SlideShare a Scribd company logo
SET K
MKTG 1102
Anne Marie
Webb-Hughes
[TOURISM HARRISON]
Simon Jagla, Jespeter Liao, Molly Liu, Mandeep Sandhu, Marvin Wong
Table of Contents
Synopsis......................................................................................................................................1
Key Findings..................................................................................................................................................................1
Key Assumptions...........................................................................................................................................................1
Problem......................................................................................................................................2
Target Market.............................................................................................................................2
Geographic Segmentation ............................................................................................................................................2
Demographic Segmentation .........................................................................................................................................2
Psychological Segmentation .........................................................................................................................................2
Behavioral Segmentation..............................................................................................................................................2
SWOT..........................................................................................................................................3
Strengths.......................................................................................................................................................................3
Weaknesses ..................................................................................................................................................................3
Opportunities................................................................................................................................................................3
Threats..........................................................................................................................................................................3
Competitive Analysis..................................................................................................................4
Whistler ........................................................................................................................................................................4
Strengths ..................................................................................................................................................................4
Weaknesses..............................................................................................................................................................4
Opportunities ...........................................................................................................................................................4
Threats......................................................................................................................................................................4
Leavenworth.................................................................................................................................................................4
Strengths ..................................................................................................................................................................4
Weaknesses..............................................................................................................................................................4
Opportunities ...........................................................................................................................................................5
Threats......................................................................................................................................................................5
Alternatives................................................................................................................................5
Alternative 1: Fun with Friends or Family.....................................................................................................................5
Alternative 2: Outdoor Watersports.............................................................................................................................5
Alternative 3: Shared Experiences- Business Associations and School Institutions.....................................................6
Solution- The IMC Program........................................................................................................6
Target Audience............................................................................................................................................................7
Promotion Objectives...................................................................................................................................................7
Budget...........................................................................................................................................................................7
The Message.................................................................................................................................................................7
Media- Plan & Schedule................................................................................................................................................8
Implementation............................................................................................................................................................8
Product.....................................................................................................................................................................8
Price..........................................................................................................................................................................9
Place .........................................................................................................................................................................9
Promotion.................................................................................................................................................................9
Evaluation .....................................................................................................................................................................9
Appendix ..................................................................................................................................10
Appendix A..................................................................................................................................................................10
Alternative 1: Fun with Friends or Family ..............................................................................................................10
Alternative 2: Outdoor Watersports.......................................................................................................................10
Alternative 3: Shared Experiences- Business Associations and School Institutions...............................................10
Appendix B..................................................................................................................................................................11
Appendix C..................................................................................................................................................................12
Appendix D .................................................................................................................................................................14
Stations...................................................................................................................................................................14
Credit......................................................................................................................................................................14
Debit.......................................................................................................................................................................15
Appendix E..................................................................................................................................................................16
Appendix F..................................................................................................................................................................18
References................................................................................................................................19
1
Synopsis
Harrison Hot Springs is a small community located 2 hours from the Fraser Valley. The hot springs were first
discovered by the Native Indians who used the hot springs to relieve sickness. In the earlier days, it was a big
tourist destination because of the “healing power of the hot spring, the beauty of the area and the fishing.”
In the 30’s, Harrison was said to be as busy as whistler was in the 90’s. The main draw for visitors is the
health and wellness aspect that the natural mineral hot springs provide. Lately, the tourism has slowed down
a lot during the summer even though they offer many water and land activities.
In the early days, people came for romantic getaways, dance, spas, and to enjoy the surroundings. They have
four main priories: protecting the environment, ensuring economic viability, enriching community life, and
enhancing the visitor experience.1
Key Findings
 No record for maximum capacity for lodging- no public record of hotel capacities, etc.
 Previous visitors have been individually commuting to Harrison (families and water sport enthusiasts)
 Lower foot-traffic during winter- no winter promotions are done
 Design of the IMC program must also be considerate to local suburbs and living communities that
would prefer to maintain their current state of living (no loud music, parties until early mornings, raves,
etc.)
