U Cash

2. About Ucash
UCash is a complete mobile financial service by United Commercial Bank
Limited (UCBL). UCBL received permission to operate and offer Mobile
Financial Services (MFS) from Bangladesh Bank. UCash is the brand name
of the mobile financial services offered by UCBL.
UCBL strongly believes in the idea of “financial inclusion” and that
banking facilities should be accessible to all.
UCash intends to familiarize banking facilities to those who previously
were not able to access banking services.

3. Small Business man
student
garments worker Rickshaw
puller
Restaurant
service
man
CNG Driver
Police Banker Entrepreneur pharmacy owner

4. Akteruzzaman
ID: 142-11-3827

5. 1.Do you have any UCash Mobile banking (MB) account at UCBL?
-: Yes [5 ] No [0]
2.How many times you do the transaction?
-: Daily [1 ] weekly [1 ] Monthly [1 ] occasionally [2 ]
Banker
yes no
daily
weekly
monthly
ocasionally
1 1 1
2

6. 3.Do you think it is useful/ helpful?
-: Yes [3 ] No [2 ]
4.Are you satisfied by using Ucash MB of UCBL?
:- Yes [ 4] No [ 1]
5.How satisfied are you by using Ucash / MB of
UCBL?
-: Extremely satisfied [2 ] satisfied [2 ]
dissatisfied [ 1]
yes
no
3
2
4
1

7. 6.Do you think it is secured?
:- Yes [ 3] No [2 ]
7.Do you think the process of doing transaction is
simple, prompt and effortless?
:- Yes [ 4] No [1 ]
8.What type of transactions you have conducted?
:- Money transfer [1 ] balance check [2 ]
Withdrawal [ 2] deposit [ ]
4
1

8. 9.Did you face any trouble while using Ucash MB?
:-Yes [3 ] No [2 ]
-3 people say they don’t face any problem and 2 say they face
sometimes networking problem.
10.The services provided in Ucash MB of UCBL for cash deposit,
withdrawals, transfer, monthly salary process and preparation of
statement of account are how much efficient and rapid?
:-Highly efficient [ 1] Efficient [ 2] Not efficient [2 ]
-as we measure it’s service quality almost good
11.How much time it take to process your cash deposit and
withdrawal with the Ucash m-banking services offered by the bank?
:-Less than half an hour [ 5] More than half an hour [ ]
More than one hour [ ]
-so we call it’s a speedy networking site.

9. 12.Do you think that Ucash m-banking is a reason for time saving?
:-Yes [4 ] No [1 ]
-As we measure it’s very time efficient.
13.Do you recommend adopting Ucash m-banking system and services, for
time savings?
:-Yes [4 ] No [1 ]
-so the survey report show we can recommended any person for using
it.
14.Why did you choose Ucash MB of UCBL?
:- Time saving [ 1] easy going [ ] less trouble [ ] no need to
open bank account [ ] no need to visit bank [ ] Can do transaction
from anywhere and anytime [4 ]
-Any where any time withdraw/send money is the main objective of it.

10. Sakib Zaman Khan
ID: 142-11-3826

11. 1.Do you have any Ukash Mobile banking (MB) account at UCBL?
-: Yes [5 ] No [0]
2.How many times you do the transaction?
-: Daily [ ] weekly [ 1] Monthly [4 ] occasionally []

12. 3.Do you think it is useful/ helpful?
-: Yes [4 ] No [1 ]
4.Are you satisfied by using Ucash MB of UCBL?
:- Yes [ 2] No [ 3]
5.How satisfied are you by using Ucash / MB of UCBL?
-: Extremely satisfied [2 ] satisfied [2 ] dissatisfied 1]

13. 6.Do you think it is secured?
:- Yes [ 3] No [2 ]
-3 people call it secured 2 people call it’s not secured, they say if
Bangladesh bank system can be hacked why not it is?
7.Do you think the process of doing transaction is simple, prompt and
effortless?
:- Yes [ 4] No [1 ]
-as we measure that it’s almost simple process.
8.What type of transactions you have conducted?
:- Money transfer [2 ] balance check [1] Withdrawal [ 2] deposit [ ]
-so we can say most them people are conducted by transfer
&withdrawal.

14. 9.Did you face any trouble while using Ucash MB?
:-Yes [3 ] No [2 ]
-so as we measure it’s some problem for using it
10.The services provided in Ucash MB of UCBL for cash deposit, withdrawals,
transfer, monthly salary process and preparation of statement of account are how
much efficient and rapid?
:-Highly efficient [ 1] Efficient [ 2] Not efficient [2 ]
-the service quality it all most good
11.How much time it take to process your cash deposit and withdrawal with the
Ucash m-banking services offered by the bank?
:-Less than half an hour [ 5] More than half an hour [ ] More than one hour [ ]
-so we can say it it’s a speedy money transfer system.

15. 12.Do you think that Ucash m-banking is a reason for time saving?
:-Yes [4 ] No [1 ]
-so we can say it’s it very time saving system.
13.Do you recommend adopting Ucash m-banking system and services,
for time savings?
:-Yes [4 ] No [1 ]
-as we measure we can adopting.
14.Why did you choose Ucash MB of UCBL?
:- Time saving [ 1] easy going [ ] less trouble [ ] no need to open
bank account [ ] no need to visit bank [ ] Can do
transaction from anywhere and anytime [4 ]
-we measure after survey people choose it because of transaction
money from any where any time.