Transformation customer-experience-and-commerce
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The document discusses the differences in stock performance over 5 years between customer experience leaders and laggards. It mentions concepts like transformation, commerce, traffic, conversion, average order value, operating costs, loyalty, and expectations. The document provides a website and contact information for more information on ecommerce and B2B topics.
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Transformation customer-experience-and-commerce
- 2. what if you can’t -46% +22.5% CX leaders CX laggards Customer Experience Laggards vs Leaders: 5-year stock performance
- 4. aggressive
- 5. search 1 2action 3 4account mobile CONTENT
- 11. (traffic x conversion x AOV)
- 12. (traffic x conversion x AOV)loyalty - (operating cost)