The document discusses various topics related to communication, customer service, digital marketing, and careers. 1) Effective communication relies more on tone of voice (86%) than words (14%). Greeting callers properly and having a positive tone are important. 2) Good customer service means committing to quality, knowing your products/customers, treating people with respect, and always fulfilling promises. Customer satisfaction should be the focus. 3) When job searching, it's important to research companies, schedule tasks, stay positive, and treat it like a full-time job to maintain your sanity. Having goals and networking can also help.

1. Presented by:-
Amisha .D. Bhanushali.
LPGD/JA16/0716.
Batch: January 2016

3. *86% of the message is communicated through the tone of a Voice, While
only 14% is conveyed through the words we speak.
*Answering the telephone:
a) Pick up the phone in three rings
b) Greet the caller
c) Give your name
d) Ask the caller if or how you can help
*Greeting is the key.

4. Do’s
Smile
Speak Clearly
Be Enthusiastic
Lower the Pitch
of your Voice
Talk in Positive
Mood
Listen/Discuss
Don’ts
Frown
Mutter
Sound Tired
Speak in a Shrill
Voice
Speak Negatively
Ramble

5. *Key of Good Listening
a) Limit your talking
b) Don’t Interrupt
c) Concentrate
d) Take Notes
e) Listen for ideas not just words.
*Create a Good First Impression
*Last Impression

6. *Customer:-
A customer (it is known as a client, buyer, or purchaser) is the recipient of
a good, service, product or an idea - obtained from a seller, vendor, or
supplier via a financial transaction.
*Type of Customer
1. External Customer
2. Internal Customer

7. *What is Customer Service?
Customer service is the act of taking care of the customer's needs
by providing and delivering professional, helpful, high quality
service and assistance before, during, and after the customer's
requirements are met.
*Type of Customer Service
a) Phone
b) In Person
c) Written Communication.

8. 1) Commit to Quality Service
2) Know Your Products
3) Know Your Customer
4) Treat People with Courtesy and respect
5) Never Argue with a Customer
6) Don’t Leave Customers in Hanging
7) Always Provide What You Promise
8) Assume Customers Tell the Truth
9) Focus on Customers, Not Sales
10) Make It Easy to Buy

9. *Customer is a person who pays everyone’s salary and
who decides whether a business is going to succeed
or fail.
*The Purpose of business is to create customer who
creates customers.
*The customer is why we are here. If we take good
care of them, they will give us good reason to come
back.

10. Personal Department
Business Function
Payroll Systems
Strategic HR
Business Partner
Recruiting, ATS
HR portals
Compensation
Learning Management
Talent Management
Business Integration
Performance Management
Succession Planning
Competency Management
Systems Integration
Leadership Development

11. Creative Activities Conducted by. HR.:-
Innovative Inductions that provide Value-Adds
Fun Sessions
Team- building Sessions
Rewards and Recognitions.
Conventional Recruitment:-
Campus
Job Portal Sites
Job exhibitions
Referrals.

12. Networking Sites
HR Sites
Discotheques, Malls
Radio Ads.

13. What is Internet?
*A worldwide network of Computers.
*The fastest and the cheapest communication.
*More than 1 Billion users around the globe and growing every
minute.
*More than 350 million hosts & 3000 million pages of information
and growing by seconds.
*Great leveler.
*Marketing Channel.
*Distribution Channel.
*Increases Business efficiency.

14. Internet marketing:-
*Internet marketing, or online marketing, refers to advertising
and marketing efforts that use the Web and email to drive
direct sales via electronic commerce.
*In addition to sales leads from Web sites or e-mails.
*Internet marketing and online advertising efforts are typically
used in conjunction with traditional types of advertising such
as radio, television, newspapers and magazines.

15. • Make it easy
to find what
you are selling
1
• Deliver solid
service
2 • Individual
Customization
is key
3
• Make
Navigation
Simple
4 • Business- to-
Business focus
- initially
5

16.  Increased Client satisfaction/ service
 Improved efficiency &effectiveness
 Enormous business returns
 Good Business Sense
 First Mover advantage
 Even if YOU don’t, your competitors will.

17. Definition of Digital Marketing:
“Is an interactive system of marketing which uses one or more
advertising media to effect a measurable response and/ or
transaction at any location”
- US Direct Marketing Association
Definition of Digital Direct Marketing:
“Is an interactive system of marketing which uses one or more
DIGITAL MEDIA to effect a measurable response and/ or
transaction at any location”
- ADAPTED from US Direct Marketing Association

18. *Direct marketing drives the business.
*Direct marketing drives part or all of the marketing
strategy.
*Direct marketing is used within the
communications mix.

19. *Direct Response Advertising
*Telemarketing- MOBILE ONLY
*Television marketing
*Online marketing.

