The Opportunity Digital Financial Services Program
Presented by Alex Baum, Senior Program Manager, to Young Ambassadors for Opportunity (YAO) on May 10, 2018.
Understanding the mobile disability gap in emerging marketsAbilityNet
The document discusses accessibility and inclusive design in emerging markets. It finds that while persons with disabilities value mobile phones for communication, a "mobile disability gap" exists where they are less likely to own or access mobile technologies compared to persons without disabilities. Existing digital solutions are often not suitable or accessible for many persons with disabilities in emerging economies. The document calls for digital products and services to be designed inclusively for all.
Smart cities aim to create sustainable economic development and high quality of life through the collection and analysis of large amounts of data from sensors across various city systems. Key areas of focus for smart cities include energy, transportation, living, and governance. Characteristics of smart cities include smart energy, homes, mobility, businesses, and communication. India's smart city program selects existing cities to retrofit with smart technologies and infrastructure or new "greenfield" cities to develop from scratch using smart solutions. Proposed smart city applications include cashless transactions, smart farming, smart street lights, and smart bicycles. However, some criticize potential biases in development and concerns around increased surveillance from extensive data collection.
This document discusses smart cities, defining them as cities that use information and communication technologies to improve quality of life, efficiency, and competitiveness while ensuring sustainability. It outlines some of the main reasons cities need to become smarter, like growing populations, scarce resources, and traffic issues. The key aspects of smart cities discussed include citizen infrastructure, administration, assured utilities, transportation, housing, connectivity, governance, security, education, and economic opportunities. Specific smart solutions around underground transmission are also presented, along with examples of some of the world's top smart cities and India's smart city projects.
Civic Tech in Nigeria: What works? (Oluwaseun Akinfolarin - Civic Media Lab)mysociety
The document discusses the low adoption of civic technology apps in Nigeria, which generate few reports despite issues around the country. Low adoption may be due to factors like limited smartphone access, high barriers to internet use, citizen apathy, knowledge gaps, and apps not fitting natural use. To increase adoption, the document recommends taking a pull approach by better assessing community needs, facilitating community development, and building civic tech infrastructure, rather than just pushing app solutions.
This document provides an overview of channels and technology for enabling financial inclusion. It discusses the mobile and branchless banking ecosystem, including key players such as mobile network operators, banks, technology providers, agents, retailers, and regulators. Digital financial services like mobile money are described as combining branchless banking and mobile financial services to deliver financial products via technology outside of conventional branches. The predominant leader is noted as being mobile money, especially in developing countries.
This document discusses increasing financial inclusion through electronic and mobile banking based on international experiences. It describes how mobile banking can reach more customers in remote areas at lower costs than traditional branches, allowing for cost-effective delivery of financial products and services. Case studies of Bank South Pacific in Papua New Guinea and FINO in India are provided as examples of successful implementations of mobile banking business models to expand access to the unbanked and underserved.
This document discusses expanding financial inclusion through electronic and mobile banking. It provides insights from international case studies of mobile banking programs at banks like Bank South Pacific in Papua New Guinea and FINO in India. These case studies show how mobile banking reduces costs for banks and customers, increases access to financial services in remote areas, and provides a sustainable approach to achieving widespread financial inclusion.
This document discusses how digital tools can enable smallholder farmer finance. It begins by noting that while financial service providers have traditionally overlooked smallholder farmers in Africa due to challenges in reaching them, digital technologies are now making it possible to provide credit to them. Digitalization is happening across the lending value chain, including for customer relationship management, registration, loan analysis, disbursement and repayment, and support service delivery. The document then surveys financial service providers in Africa that have started digital journeys and maps them to four digitalization profiles. It finds that loan analysis is often the starting point for digitalization while support service delivery remains a frontier. The document also discusses challenges to digital adoption like high upfront costs and lack of capabilities,
Understanding the mobile disability gap in emerging marketsAbilityNet
The document discusses accessibility and inclusive design in emerging markets. It finds that while persons with disabilities value mobile phones for communication, a "mobile disability gap" exists where they are less likely to own or access mobile technologies compared to persons without disabilities. Existing digital solutions are often not suitable or accessible for many persons with disabilities in emerging economies. The document calls for digital products and services to be designed inclusively for all.
