Novice's and Expert's Mental Model of Interacting with RouterYian Lu
Router, the silent box, is the main gateway of our home network. Basically, router provides home users stable wireless internet. If the user specialized at networking techniques, he or she can manage the home network quality, and implement some IoT scenarios. This study tries to learn from the expert users' knowledge, and understand the novices' learning gaps. Then, I apply the research insights into design guidelines.
Novice's and Expert's Mental Model of Interacting with RouterYian Lu
Router, the silent box, is the main gateway of our home network. Basically, router provides home users stable wireless internet. If the user specialized at networking techniques, he or she can manage the home network quality, and implement some IoT scenarios. This study tries to learn from the expert users' knowledge, and understand the novices' learning gaps. Then, I apply the research insights into design guidelines.
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