SlideShare a Scribd company logo
1 of 12
Download to read offline
Understanding the 50 plus
             Customer

                                    Soumya R Nair
                               Lancaster MBA 2008-2009




PS: This is a brief version of the complete report/presentation. For
detailed report please contact soumi28@gmail.com
Why is 50 Plus Important?

                                              15% increase in 45 + from 2006-2016…
                                                    35000
                                                    30000
                                                    25000
                                                    20000
                                                                                            15-45
                                                    15000
                                                                                            45
                                                    10000                                   plus
Total net financial wealth of 50plus...             5000
                                                       0
                                                            2006 2011 2016 2021 2026 2031


                                                    National Statistics 2007C




           Source: ACRS ,SAGA, Abbey Savings 2007
Total value of overseas holiday for older people -> £14.9
                         billion




                       International Passenger Survey-2008
What more can we find out?

• Questions we are trying to answer
     •   How do they book their holidays
     •   Where do they look for information
     •   What do they listen to ?
     •   What do they watch ?
     •   What do they read ?
     •   What do they trust ?


• Answers lie in
  – Focus group study
  – Statistical evidence
Focus Group Study

From the discussions..
Statistical Evidence…
50 plus for holiday purpose can be grouped into 3 sub segments….
Affluent Boomers-Holiday Booking Pattern
Rocking Seniors




Holiday Characteristics
Comfortably Off




Media- Television and Radio preference quite similar to Affluent
                         Boomers...
How to reach them?
Key Influencers
                                Online Marketing
Moral of the Story...
• 50 plus is growing, very wealthy and they love
  holidays
• It is not one homogeneous segment, but consist
  of diverse sub segments with pockets of wealth
• We know what they watch, listen, read and trust,
  and some characteristics about their holidays
• To target them, we know their key influencers
• Certain things to keep in mind when targeting
  them
• HX can increase market share in this segment
  (currently c.a. xx%) by targeting them more
  effectively.

More Related Content

Similar to Understanding 50 Plus Summary

B5 'how to' social enterprise-bill sinclair_2011 ocasi ed
B5 'how to' social enterprise-bill sinclair_2011 ocasi edB5 'how to' social enterprise-bill sinclair_2011 ocasi ed
B5 'how to' social enterprise-bill sinclair_2011 ocasi edocasiconference
 
NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...
NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...
NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...Brad Terrell
 
05 andrew chan presentation
05 andrew chan presentation05 andrew chan presentation
05 andrew chan presentationMICECON
 
Personal statement
Personal statementPersonal statement
Personal statementrdelaguila
 
Bienwaves company world best plan
Bienwaves company world best planBienwaves company world best plan
Bienwaves company world best planGold Money
 
Lori Jacobwith Engage Your Board HFH March2011
Lori Jacobwith Engage Your Board HFH March2011Lori Jacobwith Engage Your Board HFH March2011
Lori Jacobwith Engage Your Board HFH March2011Ignited Fundraising
 
Business value of social media
Business value of social mediaBusiness value of social media
Business value of social mediaTim McLoughlin
 
Summary of Work 2009-2017 @ Shangri-la Hotels and Resorts
Summary of Work 2009-2017 @ Shangri-la Hotels and ResortsSummary of Work 2009-2017 @ Shangri-la Hotels and Resorts
Summary of Work 2009-2017 @ Shangri-la Hotels and ResortsPaul Samuel Roa
 
John Lewis Direct Marketing proposal
John Lewis Direct Marketing proposalJohn Lewis Direct Marketing proposal
John Lewis Direct Marketing proposalJuan Mejia
 
Building a 2012 Marketing Budget
Building a 2012 Marketing BudgetBuilding a 2012 Marketing Budget
Building a 2012 Marketing BudgetJamie Steven
 
Online Marketing and Metrics Presentation at UEIA, 2012
Online Marketing and Metrics Presentation at UEIA, 2012Online Marketing and Metrics Presentation at UEIA, 2012
Online Marketing and Metrics Presentation at UEIA, 2012Justo Hidalgo
 
Conversion Hotel 2018 Keynote: Lea Pica
Conversion Hotel 2018 Keynote: Lea PicaConversion Hotel 2018 Keynote: Lea Pica
Conversion Hotel 2018 Keynote: Lea PicaWebanalisten .nl
 
Ota winter 2015_regional_meetings
Ota winter 2015_regional_meetingsOta winter 2015_regional_meetings
Ota winter 2015_regional_meetingsJeremy Myers
 
The Power of Happiness
The Power of HappinessThe Power of Happiness
The Power of HappinessAndy Smith
 

Similar to Understanding 50 Plus Summary (20)

B5 'how to' social enterprise-bill sinclair_2011 ocasi ed
B5 'how to' social enterprise-bill sinclair_2011 ocasi edB5 'how to' social enterprise-bill sinclair_2011 ocasi ed
B5 'how to' social enterprise-bill sinclair_2011 ocasi ed
 
NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...
NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...
NCDM 2010 - Target Customers Effectively Through Advanced Analytics - Netezza...
 