Smart cities aim to create sustainable economic development and high quality of life through the collection and analysis of large amounts of data from sensors across various city systems. Key areas of focus for smart cities include energy, transportation, living, and governance. Characteristics of smart cities include smart energy, homes, mobility, businesses, and communication. India's smart city program selects existing cities to retrofit with smart technologies and infrastructure or new "greenfield" cities to develop from scratch using smart solutions. Proposed smart city applications include cashless transactions, smart farming, smart street lights, and smart bicycles. However, some criticize potential biases in development and concerns around increased surveillance from extensive data collection.
This document discusses smart cities, defining them as cities that use information and communication technologies to improve quality of life, efficiency, and competitiveness while ensuring sustainability. It outlines some of the main reasons cities need to become smarter, like growing populations, scarce resources, and traffic issues. The key aspects of smart cities discussed include citizen infrastructure, administration, assured utilities, transportation, housing, connectivity, governance, security, education, and economic opportunities. Specific smart solutions around underground transmission are also presented, along with examples of some of the world's top smart cities and India's smart city projects.
Civic Tech in Nigeria: What works? (Oluwaseun Akinfolarin - Civic Media Lab)mysociety
The document discusses the low adoption of civic technology apps in Nigeria, which generate few reports despite issues around the country. Low adoption may be due to factors like limited smartphone access, high barriers to internet use, citizen apathy, knowledge gaps, and apps not fitting natural use. To increase adoption, the document recommends taking a pull approach by better assessing community needs, facilitating community development, and building civic tech infrastructure, rather than just pushing app solutions.
This document provides an overview of channels and technology for enabling financial inclusion. It discusses the mobile and branchless banking ecosystem, including key players such as mobile network operators, banks, technology providers, agents, retailers, and regulators. Digital financial services like mobile money are described as combining branchless banking and mobile financial services to deliver financial products via technology outside of conventional branches. The predominant leader is noted as being mobile money, especially in developing countries.
This document discusses increasing financial inclusion through electronic and mobile banking based on international experiences. It describes how mobile banking can reach more customers in remote areas at lower costs than traditional branches, allowing for cost-effective delivery of financial products and services. Case studies of Bank South Pacific in Papua New Guinea and FINO in India are provided as examples of successful implementations of mobile banking business models to expand access to the unbanked and underserved.
This document discusses expanding financial inclusion through electronic and mobile banking. It provides insights from international case studies of mobile banking programs at banks like Bank South Pacific in Papua New Guinea and FINO in India. These case studies show how mobile banking reduces costs for banks and customers, increases access to financial services in remote areas, and provides a sustainable approach to achieving widespread financial inclusion.
This document discusses how digital tools can enable smallholder farmer finance. It begins by noting that while financial service providers have traditionally overlooked smallholder farmers in Africa due to challenges in reaching them, digital technologies are now making it possible to provide credit to them. Digitalization is happening across the lending value chain, including for customer relationship management, registration, loan analysis, disbursement and repayment, and support service delivery. The document then surveys financial service providers in Africa that have started digital journeys and maps them to four digitalization profiles. It finds that loan analysis is often the starting point for digitalization while support service delivery remains a frontier. The document also discusses challenges to digital adoption like high upfront costs and lack of capabilities,
The document analyzes banking in India, comparing branch and digital banking. It finds that while branch banking offers personal connections, digital banking provides convenience and accessibility. A survey showed students prefer digital banking, while older people prefer branches. The document proposes a long-term roadmap to promote digital banking segment-wise, especially in rural areas, to increase inclusion while addressing issues like security, access, and lack of knowledge.
In 2012, USAID announced its commitment to actively encourage the evaluation and use of electronic payments (e-payments) in development programs, including its own, as a member of The Better than Cash Alliance. USAID also has made the use of e-payments a priority in the Agency’s Implementation and Procurement Reform.
In fulfillment of these commitments, USAID actively is encouraging its development partners, contractors, subcontractors, grantees, sub-grantees and private sector alliance partners to consider incorporating e-payment systems into program design and implementation where feasible. Many USAID Missions have begun to request that procurement proposals include a suitability analysis on the use of e-payments for the funded program.
