How Health IT Can Help Extinguish Physician and Nurse Burnout
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In recent years, physicians and nurses have been faced with more paperwork, complexity, and change than ever before. All this change is leading physicians and nurses, who often spend more time in front of a computer than with patients, to feel burnt out. How can health IT help clinicians love their jobs again? Learn how to implement technology in a way that makes your physicians and nurses’ lives easier.
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How Health IT Can Help Extinguish Physician and Nurse Burnout
- 1. HOW HEALTH IT CAN HELP EXTINGUISH PHYSICIAN AND NURSE BURNOUT
- 2. 2
- 3. 3 TODAY’S AGENDA What burnout means for caregivers, hospitals, and patients Technology’s role in burnout How health IT can help physicians and nurses love their jobs again
- 4. 4 BURNOUT: MORE THAN A BUZZWORD OVER HALF of doctors surveyed have experienced burnout ONE THIRD of nurses report being burned out 25%That’s an increase of in just four years http://www.mayoclinicproceedings.org/article/S0025-6196(15)00716-8/abstract https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3201822/
- 5. 5 SYMPTOMS OF BURNOUT Emotional Exhaustion Depersonalization Personal Accomplishment The Maslach Burnout Inventory (MBI) addresses three scales:
- 6. 6 CAUSES OF BURNOUT • Too many bureaucratic tasks • Spending too many hours at work • Feeling like just a cog in a wheel • Increased computerization of practice
- 7. 7 WHY EVERYONE NEEDS TO CARE ABOUT BURNOUT Burnout has been shown to lead to reduced: Misdiagnoses and other medical errors Focus Effort Empathy Bedside manner
- 8. 8 HEALTH IT’S ROLE IN CLINICIAN BURNOUT = ONE HOUR TWO ADDITIONAL HOURS of face-time with patients on EHR and clerical work https://wire.ama-assn.org/life-career/clicks-and-keyboards-stealing-face-time-patients
- 9. HOW THE RIGHT TECHNOLOGY CAN HELP
- 10. 10 Accessible anywhere, anytime Always reach the right person Contact preferences, escalation protocols Contact details for ALL staff 1. CONNECT CARE TEAMS
- 11. 11 Nurse messages attending physician for instructions Attending looks up and messages specialist to get discharge approval Patient is ready to be discharged SPEEDING PATIENT DISCHARGE Thx! OK to discharge Jane Smith in 421? Fine by me
- 12. 12 2. SAVE STEPS 400 Radiology exams in the U.S. each year Lab tests in the U.S. each year 13Million Billion
- 13. 13 Intern orders portable chest X-ray Radiologist sees new pneumothorax Critical test alert goes to intern 5 MIN Escalated to resident
- 14. 14 3. GAIN FOCUS Ensure that the most important patient status changes are acted upon.
- 15. 15 Patient short of breath Blood pressure: 110/60 Temperature: 102.5° Respiratory rate: 27 bpm Heart rate: 105 bpm Rapid response team ordered Sepsis possible Nurse Supervisor Critical Care RN Respiratory Therapist
- 16. 16 4. DELEGATE NONCLINICAL TASKS • Telemetry alarm battery low workflow alarm conditions per day - per bed350 85-99% non-actionable
- 17. 17 TELEMETRY ALARM - BATTERY LOW Telemetry Alarm Battery Low-BioMed Notified Evaluated and FixedNurses Never Interrupted
- 18. 18 5. GIVE TIME BACK TO THE BEDSIDE Allocate more time at the bedside by delivering actionable information and facilitating care team coordination
- 19. 19 ACTIONABLE ALERTS WITH CONTEXT
- 20. 20 TECHNOLOGY ALONE ISN’T ENOUGH Technology Process Culture
- 21. 21 Save Steps Gain Focus Delegate Nonclinical Tasks Give Time Back to the Bedside Connect Care Teams 5 WAYS HEALTH IT CAN HELP PHYSICIANS AND NURSES LOVE THEIR JOBS 1 2 3 4 5
- 22. LET’S GET IN TOUCH! Learn more: CASE STUDIES VIDEOS We’d love to hear from you! spok.com getinfo@spok.com