The web savviest political movements in finlandTaneliHeikka
The document summarizes two political movements in Finland that have gained prominence through online activism:
1) The Wing, which is the anti-immigration wing of the populist True Finns party. It aims to leverage its power and influence policy through closed forums and anonymity.
2) The Helsinki Spring, a student-led movement promoting entrepreneurialism through open events on social media. It has no clear political ideology and is willing to work with different parties.
Both movements have been able to raise their issues to the national agenda through web-savvy online tactics, but they remain ideologically opposed and lack platforms for deliberation between extremes. This poses questions about whether the internet currently fosters a fragmented political
Reprogramming power through crowdsourcing Heikka Draft Oxford 26.9.2014TaneliHeikka
This document summarizes research into whether crowdsourcing is changing democracy in Finland. The research found that crowdsourcing is producing a new kind of democracy that contrasts with traditional models. A new type of engaged citizen wants results quickly using digital tools and participatory processes, rather than waiting for bureaucratic institutions. However, others see risks in crowdsourcing's faster approach and value democratic stability through existing institutions. The study analyzed interviews with key players to identify positions of either "democratic disruption" or "democratic stability" and concluded that crowdsourcing both complements and puts pressure on representative democracy.
This document discusses several key aspects of globalization, including:
1. Major retailers like Carrefour, Tesco, and Walmart began global expansion in search of economies of scale but found difficulties establishing common retail models across countries due to differences in tastes, costs, and supply chains.
2. Globalization is driven by declining trade barriers and investment restrictions as well as advances in transportation and telecommunications that have shrunk perceived distances between countries.
3. While globalization increases revenue opportunities and can reduce costs, managing an international business presents unique challenges like dealing with differences between countries and ensuring global plans can be successfully executed.
The web savviest political movements in finlandTaneliHeikka
The document summarizes two political movements in Finland that have gained prominence through online activism:
1) The Wing, which is the anti-immigration wing of the populist True Finns party. It aims to leverage its power and influence policy through closed forums and anonymity.
2) The Helsinki Spring, a student-led movement promoting entrepreneurialism through open events on social media. It has no clear political ideology and is willing to work with different parties.
Both movements have been able to raise their issues to the national agenda through web-savvy online tactics, but they remain ideologically opposed and lack platforms for deliberation between extremes. This poses questions about whether the internet currently fosters a fragmented political
Reprogramming power through crowdsourcing Heikka Draft Oxford 26.9.2014TaneliHeikka
This document summarizes research into whether crowdsourcing is changing democracy in Finland. The research found that crowdsourcing is producing a new kind of democracy that contrasts with traditional models. A new type of engaged citizen wants results quickly using digital tools and participatory processes, rather than waiting for bureaucratic institutions. However, others see risks in crowdsourcing's faster approach and value democratic stability through existing institutions. The study analyzed interviews with key players to identify positions of either "democratic disruption" or "democratic stability" and concluded that crowdsourcing both complements and puts pressure on representative democracy.
This document discusses several key aspects of globalization, including:
1. Major retailers like Carrefour, Tesco, and Walmart began global expansion in search of economies of scale but found difficulties establishing common retail models across countries due to differences in tastes, costs, and supply chains.
2. Globalization is driven by declining trade barriers and investment restrictions as well as advances in transportation and telecommunications that have shrunk perceived distances between countries.
3. While globalization increases revenue opportunities and can reduce costs, managing an international business presents unique challenges like dealing with differences between countries and ensuring global plans can be successfully executed.
TechStaffServices is a leading provider of recruitment services for IT, engineering, and industrial technical professionals. Founded in 2003 as StaffNGo, they focus on staff augmentation, direct placement, and project management. Their rigorous candidate qualification process includes screening, skills testing, verification of work history and certifications, interviews, and background checks to find the best candidates for clients.
