Presentation made on November 27th 2019 at TRUSTECH by Sirpa Nordlund - SVP, Customer Team Head, Country Director Finland at NETS.EU Contents: The payments sector continues to evolve focusing on ease, speed and security, with operations becoming more and more intertwined around digital identification. Non-cash payments are considerably growing around the world: in Europe and the US contactless card payments are increasing and in Asia, mobile wallets are strongly taking the lead for cashless transactions. Payments may also be changing rapidly with global players announcing combining crypto-techniques, communications tools and regulatory back-up in 2020 worldwide.

1. 1
Challenges ahead
in Fast changing payments

2. Nets, SVP, Country Director 2017-
Mobey Forum, CEO, 2010-2016
Giesecke & Devrient, European Sales Director 2007-2009
Nokia, Head of Business Development 1997-2006
@senordlund
Sirpa Nordlund
Head of Industry Engagement, Ms.S in Economics

3. 09/07/2020
Please – not another disruption story…..

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5. Apple Pay Accounts for 1 in 2 OEM Pay Users Globally,
Reaching 200 Million in 2020

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7. 09/07/2020

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75 percent of tech-savvy customers are currently using at
least one financial product provided by a technology giant.

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10. The good old 4-party model…..
Consumer
Merchant
Acquirer
Issuer

11. ….the good old 4-party model
is now more like a street party
Consumer
Merchant
Acquirer
Issuer

12. 12
Source:
A.T. Kearney
Banking and
Payments Study
2017

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14. “What brings customers together sets them apart”3 2019
TRUST: Consumers’ trust in financial institutions is high and increasing
CHANNELS: Better integration across physical and digital channels
SHARE: Willing to share data for advice and more attractive deals.
PERSONALIZED offering from their financial providers.
Source: Accenture. n=47000

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18. 18
Accenture
FS Study 2019

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22. 22
Questions

23. Thanks for listening!
@senordlund
Sirpa Nordlund
Sirpa.Nordlund@nets.eu Twitter: @senordlund LinkedIn: in/sirpanordlund