Towards Mindful Service Design
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Andy Polaine discusses the need for more mindful and long-term thinking in service design. He argues that designers should consider the full context of the ecosystem, balance ego with humility, and go slow to go fast later. Polaine also presents a model of the four seasons of design - spring (concepting), summer (launch), autumn (reevaluate), and winter (recover) - to emphasize cyclical and mindful approaches rather than constant sprints. The goal is for service designers to think beyond individual projects or sprints and consider the long-term impacts and evolutions of the services they help create.
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Towards Mindful Service Design
- 1. Towards mindful service design Design and Innovation from Accenture Interactive Andy Polaine Group Design Director – Fjord Client Evolution @apolaine @fjord Service Design Days | Barcelona 2018
- 2. 2 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Progress 30 years remaining
- 3. 3 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Progress?
- 4. The speed cycle 4 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 (This is how it can feel to clients)
- 5. Mindfulness & Long-Term Thinking 5 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image source: Adrian on Unsplash
- 6. “We shape our tools and thereafter they shape us.” Marshall McLuhan/J.M.Caulkin 6 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image © Karsh Estate
- 7. Andy Polaine – Fjord – Designing for the long-term – Web Directions 2018 Design outside the lines As the discipline of design broadens its horizons, new challenges are arising. To continue making an impact, designers need to evolve how they work, learn, and differentiate themselves. Andy Polaine – Fjord – Designing for the long-term – Web Directions 2018
- 8. 8 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Perhaps none of it matters. Until it does. Image source: https://9to5mac.com/2018/04/11/zuckerberg-testimony-reaction/
- 9. 9 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 First World Problems are actual problems. And Kendall Jenner can’t help us. Image source: Georges Biard - Wikimedia Andy Polaine – Fjord – Designing for the long-term – Web Directions 2018
- 10. The capability of technology is always overestimated. The difficulty of great design is always underestimated. 10 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018
- 11. Andy Polaine – Fjord – Designing for the long-term – Web Directions 2018 11 Elegant simplicity in exponentially complex ecosystems is hard. Political, economic, social, technological ecosystem Business ecosystem Multi-channel service Single touchpoint
- 12. 12 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 The long-term thinking of landscape architecture Image: Durkc - Wikimedia
- 13. 13 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Designing to think in architecture Image source: State Archives and Records of NSW
- 14. 14 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 A deadly lack of long-term thinking Image: Durkc - @Natalie_Oxford
- 15. 15 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Voyager 37 years on Image: NASA/JPL-Caltech
- 16. 16 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 An approach to mindful service design Image: Andy Polaine
- 17. 17 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image: NASA/JPL-Caltech 01. Design for the future you
- 18. 18 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image: Tim Ross - Wikimedia 02. Consider the full context of the ecosystem
- 19. 19 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image: Wikimedia 03. Use both ego and humility in balance
- 20. 20 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image: Fernando Frazão/Agência Brasil 04. Go slow to go fast later
- 21. “Sleep is extremely important to me – I need to rest and recover in order for the training I do to be absorbed by my body.” Usain Bolt 21 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Image: Fernando Frazão/Agência Brasil
- 22. 22 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 The four seasons of design Image: John Seymour - The Complete Book of Self-Sufficiency
- 23. 23 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 The four seasons of design Image: John Seymour - The Complete Book of Self-Sufficiency
- 24. 24 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 The four seasons of design Image: John Seymour - The Complete Book of Self-Sufficiency
- 25. 25 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 SpringSynthesis Concepting Alpha Beta Pilots Image: Wilfried Santer - Unsplash
- 26. 26 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 SummerLaunch Scale Maintain Observe Enjoy Image: Kekai Ahsam - Unsplash
- 27. 27 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 AutumnHarvest Reevaluate Prune back Repair Stock up for winter Image: Aaron Burden - Unsplash
- 28. 28 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 WinterStop Recover Take stock Research Dream Get ready for Spring Image: Andy Polaine
- 29. Thecycleneverends 29 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Winter Autumn Summer Spring
- 30. Chooseyourcadence. Anditisachoice. 30 Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018 Month Sprint Week Day Project
- 31. “Don’t just do something. Stand there!” Martin Gabel 31Image: Fernando Frazão/Agência Brasil Andy Polaine – Fjord – Towards a mindful service design – Service Design Days 2018
- 32. Thank you. Andy Polaine @apolaine @fjord Service Design Days | Barcelona 2018