presentation on warehouse management

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Warehouse Vision Study
Dynamic Markets Demand
Warehouse Agility
Presenter Name
Date

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Warehouse Vision Study
Dynamic Markets Demand
Warehouse Agility
Partner Logo

3. ZEBRA TECHNOLOGIES
About the Study
Zebra Technologies commissioned a global research study among decision-makers and associates to
analyze the latest trends and technologies transforming warehouse operations. The study includes over
1,500 respondents across organizations within manufacturing, retail, transportation, logistics and wholesale
distribution. Azure Knowledge Corporation administered the online survey in January – February 2022.
Overview
• Disruption as a Catalyst for
Change in Warehousing
• A Global View of Warehousing
• Warehousing Evolution by the Numbers
E-Commerce Impact
• Where Do We Go From Here?
• Growing E-Commerce
Drives Changes
• Embracing Technology in New Ways
Modernization
• Labor Constraints:
A Leading Automation Driver
• The First Steps Toward Automation
• Implementation Priorities for
Robotics Automation
Perspectives
• Warehouse Operations
by Industry
• Regional Perspectives
• Key Takeaways

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ZEBRA TECHNOLOGIES
Overview
Key themes and comparisons
• Disruption as a Catalyst for
Change in Warehousing
• A Global View of Warehousing
• Warehousing Evolution
by the Numbers
4

5. ZEBRA TECHNOLOGIES
New Threats to Global
Supply Chains
Disruption as a Catalyst for Change in Warehousing
While the pandemic highlighted how quickly
supply chain issues can impact the availability
of goods, disruption can take place at any time
due to natural disasters, geopolitical tensions,
cyberattacks, labor strikes and more.
• More complexity brings on more reliance and
the need for collaboration amongst supply
chain partners
• Supply chain visibility more evident than ever
• Warehousing decision-makers realize they
need to do their part to support these efforts
85%
77%
Add third-party logistics (3PL)
services support within five years.
Report drop shipping volumes direct
from manufacturers increased an
average of 22% over the past two years.
54%
Invest in increased visibility
across the supply chain in the
next 1-3 years.
D E C I S I O N - M A K E R S I N A L L S E C T O R S
D E C I S I O N - M A K E R S I N R E T A I L
D E C I S I O N - M A K E R S I N A L L S E C T O R S

6. ZEBRA TECHNOLOGIES
A Changing Workforce Has
Raised Expectations
As a generation of digital natives
enters the workforce, the importance
of technology has increased, as well
as competition for labor.
Many decision-makers face
staffing challenges, but still must
ensure productivity regardless
of these challenges, therefore:
Expect business
software and
hardware devices
to be as easy to
use as their
personal
smartphones.
83%
Agree that
technology
advancements will
make the warehouse
environment more
attractive to workers.
92%
Agree they would be
more likely to work for
an employer that gives
associates modern
devices versus one
that provides older or
no devices.
83% Rank offsetting recruitment
challenges as one of the top
three drivers for implementing
automation.
66%
Associates have their expectations for the role
technology will play in the warehouse environment:
Disruption as a Catalyst for Change in Warehousing
of decision-makers
using or plan to
automation within
three years,

7. ZEBRA TECHNOLOGIES
Shifts In Consumer Behaviors Affect Warehouse Operators
Consumers want alternatives to in-store shopping. The focus on fulfillment has steadily increased since
2019, as evidenced by the pressure decision-makers report to deliver on new fulfillment priorities.
Source: 1Zebra 14th Annual Global Shopper Study, Zebra Technologies, 2021
of shoppers
Prefer to have items
delivered to them rather
than picking them up1
80% 73%
58%
86%
of shoppers
Placed an online order
to be delivered to them
within the three-month
period1
of decision-makers
Report increased
shipping volumes on
average +24% over the
past two years for
fulfillment to consumers
of retail decision-makers
Are under pressure to
offer a variety of
delivery options and
speeds1
(+43% since 2019)
Disruption as a Catalyst for Change in Warehousing