Customer Experience Management: The Key to Continued Business Growth and Succ...VIPdesk
Presented by: Joel Warady, Principal Joel Warady Group
Hosted by: VIPdesk
-The importance of a customer‐centric organization
-The influence of the customer experience on consumer wallet and market share
-How to create greater loyalty within your customer base
-Knowing all of your customer touch points, and their effect on customer value
-The role of influencers, advocates, and connectors in Web 2.0 world
-The difference between customer experience and customer relationship marketing, and the pitfalls of both
-The 10 Commandments of Creating Customers for Life
Home Based Call Centers Retail Survival Tool 021709VIPdesk
Presented by: Sally Hurley, President VIPdesk
Find Out:
-What retailers are successfully using home-based call centers today?
-What is the benefit of home-based vs. brick-and-mortar customer care to retailers?
-How do home-based call centers increase customer loyalty and customer spend?
-How can home-based customer contact centers increase flexibility in uncertain times?
-How does a transition to a home-based call center impact your financials?
-How has VIPdesk helped improve the performance of its retail clients?
Integrating Social Media Into Your Contact Center Mary Naylor 061510VIPdesk
Integrating Social Media into Your Customer Contact Center
Mary Naylor, CEO, VIPdesk
Liat Myers, Director of Social Media, VIPdesk
-The importance of integrating social media into overall customer service strategy
-Best practices addressing how social media can be used to supplement current customer communication channels
-The role the customer contact center plays in social media implementation
-Best practices, tools, and tips for incorporating social media into your contact center
Recruiting Managing and Training Remote Customer Service Agents 060209VIPdesk
Recruiting, Managing and Training Remote Customer Service Agents
Sally Hurley, President VIPdesk
The essentials of training and managing home-based team members including
Recruiting of home-based agents and employees
How to build a curriculum for remote learning
The tools and technology necessary to deliver virtual learning
Keys to managing a virtual team The tools, team structure, and culture to support a home-based team
VIPdesk’s lessons learned
Implementation of a Virtual Customer Care Program: How to Guarantee Success 0...VIPdesk
Presented by: Jack Heacock, Sr. Vice President TelCoa, The Telework Coalition
Topics Include:
-Virtual customer care: in-house or outsource?
-Hiring, training, retaining, coaching and supervising a virtual workforce
-Workforce management
-Industries best suited for virtual customer care
-Best practices and case studies
Home-Based Call Centers: Retail Survival Tool for 2009 and BeyondVIPdesk
Home-Based Call Centers: Retail Survival Tool for 2009 and Beyond
Sally Hurley President VIPdesk
Find out:
What retailers are successfully using home-based call centers today
What is the benefit of home-based vs. brick-and-mortar customer care to retailers
How do home-based call centers increase customer loyalty and customer spend
How can home-based customer contact centers increase flexibility in uncertain times
How does a transition to a home-based call center impact your financials
How has VIPdesk helped improve the performance of its retail clients
The document is a presentation about brand experience management from VIPdesk. It discusses defining brand experience management, its importance, and the role of contact centers. It provides examples of how companies like Southwest Airlines, Zappos, and others implement strong brand experience strategies through their customer service. The presentation emphasizes that every customer interaction represents an opportunity to reinforce a brand and that contact centers should hire "brand advocates" to ensure customers receive a consistent brand experience.
Reduce Call Center Operations Costs and Increase Operational Efficiency Sally...VIPdesk
Reduce Call Center Operations Costs and Increase Operational Efficiencywith Virtual Customer Care
Sally Hurley, President VIPdesk
Operational benefits of virtual customer care
How the model attracts a higher-skilled workforce
Unlimited recruiting pool allows for the best candidate to handle specific calls
Ability to dial up or down staffing at a moment’s notice
Decreased scheduling shrinkage/increased scheduling adherence
Reduction in expenses related to infrastructure, attrition, training
Ability to exceed performance metrics -greater ROI
Social Media: How it Fits Into Your Customer Marketing and Retention Strategy...VIPdesk
This document summarizes a webinar on using social media for customer marketing and retention strategies. The webinar was presented by Geoff Nelson and Nick White of Ivy Worldwide and hosted by Mary Naylor, CEO of VIPdesk. It covered topics such as defining social media, engaging influencers, using the right social media tools, and principles for interacting in online communities. The webinar provided strategies for leveraging word-of-mouth marketing and influencers at different stages of the customer journey.
