Kapdesk Multi-channel customer support keeps you accessible to customers via phone support, email support, live chat support and social media support through an integrated customer support software.

2. Facts about Multi Channel Customer support
The interactions between an organization and its customers continue to get
interesting. Those times are long gone when there was a single channel to get in
touch with your customers. The consumer of the 21st
century expects top-notch
service on every platform.
Multi-channel customer support enables you to deal with your customers’ issues
through a multitude of channels, which includes both the traditional ones like phone
as well as the more modern offerings like email, live chat and social media. This
ensures that you’ve got all the corners covered, irrespective of the platform of the
conversation. The below infographic will elaborate on those topics.
For more details visit - http://www.kapdesk.com/multichannel-customer-support/