1. Sreejesh K.H
Sreejesh157@gmail.com | Mobile +91 9600 172 146 | + 91 9962 226 946
Objective
To excel in my field of activity and to be an indispensable asset for the organization where by dint
of my sincerity, integrity and determination as an astute professional, my skills and knowledge can
be enhanced in conjunctionwith the company’s goal and objectives.
Educational Qualification
BACHELOROF ENGINEERING |2009-13|RAJIV GANDHICOLLEGE OFENGINEERING
· Major: Electronics& Communications Engineering
· University:affiliated to Anna University,Chennai.
· Scored 68%
CLASS XII | 2008-09 | BETHELMATRIC.HR.SECY.SCHOOL
· Major: Science
· University:Tamil Nadu State Board
· Scored 78%
CLASS X | 2006-07 | BETHELMATRIC.HR.SECY.SCHOOL
· University:Tamil Nadu Matriculation Board
· Scored 77%
Working Experience
SUTHERLAND GLOBALSERVICES | JUL2013-FEB 2016 | SENIORCONSULTANT/TEAMLEAD
· Joined as a Consultant(L1) in July 2013.
· Promoted to Senior Consultant(L2) in January 2014.
· Promoted to Team Lead internally in October2014.
· Overall experience: 30 months(2.5years)

2. 2
Roles& Responsibilities
· Acting as an interface between Customer & the Client Managers.
· Motivated team of email center operators on both inbound and outbound emails& Chat.
· Motivated team to meet monthly and weekly goals and beat other teams in the Center.
· Solving the queries of the customers through Emails.
· Supervised team to make certain they answered questions knowledgeably and thoroughly.
· Ensured they followedcomputer-generated lead order and exhibited courtesy at all times.
· Effectively managing relationships with customers, internal partners, and team members.
· Performing Quality Check for the request processed to ensure the quality delivered to the end
user customer
· Did spot-checks checkingin on emails to make certain team followedprovided scripts.
Skills & Abilities
MANAGEMENT
· When faced with multiple coinciding tasks and encroaching deadlines, because of detailed
planning & managing of the available resources, I have ensured that the given tasks have been
completed successfully.
COMMUNICATION
· I have always been appreciated by my Manager’s and Team on the effectiveness and clarity
of my communication skills.
LEADERSHIP
· In working with SUTHERLAND(Amazon Process)-“A Leader in Online Retail” forthe last 2.5
years, I have imbibed and exhibited the Leadership Principles of Sutherland and wish to exploit
this knowledge gained in my future role.
Engineering Project
· Advanced Crash Notification& Detectionusing GSM Technology
· Projectwas approved by Airport Authority of India (AAI) Chennai.

3. 3
Achievements
· Received NRR Award twice forachieving best Response Rate.
· Reached the Team Leader Designation within short period of time.
· Learning the process in a very short span of time.
Strengths
SOFTWARE SKILLS
· MS Office
· Windows Operating System
CODING LANGUAGE KNOWN
· C,C++
PERSONALSKILLS
· Ability to co-ordinate and to workin a team.
· Excellent communication skills.
· Ability to approach problems logically
· Eagerness towards learning & expanding capabilities
· Ability to workin a team and in a challenging environment.
· Adaptable and Eager to learn new things.
Personal Details
· Date of Birth : 15th JULY 1991
· Gender : Male
· Marital Status : Single
· Languages Known : English, Malayalam, Tamil and Hindi
· Address : No.56/2 Chetty Street, Ayanavaram, Chennai – 600 023
Declaration
· I hereby declare that the above-mentioned information is true and correctto the best of my
knowledge and belief.
Place: Chennai (SREEJESH.K.H)