8. ZEBRA TECHNOLOGIES
The Result: A Focus On Modernization
Decision-makers realize the need for resiliency, understand the implications of
not making changes and are taking steps to modernize their operations.
61%
87%
Plan to implement
real-time inventory
tracking within a year
Agree new technology is
needed to be competitive
in the on-demand economy
87%
Plan to accelerate timelines
of modernization projects
within three years
80%
Agree the pandemic
prompted faster
modernization
DECISION-MAKERS FOCUS ON WAREHOUSE MODERNIZATION
A Global View of Warehousing

9. ZEBRA TECHNOLOGIES
Operational Velocity Demands A New Way Forward
The sudden rise in e-commerce activity highlighted the outcome of several
unaddressed individual challenges combining under pressure.
These top six challenges plague warehouse decision-makers today:
DECISION-MAKERS’ TOP SIX CHALLENGES DUE TO INCREASED E-COMMERCE
1.
Faster delivery to
end customers
2.
Increased
transportation
costs
3.
Inventory accuracy
and visibility
4.
Shorter order
lead times
5.
Unpredictable
consumer demand
6.
Complexity of
omnichannel
logistics
A Global View of Warehousing

10. ZEBRA TECHNOLOGIES
Greater Focus On Outbound Operations
2 0 1 9
Generalized recruitment,
productivity and utilization concerns
T O D A Y
Specific focus on operational challenges provide
focus for better prioritization for improvements
% of decision-makers
Percentage point (pp)
Increase from 2019
Packaging, Staging and loading 36% +11 pp
Order fulfillment time 35% +5 pp
Picking efficiency 35% +5 pp
Order accuracy 32% +3 pp
OUTBOUND FULFILLMENT
CHALLENGES
Warehousing Evolution by the Numbers

11. ZEBRA TECHNOLOGIES
Addressing Labor Constraints
More than half of decision-makers
Report finding and training workers among their
biggest challenges for their organization
4.7 weeks Average
Time to train workers to full productivity in
warehouse operations
85% of decision-makers
Plan to prioritize labor optimization within the
next three years
Workers play a key role in making
warehousing operations more resilient,
and labor challenges are a significant
concern among decision-makers.
A Global View of Warehousing

12. ZEBRA TECHNOLOGIES
Employers Recognized
The Need To Keep
Employees Satisfied
Front-line workers reflect on employers’
hiring and retention challenges the past two
years and how it has impacted them
82%
Of associates say
positive workplace
changes are happening
amid labor shortages
60%
Improved working
conditions
57%
Used technology to
make work easier
45%
Increased
wages, bonuses
and perks
43%
Provided technology
to enable flexible
work shifts
Warehousing Evolution by the Numbers

13. ZEBRA TECHNOLOGIES
Decision-makers Trend Toward
Optimizing Employee Experiences
Making the connection
between employees’
reported positive impact
and employers’ desired
outcomes
• Shift from simply connecting
workers to enterprise systems
to optimizing their experience
with mobility
• Task-specific technology is
used to support the desired
outcome of team productivity
and workflow compliance—
worker success
• Within five years, greater
reliance on real-time visibility
provides more automated
decision-making support to
front-line workers
Decision-Makers’ Most Desired Outcomes
Improved
individual worker
productivity
Improved team
productivity and
workflow conformity
Increased asset
visibility and
utilization
Operating with real-
time guidance and
decision-making
Operating with
data-driven
performance
All associates are connected
to warehouse or enterprise
systems and capturing every
inventory move.
All associates can comply with
procedures, using the right
technology for their individual
tasks and workflows.
Goods, people and assets
can be seen or tracked
automatically.
The ability to locate assets and
people and analyze data for best-
next-move automated alerts.
Use multiple data sets wall-to-
wall to enable machine learning
and artificial intelligence to drive
automated decision-making.
Percentage
of
decision-makers
0
10
20
30
40 Connected
workforce
31%
41%
Optimizing mobility
28% 28%
13%
Real-time visibility 69%
2019 2022 2027
Warehousing Evolution by the Numbers
Most desired outcome