Key Assumptions
All of the points below must be addressed before the IMC Program starts:
1. An updated sponsorship package will be offered to prospective consumers following the guideline
given in the solution
2. Local business have signed with Tourism Harrison in partnership to help with general promotion to
improve everyone’s wellness
3. Access to a local graphic designer for any long-term social media projects for Tourism Harrison
4. Generation-Y and Tweens are one of the key decision-makers in the family: their passive-aggressive
behavior when dissatisfied are generally one of the biggest swaying factor to any parent’s decision2
5. There will be a continued IMC Program focused for fall-winter or winter-spring with one objective
focused on Health- the Wellness Spa Promotion
1
(Village of Harrison Hot Springs, 2010)
2
(Fletcher, 2003)
2
Problem
What IMC program can increase brand awareness by 500% by the end of the 2013 peak season with the
current budget of $100,000?
Target Market
Geographic Segmentation
We would focus on our urban, local region which is Greater Vancouver. The population of Greater Vancouver
is around 2,000,000. There are usually dry summers from July-August and rain throughout October and
March. During rain seasons tourism tends to fall drastically, so we need to focus on these rainy seasons.3
Demographic Segmentation
We would target families ranging from any age with a family size that is 1-2+ people. There are currently
970,585 married couples in Greater Vancouver and 586,885 are single. Married couples make up 63% of
people in Greater Vancouver. The focus of families is to attract families into Harrison with activities and
events that will work for any ages.4
Psychological Segmentation
We would like to target families who are social, adventurous, and curious about new things. Target families
should contain one or more of these characteristics:
 The Avid Adventurer- A person who seeks out less traveled roads, enjoys eating strange foods and
traveling at full capacity.
 The Travel Snobs- A person who enjoys historic sites, museums and "must see" places.
 The Typical Tourist- A person who enjoys great value for their vacation money. They will like exciting
memories and are the easy-going. They love to buy anything of interest!
 The Repeaters- A person who enjoys visiting the same place year after year. They prefer places that are
not too far from home and they love traveling in groups.5
Behavioral Segmentation
We would target families who have never came to Harrison before or families who are coming back and are
looking for something new when they come back. We will focus on people who are looking for a low-cost
vacation that is close by home and offers lots of activities and attractions. Families with relatives from other
countries coming to Canada for a visit would also be a choice of focus.
3
(Greater Vancouver)
4
(Statistics Canada, 2012)
5
(Black, 2011)
3
SWOT678
Strengths
 Noteworthy tourism- rich history, natural resources, festivals and events, outdoor activities
 Accessibility by car, plane, and boat - 90 minute drive from Vancouver, has a float plane dock
facility, and accessible by boat from Vancouver via the Fraser and Harrison Rivers
 Designated resort municipality by the provincial government - 2% Additional Hotel Room Tax
was implemented, so to be included to the provincial program for resort communities.
 Key investments in improving municipal infrastructure and services
 Recognizable sustainability initiatives – ICSP, Carbon Neutral, and Blue Flag program
 Major business from local BC tourists – less affected by global recessions
 Mild year-round climate
 Number of annual events: Harrison Festival of the Arts, Sand Sculpture Competition, etc.
Weaknesses
 Seasonal destination with visitation heavily concentrated in the summer months
 The hot spring experience is a little disappointing- not able to attract longer vacations
 Increasing land and real estate costs
 Aging population– lack of employment opportunities due to seasonal tourism business
 Lack of focus in promotion plan
Opportunities
 Harrison is becoming more suburban- newer developments are owned as second properties by
city folk and pre-retirees
 Emerging trends in Asian travelers – Indians and Chinese with higher disposable incomes
 Focus on Aboriginal tourism and eco tourism
 Attention and funding from the BC government: funds can be used for buildings and amenities
 Agricultural tourism and local food movement – higher community involvement
Threats
 Lack of tourism diversified products
 Slow recovery of economy (particularly US)
 Increasing HST and additional AHRT may increase room rental rates
 Weak political climate may hinder pace of implementation of infrastructure projects
6
(Village of Harrison Hot Springs, 2005)
7
(Harrison Agassiz Chamber of Commerce, 2008)
8
(Province of British Columbia)
4
Competitive Analysis
Whistler
Strengths
Whistler has a well-developed image as a winter resort amongst locals of BC. With both winter and summer
