1. Review
Research
Talk to Users
Define the
Direction &
Strategy
Drive
Consensus
Step 1 // Discover/Define the Opportunity
Step 2 // Create the Design
Develop
Concepts
Agree on
Direction
Expand the
Design
Test with Real
Users
Step 3 // Test, Learn, & Evolve
Test & Learn Drive Results
1
PROCESS for Re-design of the student Lockers

2. Step 1 // Discover/Define the Opportunity
A. Review existing and available research
• Review quantitative and qualitative research
• Review 3rd party research around the related user
groups
A. Interview Subject Matter Experts and a Cross-section of
users
• Conduct in context interviews
• Learn about students behaviors and preferences
when using the locker.
• Build upon existing knowledge by adding
behavioral insights
C. Develop an Experience Model, Personas, and Opportunity
Maps
• Model the customer lifecycle
C. Hold a workshop to drive consensus
• Establish consensus on shared purpose and vision
• Review research deliverables
• Create initial scenarios and mockups
Review
Research
Talk to Users
Define the
Direction &
Strategy
Drive
Consensus
A B C D
2

3. Step 2 // Create the Designs
E. Develop 3-4 “designs” or initial visual treatments
F. Run design sessions with users, user proxies, and
stakeholders
• Evolve concept through rapid revisions of
representative comps
• Close on a single design concept
G. Detailed Design – Expand concept into a design system
• Develop prototypes using the design concept
H. Test a Prototype
• test the prototype with users
• Publish findings and revise designs
Develop
Concepts
Agree on
Direction
Expand the
Design
Test with
Real Users
E F G H
3