Día Mundial de la Usabilidad
Ciudad de México
5 de noviembre de 2016
Taller Pruebas de Usabilidad en Web
Víctor García
Organizado por UX Nights y UX México
Sede: EDINBA
Pervasive Information Architecture: Fundamentos para el diseño de experiencia...Víctor Manuel García Luna
World Information Architecture Day 2017
Puebla, México
Pervasive Information Architecture:
Fundamentos para el diseño de experiencias en entornos complejos
Víctor García
Día Mundial de la Usabilidad
Ciudad de México
5 de noviembre de 2016
Taller Pruebas de Usabilidad en Web
Víctor García
Organizado por UX Nights y UX México
Sede: EDINBA
Pervasive Information Architecture: Fundamentos para el diseño de experiencia...Víctor Manuel García Luna
World Information Architecture Day 2017
Puebla, México
Pervasive Information Architecture:
Fundamentos para el diseño de experiencias en entornos complejos
Víctor García
Are you Prepared for Voice Search- BrightonSEO September 2016- Purna VirjiPurna Virji
Voice Search adoption rates continue to soar...how does this impact advertisers? Purna Virji shares 5 actionable steps that SEO, SEA and SEM marketers can do right now to help adapt for voice. From Brighton SEO, September 2016
Torrey Podmajersky (Speaker) UX Writer, Google
Words can work as hard as any other part of the UX to drive engagement, conversion, and retention. The content can be as consistent as the navigational elements, and convey the brand as clearly as the color palette. But even though we know better, most UX teams leave the words until the end of the process, only writing them when lorem ipsum can’t take the designs any farther. In this talk, Torrey shares how the text can align with customer goals and business priorities from the beginning, meet quality goals, and make a measurable impact. You’ll see: - Where UX writing fits in (and how it’s different from) other kinds of content - A framework to align UX content voice to business principles - Methods for measuring the impact of content on customer and business goals
Presented by School of Visual Concepts
Presentation to Niagara Culinary Institute on October 31, 2013 that explores how Food Scientist can leverage technology, Social Media and Big Data to drive Food Innovation. This provides example and framework on how to develop new food products from Ideation to Launch.
The social media landscape is changing so fast that most marketers struggle to keep up. To make things easier, we've distilled the many conversations we've been having with clients in recent months into 10 key trends you need to understand in order to improve your social ROI. To read our extensive write-up to accompany these slides, please visit http://bit.ly/wasfs10
The social media landscape is changing so fast that most marketers struggle to keep up. To make things easier, we've distilled the many conversations we've been having with clients in recent months into 10 key trends you need to understand in order to improve your social ROI.
The transformation of work will accelerate faster in 10 years than ever before and content will be even more important. New technologies will simplify our working lives allowing us to be more creative, collaborative and productive. The next 10 years, the way we collaborate, share and create will be turned upside. This session will explore the business transformation that is entering office environments today and what it will be like to work in a future.
Charting the course for your marketing efforts in 2016?
One of the best strategies for mapping out your 2016 content marketing plan is to take a look back at what worked in 2015. Understanding the strategies, tactics, and tools that worked (and didn’t work) last year can help to fuel your strategy as you look ahead.
In addition to examining your own content performance, however, it’s also important to have a look at how your competitors and industry leaders performed. Which pieces of their content stood out? What content topics and types were widely shared? This kind of information is invaluable for understanding your audience and anticipating next year’s trends.
In this presentation, BuzzSumo's Steve Rayson examines some of the top performing B2B content of 2015.
Every B2B marketer knows the struggle is real. It’s not easy to create engaging content.
Engaging your audience isn’t about trying to shock them through gimmicks and off-brand quips. It’s about truly understanding who’s at the receiving end of your content: Real people. Unless you understand what keeps them up at night and what gets them excited, your content marketing simply won’t cut through the clutter and generate results.
Learn to separate the signals from the noise when it comes to search engine marketing in this exciting presentation on SEO basics, brought to you by Website Magazine!
Ben Corbally, Digital Marketing Trends 2017Hanna Mepstead
Ben Corbally talks all things digital. Focusing on specific channels and an extensive guide as to how you can make digital marketing impact your business.
JWT INSIDE Webinar: Recruitment and Retention Trends for 2015JWTINSIDE
Analyzing the workings of an organization within the context of understanding, living, and sharing the culture.
Get a head start on 2015 and find out how recruitment and retention trends will impact the job market for rest of the year. During the course of our presentation, we will discuss ideas to help you conceive congruent plans and make well-informed decisions in the spheres of brand and culture, with a focus on how to apply best practices to your recruitment and retention strategies. Join us to align your goals with global projections for 2015 and seize upcoming opportunities from an advantageous position.