activities, they have loyal clientele of enthusiasts all season long. This encouraged 7,000 members,
commercial tenants, and affiliates who own, manage or conduct business on Whistler. 9
Weaknesses
Generating more revenue during the winter season, Whistler has developed an inability to keep tourist flow
after the 2010 Olympics; vacation hotel rentals dropped over 10% during the entire next year of 2011 (room
bookings in Whistler Village dropped 2% in 2010)8
Opportunities
Whistler has a steadily growing population (9,094 in 2000 to 10,531 in 2010) where local population (over
10,000) supports both winter and summer sports and activities. There are large amounts of unused park and
wilderness space able to be converted into residential areas or public parks. 10
Threats
Tourists are attracted to more desirable summer getaways. There are many other summer resorts in and
Nearby British Columbia, such as Osoyoos and Cults Lake. Other choices of popular beach-type get-away
vacations such as Hawaii pose as a considerable competition (around 677,000 international tourists in June
2012).11
Leavenworth
Strengths
Leavenworth effectively embraces the cultural aspects of German Bavarians.12
Breathtaking mountainous
landscape open to tourists all year round holds the backdrop of German festivals, theater, spas, museums
and breweries, focused at over 47 Tourism locations including lodging, restaurants/bars and wineries.13
Weaknesses
In 2010, there was a decline in local population of only 1965, 5.3% lower than in the year 2000. Tourists
generally find the town ‘inauthentic’ and many would rather not pay a second visit.14
9
(Tourism Whistler, 2011)
10
(Whistler2020 Team, 2011) (Resort Municipality of Whistler, 2011)
11
(State of Hawaii, 2012)
12
(Leavenworth, 2012)
13
Invalid source specified.
14
(Leavenworth)
5
Opportunities
Leavenworth’s location in Washington provides more potential tourists than if it was in BC (4.4 million in
British Columbia compared to 6.8 million in Washington) since many adventurous Americans are willing to
visit and enjoy the different culture and foods provided in Leavenworth.13,15
With its large, mountainous
landscape, there are opportunities to expand further into hiking, rock climbing, and other mountain related
summer sports.16
Threats
It has received many negative tourist reviews in reference to local services and cultural behavior.13
There are
more enjoyable places to travel such as hot locations during the summer; Leavenworth’s only peak season is
during the Oktoberfest.15
Alternatives
Alternative 1: Fun with Friends or Family
Our first alternative is a push strategy where consumers are initially drawn in by public relations efforts and
sales promotions of the integrated experience. The problem, we have discussed, is that tourists do not know
what to do at Harrison. We will be focusing on promoting the whole community, to maximize on the
children-friendly location. The post-Harrison experience will be later validated by local advertising and social
media. (See Appendix A)
Advantages Disadvantages
 Low budget to maintain pulse schedule for
after-IMC advertisement
 Big impact on potential long-term customers
 Create an interconnected community of
businesses through an integrated experience
for a more collaborative effort for the next
IMC program
 Discourage romantic couples and individuals
travelling alone that are looking for getaways
 Continuously redesigning activities to keep
current customers interested
 A large number of employees required to
maintain Harrison at optimum state
Alternative 2: Outdoor Watersports
Our second alternative is another push strategy where customers are drawn in by local public relations effort
(through sponsorship or partnership) of large sport-enthusiast companies and opening the Harrison’s Lake
location to sports competitions. Public image will be altered respectively to this change in interest. The
sudden rise in visitor’s demographic may attract the wrong types of businesses (nightclubs, etc).
15
(Leavenworth Chamber of Commerce, 2012)
16
(Leavenworth, 2012)
6
Advantages Disadvantages
 Youthful hype created at Harrison every year-
a more contemporary public image
 More moderate sales and visitors coming into
Harrison both during summer and winter
 Lower budget required to create ambitious
events and utilize sponsored equipment
 Sports rentals and equipment are idolized
while local art have discouraging sales
 Dependence towards the sponsors; may start
taking over Harrison with own agenda
 Too similar to Whistler Blackcomb’s
promotional strategy- just reversed
Alternative 3: Shared Experiences- Business Associations and School
Institutions
Our third alternative is a pull strategy focused at B2B customers to allow a continuous and steady flow of
visitors. We will focus on using what nature has to offer. The interests of neighboring communities will still be
respected and the pristine state of Harrison will not be overrun by sudden crowds of people. Sample
packages of locations and price will be offered together.
