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1. Why is QA Transformation
vital for Digital
Transformation?
Introduction
Technology is becoming more and more integral to all aspects of our lives,
so its impact is growing. Many organizations desire to fully reap the
benefits of technological growth, driving them to embrace a total digital
transformation to accelerate processes, develop innovations, and embrace
opportunities. The digital transformation is changing the way businesses
work, impacting every functional aspect of the business. Digital
transformation is one of the top priorities for all business leaders,
regardless of the size of the company and has become the norm for any
business aiming for growth in today’s competitive market. To meet the
requirements and expectations of digitally equipped customers and ensure
the quality of the product, all industries, specifically IT, depend highly on
Quality Assurance (QA) and testing. QA’s role in modern software
development has evolved over time with the industry’s trends. As recently
as a few years ago, QA was typically seen as a task that was planned and
required manual testing based on documents and requirements, which only
happened during the testing phase. Whereas, Now QA releases products
every week or two, sometimes within just two hours, as part of continuous
delivery.
Before we move further and discuss how QA is evolving to play a leading
role in digital transformation, let’s look at How has QA evolved over time?
Traditionally, quality assurance testing occurs typically near the end of the
development cycle and was only used to detect faults and eliminate

2. defects. Waterfall methodology, for instance, involves developing the
software first and then passing it along to the Quality Assurance (QA) team,
who then offers feedback and returns the software to the development
team to resolve the issues
Whereas in an agile environment, the Quality Assurance Team
collaborates with the development team to improve products and
processes on an ongoing basis. Through standardized procedures, QA
strives to deliver consistent results, which means organizations need to
ensure that their processes for achieving the desired results meet specific
quality benchmarks. Software testing has traditionally focused primarily on
identifying and fixing defects. Businesses that seek to transform their
products and services digitally must evolve the role of the quality assurance
process to meet the needs of user experience and customer satisfaction.
How QA contributes to digital
transformation objectives
A good quality assurance program contributes positively to several
objectives of a business going digital: protecting its image, increasing
quality awareness, and ensuring end-user satisfaction.
Let’s take a closer look at how QA plays a vital role in digital
transformation.
QA Transformation protects the
brand image by ensuring user
satisfaction.
A quality assurance program measures end-user experiences across
multiple platforms. Additionally, it will improve accessibility, reduce
response times, and increase consistency in brand perception.
Furthermore, automation can enhance these efforts greatly. Good QA

3. programs can address the challenges associated with testing customer
experiences across multiple channels: To ensure that the test suite covers
user expectations and requirements, Developing and automating test
cases, test data collection and implementation solutions based on data for
customer experience testing.
Delivering automation
The QA process accelerates the digital transformation process not only at
the application level but also through lifecycle automation. Managing
multichannel digital transformation activities requires testing automation to
impact all areas of the product lifecycle positively. In addition to
conventional automation, QA ensures cross-platform compatibility and
delivers a positive customer experience throughout the entire lifecycle.
Advanced analytics and Increased awareness of
quality.
With an effective QA program, all quality metrics will be readily available to
development teams so that they can conduct the right mix of manual and
automated testing for all digital channels, browsers and mobile devices in
actual end-user conditions. Quality awareness enables testers to align with
a single quality strategy; as a result, the QA team can keep pace with
development by ensuring quality and elevating the customer experience.
QA Transformation to build the right experience.
Several trends and digital technologies, like Big Data, Cloud computing,
and mobility, are defining the Digital Transformation journey to create an
excellent consumer experience and gain competitive advantages in the
marketplace. Adoption of test automation tools for repeated tests across
devices and operating systems is very crucial for QA/testing teams in the
absence of appropriate quality metrics and digital assurance, otherwise all
of the efforts made by the whole team could be rendered ineffective. For
this very reason, ensuring the quality and compatibility of the applications

