This document discusses key performance indicators (KPIs) for wireless sales associates. It provides steps to create KPIs, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document also discusses mistakes to avoid, such as creating too many KPIs. Finally, it lists top KPI materials that are available on the website kpi123.com, including lists of sales KPIs, performance appraisal forms, and performance review phrases.