Advantages Disadvantages
 Supply when needed- little change within
Harrison will be required
 Very low budget to establish
 Regular clients ask for service recall if done
correctly the first time
 Little to no local businesses would flourish
 Little control on advertisement- strongly
dependant on word-of-mouth
 Strictly B2B customers- little to no demand
from consumers
Solution- The IMC Program
To maximize on Harrison’s business and capacity potential, we have decided to use the first alternative.
Since Harrison has a large domestic market (56%) from the Greater Vancouver, we will utilize on returning or
new visitors to spread word-of-mouth advertising. We will use our new public relation strategy through
online social media. Results are very promising in terms of bringing awareness to attain maximum
exposure.1718
(See Appendix B)
Here is the general equation extrapolated from our research: BA= Brand Awareness; R= Recent Visitors; i=
interactions exposed; 7 types of interactions available; w= weeks after update
𝐵𝐴 = 𝑅 +
𝑖
7
∗ 𝑤3
17
(Marketing Made Simple)
18
(Curtis & McCarthy, 2012)
7
Assuming recent visitors residing in BC (estimated at: 𝑅 = 150,000 ∗ 56% = 84,000) will connect with the
social media established in this IMC program (Recent Visitors), we can maximize interactions exposed by
event updates online, with the assumption that excited potential visitors are spreading the word at the rate
of 3 new potential visitors per week. (See Appendix C)
If IMC Program is implemented before general clientele has decided their activity for summer vacation
(around April/May), general awareness of Harrison will at least reach 200,000 people in 100 weeks.
Target Audience
As Harrison will be focused on families and safe fun, our target audience will be as follows:19
Audience Medium (ranking from most likely seen to least likely)
Children viral marketing, social media, outdoor/transit, internet, user-generated content
Parents outdoor/transit, internet, newspaper, social media, direct mail
Grandparents direct mail, television, newspaper, magazine, outdoor/transit
Promotion Objectives
 Improve Harrison’s public image
 Utilize Partnerships with local companies and associations
 Create a schedule for pulse advertising
Budget
Currently, all Tourism Harrison can afford is $100,000 in promotional efforts. We will strongly recommend
having at least one graphics designer to work with at least one local aboriginal artist for all promotional
designs (will be later referred as Team Harry). Local indigenous artwork is a cultural feature that has not been
locally utilized to its full potential.
The majority of the budget will be used on pulse advertisement during the peak season (June-August). Later
in the year, it will enforce during the winter seasons with corresponding holiday posters.
Sponsorship of events and activities can be provided, as long as Tourism Harrison meets the companies’
requirements and criteria. For a company like TELUS, they are more than willing to provide $20,000 if you
meet their needs.20
(See Appendix D)
The Message
With a more child-friendly mascot, kids and tourists will find Harry memorable, reflecting true to Harrison’s
laid-back and friendly atmosphere. Different family-friendly events will be happening every week, whether it
is for kids, adventure-seekers, or leisure shoppers. Establishing a strong brand identity allows visitors to
automatically associate Harry with Harrison Hot Springs, a place to relax and have an adventure.
19
(Statistics Canada, 2012)
20
(TELUS Communications Company, 2012)
8
The key benefit of this IMC is to have new visitors know where to go and experience a better time. Harrison
will be able to highlight key tourist attractions and utilize local businesses to increase revenue via individual
promo and brochures. This place is perfect for people that prefer to stay close to home with a low budget.
Media- Plan & Schedule
1. Create the Team Harry: finalized by Jan (within 2mths)
2. Create and Integrated Experience at Harrison: established by Feb/Mar (within 3-4mths)
a. Contract collection: Dec 2012 (1mth)
b. Consideration phase: finalized by Jan/Feb (2mths)
c. Brochure Production: done after (a) and (b) are finished; around Feb/Mar (1mth)
3. Create Hype: established by Apr (within 5mths)
a. List upcoming events for 2013: finalized by Apr (5mths)
b. Facebook and Twitter: finalized by Feb/Mar (1mth)
4. Reintroduce & reaffirm with advertisements: finalized by Apr/June (within 5-6mths)
a. Ad designs: finalized by Apr (1-2mths)
b. Schedule Ads: contracts signed by Apr/June (1mth)
i. June-August: Radio (4wks); Bus (3mths); Skytrain (3mths)
ii. December-February: Bus (3mths) and Skytrain (3mths)
c. Designed cards for the fall season & winter season: finalized by Sept 2013 (2mths)
Implementation
Product
Team Harry
The contract must include that both parties must be willing to work together on the long term, for any social
media events regarding Harrison. It is critical to maintain the same look and feel to Harry so to keep the
public image consistent. Examples of work include designing banners, profile photos, and seasonal designs of
Harry doing something at Harrison.
