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TQM UNIT 4
TQM TECHNIQUES
Relationship
between technical
description
Technical description
Relationship between
customer requirement and
technical description
prioritized technical
description
Prioritized
customer
requirement
Customer
requirement
• I Customer requirement- exterior wall right side
• II Prioritized customer requirement – exterior wall left side
• III Second floor – technical description
• IV Interior wall – relationship between customer requirement and
technical description.
• V Roof – relationship between technical description
• VI Foundation – prioritized technical description
• Customer competitive assessment Our product, A’s and B’s product (
1-5 )worst to best.
• Importance to customer (1-10) – low to high
• Target value (0-5) low to high
• Scale up factor – ratio # target value and our product rating ( tv/our
product)
• Sales point 1 & 2
• Absolute weight = Importance to customer x Scale up factor x Sales
point
• Technical competitive assessment (0-5) worst to best
• Degree of technical difficulty (1-10) low to high
• Target value (0-5) low to high
• Absolute weight and percent = weight assigned in matrix x customer
requirement (important to customer)
• Relative weight and percent = weight assigned in matrix x Absolute
weight and percent`
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf
TQM UNIT IV.pdf

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TQM UNIT IV.pdf

  • 1. TQM UNIT 4 TQM TECHNIQUES
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  • 76. Relationship between technical description Technical description Relationship between customer requirement and technical description prioritized technical description Prioritized customer requirement Customer requirement
  • 77. • I Customer requirement- exterior wall right side • II Prioritized customer requirement – exterior wall left side • III Second floor – technical description • IV Interior wall – relationship between customer requirement and technical description. • V Roof – relationship between technical description • VI Foundation – prioritized technical description
  • 78.
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  • 80. • Customer competitive assessment Our product, A’s and B’s product ( 1-5 )worst to best. • Importance to customer (1-10) – low to high • Target value (0-5) low to high • Scale up factor – ratio # target value and our product rating ( tv/our product) • Sales point 1 & 2 • Absolute weight = Importance to customer x Scale up factor x Sales point
  • 81. • Technical competitive assessment (0-5) worst to best • Degree of technical difficulty (1-10) low to high • Target value (0-5) low to high • Absolute weight and percent = weight assigned in matrix x customer requirement (important to customer) • Relative weight and percent = weight assigned in matrix x Absolute weight and percent`