Presentation by Boniface Mungania at the 4th Annual East Africa Finance Summit
How digital platforms can catalyze access and more inclusive communities in Ethiopia and beyond
The document discusses how postal financial services and mobile money can provide a competitive advantage. It notes that postal networks have wide rural coverage and are trusted, positioning them well to facilitate low-value transactions. However, they currently face hurdles in serving mobile money customers like cash management, limited staffing, and technology challenges in rural areas. The document outlines an action plan for postal networks, including addressing regulations, reserving licenses, improving infrastructure, allowing multiple partnerships to improve access and lower costs, and integrating mobile money to better serve rural communities and reduce costs for money transfers.
The document discusses principles for innovating bottom of the pyramid (BoP) markets using mobile money transfer services. It provides an overview of the mobile money transfer industry and BoP demographics, then examines models from Kenya, Afghanistan, and the Philippines. The document concludes by outlining 12 principles for innovating in BoP markets and recommendations for potential new players in mobile money transfer services.
This document discusses strategies for Zimbabwe Posts to effectively manage liquidity and float for multiple digital financial service providers. It outlines Zimbabwe Posts' role in digital financial services including as an agent for international money transfers and mobile payments. Challenges are presented around funding floats for multiple providers and managing liquidity in cash-out areas. Solutions proposed include a shared float managed by the central bank, infrastructure sharing, and addressing high service costs. The conclusion emphasizes the need for cooperation between stakeholders to leverage new technologies for socioeconomic development.
This document summarizes a summer training project conducted by the author at Project Concern International. It discusses the goals and work of PCI, which focuses on health and development issues. During the training, the author conducted field visits, research, report writing, and deployed questionnaires. The project evaluated a mobile application used by microfinance institutions in India to provide services to loan officers and clients. Key findings showed that most officers used the app successfully but some had technical issues. Recommendations included improving network connectivity, expanding the app for clients, and providing more support. The training provided valuable experience in research, reporting, and analyzing the use of mobile technology in development.
Digitization of Financial Services in Emerging MarketsPabloVerra
This document discusses the digitization of financial services in emerging markets. It makes three key points:
1) Digitization of financial services is no longer optional but compulsory for remaining competitive and reaching underserved customers. Digital services provide convenience, safety, speed and a transaction history for the unbanked.
2) There are different approaches to digitization, including partnering with mobile network operators, technical service providers, fintechs, or a combination. Not all organizations are ready to digitize at the same pace.
3) While emerging markets face challenges like low financial access, literacy and digital infrastructure, they have been among the most proactive in adopting digital finance. Payment
Asian Private Banks: How to Embrace Digital TransformationCognizant
Asian private banks are lagging behind their wealthy clients in adopting digital technologies like mobile and social media for wealth management. To effectively serve clients in the digital age, banks need to create a holistic digital strategy, manage organizational change, and deploy digital technologies to empower customer targeting, enhance the customer experience, and improve operational efficiencies. This will allow banks to deliver meaningful, high-value advice to clients through a balanced approach of technology-enabled and high-touch personal services.
SAFEER is an electronic platform launched in 2008 by the Saudi Ministry of Education to facilitate services for scholarship students. It has since expanded to integrate services from other government agencies. SAFEER uses a centralized service hub model to allow secure communication and data sharing between agencies while reducing costs. It currently provides over 700 e-services accessed by over 200,000 users daily and integrates data from organizations like the Ministry of Civil Service and the General Organization for Social Insurance. The success of SAFEER demonstrates how integrated e-services can improve government services by building upon factors like inter-agency collaboration and accessibility across devices.
Monetizing digital services in Oman - a presentation at Telecoms World Middle...Safdar Imam
Oman is fast emerging as a digital society connecting with the global market by growing telecoms speed. Omantel is implementing its Digital 3.0 strategy to meet face up with the challenges and opportunities waiting for it in upcoming Oman transforming itself into a digital generation.
This document provides information about the microfinance organization ADITO and internship opportunities. ADITO connects Harvard students to microfinance institutions around the world through consulting projects and hands-on internships. Interns have worked on projects in several countries assisting with impact studies, technical assistance, and marketing. The document outlines the application process and preparation needed for the summer internships, and lists specific microfinance partners in India, Africa, and Argentina where interns have opportunities to work.
