The document discusses enhancing service efficiency through digital technologies, emphasizing that while human cognitive capabilities are limited, digitizing business processes can improve accuracy, compliance, and staff efficiency. Benefits include centralized data management, reduced paperwork, and improved safety outcomes, leading to increased productivity and cost savings. Additionally, transitioning from reactive to proactive service models can significantly cut costs and downtime.

1. Boosting service efficiency
through digital technologies

2. A human is the
main resource
that any service is
built around

3. Employees
People are not
perfect
4 objects
stored in memory*
Short-term memory capacity
*Nelson Cowan (2001)
2 hours of
decision-making per
day**
Maximum capacity to make hard decisions
without special stimulants (sleep, sugar, etc.)
**Daniel Kahneman (2014)

4. How come?
?

5. Technology has markedly evolved over
the past 12,000 years
2021

6. But the human brain hasn’t

7. What is the way
to improve the
efficiency of
service staff
then?

8. Digitize business
processes

9. Benefits of digitizing
business processes:
Accuracy and
integrity of
collected data
Enhanced staff
efficiency
Objective
control of
compliance
with standards
Control of
compliance
with safety
regulations
Space for
development
1 2 3 4 5

10. 1. Accuracy and
integrity of data
2. Objective control of
compliance with standards
3. Control of compliance with
safety regulations
4. Enhanced staff efficiency
5. Space for development

11. Single entry principle. Data is
recorded in electronic form and is
available anywhere on any device
No need to transfer data from paper
documents to a company's accounting
system. Electronic data is stored in
interconnected form and is ready for
processing and analysis.

12. Additional data collection: (QR/BR
reading), checklists, IoT (sensors)
Photo record of issues with
pegging to a specific
customer/location/equipment

13. 1. Accuracy and integrity of data
2. Objective
control of
compliance with
standards
3. Control of compliance with
safety regulations
4. Enhanced staff efficiency
5. Space for development

14. Benefit from the user-friendly
builder to convert paper checklists
and instructions into electronic
form
Available fields:
• Text
• Number
• Date/time
• Photo report
• Pre-filled field
• Choice/Multi-choice
• Electronic signature
• QR/barcode
• Subtask

15. Check the quality of completed
work remotely with pegging to
property, location, and customer
Provide feedback to employees in
comments about work, and make notes
necessary for future work.

16. Make work results transparent to
your customers
As soon as work has been completed, a
document with relevant information will
be automatically submitted to a
customer’s email in pdf format.

17. 1. Accuracy and integrity of data
2. Objective control of
compliance with standards
3. Control of
compliance with
safety regulations
4. Enhanced staff efficiency
5. Space for development

18. According to Enablon research, the
use of digital technology reduces
workplace injury frequency rate
from 1.27 to 1.1.
Supply up-to-date safety instructions to your
employees. Add safety self-check fields to job
templates, including daily briefs.

19. 1. Accuracy and integrity of data
2. Objective control of
compliance with standards
3. Control of compliance with
safety regulations
4. Enhanced staff
efficiency
5. Space for development

20. Eliminate (minimize) paper
document flows
Mobile access to data on facilities,
for which service is performed:
record of work (maintenance,
repairs), repair and maintenance
documents

21. Use of electronic instruments to
accelerate data collection:
• Automatic worktime record
• Electronic timesheet
• GPS-tracking of travel and visits

22. 1. Accuracy and integrity of data
2. Objective control of
compliance with standards
3. Control of compliance with
safety regulations
4. Enhanced staff efficiency
5. Space for
development

23. Enhanced efficiency of business
processes frees up additional
resources.
?
How can you capitalize on these
resources?

24. Make more money!
Perform more work, deliver more
services without increasing staff

25. Make even more money!
Change from reactive to proactive
and predictive service
According to research*, the use of
proactive and predictive service models
cuts costs up to 7 times, while downtime
and defects are slashed by 87.3%.
*”Maintenance Costs and Advanced Maintenance Techniques
in Manufacturing Machinery: Survey and Analysis”
Douglas Thomas and Brian Weiss

26. Ready to discuss how you
can boost your service
efficiency? sales@zegoal.com
https://zegoal.com