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ZEBRA TECHNOLOGIES
E-Commerce Impact
Growth areas to
withstand change
• Where do we go from here?
• Growing e-commerce drives
changes
• Embracing technology in new
ways
14

15. ZEBRA TECHNOLOGIES
Pressure to Feed the Omnichannel Ecosystem
Decision-makers surveyed across all sectors have plans to address the rise
in e-commerce that are both immediate and expected to persist over time
Warehouse operators cited
shipping volumes have
increased more than 20% on
average the past two years in:
• Fulfillment to businesses
• Fulfillment to consumers
• Drop ship direct from manufacturers*
Decision-makers’
Top Operational Challenge:
Growth Areas in the Next Five Years
(Percentage of Organizations)
By 2025 By 2027
RETURNS
MANAGEMENT
*among retailers only
Implementing New Processes or Services
Add real-time inventory tracking Increase returns management operations
Offer value-added services Utilize task interleaving
84% 93% 82% 93%
81% 93% 79% 92%
Increasing Volumes
Increase volume of items shipped Increase stock-keeping units (SKUs)
83% 91% 82% 91%
Where Do We Go From Here?

16. ZEBRA TECHNOLOGIES
Meeting Demands
Leaning more heavily on
third-party logistics (3PL)
Plan to add third-party logistics
(3PL) services or operations to
support increased e-commerce
activity.
With warehouse operations’ role in customer satisfaction,
organizations recognize that they may not have the
specialization or the technology to quickly ramp up their
operations to meet the demands
Front-line workers still very
much in demand
Decision-makers realize they need people to meet
new customer demands, despite the shrinking labor
pool and availability of new automation solutions
74%of decision-makers
Plan to expand their workforce
to support their increased
focus on e-commerce.
86%of decision-makers
Within 3 years Within 3 years
Where Do We Go From Here?

17. ZEBRA TECHNOLOGIES
Increasing Demand For Warehouse Space
42%
Manufacturing
More Space
Every $1 billion of e-commerce
sales requires 1 million sq. ft.
new distribution space
Rapid E-commerce
Growth
Online buying trends
continue to escalate
$6.4 Trillion
Expected e-commerce
retail sales 20242
1.5 Billion
Additional square feet
of warehouse space will be
required globally for e-commerce
growth by 20251
Sources: 1CBRE, June 2021, 2B2C E-Commerce, Retail e-commerce sales
worldwide from 2014-2024, Statista, 2022
Percentage increase in number of facilities
by industry in the next five years:
38%
Wholesale
Distribution
32%
Retail
+23% from 2021
Warehouse Facility Growth Comparison Through 2027
2019
5.5
2022
10.9
2027
14.9
(+36% expected increase)
Average number of facilities (all industry sectors)
Growing E-Commerce Drives Changes

18. ZEBRA TECHNOLOGIES
Operational Improvements Lead The Way To Modernization
As 87% of decision-makers accelerate modernization project timelines and 62% increase funding to modernize
and/or scale existing projects, the opportunity to connect such projects to planned facility additions or
expansions can deliver a greater return on investment (ROI)
Decision-Makers’
Improvement Plans
In the next 1-3 years
Increase Visibility
55%
Invest in inventory
and asset visibility
within the warehouse
54%
Invest in increased
visibility across the
supply chain
Support Front-Line Workers
56%
Automate workflows
54%
Prioritize labor
optimization
53%
Invest in robotics
53%
Invest in software that
helps automate analytics
and decision making
Growth Areas in the Next Five Years
(Percentage of Organizations)
Reevaluating Physical Operations
Expand size of warehouse facilities Increase number of warehouse facilities
Decrease fixed automation in
favor of more flexible automation
Add third-party logistics (3PL)
services/operations
86% 96% 77% 87%
79% 89% 74% 85%
2022 By 2027
Growing E-Commerce Drives Changes

19. ZEBRA TECHNOLOGIES
While technology investment carries some risk,
82% decision-makers say their organizations
believe investing in automation far outweighs
the risk of not implementing it.