What is Moblie Commerce?
Reasons of growth of M-commerce
Limitations
Advantages
Case Study
Future of M-commerce
Supporting Graphs
NOTE: CASE STUDY AND GRAPHS ARE ARRANGED FROM A SECONDARY SOURCE.
-VikrantKd
The document discusses digital financial services (DFS) for underserved populations. It provides an overview of various DFS models including bank-led models where banks partner with non-banks to expand reach, and non-bank led models where mobile network operators (MNOs) provide financial services. The document compares the advantages and disadvantages of different technology options for DFS like SMS banking, mobile banking, POS devices, and voice IVR. It also discusses factors that affect the uptake of DFS like the presence of alternate financial channels, demographic characteristics, and socio-economic conditions of the target population.
The Global Landscape of Digital Finance InnovationsCGAP
More than half of the world’s adult population, nearly 2.5 billion people, remain unbanked. Technology – particularly the mobile phone – has been used in recent years to extend financial services past the limits of bank branches and reach new consumers in traditionally underserved segments. Initial efforts focused on payments but have now grown to include savings, insurance and credit products delivered by digital channels, known as “products beyond payments.” Despite a dramatic expansion in the number of digital financial service deployments, the offering of these financial services are not new services. Rather, they are existing services migrated to a lower-cost digital channel, therefore offering greater scale potential. And even then, use of these channels currently remain low.
This research seeks to accomplish four objectives:
Catalog the ways in which technology, especially mobile, can enhance access or use of financial services
Provide a comprehensive landscape of the latest innovations in digital finance
Consider the current and potential impact of these innovations on financial inclusion
Identify enabling conditions and investments needed to unlock the potential of the sector
1) Mobile phone financial services have significant potential to expand access to financial services due to high mobile phone penetration rates, especially in developing countries. Over half of the 4 billion mobile phone subscriptions globally are in developing nations.
2) Mobile phones can be used to deliver a range of banking services like money transfers, bill payments, and savings accounts at a lower cost than traditional brick-and-mortar branches. This can help close the gap between unbanked individuals with mobile phone access and formal financial services.
3) Countries have explored different models for mobile banking regulation. Approaches range from MNO-based models where the mobile network operator provides services, bank-based models where banks partner with MNOs,
1) Mobile phone financial services have significant potential to expand access to financial services due to high mobile phone penetration rates, especially in developing countries. Over half of mobile phone subscriptions are in developing nations.
2) Mobile phones can be used to deliver a range of banking services like money transfers, bill payments, and savings accounts at a lower cost than traditional brick-and-mortar branches. This can help close the gap between unbanked individuals and access to financial services.
3) Different models have emerged for providing mobile banking services, including MNO-based models like M-Pesa in Kenya, bank-based models like SMART Money in the Philippines, and partnerships between telecom companies and banks as seen
Mobile phones continue to be at the forefront of financial service innovation in Southern Africa. With high mobile penetration and many rural populations, mobile financial services provide opportunities to reach underserved communities. However, adoption of mobile payments and mPOS technologies has been slow. The conference aims to explore challenges and opportunities in mobile financial services, including convergence and interoperability issues between stakeholders. It will analyze trends, debate strategies to move the industry forward, and identify remaining untapped potential.
The document discusses a study conducted on digital banking in India. It analyzes growth drivers and trends, identifies customer segments, and examines the strengths, weaknesses, opportunities and threats associated with digital banking. Based on the findings, the summary recommends that ING Bank target aspiring and affluent customer segments who are more open to digital banking. It also suggests leveraging analytics to improve customer experiences across channels and strengthen the bank's brand image. A cornerstone channel optimization strategy is advised to create seamless customer experiences and an efficient operating model.
Exploring digital consumer behaviours in Kenya to provide new insights on how people engage with digital financial services
Download the full slide deck here: https://www.financedigitalafrica.org/research/2019/03/dfs-use-among-digital-kenyans/
Half of Africa's farmers are women, yet they consistently have lower access to resources and opportunities than male farmers. Research and Knowledge Coordinator, Abbie Condie, explains how Opportunity is working to better understand how to support and empower these incredible women. See what we learned from our clients in Ghana and Mozambique.