21. 1. Make notes
2. Set deadlines:
3. Timings
4. Prioritizing
5. Productive hours
6. Learn to say NO
These minor changes in your routine would surely enhance the level
of productivity that you exude. It helps you in preparing the plan and
reducing it.

22. Here are the 5 most common mistakes people make while preparing their
resume and how you should avoid them.
1. Photo
2. Multiple fonts, sizes and colors
3. Long sentences and paragraphs
4. ‘I, me, and myself’
5. Personal Details
Apart from aforementioned pointers, it is advisable to proof-read your
resume to rectify any grammatical errors or typos. Also, keep it updated
in case of better job prospects in the future.

23. 1. Create To-do List
2. Wake Up at least 2 Hour before the work
3. Record yourself during meeting/work/task
4. Networking
5. Read Everyday.

24. *Are smartphones killing conversations, or enhancing them?
1. You can capture the moment
2. You can exchange contact information
3. You’ll never run out of topics
4. Awkward silences are no longer awkward
5. You can settle arguments immediately
6. You have access to many different views
7. You can play games together
8. You can avoid super awkward situations
9. You can record conversations
10. You can have more conversations
11. Seriously, more conversations

25. *Looking for a job isn’t always easy and it can take time – even a
few months, especially if you’re a senior executive. It also tests
your resilience – being rejected by employers is hard on your self-
esteem.
1.Make sure your LinkedIn profile is keyword optimized
2. Stay employed
3. Create and follow a target list of employers.

26. *Tamil Nadu has the highest number of urban subscribers at 21.16
million
*Maharashtra has the highest number of internet subscribers in the country at
29.47 million, followed by states like Tamil Nadu, Andhra Pradesh and
Karnataka.
*According to government data, India had a total of 342.65 million internet
subscribers at the end of March, 2016.
*Himachal Pradesh had the lowest number of subscribers at 3.02 million.
*Tamil Nadu has the highest number of urban subscribers at 21.16 million,
while UP (East) telecom circle leads in terms of rural internet customer base
at 11.21 million.

27. *At the end of March, Delhi had 20.59 million internet users, while
Mumbai and Kolkata had 15.65 million and 9.26 million,
respectively.
*The government plans to enable more people to log on to the web.
*BharatNet project aims to connect all 2.5 lakh gram panchayats in the
country through broadband.
*The project is planned to be implemented in three phases.
*In the first phase, 1 lakh gram panchayats are to be connected by
laying underground optical fibre cable by March 2017.

28. *Caller identification app Truecaller will soon roll out an SOS feature that will
allow women in distress to seek help.
*"It is targeted at women, and is built within Truecaller," Nami Zarringhalam, the
company's co-founder, told. "It's important that it works seamlessly and we aim to
not only make you feel secure but help you when you need to access people and
send distress signals."
*. The Indian government wants all mobile handsets sold in the country from
January 2017 to have a panic button that women in distress can use to seek help.

29. * The Swedish company also plans to widen its reach in India by
making its services available to feature, or basic phone users as well.
*"There's been a lot of Smartphone sale happening in India and one of
the areas is the value that needs to improve for women

30. *Neeti Sharma, the co-founder of TeamLease Services, -
India's recruitment consultancy, human resource outsourcing
and staffing company - says there are abundant jobs in India
right now that can be tapped by keeping some simple points
in mind.
*Sharma believes employers are now not looking for manual
labourers but for people who understand a bit of technology
and can use high-end tools, IT, retail, telecom, finance,
electronics and eCommerce are hottest sectors that are hiring
and will continue hiring in 2017.

31. 1. Cognitive Skills Crucial
2. Analyze the Job Role Well
3. Identify the Sector You Want to Get a Job in
4. Being Multi-skilled Top Priority
5. Know Your Subject Well
6. Attend 1-3 Months Internship Programmes
7. Get an Experience Before Clocking a Job
8. Look for Growth Companies

32. *Need help staying sane during your job search? Follow these tips to
keep your sanity and loved ones off your back:
1. Treat your job search like a job.
2. Schedule job search tasks.
3. Update friends and family on your progress.
4. Be open to help.
5. Put you best foot forward and stay positive.
6. Finally, have a goal.

33. *How do you survive in a job you hate? All of us have been there at
some point. Out of necessity, you are stuck in a job that is unbearable
– and as a result, you hate life.
1. Set Goals And Objectives
2. Set Aside Time For Yourself
3. Create Diversions
4. Learn New Tricks
5. Decompress
6. Keep On Keepin’ On

34. *You usually only get one chance to make that first impression, so there is
a lot riding on this meeting. Interviews make people nervous, and nerves
make people do strange things.
*Virtually every hiring manager has been on the other side of the table.
Nervousness is normal, but there are other ways, that often go
undetected, where candidates can give a wrong impression in an
interview.