How to make Paid Content Marketing your Mobile Acquisition MachineGessica Bicego
Blinkist is a content company and for the past two years, we have been focusing on how to produce content that will perform in our acquisition campaigns. Paid Content Distribution is not an easy channel, there are many variables to take in consideration: from the native advertising platforms and their inner workings (Outbrain, Taboola, RevContent) to landing page optimisation. Find out all about Blinkist’s journey through the world of paid content and how we managed to make this medium one of our biggest channels for mobile acquisition.
2019 AFITC Fantastic outcomes and how to measure them by Cheryl HammondCheryl M Hammond
Do your metrics track what matters most to your organization, or do they merely quantify your adherence to a process? Is that process a good proxy for real results? In your environment? How do you know? Discover where to look for elusive, real outcomes. Join Cheryl Hammond to learn how to study indicators for your important metrics so you can recognize them when you encounter them in the wild. Understand how to monitor the health and relevance of your outcomes, and commit to the constant care needed to keep them vibrant. You'll take back a renewed appreciation for the beauty of a wild, untamed outcome and how it can motivate and focus your teams.
Are you Prepared for Voice Search- BrightonSEO September 2016- Purna VirjiPurna Virji
Voice Search adoption rates continue to soar...how does this impact advertisers? Purna Virji shares 5 actionable steps that SEO, SEA and SEM marketers can do right now to help adapt for voice. From Brighton SEO, September 2016
Torrey Podmajersky (Speaker) UX Writer, Google
Words can work as hard as any other part of the UX to drive engagement, conversion, and retention. The content can be as consistent as the navigational elements, and convey the brand as clearly as the color palette. But even though we know better, most UX teams leave the words until the end of the process, only writing them when lorem ipsum can’t take the designs any farther. In this talk, Torrey shares how the text can align with customer goals and business priorities from the beginning, meet quality goals, and make a measurable impact. You’ll see: - Where UX writing fits in (and how it’s different from) other kinds of content - A framework to align UX content voice to business principles - Methods for measuring the impact of content on customer and business goals
Presented by School of Visual Concepts
Presentation to Niagara Culinary Institute on October 31, 2013 that explores how Food Scientist can leverage technology, Social Media and Big Data to drive Food Innovation. This provides example and framework on how to develop new food products from Ideation to Launch.
The social media landscape is changing so fast that most marketers struggle to keep up. To make things easier, we've distilled the many conversations we've been having with clients in recent months into 10 key trends you need to understand in order to improve your social ROI. To read our extensive write-up to accompany these slides, please visit http://bit.ly/wasfs10
The social media landscape is changing so fast that most marketers struggle to keep up. To make things easier, we've distilled the many conversations we've been having with clients in recent months into 10 key trends you need to understand in order to improve your social ROI.
The transformation of work will accelerate faster in 10 years than ever before and content will be even more important. New technologies will simplify our working lives allowing us to be more creative, collaborative and productive. The next 10 years, the way we collaborate, share and create will be turned upside. This session will explore the business transformation that is entering office environments today and what it will be like to work in a future.
Charting the course for your marketing efforts in 2016?
One of the best strategies for mapping out your 2016 content marketing plan is to take a look back at what worked in 2015. Understanding the strategies, tactics, and tools that worked (and didn’t work) last year can help to fuel your strategy as you look ahead.
In addition to examining your own content performance, however, it’s also important to have a look at how your competitors and industry leaders performed. Which pieces of their content stood out? What content topics and types were widely shared? This kind of information is invaluable for understanding your audience and anticipating next year’s trends.
In this presentation, BuzzSumo's Steve Rayson examines some of the top performing B2B content of 2015.
Every B2B marketer knows the struggle is real. It’s not easy to create engaging content.
Engaging your audience isn’t about trying to shock them through gimmicks and off-brand quips. It’s about truly understanding who’s at the receiving end of your content: Real people. Unless you understand what keeps them up at night and what gets them excited, your content marketing simply won’t cut through the clutter and generate results.
Learn to separate the signals from the noise when it comes to search engine marketing in this exciting presentation on SEO basics, brought to you by Website Magazine!
Ben Corbally, Digital Marketing Trends 2017Hanna Mepstead
Ben Corbally talks all things digital. Focusing on specific channels and an extensive guide as to how you can make digital marketing impact your business.
JWT INSIDE Webinar: Recruitment and Retention Trends for 2015JWTINSIDE
Analyzing the workings of an organization within the context of understanding, living, and sharing the culture.