Opportunity International was founded with a vision that everyone would have the chance to live a life free from poverty, with dignity and purpose. Everyone. This ambitious goal requires dedicated attention to one of the most marginalized groups in the developing world—women. It is our collective responsibility to address the inequalities that currently prevent women from triggering positive generational changes and contributing billions of dollars to their economies. We believe that increasing opportunities for women is our essential response to this global challenge—and one that creates health, security and prosperity for families and society as a whole.
Join us this International Women's Day and #BeBoldForChange
The document analyzes banking in India, comparing branch and digital banking. It finds that while branch banking offers personal connections, digital banking provides convenience and accessibility. A survey showed students prefer digital banking, while older people prefer branches. The document proposes a long-term roadmap to promote digital banking segment-wise, especially in rural areas, to increase inclusion while addressing issues like security, access, and lack of knowledge.
In 2012, USAID announced its commitment to actively encourage the evaluation and use of electronic payments (e-payments) in development programs, including its own, as a member of The Better than Cash Alliance. USAID also has made the use of e-payments a priority in the Agency’s Implementation and Procurement Reform.
In fulfillment of these commitments, USAID actively is encouraging its development partners, contractors, subcontractors, grantees, sub-grantees and private sector alliance partners to consider incorporating e-payment systems into program design and implementation where feasible. Many USAID Missions have begun to request that procurement proposals include a suitability analysis on the use of e-payments for the funded program.
Presentation by Boniface Mungania at the 4th Annual East Africa Finance Summit
How digital platforms can catalyze access and more inclusive communities in Ethiopia and beyond
The document discusses how postal financial services and mobile money can provide a competitive advantage. It notes that postal networks have wide rural coverage and are trusted, positioning them well to facilitate low-value transactions. However, they currently face hurdles in serving mobile money customers like cash management, limited staffing, and technology challenges in rural areas. The document outlines an action plan for postal networks, including addressing regulations, reserving licenses, improving infrastructure, allowing multiple partnerships to improve access and lower costs, and integrating mobile money to better serve rural communities and reduce costs for money transfers.
The document discusses principles for innovating bottom of the pyramid (BoP) markets using mobile money transfer services. It provides an overview of the mobile money transfer industry and BoP demographics, then examines models from Kenya, Afghanistan, and the Philippines. The document concludes by outlining 12 principles for innovating in BoP markets and recommendations for potential new players in mobile money transfer services.
This document discusses strategies for Zimbabwe Posts to effectively manage liquidity and float for multiple digital financial service providers. It outlines Zimbabwe Posts' role in digital financial services including as an agent for international money transfers and mobile payments. Challenges are presented around funding floats for multiple providers and managing liquidity in cash-out areas. Solutions proposed include a shared float managed by the central bank, infrastructure sharing, and addressing high service costs. The conclusion emphasizes the need for cooperation between stakeholders to leverage new technologies for socioeconomic development.
This document summarizes a summer training project conducted by the author at Project Concern International. It discusses the goals and work of PCI, which focuses on health and development issues. During the training, the author conducted field visits, research, report writing, and deployed questionnaires. The project evaluated a mobile application used by microfinance institutions in India to provide services to loan officers and clients. Key findings showed that most officers used the app successfully but some had technical issues. Recommendations included improving network connectivity, expanding the app for clients, and providing more support. The training provided valuable experience in research, reporting, and analyzing the use of mobile technology in development.
Digitization of Financial Services in Emerging MarketsPabloVerra
This document discusses the digitization of financial services in emerging markets. It makes three key points:
1) Digitization of financial services is no longer optional but compulsory for remaining competitive and reaching underserved customers. Digital services provide convenience, safety, speed and a transaction history for the unbanked.
2) There are different approaches to digitization, including partnering with mobile network operators, technical service providers, fintechs, or a combination. Not all organizations are ready to digitize at the same pace.