35. 1. Slinging Mud
2. Perfectionism
3. Not Researching The Organization

37. RITA VERMA
EXECUTIVE VICE PRESIDENT
& HEAD – HR
DDB MUDRA GROUP
 Alumni from the batch of 2002-
2005 of we- school
 Started off as HR consultant at
Watson Wyatt India Pvt ltd
 Today she is the executive VP-
organization development at DDB
Mudra Group
 She comes with over 15 years
experience in the consulting and
marketing communications industry
 She works as a strategic business
partner to the CEO, CCO and the
president of each company within
the group
 She has also won various HR
leadership awards.

38. *Business without people is not possible & HR without people is not
possible.
*There must be 100% involvement of HR in business.
*DDB uses cultural motivation with is followed on base of People
Product & Performance.
*Media industries is a largest industries it cover all mediums of
communication platform like newspaper, outdoor communication, print
media. It is very important aspect of growing industry.
*We higher candidate that have a right set of attitude and skills.
*Candidate should come to the interview as an open mind attitude in
terms of learning like a plan canvas and then start adopting according
to the work environment.

39. *Her favorite part of job is to interact with people and sometime
even counseling people with their personal problems, and that
makes her people person.
*Her strength is keep on going whatever the circumstances,
Weakness is that she doesn’t say “NO” even when she doesn’t
want to work.
*DDB Mudra Group means second family to her, she describe
herself as “keep on going”.
*Her message is to enjoy every moment of your life.

40. CHETAN INDAP
FOUNDER & CEO
ONCONTRACT.COM
Has launched and founded OnContract
successfully in 2011
The company has over 10000 registered
members and 4000 individuals who work
on contract basis
Oncontract offers 400 types of skills
categories.
He completed his studies from IIM
Calcutta.
Achieved $6million in revenue in just
12months for Birlasoft, USA.
Has been the youngest country head for
the UK and Europe Market fr the Ck Birla
Group.
Is in the development domain in the
International & National markets
Conceptualized a software product “Sub
Broker Network System”
Headed the strategic alliances vertical for
l&T InfoTech.

41. *He spended 18 years in corporate life which he thought as a professional
career. He choose to come in to a start up domain and realize that is a
new profession he is getting into.
*Oncontract.com is an online marketplace for finding 'people' and
'services' on contract.
*He describe himself as ideate and change the world.
*Chetan has rich experience in it contracting in countries like us, UK and
the INDIA.
*His biggest supporter is his wife, she is anchor who is always their to
clear his self doubt.
*Venture funded by leading personalities like Ronnie Screwvala and
Vishal Gondal's firms.
*Key for online business is an “large scale”.

42. *Anyone can be and entrepreneur.
*There is no such characteristics for and entrepreneur, to figure out
whether you enjoy doing it, do it now.
*Currently OnContarct has 1800 customers, 80% are small to medium
size of enterprises and 20% are large size like Oberai Hotels, L&T,
Hexaware, Datamatrix etc.
*His Vision for the next year to mid-terms to go after a large SME’s coz
they need the service more and it is to sell service to them.
*Chetan Indap in one word "Dreamer”.
*Oncontract in one word “changes the world”.
*He like Food and perfumes
*His message is to start now, believe in yourself.

43. MR.AMEYA KOLAMBEKAR
HEAD-MARKETING &
GROWTH, BILL BACHAO
Alumni of We School from the 2006-
2007 batch of marketing
Right after the course, he joined Jumbo
Electronics- Dubai
He comes with 9+ years in product and
digital marketing
Over the years he has worked in start-
ups, electronics and Rewards & loyalty
segments
Today's he is the head-Marketing &
growth at BillBachao.com
At large level flexibility is most
important.
Marketing is about knowing “Business
with numbers”

44. *You need creativity along with numbers
*Targets are very important part of any process. it gives us a goal to
work in much strength line than just randomly moving along.
*Most boring part of work is just sitting behind desk and doing what
other people tell us to do.
*Exposure which comes along sales is far higher than sitting behind
desk, you can learn so much more by interacting with different people
of different opinions.
*In sales you meet different people in your field work which gives us
confident in long run.
*For digital marketing read a lot, gather information, sign into lots of
Newsletter, E-mails and talk to people.

45. *He worked with Birds Eye Systems Private Limited, they had two
apps:-
*1. Traffline-A real-time traffic information system
2. Ridlr- A public transport application
*It is busy space were there is lot of competition for a single space e-g
a column in newspaper or billboard.
*You may always not love your job, but it help you to learn new
things everyday
*Travelling in Bombay traffic is the most hateful thing in his job.
*Strength is being creative in numbers and other things.
*His message is enjoy doing what you do.