4. across browsers and devices is vital for seamless customer experience in a
real-time user environment and build the right experience.
QA Transformation enhances the adoption of
New and Disruptive Technologies.
As businesses adopt the digital revolution, they can encounter several
challenges, including integration with the existing technology platform,
adoption of the new technology within the work culture, and training and
development requirements. A consistent QA transformation approach
enables measurement, management, and integration of processes to
provide financial and timely benefits. Furthermore, it allows teams to
develop quality metrics and assessment models to evaluate the impact of
the newly adopted technology on the overall transformation process. In
order to achieve digital transformation, the incorporation of new-age
technologies is essential for building smart devices and ensuring IoT works
as effectively and cost-effectively as possible for enterprises.
QA integration with Cybersecurity enhances risk
management.
QA teams fill in the gaps in the product’s development lifecycle to minimize
the risks involving the quality of the end product or service. MAST, or
Mobile Application Security Testing, examines mobile applications for
security risks and is a critical function of cybersecurity. However, Quality
assurance’s intersection with cybersecurity will lighten the workload of both
teams as there are fewer security risks, and in turn, there is less risk to the
overall quality of the application’s software. Cybersecurity is becoming an
integral part of the quality assurance testing process for better risk
management and enhancing the overall quality of the software.
Speed time-to-market
Consumers, businesses, and devices are constantly connected, leading to
the development of new apps, features, and updates; additionally, our
smartphone applications are either being updated for the latest software
versions or treating bugs that we do not even realize exist. All of these
things lead to an essential part of the digitalization process and require

5. modern quality assurance techniques for not only finding and fixing defects
but also working closely with stakeholders to prevent recurrence of such
defects, thereby ensuring impeccable quality in the products being
developed and faster-time-to-market.
Test automation supports digital transformation.
A testing automation strategy and practice allow QA teams to quickly and
easily generate reusable test assets, including test data, test cases, and
test automation suites. Additionally, test automation allows QA team to
move testing further left or back in the pipeline. Testing automation can be
directly beneficial to application development in several ways, such as
Faster delivery, Multiple devices & multi-browser testing and increase
coverage
Faster delivery: It is possible to reduce testing time and validate the build
by incorporating automated tests into a CI/CD pipeline.
Multiple device and multi-browser testing: Digital transformation empowers
businesses to reach their customers across various channels. Thus,
Quality assurance testing has to cover each of these channels to ensure
product quality.
Increase coverage: By automating regression testing, testers will have
more time to validate new features and carry out the manual, exploratory
testing. By maintaining test coverage, businesses will be able to increase
quality by a substantial factor.
Conclusion
It is imperative that the application or software perform well. An application
crash, outage, or even the time it takes for the app to process/work on a
customer request has the potential to directly affect the app’s revenue and
reputation with its today’s users. In addition to identifying issues and trends
related to quality, the QA team must also identify and isolate their root
causes. QA team must adapt to the constantly changing digital
transformation journey to stay relevant and effective. For an organization to
fulfil all the characteristics and behaviors of a digital transformation, it must
maintain the quality of all digitally complex product implementations. As
part of the lifecycle of the customer, businesses should provide support and
services for multiple platforms, services, and applications. Testing and QA

6. should be integrated through the entire SDLC, as well as integrated with
DevOps implementations.
All in all, a good quality assurance strategy with a focus on continuous
optimization & accelerated testing, customer experience, rather than
functional validation and offer 360° assurance, including different testing
aspects and validation between different stages, which in turn enhance the
Digital Transformation process. The right Quality Assurance service
provider is essential to strengthening every step of the development
process and ensures it is leak-proof at every stage. One such Quality
Assurance service provider that can assist you in the entire digital
transformation journey is Sparity. It offers seamless Agile Testing, Test
Automation, DevOps, Automation as a Service, Mobile testing, security
testing, to name a few. Sparity understands the importance of Quality
Assurance Transformation in the Digital Transformation process for large,
medium, and small enterprises and offer comprehensive testing across
your digital value chain.