Experience
Passport Brochure: Tourism Harrison will be collecting contracts of businesses wanting to be considered into
the Story through Harry’s Passport Brochure, processed and decided by the Council of Harrison and Tourism
Harrison. Brochure will then be produced by Team Harry. (See Appendix E)
Events: Harry will be integrated into all of the large, Village-wide events. A guild of upcoming events will be
later published after the brochure. Tourism Harrison will be designing individual events with clear objectives
in order to successfully pitch to corresponding sponsors’ criteria. (See Appendix F)
9
Price
Sponsorship
Harrison Hot Springs would benefit greatly for any funding outside of their $100,000 budget of promotion
and marketing. TELUS sponsorship requires that you focus on youth and this is a great choice for Harrison
Hot Springs since we are targeting families. Depending on the type of event, Tourism Harrison can fit under
one of their funding pillars: arts & culture; education & sport; or health & well-being.
Other ideal choices for sponsors that are family focused includes Sport Chek's Power of Sport 4 Kids program,
directed to 5-18 years old kids. Through this program all Sport Chek requires is that you focus on recreation
programs and Harrison Hot Springs has many to offer.21
Fees
A location fee and a maintenance fee should be implemented to individual events- it will be used to pay the
Village of Harrison Hot Springs to clean up after events, etc.
Annual Partnership
Tourism Harrison and the Village of Harrison Hot Springs will decide how much they will be charging. After all
contacts are made (fees verified) this annual partnership fee can be utilized to break even costs.
Place
To minimize aggravation from potential visitors, a minimum of two parking complexes with minimal
environmental damage will be installed, both near the lake and a major land activity rendezvous location.
Promotion
Social Media
Harry will be having his own Facebook and Twitter. Using designs from Team Harry, updates of local events
and exciting activities happening at and around Harrison will be updated there to maintain online presence.
Advertisements
Team Harry will focus on innovative design techniques to feature Harry at Harrison, using local mediums
(newspapers, radio, Skytrain, and buses). For CRM and post-purchase reaffirmation, an intermittent schedule
of Harrison’s holiday ads will be featured (Skytrain and buses). Tourism Harrison should consider starting to
send seasonal birthday cards to children and holiday cards to families for sales promotions as a thank-you gift
in the fall-winter or winter-spring IMC program. (See Appendix D)
Evaluation
The results of current marketing strategies can be gathered as primary data on our marketing efforts and
advertising potential. Immediate results can show foot traffic evident on the website through widget options,
(found in the website platform) or services such as Google Analytics.22
(See Appendix C)
Using innovative designs on our local advertisements matched by a high variety and frequency of events at
Harrison Hot Springs, there is a higher chance for our promotional efforts to result in a physical call-to-action.
21
(FGL Sports, 2012)
22
(Curtis & McCarthy, 2012)
10
Appendix
Appendix A
Alternative 1: Fun with Friends or Family
Alternative 2: Outdoor Watersports
Alternative 3: Shared Experiences- Business Associations and School Institutions
•Redesign Harry of Harrison Hot Springs to something more child-friendly
Public Relations
•Create an integrated experience via passport brochures
•Utilize and create new local parterships for local deals
Sales Promotion
•Local advertisement: bus stops, outside of transit buses, newspaper ads, and radio
Stations
Advertisements
•host sport-related (winter & summer) competitions so local and/or international athletes
are often seen at Harrison
Public Relations
•Posters advertising and promotions at popular sports stores
Advertisements & Promotions
•Sponsor other events outside of the Harrison community
Promotion
•selling towards associations and local educational institutions
Personal Sales
•sample packages assembled for consideration- promotional packages are designed to
individal group's needs (educational field-trips, summer camps, team-building conferences,
etc.)
