The document compares transactional and interactional language as used in business and friendly letters. Transactional language focuses on conveying clear messages with specific objectives, such as requests or complaints, while interactional language aims to build social relationships through informal communication. It further explains the characteristics and purposes of business letters versus friendly letters.

1. Transactional and
Interactional Language
Business Letter and Friendly Letter

2. Let’s Compare!
•Talking to a friend
•Talking to a family member
•Talking to a barangay official

3. Transactional vs. Interactional

4. Transactional Language
•used to send messages with content. It has
a clear objective when asking for
information, for a refund, or making a
complaint.

5. Interactional Language
•used to establish and maintain various sorts
of social relationship. It involves shorter
turns, simpler and more predictable
language; it can have a measurable result.

6. Picto-nalysis

7. Which of the following uses transactional
language? interactional language?
•Business Letter
•Friendly Letter

8. Business Letter
• usually a letter from one company to another, or between such
organizations and their customers, clients and other external
parties. The overall style of letter depends on the relationship
between the parties concerned. Business letters can have many
types of contents, for example to request direct information or
action from another party, to order supplies from a supplier, to
point out a mistake by the letter's recipient, to reply directly to a
request, to apologize for a wrong, or to convey goodwill.

9. Friendly Letter
• used to communicate with someone in a similar manner to having
a conversation. The topics typically include telling the reader
what is happening in the writer's life. Sometimes, the writer uses a
friendly letter to thank the recipient for something along with
other personal information. Often the writer asks questions of the
reader as well.