Este documento apresenta o resultado preliminar de um concurso público para os cargos de Agente Comunitário de Saúde e Agente de Endemias realizado pela Prefeitura Municipal de Tocantinópolis. Nele constam a classificação dos candidatos por nome, data de nascimento, nota final e posição para cada cargo.
How Quicken Loans Uses Social Media To Strengthen Customer Relationships 102510VIPdesk
Presented by: Clayton Closson, Web Content Manager
Quicken Loans and Kelly LaVaute, Social Media Manager
Quicken Loans
Hosted by: VIPdesk
Find Out:
-The importance of reputation management and customer communication via social media
-How Quicken Loans makes it easy for their customers to communicate with them via social media channels
-What social media tools Quicken Loans is using for communicating with its customers
-Best practices for communicating with customers via social media
-Lessons Quicken Loans has learned
-Suggestions for other brands starting the social customer communication process
TechStaffServices is a leading provider of recruitment services for IT, engineering, and industrial technical professionals. Founded in 2003 as StaffNGo, they focus on staff augmentation, direct placement, and project management. Their rigorous candidate qualification process includes screening, skills testing, verification of work history and certifications, interviews, and background checks to find the best candidates for clients.
Customer Experience Management: The Key to Continued Business Growth and Succ...VIPdesk
Presented by: Joel Warady, Principal Joel Warady Group
Hosted by: VIPdesk
-The importance of a customer‐centric organization
-The influence of the customer experience on consumer wallet and market share
-How to create greater loyalty within your customer base
-Knowing all of your customer touch points, and their effect on customer value
-The role of influencers, advocates, and connectors in Web 2.0 world
-The difference between customer experience and customer relationship marketing, and the pitfalls of both
-The 10 Commandments of Creating Customers for Life
Home Based Call Centers Retail Survival Tool 021709VIPdesk
Presented by: Sally Hurley, President VIPdesk
Find Out:
-What retailers are successfully using home-based call centers today?
-What is the benefit of home-based vs. brick-and-mortar customer care to retailers?
-How do home-based call centers increase customer loyalty and customer spend?
-How can home-based customer contact centers increase flexibility in uncertain times?
-How does a transition to a home-based call center impact your financials?
-How has VIPdesk helped improve the performance of its retail clients?
Integrating Social Media Into Your Contact Center Mary Naylor 061510VIPdesk
Integrating Social Media into Your Customer Contact Center
Mary Naylor, CEO, VIPdesk
Liat Myers, Director of Social Media, VIPdesk
-The importance of integrating social media into overall customer service strategy
-Best practices addressing how social media can be used to supplement current customer communication channels
-The role the customer contact center plays in social media implementation
-Best practices, tools, and tips for incorporating social media into your contact center
Recruiting Managing and Training Remote Customer Service Agents 060209VIPdesk
Recruiting, Managing and Training Remote Customer Service Agents
Sally Hurley, President VIPdesk
The essentials of training and managing home-based team members including
Recruiting of home-based agents and employees
How to build a curriculum for remote learning
The tools and technology necessary to deliver virtual learning
Keys to managing a virtual team The tools, team structure, and culture to support a home-based team
VIPdesk’s lessons learned
Implementation of a Virtual Customer Care Program: How to Guarantee Success 0...VIPdesk
Presented by: Jack Heacock, Sr. Vice President TelCoa, The Telework Coalition
Topics Include:
-Virtual customer care: in-house or outsource?