20. ZEBRA TECHNOLOGIES
Decision-makers Rate Operational Maturity By 2027
10% Siloed and Reactionary
Inefficiencies due to lack of inventory
and workflow visibility
32% Augmented Workers with
Mobility and/or Automation
15% improving operations by gaining
basic control of operations through
capturing each inventory move
17% optimizing the use of mobility by
deploying devices and automation
based on the task, safety and proper
ergonomics
58% Augmented Workers Plus
Use of Real-Time Visibility
16% targeted use of sensors to
automate tasks
23% orchestrate widespread use of
real-time visibility to automate decision-
making based on location
19% use analysis of multiple data sets
to constantly predict and adapt operations
58%
32%
10%
Decision-makers understand the importance of technology, with 87% confirming the need
to implement new technology to stay competitive in the current on-demand economy.
Embracing Technology in New Ways

21. ZEBRA TECHNOLOGIES 21
From Data Capture To
Data-driven Decisions
By 2025, 82% of warehouse operators and
IT leaders plan on investing in software for
automating analytics and decision making
Software-as-a-Service Technology Implementation
Device Data Management Machine Learning Predictive Analytics
39%
96% 96%
38%
36%
91%
2022 By 2025
Embracing Technology in New Ways

22. ZEBRA TECHNOLOGIES
Speeding Up Data Capture To Solve
Pressing Outbound Fulfillment Challenges
With respondents’ heightened concern for outbound packing, staging
and loading operations, they have turned to sensor-based technologies to
help automate data capture, information flow and decision-making. Some of
the ways sensor-based technologies support these workflows include:
Radio frequency identification (RFID)
provides irrefutable proof of carton contents
at shipping
Real-time location systems (RTLS)
quickly locate material handling equipment,
associates and inventory, even in motion
Mobile dimensioning software
can capture accurate parcel dimensions to
streamline operations with improved load
planning and space utilization
Machine vision systems
document outbound parcels by inspecting labels
Fixed industrial scanning
automates sortation workflows for outbound staging
Embracing Technology in New Ways

23. ZEBRA TECHNOLOGIES
Implementation Plans for Sensor Technologies
Each of these sensor inputs can be used with software applications powered by machine learning
and artificial intelligence algorithms to provide more prescriptive guidance to front-line workers
33%
Positive Radio Frequency
Identification (Tags,
Readers and Printers)
Indoor Location Services Fixed Industrial Scanning Machine Vision Temperature Monitoring
Sensors and Smart Labels
Mobile Dimensioning Bluetooth Low Energy
83% 92% 28% 82% 93% 30% 80% 92% 24% 80% 90% 28% 77% 90% 21% 78% 90% 24% 76% 86%
2022 By 2025 By 2027
Embracing Technology in New Ways

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ZEBRA TECHNOLOGIES
Modernization
Addressing challenges today and
tomorrow through technology
• Labor constraints: a leading
automation driver
• The first steps toward
automation
• Implementation priorities for
robotics automation
24

25. ZEBRA TECHNOLOGIES
Labor Constraints: A Leading Automation Driver
• Warehouse labor is becoming increasingly difficult to attract and retain.
• Decision-makers say it takes an average of 4.7 weeks to train new staff to
full productivity in warehouse operations.
• Despite these concerns, adding labor is still in their plans.
• People will continue to play a significant role in the warehouse—but
technology will too.
Decision-makers need a backup plan in case it takes longer than
expected to hire enough people, especially during peak periods.
Say a greater reliance on
automation is in their future
Say implementing automation will
help offset recruitment challenges
8 in 10 66%
Top three labor initiatives
ranked by decision-makers
and associates alike
1. Reduce unnecessary tasks
so front-line workers can
focus on customer-centric
work
2. Optimize the use of
temporary/seasonal labor
3. Address worker comfort
and ergonomics
of decisions-makers who
will implement automation
within 3 years
decision-makers

