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violence at work
This document discusses strategies for managing workplace violence. It defines workplace violence and notes that workers in jobs involving money or transporting people/goods are most vulnerable. It recommends employers establish a zero-tolerance policy and violence prevention program. Employers should encourage reporting incidents and support victims, while employees should learn to recognize and avoid dangerous situations. The document also covers verbal threats, physical threats, and ways for employers and employees to prevent and deal with workplace violence.
violence at work
- 1. STRAGIC HUMAN RESOURCE Work MANAGEMENT Violence By : Nur Farahin Nor Ezalina Josemina Pirdibah For : Mr. Jamal
- 2. VIOLENCE • violence orthe threat of violence against workers • occur at or outside the workplace WHO IS VULNERABLE? • workers who exchange money with the public, deliver passengers, goods, or services • health-care and social service workers WHAT CAN EMPLOYERS DO? • establish a zero-tolerance policy • workplace violence prevention program • incorporate the information into an existing accident prevention program
- 3. HOW EMPLOYEE PROTECTTHEMSELVES? • learn how to recognize, avoid, or diffuse potentially violent situations • alert supervisors to any concerns about safety or security • avoid traveling alone • carry only minimal money WHAT SHOULD EMPLOYERS DO? • Encourage employees to report • Provide prompt medical evaluation and treatment after the incident. • Report violent incidents to the local police promptly. • Inform victims of their legal right to prosecute perpetrators. • Discuss the circumstances of the incident with staff members
- 4. VERBAL THREATS • anillegal act that violates federal employment law • employers who engage in this behavior attack their workplace member • continue long after the abusive behavior has been stopped EMPLOYEE PREVENTION •must know what verbal threats are and learn to identify it as it happens •ignore the abuser •walk away from the situation •speak up to your abuser after the fire dies down •stick to your guns
- 5. EMPLOYER PREVENTION • shouldtreat all employees complaining of harassment • interview all parties involved in the harassment PHYSICAL THREATS •happen to anyone and can be inflicted by anyone •workplace violence not happen in workplace only •physical abuse in the workplace is any of the following actions, hitting, shoving, pushing, kicking, punching, property damage, vandalism, sabotage, theft, rape,murder
- 6. EMPLOYEE PREVENTION • make sure someone knows where you are at all times • keep emergency phone numbers on hand • do not do anything or go anywhere that makes you feel unsafe EMPLOYER PREVENTION • limit the amount of cash in the workplace • limit cash use by accepting credit cards and check payments • install bullet proof glass barriers to separate employees and customers • Write a workplace violence policy and training program • Minimize the number of entrances and exits • Listen and take action
- 7. FRUSTRATIONS • an emotional response to circumstances where one is obstructed from arriving at a personal goal • the more important the goal, the greater the frustration • Sources of frustration may be internal or external – internal source of frustration when one has competing goals that interfere with one another – external causes of frustration involve conditions outside the person
- 8. WAYS TO DEAL • Patience • Intelligence • Talking • Hard work
- 9. OBSESSIONS • Technological change • Trade • Immigration • Minimum wages • unionization WAYS TO HAVE HIGH SKILL WORKER • Higher Education Ministry of Higher Education offers 35 short courses • Retraining and skills upgrading programs
- 10. EMOTIONAL BLACKMAIL • is a form of emotional abuse, directed at controlling the victim’s behavior and actions • not very easy to recognize emotional abuse DEALING WITH EMOTIONAL BLACKMAIL • recognize that you are suffering from it • just say that it will hurt you • never ever believe the negative things the blackmailer says about you • Try to communicate with the blackmailer • seek professional help
- 11. How to developa personal safety plan for time at work.flv