-Hiring, training, retaining, coaching and supervising a virtual workforce
-Workforce management
-Industries best suited for virtual customer care
-Best practices and case studies
Home-Based Call Centers: Retail Survival Tool for 2009 and BeyondVIPdesk
Home-Based Call Centers: Retail Survival Tool for 2009 and Beyond
Sally Hurley President VIPdesk
Find out:
What retailers are successfully using home-based call centers today
What is the benefit of home-based vs. brick-and-mortar customer care to retailers
How do home-based call centers increase customer loyalty and customer spend
How can home-based customer contact centers increase flexibility in uncertain times
How does a transition to a home-based call center impact your financials
How has VIPdesk helped improve the performance of its retail clients
The document is a presentation about brand experience management from VIPdesk. It discusses defining brand experience management, its importance, and the role of contact centers. It provides examples of how companies like Southwest Airlines, Zappos, and others implement strong brand experience strategies through their customer service. The presentation emphasizes that every customer interaction represents an opportunity to reinforce a brand and that contact centers should hire "brand advocates" to ensure customers receive a consistent brand experience.
Reduce Call Center Operations Costs and Increase Operational Efficiency Sally...VIPdesk
Reduce Call Center Operations Costs and Increase Operational Efficiencywith Virtual Customer Care
Sally Hurley, President VIPdesk
Operational benefits of virtual customer care
How the model attracts a higher-skilled workforce
Unlimited recruiting pool allows for the best candidate to handle specific calls
Ability to dial up or down staffing at a moment’s notice
Decreased scheduling shrinkage/increased scheduling adherence
Reduction in expenses related to infrastructure, attrition, training
Ability to exceed performance metrics -greater ROI
Social Media: How it Fits Into Your Customer Marketing and Retention Strategy...VIPdesk
This document summarizes a webinar on using social media for customer marketing and retention strategies. The webinar was presented by Geoff Nelson and Nick White of Ivy Worldwide and hosted by Mary Naylor, CEO of VIPdesk. It covered topics such as defining social media, engaging influencers, using the right social media tools, and principles for interacting in online communities. The webinar provided strategies for leveraging word-of-mouth marketing and influencers at different stages of the customer journey.
Este documento apresenta o resultado preliminar de um concurso público para os cargos de Agente Comunitário de Saúde e Agente de Endemias realizado pela Prefeitura Municipal de Tocantinópolis. Nele constam a classificação dos candidatos por nome, data de nascimento, nota final e posição para cada cargo.
How Quicken Loans Uses Social Media To Strengthen Customer Relationships 102510VIPdesk
Presented by: Clayton Closson, Web Content Manager
Quicken Loans and Kelly LaVaute, Social Media Manager
Quicken Loans
Hosted by: VIPdesk
Find Out:
-The importance of reputation management and customer communication via social media
-How Quicken Loans makes it easy for their customers to communicate with them via social media channels
-What social media tools Quicken Loans is using for communicating with its customers
-Best practices for communicating with customers via social media
-Lessons Quicken Loans has learned
-Suggestions for other brands starting the social customer communication process
6. Yhteisten asioiden maailma
Government2.0
Edustuksellinen järjestelmä
Sähköiset vaalit
Tehdään vanhoja asioitauudella tekniikalla
Governance2.0
Kansalaisyhteiskunta
Palvelujen vertaistuotanto
Ihmiset auttavat koordinoidusti
toinen toisiaan
Government-Governance -erottelu professori Liisa Välikankaan
17. Uuden kansalaisyhteiskunnan suhde
vallankäytön perinteisiin instituutioihin on
aiempaa itsenäisempi.
Uusi demokratia lähtee siitä, että viisautta ja
toimintakykyä on kansalaisissa paljon.
Se valvoo, täydentää, rakentaa yhdessä ja
tarvittaessa kritisoi julkista valtaa.
Se käyttää teknologiaa ketterästi hyväkseen.
18. Tutkijat kutsuvat tätä myös ”tekojen demokratiaksi.”
Palvelujen tuottaminen on jokaisen oikeus. (HS 24.2. 2012)
19. • Onko kirkossa käynnissä sama kehitys kuin muualla yhteiskunnassa?
• Tekevätkö seurakuntalaiset asioita, jotka ovat aiemmin kuuluneet viranhaltijoille?
20. • Kirkon edelläkävijyys työmuotojen luojana nyt?
• Miten seurakuntalaiset voisi ottaa mukaan
suunnittelemaan ja toteuttamaan kirkon
työmuotoja?
• Miten tässä voidaan hyödyntää teknologiaa?
