Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
UX & ROI: What to measure and what to expectcxpartners
Sharing experiences of UX in the world of eCommerce.
What metrics to look at, how much of an increase can you expect, real numbers, benchmarking, business case justification and much more.
Fidelity and the Art of Persuasion: How to Sell Your UX VisionJane Guthrie
So you have a killer idea and you are ready to sell through your UX vision. You’ve got various internal and external stakeholders that you need to get on board. They have varying levels of technical savvy and involvement. But in a world of cross-channel experiences with an ever-growing number of touchpoints, communicating a vision can be a challenge.
This deck covers the key ingredients you’ll need to sell a UX vision. I will examine ways to craft your UX deliverables so that they tell a story in a way that clearly communicates your vision. I will also discuss the importance of selling the vision to your internal team as well as your external audience. And finally, I will touch on how to adjust the fidelity of deliverables based on an audience’s needs and expectations in order to make sure that the presentation elevates the content of the work. And we’ll explore tools and techniques to make deliverables fun, engaging and memorable.
UX Enablement: Getting your team and your organization to practice user-cente...matthewjdoty
As a conscientious web professional, you KNOW that a user-centered approach is the best way to go, but you keep running into roadblocks. Whether it’s organizational resistance or a simple lack of knowing where to start, you, your team, and your organization need help.
Get Going with User Experience Enablement (UX-E)! UX-E is a flexible framework for providing UX-focused training, process improvement, and expert coaching. From practicing the basics of UX to having strategic conversations, UX-E is your soup-to-nuts solution for getting your team and your organization to practice user-centered design.
Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
UX & ROI: What to measure and what to expectcxpartners
Sharing experiences of UX in the world of eCommerce.
What metrics to look at, how much of an increase can you expect, real numbers, benchmarking, business case justification and much more.
Fidelity and the Art of Persuasion: How to Sell Your UX VisionJane Guthrie
So you have a killer idea and you are ready to sell through your UX vision. You’ve got various internal and external stakeholders that you need to get on board. They have varying levels of technical savvy and involvement. But in a world of cross-channel experiences with an ever-growing number of touchpoints, communicating a vision can be a challenge.
This deck covers the key ingredients you’ll need to sell a UX vision. I will examine ways to craft your UX deliverables so that they tell a story in a way that clearly communicates your vision. I will also discuss the importance of selling the vision to your internal team as well as your external audience. And finally, I will touch on how to adjust the fidelity of deliverables based on an audience’s needs and expectations in order to make sure that the presentation elevates the content of the work. And we’ll explore tools and techniques to make deliverables fun, engaging and memorable.
UX Enablement: Getting your team and your organization to practice user-cente...matthewjdoty
As a conscientious web professional, you KNOW that a user-centered approach is the best way to go, but you keep running into roadblocks. Whether it’s organizational resistance or a simple lack of knowing where to start, you, your team, and your organization need help.
Get Going with User Experience Enablement (UX-E)! UX-E is a flexible framework for providing UX-focused training, process improvement, and expert coaching. From practicing the basics of UX to having strategic conversations, UX-E is your soup-to-nuts solution for getting your team and your organization to practice user-centered design.
Med mere end 50 deltagere fra over 30 forskellige organisationer blev der på InfinITs arrangement Selling the UX den 26. september 2016 sat fokus på, hvordan man sætter UX på dagsordenen. Det store spørgsmål lød: Hvordan får vi produkt-owner, produktudvikler og resten af teamet til at se værdien af UX som en essentiel del af udviklingsfasen.
http://www.infinit.dk/dk/nyheder-og-reportager/5-gode-raad-saelge-ux-kompetencen.htm
Whiteboard Warrior @ the d.school 1/31/15Molly Wilson
Deck from "Notebook Neophyte to Whiteboard Warrior," the Stanford d.school pop-up class I teach with Kate Rutter. It's a 4-hour crash course in visual communication.
More about the class, plus a curated list of recommended readings, at http://whiteboardwarrior.org.
How can you show your clients the ROI of UX design? If user centered design is brought to bear against what the organization is trying to achieve, the implications to the experience can include: higher conversion and lead generation; higher customer engagement; more awareness and traffic; and higher satisfaction and retention, through better adoption and utilization; etc. This talk focuses on common misunderstandings or objections that clients typically have and how to overcome them. Part of the MITX User Experience Series: How to Show ROI of User Experience.
Scaling Scrum with UX in the EnterpriseCaleb Jenkins
Scrum is the most popular Agile framework in the world for effective team collaboration on complex projects. Scrum provides a small set of rules that create just enough structure for teams to be able to focus their innovation. Scrum is optimized for teams for teams of 5 to 9 people. Making Scrum work with larger teams or in large enterprise environments brings its own set of challenges. This talk presents 3 patterns used on enterprise teams to scale Scrum effectively with global teams.
This presentation was given at the 2014 Tulsa Tech Fest in Tulsa, OK - http://developingux.com/TulsaTech2014/
How to successfully care about user experience in scrum? What are the key benefits and problems of incorporating UX into agile methodologies? What role should the UX specialist play while being in a scrum team?
Attendees of the World Usability Day in Sopot (Poland) in 2013 already know that. Find out yourself!
Integrating UX Into Agile: How To Ensure Your Sprints Result In Usable SoftwareJon Innes
These are my slides from my talk at Agile2011 in Salt Lake City. I discuss the challenges of integrating Agile and UX best practices and talk about my UXI Matrix. The UXI Matrix is a modified product backlog format that can help teams visualize and track the UX impact of work done in Agile projects. Finally I illustrate with some examples how the UXI Matrix integrates with Story Mapping, Personas, and can even be used to help teams transitioning to Agile from traditional PRDs and MRDs.
