TR Garland - Internationally Recognized Referral & Relationship Marketing Speaker, Author, & Coach

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This section focuses on serving small business owners, entrepreneurs, and sales professionals. The experience outlined in this section is aimed at helping those groups navigate challenges and opportunities. Relevant expertise is provided to support small businesses and entrepreneurs.

Presentations & Public Speaking

SECTION 2:
Serving Small Business
Owners, Entrepreneurs,
& Sales Professionals.

This is a workshop about communication and collaboration. We will experience how we can analyze the reasons for resistance to change (exercise 1) and practice how to improve our conversation style and be more in control and effective in the way we communicate (exercise 2). This session will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick). Abstract: Let’s talk about powerful conversations! We all know how to lead a constructive conversation, right? Then why is it so difficult to have those conversations with people at work, especially those in powerful positions that show resistance to change? Learning to control and direct conversations takes understanding and practice. We can combine our innate empathy with our analytical skills to gain a deeper understanding of complex situations at work. Join this session to learn how to prepare for difficult conversations and how to improve our agile conversations in order to be more influential without power. We will use Dave Gray’s Empathy Mapping, Argyris’ Ladder of Inference and The Four Rs from Agile Conversations (Squirrel and Fredrick). In the session you will experience how preparing and reflecting on your conversation can help you be more influential at work. You will learn how to communicate more effectively with the people needed to achieve positive change. You will leave with a self-revised version of a difficult conversation and a practical model to use when you get back to work. Come learn more on how to become a real influencer!

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