this contains all the important concepts relating to communication with good examples i tried my best to make it so clear . all the best enjoy studying

1. LOGO Presentation by
SSSatyagopal

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Outline
What is Communication
Most common ways of Communication
Objectives of communication
Process of Communication
Types of communication
Formal and Informal communication
Barriers to Communication

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What is Communication ?
Write-down your own definition about communication
Communication is derived from the
Latin word communis, which means
common. Communication
This is the purposeful activity
of information exchange
between two or
more participants in order to
convey or receive the
intended meanings through a
shared system
of signs and semiotic rules.

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Most common ways of communication
 Spoken words
 Visual Images
 Written word
 Body language

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Objectives of Communication in Business
To develop information and understanding among all workers.
To foster an attitude which is necessary for motivation,
cooperation and job satisfaction
To discourage misinformation, ambiguity and rumors.
To prepare workers for a change in methods or environment by
giving them the necessary information in advance.
To encourage subordinates to supply ideas and suggestions for
improving upon the product or work environment, and taking
these suggestions seriously.
To improve labor-management relations by keeping die
communication channels open.
To encourage social relations among workers by encouraging inter
communication.

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Process of Communication
Sender
Encodes Transfers
message through
“MEDIUM”
Barriers Receiver
Decodes &
UnderstandsFeedback

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Types of Communication
Verbal Communication
Non-Verbal
Communication
Verbal Communication :
Verbal communication refers to the use of
sounds and language to relay a message. It serves
as a vehicle for expressing desires, ideas and
concepts and is vital to the processes of learning
and teaching.

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How verbal communication gets distracted
Chinese-Whispers
Non verbal communication :
It is easy to
underestimate the importance of
nonverbal communication and the
differences between modes of
nonverbal communication among
different peoples. A basic knowledge
of nonverbal communication in
different cultures will help you avoid
unnecessary misunderstandings when
dealing with people of different
backgrounds.

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Snakes Trust
How to play (>5) :
1.Elect a person as HEAD and another as TAIL
2.The all the team should be tied their eyes except the TAIL ,
3.team should be holding each other hands and should be as a chain.
4.Using non verbal communication HEAD should pick the object that was placed by
receiving information from TAIL
“STRICTLY NO VERBAL COMMUNICATION “
Classification of Non verbal communication

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Formal and Informal Communication
Formal Communication :
When an organization
communication occurs by following
the prescribed or official or
predetermined rules, policy and
regulation of the organization is
called formal communication.
Formal communication is governed
by the established chain of
command. Internal information
exchanged form one to another
following the conventional rules.
But this type of communication
system may be used for both
eternal and external
1.Downward
2.Upward
3.Sideward
4.Diagonal

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Informal Communication / Grapevine
When an organization does
not follow any prescribed or official rules
or procedures of the organization is
called informal communication. The
basis of informal communication is
spontaneous relationship among the
participants.
Informal communication system is the
opposite system of formal
communication. In this system the
communication is made without following
any predetermined rules of policy.
Informal communication plays a vital role
to operate the organization’s activities.
When the employees cannot understand
the subject matter of the communication,
they can discuss with their authority
anywhere about the matter as like in the
dining table or in the play ground or in
the club

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Barriers to Communication
Organizational Barriers
• Negative organizational climate
• Absence of communication policy
• Excessive authority layers
• Filtering
Individual Barriers
• Differences in personality
• Perceptual differences
• Fear
• Stereotyping
• Halo effect
• inattention
Sematic Barriers
Other Barriers
• Information Overload
• Faulty expression
• Status or power difference
• Negative attitude to chance
• Noise

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