TaskUS is a US company that provides customer experience and artificial intelligence services using natural language processing. It has experienced strong revenue and profit growth in recent years. Some of its top clients include Uber, Tinder, and Wish. While the stock recently reached a high of $83.42 after its IPO, it is now trading at a discounted price of $38.59, representing a potential opportunity. Analysis from financial sources has maintained a buy rating on the stock.

1. US STOCK INVESTMENT
Name: Pulkit Aggarwal
Stock Name: TaskUS
A little about me: I am currently working as a Data Analyst at
Consultancy working on Sentiment Analysis for a US client. So I know a
little about this industry and I also found about this good US company
working on this same thing so I did some analysis on the same.

2. About Customer Experience
The pandemic disrupted consumer behavior and accelerated the number of digital
interactions with companies. As a result, brands have fewer in-person opportunities to
connect with shoppers which creates a more fragmented brand experience across the
customer journey. Remember, most shoppers don’t see the digital customer
experience as separate from the in-store experience.
Consider all the digital touchpoints consumers have online. They can research your
products and services, share their feelings, compare you to your competitors, or chat
with your employees. In other words, these digital customer experiences can create
lifelong customers, or fervent detractors.
To overcome these challenges and remain competitive, marketers must create an
exceptional digital customer experience.

3. About TaskUS: Customer Experience
MOAT : TaskUS has good clients and this in turn gives them access to good data. This data
helps them to develop industry leading ML models which are able to give them better NPS
(Sentiment) score for all the digital sales calls using Natural Language Processing. They can
use these models for other clients (even small companies) and provide good service to them.
Top Clients - Uber, Tinder, BetterDoctor, Balsam Brands, HotelTonight, Wish and Gusto

4. About TaskUS: AI Services
NLP helps to measure any digital call to classify whether it was a overall good (positive) call or bad (negative) call. Any
company gets only 2-3% actual reviews from customers which is very less. NLP allows to create similar reviews for 100%
calls. With more data, companies are able to understand customers better and increases sales.
NLP

5. Financials
Good Financials. Revenues are good. YOY growth good. Gross profits also increasing YOY.
Revenue increased 3 times in 3 years. Profit increased 2.5 times in 3 years
TaskUs has organically grown its revenue from $117 million to $478 million and EBITDA from $21
million to $107 million, representing 72% CAGR over 2017-20.
Tikr.com

6. Financials
TaskUS recently had an IPO. It reached a high of 83.42.
Currently it is trading at 38.59 (discount of 53% from its recent high) so good price point.
Tikr.com

7. Financials
Blackstone continues to be the single-
largest shareholder in TaskUs with
over 50% stake, currently worth $1.7
billion
Analysis on
IND Money
shows a Buy
rating
consistently
for last 3
months.