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Why is Opportunity Focused on Digital?
The Opportunity Digital Financial Services Program
Alex Baum, Senior Program Manager | May 10, 2018
So…Who are you?
• Senior Program Manager
– Stewardship of donor funds
– US staff responsible for monitoring work in field
– Technical programs
• Portfolio
– Digital Financial Services (DFS)
– Knowledge Management (KM)
– Social Performance Management (SPM)
– Asia (China, India, Indonesia, the Philippines)
2 | Opportunity International
3 | Opportunity International
“Digital access to and
use of formal financial
services by excluded
and underserved
populations.”
- CGAP
Digital Financial
Services are the tools
for doing this.
What is Digital
Financial
Inclusion?
Mobile Money and Agent Banking
4 | Opportunity International
Why DFS?
• In much of Sub-Saharan
Africa, mobile phones are
more common than access to
electricity
• By 2020, there will be an
estimated 535 million unique
mobile subscribers in Sub-
Saharan Africa
5 | Opportunity International
Why DFS?
• Customer convenience
– Travel times
– Travel costs
– Going cashless
• Reduced costs for bank
• Outreach to rural areas
• New types of services
6 | Opportunity International
7 | Opportunity International
• High Tech
• High Touch
• High Impact
Opportunity’s
Model
High Tech
• Cellphone banking
• Interactive Voice Response
• 2-Way SMS
• Biometric Information
• Data Analysis
• Modeling
• Credit Scoring Algorithms
• Digitized Education Loans
8 | Opportunity International
High Touch
• Women less likely to use digital services
• Usage is a consistent focus point
• How do we make agent networks better for customers?
– Reliable
– Well trained
– More extensive
9 | Opportunity International
High Impact
Goal for 2018
Clients Impacted through DFS
5,720,000
10 | Opportunity International
What is in the future?
• Expansion in Asia
– India
– Indonesia
• Cutting edge technology
– Smart Compliant Loan
Algorithms
– “Formula 1” Product in
India
• Focus on women
11 | Opportunity International
Why is Opportunity Focused on Digital?

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Why is Opportunity Focused on Digital?

  • 1. Why is Opportunity Focused on Digital? The Opportunity Digital Financial Services Program Alex Baum, Senior Program Manager | May 10, 2018
  • 2. So…Who are you? • Senior Program Manager – Stewardship of donor funds – US staff responsible for monitoring work in field – Technical programs • Portfolio – Digital Financial Services (DFS) – Knowledge Management (KM) – Social Performance Management (SPM) – Asia (China, India, Indonesia, the Philippines) 2 | Opportunity International
  • 3. 3 | Opportunity International “Digital access to and use of formal financial services by excluded and underserved populations.” - CGAP Digital Financial Services are the tools for doing this. What is Digital Financial Inclusion?
  • 4. Mobile Money and Agent Banking 4 | Opportunity International
  • 5. Why DFS? • In much of Sub-Saharan Africa, mobile phones are more common than access to electricity • By 2020, there will be an estimated 535 million unique mobile subscribers in Sub- Saharan Africa 5 | Opportunity International
  • 6. Why DFS? • Customer convenience – Travel times – Travel costs – Going cashless • Reduced costs for bank • Outreach to rural areas • New types of services 6 | Opportunity International
  • 7. 7 | Opportunity International • High Tech • High Touch • High Impact Opportunity’s Model
  • 8. High Tech • Cellphone banking • Interactive Voice Response • 2-Way SMS • Biometric Information • Data Analysis • Modeling • Credit Scoring Algorithms • Digitized Education Loans 8 | Opportunity International
  • 9. High Touch • Women less likely to use digital services • Usage is a consistent focus point • How do we make agent networks better for customers? – Reliable – Well trained – More extensive 9 | Opportunity International
  • 10. High Impact Goal for 2018 Clients Impacted through DFS 5,720,000 10 | Opportunity International
  • 11. What is in the future? • Expansion in Asia – India – Indonesia • Cutting edge technology – Smart Compliant Loan Algorithms – “Formula 1” Product in India • Focus on women 11 | Opportunity International