SXSW2013: Get agile! Scrum insights for UX, design and developmentPieter Jongerius
Insights from our new Scrum manual, updated for SXSW Interactive. --
Applying Scrum changes the day-to-day reality of agencies dramatically. If done well, it improves output and profitability like crazy.
However, for agencies, Scrum dynamics are radically different from in-house design and development teams. Our leading Dutch design agency, Fabrique, has built up over 35,000 hours of Scrum experience since 2008, designing and developing interactive products such as websites and mobile apps for national and international customers.
In this presentation we share our best-kept secrets. This talk features tons of photos from our scrum rooms.
Coping with Complexity in Healthcare: Enabling Sense-Making Through Great UX ...Tim Merrill
Current trends have expanded the role that people play in monitoring, managing, and making decisions about their health. Whether people are selecting the right health insurance plan, evaluating treatment options, or trying to comprehend and gain actionable insight from complex medical tests or their own fitness data, they are often faced with complex and unfamiliar information and data. Failure to make sense of this information can lead to anxiety, poor decisions, and missed learning opportunities. User experience professionals have an important role to play in improving health care by facilitating comprehension, clarity and actionable insight. In this session we will discuss how to design experiences that support complex decisions and sense-making in the healthcare space. You’ll learn how different types of users approach diverse health information and offer you practical guidance on how to improve their experiences.
Med mere end 50 deltagere fra over 30 forskellige organisationer blev der på InfinITs arrangement Selling the UX den 26. september 2016 sat fokus på, hvordan man sætter UX på dagsordenen. Det store spørgsmål lød: Hvordan får vi produkt-owner, produktudvikler og resten af teamet til at se værdien af UX som en essentiel del af udviklingsfasen.
http://www.infinit.dk/dk/nyheder-og-reportager/5-gode-raad-saelge-ux-kompetencen.htm
Whiteboard Warrior @ the d.school 1/31/15Molly Wilson
Deck from "Notebook Neophyte to Whiteboard Warrior," the Stanford d.school pop-up class I teach with Kate Rutter. It's a 4-hour crash course in visual communication.
More about the class, plus a curated list of recommended readings, at http://whiteboardwarrior.org.
How can you show your clients the ROI of UX design? If user centered design is brought to bear against what the organization is trying to achieve, the implications to the experience can include: higher conversion and lead generation; higher customer engagement; more awareness and traffic; and higher satisfaction and retention, through better adoption and utilization; etc. This talk focuses on common misunderstandings or objections that clients typically have and how to overcome them. Part of the MITX User Experience Series: How to Show ROI of User Experience.
Scaling Scrum with UX in the EnterpriseCaleb Jenkins
Scrum is the most popular Agile framework in the world for effective team collaboration on complex projects. Scrum provides a small set of rules that create just enough structure for teams to be able to focus their innovation. Scrum is optimized for teams for teams of 5 to 9 people. Making Scrum work with larger teams or in large enterprise environments brings its own set of challenges. This talk presents 3 patterns used on enterprise teams to scale Scrum effectively with global teams.
This presentation was given at the 2014 Tulsa Tech Fest in Tulsa, OK - http://developingux.com/TulsaTech2014/
How to successfully care about user experience in scrum? What are the key benefits and problems of incorporating UX into agile methodologies? What role should the UX specialist play while being in a scrum team?
Attendees of the World Usability Day in Sopot (Poland) in 2013 already know that. Find out yourself!
Integrating UX Into Agile: How To Ensure Your Sprints Result In Usable SoftwareJon Innes
These are my slides from my talk at Agile2011 in Salt Lake City. I discuss the challenges of integrating Agile and UX best practices and talk about my UXI Matrix. The UXI Matrix is a modified product backlog format that can help teams visualize and track the UX impact of work done in Agile projects. Finally I illustrate with some examples how the UXI Matrix integrates with Story Mapping, Personas, and can even be used to help teams transitioning to Agile from traditional PRDs and MRDs.
SXSW2013: Get agile! Scrum insights for UX, design and developmentPieter Jongerius
Insights from our new Scrum manual, updated for SXSW Interactive. --
Applying Scrum changes the day-to-day reality of agencies dramatically. If done well, it improves output and profitability like crazy.
However, for agencies, Scrum dynamics are radically different from in-house design and development teams. Our leading Dutch design agency, Fabrique, has built up over 35,000 hours of Scrum experience since 2008, designing and developing interactive products such as websites and mobile apps for national and international customers.
In this presentation we share our best-kept secrets. This talk features tons of photos from our scrum rooms.
Coping with Complexity in Healthcare: Enabling Sense-Making Through Great UX ...Tim Merrill
Current trends have expanded the role that people play in monitoring, managing, and making decisions about their health. Whether people are selecting the right health insurance plan, evaluating treatment options, or trying to comprehend and gain actionable insight from complex medical tests or their own fitness data, they are often faced with complex and unfamiliar information and data. Failure to make sense of this information can lead to anxiety, poor decisions, and missed learning opportunities. User experience professionals have an important role to play in improving health care by facilitating comprehension, clarity and actionable insight. In this session we will discuss how to design experiences that support complex decisions and sense-making in the healthcare space. You’ll learn how different types of users approach diverse health information and offer you practical guidance on how to improve their experiences.