Unified Business Mailbox allows businesses to receive SMS, voicemails and recordings in one email inbox to improve collaboration. It simplifies user experience by distributing messages to groups or a central repository. Incoming SMS are automatically stored in salesforce under the relevant account, contact and case for audit purposes.

1. Unified Business Mailbox
Receive incoming SMS, voicemails and personal recordings in one
inbox – email.
Improve team collaboration and client responsiveness by picking
up other colleagues’ enquiries when they are unavailable, sick or
on annual leave.
Simplify the user experience and optimise investments in email
and collaboration tools.
Distribute incoming SMS to a group of users or a central
repository for audit purposes.
SMS interactions between users and clients automatically stored
in salesforce in the appropriate account and under the relevant
contact and case number.