Wietze Klijnstra is an IT services and business management executive with over 20 years of experience leading innovation for high-growth organizations. He has expertise in privacy and data protection, business process improvement, financial management, business strategy development, asset management, project management, and digital workflows. Klijnstra most recently served as a Service Delivery Manager for Hewlett Packard where he expertly executed budget management and financial planning activities. Prior to that, he held management roles at EDS where he led teams in Belgium, the Netherlands, and Holland, successfully resolving complex incidents and critical problems for numerous clients. Klijnstra received a Master's Degree in Management and Business Law from the University Scheldemond.

1. WIETZE KLIJNSTRA
Hyacintvagen 27 Grabo Sverige
wietze.klijnstra@gmail.com ⦁ +46704823866
IT SERVICES & BUSINESS MANAGEMENT EXECUTIVE
20+ years’ success in leading IT Services and Business Management innovation for high-growth organizations
Privacy and Data Protection | Business Process Improvement | Financial Management
Business Strategy Development | Asset Management | Project Management | Digital Workflow
Information Security and Privacy | MS Project | Technical Proficiencies
Analytical and highly adaptable Service Delivery Manager with 20+ years of progressive experience in delivering
exceptional IT Services with combination of Financial Management, Project Management and Business Management.
Expert in aligning end-user needs with long-term resolutions to complex IT challenges. Skilled trouble-shooter
continually focused on identifying, isolating and resolving technical issues. Adept at quickly and successfully
responding to ever changing environmentsand situations, competent to achieve goals withincriticalproject deadlines
and leverage an eye for detail to ensure the quality and accuracy of projects. A “problem solver” by nature with the
aptitude to see the “big-picture,” including the end to end business impacts. Technically proficient in MS Windows
2000, XP, 7, 10, MCSE, MS Exchange 5.5, Windows NT4, NT 5 MS Office (Word, PowerPoint, Excel, Outlook).
HIGHLIGHTS OF EXPERTISE
 Problem Resolution
 Policies & Procedures
 Budget Planning & Management
 Strategic Planning & Forecasting
 ITIL Process & MS Project
 Site Support Management
 Relationship Establishment
 Customer Needs Assessment
 People Management
 Organisational Skills
 Business Development
 Project Cost Management
CAREER SUMMARY
Hewlett Packard, Göteborg, Sweden 2008 to 2016
Service Delivery Manager Kraft EMEA
 Proficiently executed the activities related to budget management and extremely expert in financial outlook.
 Competently provided clarification of service accountabilities between customer and all outsourced service
providers as well as developed, documented and communicated RACI charts for multiple technology teams.
 Led and successfully managed the entire EMEA team and accomplished the complex incidents, critical problems
and delivered prompt and accurate solution.
EDS, Antwerp, Belgium 2006 to 2008
Manager for internal improvement’s and international clients
 Led and successfully managed team in Belgium to alter old service desk process to improve and global process.
EDS, Rotterdam, Holland 2002 to 2006
Site Support Manager
 Directed the Dutchteam to accomplish technical infrastructure for multiple clients(DSM, Dutch blood bank, Akso
Nobel, SKF). Played significant role as Site Support Manager to resolve complex incidents and critical problems.
EDS, Middelburg, holland 1997 to 2002
System Administrator Advanced
 Administered a large team which supporting the technical infrastructure for numerous clients, Dutch navy and
Dutch government. Proficiently controlled the complex incidents as well as critical complications.
CAREER NOTE
District Manager | Escom BV | 1995 to 1997
Manager | Hoeven, Holland | 1992 to 1995
Site Manager | Dixon, Vlissingen Holland | 1986 to 1992
EDUCATION & CREDENTIALS
Master Degree Management and Business Law University Scheldemond