05 andrew chan presentation
05 andrew chan presentation05 andrew chan presentation
05 andrew chan presentation
 
bs
bsbs
bs
 
Amway business plan
Amway business planAmway business plan
Amway business plan
 
Personal statement
Personal statementPersonal statement
Personal statement
 
PPMA Annual Seminar 2015 - View from the Top
PPMA Annual Seminar 2015 - View from the TopPPMA Annual Seminar 2015 - View from the Top
PPMA Annual Seminar 2015 - View from the Top
 
Ppma april 2015 barry quirk
Ppma april 2015   barry quirkPpma april 2015   barry quirk
Ppma april 2015 barry quirk
 
Bienwaves company world best plan
Bienwaves company world best planBienwaves company world best plan
Bienwaves company world best plan
 
Lori Jacobwith Engage Your Board HFH March2011
Lori Jacobwith Engage Your Board HFH March2011Lori Jacobwith Engage Your Board HFH March2011
Lori Jacobwith Engage Your Board HFH March2011
 
Business value of social media
Business value of social mediaBusiness value of social media
Business value of social media
 
Summary of Work 2009-2017 @ Shangri-la Hotels and Resorts
Summary of Work 2009-2017 @ Shangri-la Hotels and ResortsSummary of Work 2009-2017 @ Shangri-la Hotels and Resorts
Summary of Work 2009-2017 @ Shangri-la Hotels and Resorts
 
Bajaj
BajajBajaj
Bajaj
 
John Lewis Direct Marketing proposal
John Lewis Direct Marketing proposalJohn Lewis Direct Marketing proposal
John Lewis Direct Marketing proposal
 
Building a 2012 Marketing Budget
Building a 2012 Marketing BudgetBuilding a 2012 Marketing Budget
Building a 2012 Marketing Budget
 
Online Marketing and Metrics Presentation at UEIA, 2012
Online Marketing and Metrics Presentation at UEIA, 2012Online Marketing and Metrics Presentation at UEIA, 2012
Online Marketing and Metrics Presentation at UEIA, 2012
 
Seminar Saham
Seminar SahamSeminar Saham
Seminar Saham
 
Conversion Hotel 2018 Keynote: Lea Pica
Conversion Hotel 2018 Keynote: Lea PicaConversion Hotel 2018 Keynote: Lea Pica
Conversion Hotel 2018 Keynote: Lea Pica
 
Ota winter 2015_regional_meetings
Ota winter 2015_regional_meetingsOta winter 2015_regional_meetings
Ota winter 2015_regional_meetings
 
The Power of Happiness
The Power of HappinessThe Power of Happiness
The Power of Happiness
 

Understanding 50 Plus Summary

  • 1. Understanding the 50 plus Customer Soumya R Nair Lancaster MBA 2008-2009 PS: This is a brief version of the complete report/presentation. For detailed report please contact soumi28@gmail.com
  • 2. Why is 50 Plus Important? 15% increase in 45 + from 2006-2016… 35000 30000 25000 20000 15-45 15000 45 10000 plus Total net financial wealth of 50plus... 5000 0 2006 2011 2016 2021 2026 2031 National Statistics 2007C Source: ACRS ,SAGA, Abbey Savings 2007
  • 3. Total value of overseas holiday for older people -> £14.9 billion International Passenger Survey-2008
  • 4. What more can we find out? • Questions we are trying to answer • How do they book their holidays • Where do they look for information • What do they listen to ? • What do they watch ? • What do they read ? • What do they trust ? • Answers lie in – Focus group study – Statistical evidence
  • 5. Focus Group Study From the discussions..
  • 7. 50 plus for holiday purpose can be grouped into 3 sub segments….
  • 10. Comfortably Off Media- Television and Radio preference quite similar to Affluent Boomers...
  • 11. How to reach them? Key Influencers Online Marketing
  • 12. Moral of the Story... • 50 plus is growing, very wealthy and they love holidays • It is not one homogeneous segment, but consist of diverse sub segments with pockets of wealth • We know what they watch, listen, read and trust, and some characteristics about their holidays • To target them, we know their key influencers • Certain things to keep in mind when targeting them • HX can increase market share in this segment (currently c.a. xx%) by targeting them more effectively.