The impact of COVID-19 has necessitated substantial adjustments for individuals and organizations in pursuit of their objectives. Both people and organizations are actively embracing these changes to ensure the continuity of their operations. COVID-19 has underscored the significance of digital preparedness, enabling businesses and individuals to seamlessly navigate pandemics. Establishing the requisite infrastructure to support a digital-centric world and staying abreast of the latest technological advancements are now imperative for businesses and nations aiming to retain their competitive edge in the post-COVID-19 era. Furthermore, Artificial Intelligence and Machine Learning-based applications have emerged as valuable tools in understanding the patient journey and delivering highly personalized experiences within the industry.