Sales Promotions
11
Appendix B
How Social Media and Viral Marketing works (Marketing Made Simple)
12
Appendix C
Results of conservative exposure (when i= 1 and y starts at 80,000 people)
Population
Exposed
Weeks
13
Results of viral marketing if done correctly (Curtis & McCarthy, 2012)
14
Appendix D
Budget
Stations
Please refer to (Vancouver Transit Advertising,
2012) for photo references to all suggested
ads
Credit
Category Item Description Budget
Team Harry
Small Designs (Miscellaneous)
Charged per Item
$ 50.00
Facebook & Twitter Banner etc. $ 150.00
Brochure Design & Event Design $ 350.00
Advertisements $ 500.00
Advertisements
Newspaper23
Local & Full Page $ 1,000.00
Radio (6-10 radio stations) 24
creative development- single voice $ 1,750.00
media test $ 20,000.00
Suggested Radio Budget (per 4wks) Right before high season (Jun) $ 22,750.00
Bus Options(per 4wks) 25
Michaelangelo display (inside) $ 116.00
Interior Cards (inside) $ 26.00
Suggested Bus Budget (per year) 26
CREATIVE interior cards: Jun-Aug; Dec-Feb (50 units) $ 7,800.00
23
(Gaebler.com, 2012)
24
(Astor, 2009)
25
(Vancouver Transit Advertising, 2012)
26
(Kobliski, 2005)
“A” Burrard, Granville, Stadium, Broadway, Joyce, Metrotown, New West, Surrey Central, Lougheed, Commercial
“B” Waterfront, 29th Ave, Patterson, Royal Oak, Columbia, Scott Road, King George, Braid, Production, Brentwood
“C” Gateway, Sperling, Holdom, Gilmore, Rupert, Renfrew
15
Advertisements
Static Skytrain Options (per 4wks)
"A" Stations Posters $ 659.00
"B" Stations Posters $ 557.00
"C" Stations Posters $ 444.00
All System Wide Posters $ 553.00
Wall Murals/Floor Graphics $ 2,334.00
Suggested Static Skytrain Budget All Systems Posters (Jun-Aug; Dec-Feb) + Wall/Floor Graphics (yr) $ 31,326.00
Moving Skytrain Options (per 4wks)
Vertical Cards $ 116.00
Sky Strips (2 units) $ 2,595.00
Suggested Moving Skytrain Budget CREATIVE Vertical Cards: Jun-Aug; Dec-Feb (8 units; 2/Line) $ 5,568.00
Total Ads Budget (full year) $ 67,444.00
Social Media Facebook & Twitter (per yr) Free
Debit
Item Description Budget
Sponsorship
Per Event (estimation)27
$ 20,000.00
Long Term Negotiable
Partnership Annual Association via Tourism Harrison Negotiable
Location Fee Per Event Negotiable
27
(TELUS Communications Company, 2012)
16
Appendix E
Brochure Photos28
Passport Brochure Style
Storybook Brochure Style
28
(Andrew Rea Design LLC., 2011)
17
Considered Partnership List
1. (Harrison Heritage House, 2011)
2. (Kilby, 2012)
3. (Hughes, 2010)
4. (Rockingbird Media, 2012)
5. (Agassiz Speedway, 2011)
6. (Mediast, 2010)
7. (Bridal Falls Waterpark, 2012)
8. (Harrison Eco Tours)
9. (Miller)
10. (Agassiz-Harrison Museum and Visitor
Information Centre, 2011)
1. Harrison
Hot Springs
Public Pool
•one of the
highest
concentrations
of dissolved
mineral solids
for any mineral
spring.
2. Kilby
Historic Site
•General Store
Museum (1906)
•Manchester
House Hotel &
Post Office
•Home-style
restaurant
•campground
3. FarmHouse
Natural
Cheeses
•family farm
•fresh milk from
the dairy cows
and goats on
the farm
•on-farm
cheese-making
facility
4. The
Hungry Chef
•family run
business
•prides itself on
providing
guests with a
memorable
dining
experience.
5. Agasizz
Speedway
•Catch the
excitement
with oval track
racing Saturday
night under the
lights at Agassiz
Speedway
6. Harrison's
Floating
Waterpark
•Harrison's
version of
"Wipeout"
•On the water in
front of the
Harrison Hot
Springs Resort
& Spa
7. Bridal Falls
Water Park
•400 feet of
darkness in the
black hole
•rapids river ride
•heated kiddies
pool
8. Harrison
Eco Tours
•scenic jet boat
tours
•guided hiking
•kayaking
•white water
rafting
•activities suited
to everyone
9. Sasquatch
Country
Adventures
•evidence found
to date
pertaining to
existence of the
creature known
as "Sasquatch."
