The document is a response letter from a company to a customer, Mrs. E. Jones, regarding a situation that occurred during her visit on September 25, 2009. The company apologizes for the trouble caused by staff and will take steps to address the issue by evaluating the problem further and dealing with the staff member involved, in order to prevent future occurrences and regain the customer's confidence.

1. Unit 3: Customer Service in Leisure and Tourism
Cadbury world
Linden road
Bourneville
Birmingham
b30 1JR
10 grilington place
Tirade
Moanmouthshire
27/09/09
Reference number: 04XB79E2
Dear Mrs E. Jones
Thank you Mrs Jones for your letter regarding the situation that occurred on the 25th September 2009, I
will most definitely take it into consideration and deal with it effectively. I apologise on behalf of the staff that
caused you trouble, I will definitely arise with a solution to resolve the issue.
I will keep in touch with you in the days to come as we will be aiming to regain your confidence in our
company by dealing with the staff and the factual information regarding the situation. We will evaluate this
problem further to prevent it from occurring again with another valued customer, for example in this case we
will deal with the staff member who had a very bad way of answering your question.