The document is a letter of recommendation for Zara Bolton from José Ferran, the Business Manager of Pleasance Theatre. It summarizes that Zara worked for Pleasance Theatre in box office, front of house, and bar roles, dealing professionally with customers. Zara quickly became a senior team member, handling cash, providing customer service, and maintaining bar stock. The letter states Zara was a hard worker who adapted well to different roles and was always willing to help, and that Pleasance Theatre would be happy to re-employ her.