26. ZEBRA TECHNOLOGIES
Technology’s Value
In Labor Recruitment
Associate sentiment is strongly influenced
by the technology their employer provides them,
and warehouse decision-makers also agree.
92%of associates 87%of decision-makers
Labor Constraints: A Leading Automation Driver
Agree technology advancement will make the
warehouse environment more attractive to workers

27. ZEBRA TECHNOLOGIES
Putting it All Together
Fortunately, most decision-makers report some level of their workforce is already
augmented with technology or devices, and they hope to achieve greater levels of
automation to advance their worker augmentation plans within the next five years.
A significant
advantage
Today’s automation
technologies can start
small with options that
do not require
reconfiguration of floor
space, then scale up as
use cases are proven
Decision-Makers’ Technology Plans to Augment Labor with Devices and Automation
No Augmentation
Partial
Augmentation
Full
Augmentation
Full
Augmentation Plus
Partial Facility
Automation
Full Facility
Automation
All paper-based or fixed
workstation systems
Some workers equipped
with mobile devices
Most workers equipped
with mobile devices
Augmented workforce
collaborates with some
automation
No worker involvement
in specific workflows
No worker involvement
in entire facility
Percentage
of
decision-makers
0
10
20
30
2022 By 2027
Labor Constraints: A Leading Automation Driver
Augmentation and/or automation plans

28. ZEBRA TECHNOLOGIES
Getting Started
of decision-makers
61%
9 in 10
Will seek outside resources to help identify
and execute warehouse optimization and
automation solutions within five years
Implementing
Warehouse Automation
Augmenting labor with software and
devices first is the best way to introduce
automation into warehouse operations
83%
89%
Decision-makers
(+6 pp since 2019)
Associates
The First Steps Toward Automation
Uncertain where to start automating
their warehouse operations
decision-makers

29. ZEBRA TECHNOLOGIES
Equipping Workers With Mobility Devices And Printers
Decision-makers expect to use a variety of devices and form factors, which will help
them better optimize the use of mobility
Handheld Mobile Computers with
Built-in Barcode Scanners
Wearable Computers
and Peripherals
43%
83% 92%
2022 By 2025 By 2027
Desktop Barcode Label Printer
34%
84%
94%
Industrial Barcode Label Printer
32%
81% 92%
Vehicle-Mount Computer
27%
79%
91%
40%
84%
94%
Mobile Barcode Label Printer
32%
83%
94%
Ultra-Rugged Scanners
29%
80%
91%
Rugged Tablet
25%
81% 92%
25%
80%
91%
Decision-Makers See the
Value of Connected Workers
Push-to-talk and messaging solutions
The First Steps Toward Automation

30. ZEBRA TECHNOLOGIES
Lightening The Workload
For Front-line Workers
30
As warehouse operators reimagine their operations,
they are looking for options to use space more
efficiently and improve front-line workers’ productivity.
Associates’ Top Benefits of Working
with Autonomous Mobile Robots (AMRs)*
83%
Increases
productivity
83%
Reduces travel
time and walking
73%
Improves accuracy
81%
78%
Agree AMRs would
make warehouse jobs
less stressful for them
and their colleagues.
Agree walking fewer
miles would make their
job more enjoyable,
even if they had to pick
more items.
Implementation Priorities for Robotics Automation
Associate perspectives on reducing
stress and physical requirements
*Associates have experience using/working with autonomous mobile robots.

31. ZEBRA TECHNOLOGIES 31
31
Person-to-Goods
Worker picks in warehouse aisles,
guided by AMR
Goods-to-Person
Goods brought to worker at
a pick station by AMR
Materials Movement
Individual items, cartons, totes or pallets
moved by AMR alongside workers and
material-handling equipment
Materials Movement and Sortation
Individual items or cartons moved by AMR
using special logic and form-factor
enhancements to allow for sorting
34%
62%
93%
28%
55%
89%
23%
53%
90%
25%
53%
90%
2022 By 2025 By 2027
Current and Anticipated AMR
Implementation Plans
Implementation Priorities for Robotics Automation
As operators grapple with challenges around order fulfillment
processing time, picking efficiency, order accuracy and outbound
shipping operations, they are also gravitating to automation
solutions that will directly address these challenges.
Decision-Makers
Overall Deployment
Plans for Autonomous
Mobile Robots
90%
27%
Today By 2027