•beautiful
scenery
10. Agassiz
Harrison
Museum
•heart of
Agassiz's
Pioneer Park
•take you back
in time over
100 years
18
Appendix F
Here is the event breakdown29
Season Event Main events Sponsors & Partners' Sector Sponsors & Partners Industries
Summer
Beach Party
Sand castle contest Merchandising Sports sponsors
Eating contest (local fruit etc.) Food samples Food sponsor & partner
Bonfire TIKI booths Local Artisans
Night Market &
Lantern Festival
Eating contest (entrees etc.) Food samples Food sponsor & partner
Booth rentals (free if sponsor/partner) Any
Lantern Festival Contest Vote Any
Carnival
Petting Zoo
Contribute Equipment and/or Livestock Local Farms Partnerships
Small Rides
Face Painting Tables to sell merchandise Local Artisans
Harry's Canada Day
Celebrations
Celebration of Canada Day (night)
(Similar to night market)
Hotels- promo (families)
Boating Race (day) (Similar to night market)
Farmer's Market Booth rentals (free if sponsor/partner) Local Farms
Fall/Spring Tough Mudders30
Tough Mudder's Competition
Merchandising Sports sponsors
Health & Wellness Spa Promo Launch Hotels- promo (friends)
Food Promotions Feature in partnered restaurants Restaurant Partnerships
Winter
Wonderland
(Nov-Jan)
Food Promotions Feature in partnered restaurants Food Artisans
City filled with Lights
Health & Wellness Spa Promo
Treatment Centers Partnerships
Santa on the Beach (couple hrs/day) Nature Tour
29
(Alvarez, 2012)
30
(Tough Mudder, 2012)
19
References
Leavenworth. (2012, October 22). Retrieved December 4, 2012, from Wikipedia:
http://en.wikipedia.org/wiki/Leavenworth,_Washington#Demographics
Agassiz Speedway. (2011). Retrieved December 3, 2012, from Agassiz Speedway:
http://www.agassizspeedway.com/
Agassiz-Harrison Museum and Visitor Information Centre. (2011). Retrieved December 3, 2012, from
Agassiz-Harrison Museum: http://www.agassizharrisonmuseum.org/
Alvarez, L. (2012). Beach Promotional Ideas. Retrieved December 3, 2012, from eHow:
http://www.ehow.com/list_6762336_beach-promotional-ideas.html
Andrew Rea Design LLC. (2011). Brochures. Retrieved December 5, 2012, from Andrew Rea Design:
http://www.andrewreadesign.com/Brochures/index.html
Astor, B. (2009). Radio Advertising Costs - How Much Should I Budget? Retrieved December 4, 2012, from
Strategic Media:
http://www.strategicmediainc.com/radio-advertising-articles/radio_advertising_costs_how_much_s
hould_i_budget.html
Black, S. (2011). Traveler Personality Types and The Family Vacation. Retrieved 12 3, 2012, from The Travel
Agency Dedicated to the Family Vacation:
http://www.vacationkids.com/travelarticles/travelerpersonalities.php
Bridal Falls Waterpark. (2012). Retrieved December 3, 2012, from Bridal Falls Waterpark:
http://www.bridalfallswaterpark.com/
Curtis, P., & McCarthy, T. (2012, March 8). Invisible Children stats. Retrieved December 3, 2012, from The
Guardian:
http://www.guardian.co.uk/politics/reality-check-with-polly-curtis/2012/mar/08/kony-2012-what-s-t
he-story
FGL Sports. (n.d.). Power of Sport 4 Kids. Retrieved December 3, 2012, from FGL Sports:
http://www.fglsports.com/corporateGiving.aspx
Fletcher, W. (2003, May 2). Tween power? You're kidding. Retrieved December 5, 2012, from Times Higher
Education: http://www.timeshighereducation.co.uk/story.asp?storyCode=176377&sectioncode=9
Gaebler.com. (2012). Newspaper Advertising Costs. Retrieved December 4, 2012, from Gaebler:
http://www.gaebler.com/Newspaper-Advertising-Costs.htm
Greater Vancouver. (n.d.). Retrieved 12 03, 2012, from Wikipedia:
http://en.wikipedia.org/wiki/Greater_Vancouver
Harrison Agassiz Chamber of Commerce. (2008). Harrison Hot Springs. Retrieved December 4, 2012, from
