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Emerging Technology by Huduma


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Presentation by Philip Thigo from Huduma on Budget Tracking and (a new service monitoring and mapping tool for Kenya).

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Emerging Technology by Huduma

  1. 1.
  2. 2. SODNET<br /><ul><li>An Non Governmental Organization (NGO) that has a technology program which aims at strengthening Citizen’s and CivilSocietycapacities in the Strategic use of technology.</li></li></ul><li>Core Partners<br /><ul><li>SODNET an NGO that strengthens role of citizen’s and civil society in the strategic use of technology. SODNET is the lead for HUDUMA (;
  3. 3. USHAHIDI is a non profit company that develops free and open source software for information collection, visualization and interactive mapping (;
  4. 4. Twaweza is a 10 year citizen-centered initiative, focusing on large-scale change in East Africa (;
  5. 5. UNMC is a UN Agency that supports citizens to hold their governments to account for the achievement of MDGs;</li></li></ul><li>Why mobile + web?<br /><ul><li>Agnostic (gender, age) beyond the voice;
  6. 6. Near real time reporting;
  7. 7. Discretion and privacy;
  8. 8. Direct amplification of voices;
  9. 9. Aggregation of data for Quick Analysis and report generation;
  10. 10. transparency in conversations;
  11. 11. History /memory;
  12. 12. Cost
  13. 13. Reach /scale
  14. 14. Viral in nature (less training);</li></li></ul><li>Technology therefore as a new Strategic Environment<br />“Smart power is engaging in every way possible”<br />50 percent the world is under the age of 30<br />4.6 Billion mobile cell subscribers (59% of world’s population)<br />1.8 Billion Internet Users (24% of world’s population) <br />1.2 Billion daily YouTube streams (2nd largest search engineer)<br />560 Million users<br />500 Million users, 112% annual growth rate<br />5<br />
  15. 15. MobilePlatform as the main channel<br />
  16. 16. theory of action..<br />…. it is the “voice of the commons” that acts as a strong catalyst for change, especially in an environment where the state, operating as a monopoly provider or regulator of services, lacks channels to listen or at times disregards people’s feedback..<br />- SODNET <br />
  17. 17. A presentation from SODNET<br />Search<br />
  18. 18. A presentation from SODNET<br /><ul><li>NGOs can report on anomalies or incidences of corruption (photos, text, videos etc);</li></li></ul><li>Multi-year funds visualization<br />A presentation from SODNET<br />
  19. 19. A presentation from SODNET<br />Constituency demographic information e.g. popl, schools, hospitals etc<br />
  20. 20. Mapped blank areas - Kibera<br />
  21. 21. Layered social audits for advocacy<br />Off-the shelf tools<br />
  22. 22. Simple Txt version<br />A presentation from SODNET<br />
  23. 23. Huduma<br /><ul><li>It is a tool & Strategy conceptualized by SODNET for the improvement of services based on voices of citizens.
  24. 24. It provides citizens (including rural and urban poor) with the possibility of directly engaging service providers (government, parliament, local authorities) on service delivery & resource issues.
  25. 25. Offers direct feedback & evidence for dialogue with authorities.
  26. 26. Huduma is a Kiswahili word meaning “service</li></li></ul><li>How?<br />provides simple technology/media based tools and channels to amplifying citizen’s concerns, displeasures, complaints or suggestions as a means to hold duty bearers accountable;<br />
  27. 27. How?<br />Channels to demand for services in everyday situation, without leaving their place of work<br />e.g. water point broken, no medicines, no doctors/birth attendant), absent teacher, textbooks, leaking roof, pothole!. <br />Informed citizenry<br />
  28. 28. the voice<br />SMS<br />Email<br />Web form<br />MMS<br />Twitter<br />(image, video, voice) Etc…..<br />Citizen Generated<br />Output Methods<br />DataTypes<br />Input Method<br />Tagging & routing<br />Timeline<br />3018<br />Am in Mbagathi hospital I did not find bed to give birth even nurse not attending<br />Serivce provider dashboard<br />Thank you for the message. Please go to Kenyatta Hosp. No sufficient budget to address shortage.<br />SMS Alerts to CSOs / Media<br />or<br />Email:<br />Twitter: #huduma_ke<br />
  29. 29. Lessons on TSA<br /><ul><li>Technologies are simply tools!.... and have to be built in conversation with target groups and in recognition of their needs;
  30. 30. planning, clear objectives and scenario building including Proof of Concept;
  31. 31. Leverage on what works! Smart Ctrl-c / Ctrl-v, context is key;
  32. 32. Beyond the “wow”… then what?: partnerships, especially with issue based organizations for uptake;
  33. 33. Drivers or curators of the technology are key for “beyond pilots to scale-up”, learning and consistency;
  34. 34. Messaging in outreach “report on election offences” Vs “protect your vote” - turning info into action;
  35. 35. Combine both on-web/mobile & offline strategies;
  36. 36. Policy advocacy including technology and social accountability - .KE “Mobiles not allowed at Poll stations”, Open Data and standards.</li></li></ul><li>Thank you for listening<br />Hashtag: @sodnet<br /> –,<br /> -><br /><br />
  37. 37. Situation<br /><ul><li>Improved governments but largely unresponsive to citizens;
  38. 38. Services have expanded but lack quality and accountability;
  39. 39. Everyday retail level is what matters most to ordinary citizens – my medicine, my child;
  40. 40. Information is essential for citizen action;
  41. 41. Young people are a key demographic;
  42. 42. Civil society could offer a critical space for collective action, but needs to be re-invented;</li></ul>...having access to practical tools, pathways and <br />examples of how to turn information into action, <br />ordinary citizens can become the drivers of their own development...<br />- Twaweza<br />