Zack has worked as a Community Advisor (CA) at the University of Minnesota for the last year. As a CA, Zack handles tasks ranging from confronting policy violations to building rapport with students. Zack works hard, is always looking for ways to improve processes, and enacts visions to make student lives better. He positively interacts with each student and gets along with everyone through collaborative work. Zack tackles every challenge, asks for help as needed, and acts as a team player. His professionalism is evidenced by balancing support, agency, and accountability with residents. Zack has doubled his responsibilities during staff shortages to ensure student needs are met. He remains calm during crises and helps deescalate situations.