32. ZEBRA TECHNOLOGIES
Expansion Plans And Safety
32
One attractive option for decision-makers is the
robot-as-a-service (RaaS) model.
Operators can implement a robotics solution without
making a large capital expenditure, while still having
flexibility to scale and adapt as demands change.
19%
74%
88%
Robot-as-a-service (RaaS)
Today by 2025 by 2027
76% 84%
Report they would feel safe
themselves or their employees working
alongside autonomous mobile robots
(AMRs), even though they may not
have worked directly with them yet.
Safety as a Top Priority: Associate
and Decision-Makers’ Perceptions
Flexibility to scale and adapt
of all associates of all decision-makers
Implementation Priorities for Robotics Automation

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ZEBRA TECHNOLOGIES
Perspectives
Breaking it down
• Warehouse Operations
by Industry
• Regional perspectives
• Key takeaways
33

34. ZEBRA TECHNOLOGIES
Third-party Logistics (3PL) And Manufacturing
As more supply chain partners increase their reliance on
3PLs, 30% of 3PL decision-makers cite onboarding new
customers quickly as a challenge for their organization
stemming from increased e-commerce activity
3PL organization prepare to
support supply chain partners
45%
Evolution of 3PL Decision-Makers’ Implementation Plans
74%
99%
2022
Freight forwarding
BY 2023
Inventory storage
and management
BY 2027
Order fulfillment
Manufacturers are leading the way in implementing
indoor location solutions, with 34% already
implementing this technology compared to the global
response across all sectors of 28%
Manufacturers’ warehouse operations
critical to plant and fulfillment
72%
Evolution of Manufacturing Decision-Makers’ Implementation Plans
84%
91%
BY 2023
Reverse logistics solutions
BY 2025
Just-in-time manufacturing
(Kanban)
BY 2027
Direct-to-consumer fulfillment
(Item-level shipping)
MOST IMPLEMENTED MOST IMPLEMENTED
Warehouse Operations by Industry

35. ZEBRA TECHNOLOGIES
Retail and Wholesale Distribution
35
To respond to e-commerce growth, many retailers are also
leveraging their brick-and-mortar stores for order fulfillment:
The influence of omnichannel
shopping on retail warehousing
61%
BACK-OF-STORE
67%
FRONT-OF-STORE
44%
Retail Decision-Makers’ Implementation Plans
80%
93%
2022
Regional/near-shoring
of fulfillment centers
BY 2025
Offer fulfillment services for
small-to-medium businesses
BY 2027
Shared distribution /
fulfillment centers
Almost four in 10 decision-makers cite order fulfillment
processing time as their biggest operational challenge,
compared to the global response of 35% across all industries.
Wholesale distributors making changes
to ensure inventory availability
55%
51%
Wholesale Distributors Adapt to Supply Chain Challenges
49%
47%
EXISTING PRODUCTS
Requesting design changes
from manufacturers
NEW PRODUCT MIX
Selling based on product
availability
KEEPING TRACK
Investing in real-time
tracking of shipments
of wholesale distribution decision-makers will
have invested in robotics within the next year
Warehouse Operations by Industry

36. ZEBRA TECHNOLOGIES
• Eighty-six percent of North American decision-makers say the
pandemic has prompted them to evolve and modernize more
quickly, the most of any region
• Within three years, 81% of decision-makers plan to implement
person-to-goods AMRs to collaborate and guide workers in order-
picking workflows
• Fifty-eight percent of decision-makers say the time to fill open
positions is too long, making this the top challenge they need to
address when it comes to labor initiatives. This is higher than all
other regions and 7 pp higher than the global response
NORTH AMERICA
North America and Europe
36
• Eighty-five percent of associates say they are more likely to
work for an employer that provides more modern devices to
use for tasks, 4 pp higher than the global response
• In five years, 83% of decision-makers in Europe say they will
use mobility in their operations, with 47% also planning use of
sensors for real-time visibility that will allow for automating
tasks or decision-making
EUROPE
Regional Perspectives