3) While emerging markets face challenges like low financial access, literacy and digital infrastructure, they have been among the most proactive in adopting digital finance. Payment
Asian Private Banks: How to Embrace Digital TransformationCognizant
Asian private banks are lagging behind their wealthy clients in adopting digital technologies like mobile and social media for wealth management. To effectively serve clients in the digital age, banks need to create a holistic digital strategy, manage organizational change, and deploy digital technologies to empower customer targeting, enhance the customer experience, and improve operational efficiencies. This will allow banks to deliver meaningful, high-value advice to clients through a balanced approach of technology-enabled and high-touch personal services.
SAFEER is an electronic platform launched in 2008 by the Saudi Ministry of Education to facilitate services for scholarship students. It has since expanded to integrate services from other government agencies. SAFEER uses a centralized service hub model to allow secure communication and data sharing between agencies while reducing costs. It currently provides over 700 e-services accessed by over 200,000 users daily and integrates data from organizations like the Ministry of Civil Service and the General Organization for Social Insurance. The success of SAFEER demonstrates how integrated e-services can improve government services by building upon factors like inter-agency collaboration and accessibility across devices.
Monetizing digital services in Oman - a presentation at Telecoms World Middle...Safdar Imam
Oman is fast emerging as a digital society connecting with the global market by growing telecoms speed. Omantel is implementing its Digital 3.0 strategy to meet face up with the challenges and opportunities waiting for it in upcoming Oman transforming itself into a digital generation.
This document provides information about the microfinance organization ADITO and internship opportunities. ADITO connects Harvard students to microfinance institutions around the world through consulting projects and hands-on internships. Interns have worked on projects in several countries assisting with impact studies, technical assistance, and marketing. The document outlines the application process and preparation needed for the summer internships, and lists specific microfinance partners in India, Africa, and Argentina where interns have opportunities to work.
What is Moblie Commerce?
Reasons of growth of M-commerce
Limitations
Advantages
Case Study
Future of M-commerce
Supporting Graphs
NOTE: CASE STUDY AND GRAPHS ARE ARRANGED FROM A SECONDARY SOURCE.
-VikrantKd
The document discusses digital financial services (DFS) for underserved populations. It provides an overview of various DFS models including bank-led models where banks partner with non-banks to expand reach, and non-bank led models where mobile network operators (MNOs) provide financial services. The document compares the advantages and disadvantages of different technology options for DFS like SMS banking, mobile banking, POS devices, and voice IVR. It also discusses factors that affect the uptake of DFS like the presence of alternate financial channels, demographic characteristics, and socio-economic conditions of the target population.
The Global Landscape of Digital Finance InnovationsCGAP
More than half of the world’s adult population, nearly 2.5 billion people, remain unbanked. Technology – particularly the mobile phone – has been used in recent years to extend financial services past the limits of bank branches and reach new consumers in traditionally underserved segments. Initial efforts focused on payments but have now grown to include savings, insurance and credit products delivered by digital channels, known as “products beyond payments.” Despite a dramatic expansion in the number of digital financial service deployments, the offering of these financial services are not new services. Rather, they are existing services migrated to a lower-cost digital channel, therefore offering greater scale potential. And even then, use of these channels currently remain low.
This research seeks to accomplish four objectives:
Catalog the ways in which technology, especially mobile, can enhance access or use of financial services
Provide a comprehensive landscape of the latest innovations in digital finance
Consider the current and potential impact of these innovations on financial inclusion
Identify enabling conditions and investments needed to unlock the potential of the sector
1) Mobile phone financial services have significant potential to expand access to financial services due to high mobile phone penetration rates, especially in developing countries. Over half of the 4 billion mobile phone subscriptions globally are in developing nations.
2) Mobile phones can be used to deliver a range of banking services like money transfers, bill payments, and savings accounts at a lower cost than traditional brick-and-mortar branches. This can help close the gap between unbanked individuals with mobile phone access and formal financial services.
3) Countries have explored different models for mobile banking regulation. Approaches range from MNO-based models where the mobile network operator provides services, bank-based models where banks partner with MNOs,
1) Mobile phone financial services have significant potential to expand access to financial services due to high mobile phone penetration rates, especially in developing countries. Over half of mobile phone subscriptions are in developing nations.
2) Mobile phones can be used to deliver a range of banking services like money transfers, bill payments, and savings accounts at a lower cost than traditional brick-and-mortar branches. This can help close the gap between unbanked individuals and access to financial services.