Get a head start on 2015 and find out how recruitment and retention trends will impact the job market for rest of the year. During the course of our presentation, we will discuss ideas to help you conceive congruent plans and make well-informed decisions in the spheres of brand and culture, with a focus on how to apply best practices to your recruitment and retention strategies. Join us to align your goals with global projections for 2015 and seize upcoming opportunities from an advantageous position.
How to make Paid Content Marketing your Mobile Acquisition MachineGessica Bicego
Blinkist is a content company and for the past two years, we have been focusing on how to produce content that will perform in our acquisition campaigns. Paid Content Distribution is not an easy channel, there are many variables to take in consideration: from the native advertising platforms and their inner workings (Outbrain, Taboola, RevContent) to landing page optimisation. Find out all about Blinkist’s journey through the world of paid content and how we managed to make this medium one of our biggest channels for mobile acquisition.
2019 AFITC Fantastic outcomes and how to measure them by Cheryl HammondCheryl M Hammond
Do your metrics track what matters most to your organization, or do they merely quantify your adherence to a process? Is that process a good proxy for real results? In your environment? How do you know? Discover where to look for elusive, real outcomes. Join Cheryl Hammond to learn how to study indicators for your important metrics so you can recognize them when you encounter them in the wild. Understand how to monitor the health and relevance of your outcomes, and commit to the constant care needed to keep them vibrant. You'll take back a renewed appreciation for the beauty of a wild, untamed outcome and how it can motivate and focus your teams.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
'Collapsing Narratives: Exploring Non-Linearity' is a micro report from Rosie Wells.
Rosie Wells is an Arts & Cultural Strategist uniquely positioned at the intersection of grassroots and mainstream storytelling.
Their work is focused on developing meaningful and lasting connections that can drive social change.
Please download this presentation to enjoy the hyperlinks!
4. @bibinex - #IAS14 #UXwithoutUI
1. Findability through on-site search
2. Form validation and feedback
3. Email communication
4. Language consistency
5. Product communication
6. Product availability
7. Customer Relationship Management
8. Processes and operations
8. @bibinex - #IAS14 #UXwithoutUI
• Misspellings,
• Items not properly labeled.
• Site content that we called differently
• Articles that the competition sells
– I.E. Nike’s Hypervenom as a counterpart of
our Nitrocharge.
• Variations of sports names
– I.E. Tae kwon do vs Taekwondo
9. @bibinex - #IAS14 #UXwithoutUI
October November December January February
Sales trend from On-Site search
10. @bibinex - #IAS14 #UXwithoutUI
• What people were looking for, we didn’t have it. We
were lacking the season products because of a
business decision made a year before. Global
campaigns announcing different new collections
were triggering people to search for them locally.
Thus, reducing the sales generated by on site
search. Even though we did the best to make sure
people found what they were looking for, this was
a setback.
• As a counter action, we made available for sale on
the site what other channels had available in
storage to ensure the product assortment and
increased the article availability by 400.
34. @bibinex - #IAS14 #UXwithoutUI
• Processes and protocols
• Products and technologies
• Answered all doubts they had
35. @bibinex - #IAS14 #UXwithoutUI
• Sales by phone increased
• Customer satisfaction increased
• Executives had more information about
products’ technologies and dimensions to
give proper guidance.
38. @bibinex - #IAS14 #UXwithoutUI
Having documented processes for each use
case of returns, refunds for every payment
method, for non-available articles in the
warehouse and for financial conciliation,
allowed us to:
• Get refunds done in time
• Follow a proper procedure when returning an
item, so it’s not recorded as loss on the books
• Meet customers’ expectations
39. @bibinex - #IAS14 #UXwithoutUI
Our site was initially hit by fraudulent purchases:
people with stolen credit cards making purchases
and then the owners claiming the money back. We
neither had the product, nor the money. So we had to
set a security layer to avoid losing more money. This
impacted in 1/3 of our genuine sales being rejected
and customers being let down.
• Currently we’re on a second phase where those
sales are no longer being rejected and we’re not
losing sales due to fraudulent transactions.
40. @bibinex - #IAS14 #UXwithoutUI
• Having a variety in payment options was also key
to us. In Mexico, there are only 25M credit cards
and 100M population.
• Additionally, people who don’t buy online it’s
mostly because they don’t want to give out their
credit card information.
• In january we took down the credit card payment
completely and turns out People were very pleased
to be able to pay with cash as an alternative to
credit card. In fact, january was our highest sales
month which completely surprised us.