37. ZEBRA TECHNOLOGIES
Latin America and Asia-Pacific
• Decision-makers expect the highest
growth in both number (+44% more
facilities) and size (+31% more
square footage) of warehouse
facilities in the next five years
• Ninety-six percent of associates
believe implementing warehouse
technologies such as robotics and
devices would help attract and retain
workers, the highest of any region
• Today, more decision-makers are
implementing innovative wearable
computers and peripheral devices
than any other region (47%). This
lead is projected to continue,
with 98% expecting to implement
these technologies within five years
LATIN AMERICA
Regional Perspectives
ASIA-PACIFIC (APAC)
• Nine in 10 decision-makers agree machine
vision and/or fixed industrial scanning
technology in key areas would save time
and eliminate errors. Yet, only one-quarter
say they are currently using or
implementing these technologies
• Decision-makers and associates differ in their assessment of the
biggest challenge impacting their organization. Seventy-eight
percent of associates rank fulfilling higher order volumes from
increased e-commerce activity as the biggest challenge, while
74% of decision-makers feel predicting inventory availability and
confirming inventory accuracy are most challenging

38. ZEBRA TECHNOLOGIES
Key Takeaways
38
• Decision-makers agree they must implement new
technologies to be competitive in today’s on-
demand economy, and they are accelerating
timelines and increasing funding
• Front-line workers say positive workplace
changes are happening even amid labor
shortages. They report improved working
conditions and new technology to make their jobs
easier, increased wages and bonuses, and more
flexible work shifts due to new technologies
Market Pressures Become
Catalyst for Positive Changes

39. ZEBRA TECHNOLOGIES
• Shipping volumes have increased more than
20% on average for both business-to-business
and business-to-consumer orders since 2019
• Increased e-commerce activity is challenging
decision-makers with unpredictable customer
demands, faster delivery times and the need
for greater inventory accuracy
• Operationally, returns management and
several outbound fulfillment-related operations
are challenging decision-makers
Top Warehouse
Challenges
Key Takeaways
39

40. ZEBRA TECHNOLOGIES
Reducing unnecessary tasks performed by front-line
workers is a priority. There is concern business objectives
won’t be met unless more technology investments are
made to improve operations
• With labor optimization as an initiative for decision-makers,
augmenting workers will not only be with mobile devices, but
also collaboration with automation solutions to help ease the
workload within five years. Some also plan partial or full facility
automation. Only 5% will continue to use paper-based or fixed
workstations.
• Almost six in 10 are expected to be utilizing mobility with some
level of automated data capture, location solution, or predictive
and adaptive data analytics, with more emphasis on automating
decision-making and constantly predicting and adapting
operations in real time
Five-Year Technology Outlook
for Warehouse Operations
Key Takeaways
40

41. Zebra (NASDAQ: ZBRA) empowers organizations to thrive in the on-
demand economy by making every front-line worker and asset at the
edge visible, connected and fully optimized. With an ecosystem of
more than 10,000 partners across more than 100 countries, Zebra
serves customers of all sizes—including 94% of the Fortune 100—
with an award-winning portfolio of hardware, software, services and
solutions that digitize and automate workflows. Zebra recently
expanded its industrial automation portfolio with its Fetch Robotics
acquisition and increased its machine vision and AI software
capabilities with the acquisitions of Adaptive Vision and antuit.ai.
Your Partner in Forward-Thinking Fulfillment
To learn how Zebra can help optimize and advance your operations
with a new standard for accelerating warehouse modernization,
please visit
www.zebra.com/warehouse
About Zebra

42. Thank You
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the
property of their respective owners. ©2019 Zebra Technologies Corp. and/or its affiliates. All rights reserved. 06/24/22