3) Different models have emerged for providing mobile banking services, including MNO-based models like M-Pesa in Kenya, bank-based models like SMART Money in the Philippines, and partnerships between telecom companies and banks as seen
Mobile phones continue to be at the forefront of financial service innovation in Southern Africa. With high mobile penetration and many rural populations, mobile financial services provide opportunities to reach underserved communities. However, adoption of mobile payments and mPOS technologies has been slow. The conference aims to explore challenges and opportunities in mobile financial services, including convergence and interoperability issues between stakeholders. It will analyze trends, debate strategies to move the industry forward, and identify remaining untapped potential.
The document discusses a study conducted on digital banking in India. It analyzes growth drivers and trends, identifies customer segments, and examines the strengths, weaknesses, opportunities and threats associated with digital banking. Based on the findings, the summary recommends that ING Bank target aspiring and affluent customer segments who are more open to digital banking. It also suggests leveraging analytics to improve customer experiences across channels and strengthen the bank's brand image. A cornerstone channel optimization strategy is advised to create seamless customer experiences and an efficient operating model.
Exploring digital consumer behaviours in Kenya to provide new insights on how people engage with digital financial services
Download the full slide deck here: https://www.financedigitalafrica.org/research/2019/03/dfs-use-among-digital-kenyans/
Similar to Why is Opportunity Focused on Digital? (20)
Half of Africa's farmers are women, yet they consistently have lower access to resources and opportunities than male farmers. Research and Knowledge Coordinator, Abbie Condie, explains how Opportunity is working to better understand how to support and empower these incredible women. See what we learned from our clients in Ghana and Mozambique.
Opportunity International was founded with a vision that everyone would have the chance to live a life free from poverty, with dignity and purpose. Everyone. This ambitious goal requires dedicated attention to one of the most marginalized groups in the developing world—women. It is our collective responsibility to address the inequalities that currently prevent women from triggering positive generational changes and contributing billions of dollars to their economies. We believe that increasing opportunities for women is our essential response to this global challenge—and one that creates health, security and prosperity for families and society as a whole.
Join us this International Women's Day and #BeBoldForChange
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1. Why is Opportunity Focused on Digital?
The Opportunity Digital Financial Services Program
Alex Baum, Senior Program Manager | May 10, 2018
2. So…Who are you?
• Senior Program Manager
– Stewardship of donor funds
– US staff responsible for monitoring work in field
– Technical programs
• Portfolio
– Digital Financial Services (DFS)
– Knowledge Management (KM)
– Social Performance Management (SPM)
– Asia (China, India, Indonesia, the Philippines)
2 | Opportunity International
3. 3 | Opportunity International
“Digital access to and
use of formal financial
services by excluded
and underserved
populations.”
- CGAP
Digital Financial
Services are the tools
for doing this.
What is Digital
Financial
Inclusion?
5. Why DFS?
• In much of Sub-Saharan
Africa, mobile phones are
more common than access to
electricity
• By 2020, there will be an
estimated 535 million unique
mobile subscribers in Sub-
Saharan Africa
5 | Opportunity International
6. Why DFS?
• Customer convenience
– Travel times
– Travel costs
– Going cashless
• Reduced costs for bank
• Outreach to rural areas
• New types of services
6 | Opportunity International
7. 7 | Opportunity International
• High Tech
• High Touch
• High Impact
Opportunity’s
Model
8. High Tech
• Cellphone banking
• Interactive Voice Response
• 2-Way SMS
• Biometric Information
• Data Analysis
• Modeling
• Credit Scoring Algorithms
• Digitized Education Loans
8 | Opportunity International
9. High Touch
• Women less likely to use digital services
• Usage is a consistent focus point
• How do we make agent networks better for customers?
– Reliable
– Well trained
– More extensive
9 | Opportunity International
10. High Impact
Goal for 2018
Clients Impacted through DFS
5,720,000
10 | Opportunity International
11. What is in the future?
• Expansion in Asia
– India
– Indonesia
• Cutting edge technology
– Smart Compliant Loan
Algorithms
– “Formula 1” Product in
India
• Focus on women
11 | Opportunity International