The document outlines an agenda and content for a workshop on communication skills. It discusses the importance of communication skills, what it takes to be a good communicator, and the workshop's goals and phases. Key points of effective communication are presented, including listening well, expressing ideas clearly, interpreting nonverbal cues, and building confidence. Barriers to good communication like speaking too fast or making assumptions are also outlined. The workshop covers improving language skills, voice modulation, listening, speed of speaking, vocabulary, and considering how one says and acts.

1. Workshop November
20121126
Communication skills
2013-09-04
© LightPerspective AB LightPerspective
Training Campus

2. Our Team
2013-09-04

3. Importance of communication
skills
• Communication plays a part in almost every aspect of your whole
life, so being able to communicate well can boost your overall
performance.
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

4. Communication skills?
• So what does it
takes to be a
master
communicator?
• Answer?
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

5. What will we do?
• Goal today?
• Get an idea about communication
and the importans of that skills
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

6. Workshop phase one
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

7. What and How?
• What • How
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

8. Answer?
• Ability to listen well.
Ability to comprehend written and
spoken language.
Ability to think clearly.
Ability to express ideas clearly in
words.
Ability to write clearly and
competently.
Ability to interpret nonverbal
cues.
• Ability to respect the other party
and win the other party's
confidence. Good memory.
• Someone who knows
fundamentally that putting in
time to ask the right questions
and really listen to the answers is
never time wasted
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

9. Workshop phase two
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

10. 1. Always think ahead about what you are going to say. Use simple words
and phrases that are understood by every body. Increase your knowledge
on all subjects you are required to speak. Speak clearly and audibly.
2. Check twice with the listener whether you have been understood accurately
or not In case of an interruption, always do a little recap of what has been
already said.
3. Always pay undivided attention to the speaker while listening. While
listening, always make notes of important points.
4. Always ask for clarification if you have failed to grasp other’s point of view.
5. Repeat what the speaker has said to check whether you have understood
accurately.
Essentials of communication
Dos

11. Essentials of communication
Dont’s
Do not instantly react and mutter
something in anger.
Do not use technical terms &
terminologies not understood by majority
of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings,
as you won’t be heard.
Do not assume that every body
understands you.
While listening do not glance here and
there as it might distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you
have understood every thing the
conclusion

12. Critical success factor
The most of your perceived ability comes from how
you communicate
55% Tonal
7% Verbal
38% Visual
93% of all Communication is non verbal - SKILL

13. What is Communication?
Communication is the art of transform ideas,
attitudes and information from one person to
another. It´s the process of interaction. AMONG
HUMAN BEINGS.
• It’s a process between people and involves
changes in behavior to influence others
• Express of thoughts, trough emotions, words,
body language and actions
• Tools that actually can be used to controlling
and motivate people
• It’s a social and emotional process and it’s all
dependent on how you do it.

14. How to Improve Existing Level of
COMMUNICATION?
Improve language and pronunciation
Work on voice modulation, think about body
language
Listen more
Don´t speak to fast or to slow.
Use simple vocabulary and think about how you
say something and act

15. You have got powerful tolls to use
Train and use them!

16. Value of listening
 Listening to others is an elegant art.
 Good listening reflects courtesy and good
manners.
 Listening carefully to the instructions of
superiors improve competence and
performance.
 The result of poor listening skill could be
disastrous in business, employment and
social relations.
Good listening can eliminate a number of
imaginary grievances of employees.
Good listening skill can improve social
relations and conversation. positive activity
rather than a passive or negative activity.

17. What have we done?
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

18. Our books
• Business Coaching – an
integrated dialogue
methodology
• Business through people –
India and Sweden
• Our web site:
• www.Lightperspective.se
• www.moveonperspecticve.c
om
• And Remember
Communication isn’t
easy!!
2013-09-04 © LightPerspective AB
LightPerspective Training Campus

19. Business through People
Global exchange trough Lightperspective and
Moveonperspective
• What will you take with you when you
leave this room?
– Reflection/thought
– Feeling
– …
2013-09-04 © LightPerspective AB
LightPerspective Training Campus