Harrison Agassiz Chamber of Commerce- the Voice of Business:
http://www.harrison.ca/profile/harrison.html
Harrison Eco Tours. (n.d.). Retrieved December 3, 2012, from Harrison Eco Tours:
http://www.harrisonecotours.com/
20
Harrison Heritage House. (2011, March 28). Harrison Hot Springs Public Pool. Retrieved December 3, 2012,
from 101 Things to Do in Harrison Hot Springs: http://www.harrison-hot-springs.com/springs.shtml
Hughes, W. D. (2010). Retrieved December 3, 2012, from Farmhouse Cheeses:
http://www.farmhousecheeses.com/
Kilby, P. (2012). Retrieved December 3, 2012, from Kilby Historic Site: http://www.kilby.ca/
Kobliski, K. J. (2005, March 18). The Advantages of Transit Advertising. Retrieved December 5, 2012, from
Entrepreneur: http://www.entrepreneur.com/article/76826
Leavenworth. (n.d.). Retrieved December 4, 2012, from Yelp:
http://www.yelp.ca/biz/leavenworth-leavenworth
Leavenworth Chamber of Commerce. (2012). Activities and Attractions. Retrieved December 4, 2012, from
Leavenworth, Washington: http://www.leavenworth.org/modules/pages/?pageid=11&path=11
Marketing Made Simple. (n.d.). Word of Mouth Advertising. Retrieved December 3, 2012, from Marketing
Made Simple:
http://www.marketing-made-simple.com/articles/word-of-mouth-advertising.htm#.UL4wtoM0V8H
Mediast. (2010). Retrieved December 3, 2012, from Harrison Watersports:
http://www.harrisonwatersports.com/
Miller, B. (n.d.). Retrieved December 3, 2012, from Sasquatch Country Adventures:
http://www.sasquatchcountryadventures.com/
Province of British Columbia. (n.d.). Geography- Harrison Hot Springs. Retrieved December 4, 2012, from
British Columbia: http://www.hellobc.com/harrison-hot-springs/geography.aspx
Resort Municipality of Whistler. (2011). Whistler. Retrieved December 4, 2012, from Whistler:
http://www.whistler.ca/
Rockingbird Media. (2012). Retrieved December 5, 2012, from The Hungry Chef:
http://www.thehungrychef.ca/
State of Hawaii. (2012, June 30). Retrieved December 4, 2012, from Department of Business, Economic
Development & Tourism: http://hawaii.gov/dbedt/info/visitor-stats/tourism/
Statistics Canada. (2012). Census Profile. Retrieved 12 3, 2012, from Statistics Canada:
http://www12.statcan.gc.ca/census-recensement/2011/dp-pd/prof/details/page.cfm?Lang=E&Geo1
=CD&Code1=5915&Geo2=PR&Code2=59&Data=Count&SearchText=Greater%20Vancouver&SearchT
ype=Begins&SearchPR=01&B1=All&Custom=&TABID=1
TELUS Communications Company. (2012). How to get funded - Guidelines: Vancouver. Retrieved December 3,
2012, from TELUS:
http://about.telus.com/community/en/how_to_get_funded/vancouver/guidelines/
Tough Mudder. (2012). Find an Event. Retrieved December 5, 2012, from Tough Mudder:
http://toughmudder.com/events/
Tourism Whistler. (2011, December 31). Tourism Whistler 2011 Annual Report. Retrieved December 4, 2012,
from Whistler: http://members.whistler.com/downloads/about/2011_annual.pdf
Vancouver Transit Advertising. (2012). Products and Rates. Retrieved December 4, 2012, from Lamar Transit
21
Advertising: http://www.vancouvertransitadvertising.com/dev/wordpress/products-and-rates/
Village of Harrison Hot Springs. (2005). Resort Development Strategy. Retrieved December 4, 2012, from
Village of Harrison Hot Springs:
http://www.harrisonhotsprings.ca/PDF/REPORTS/ResortDevelopmentStrategy.pdf
Village of Harrison Hot Springs. (2010, May). Economic Development Action Plan. Retrieved November 29,
2012, from Harrison Hot Springs:
http://www.harrisonhotsprings.ca/business-economic-development.html
Whistler2020 Team. (2011). Population and Demographics. Retrieved December 4, 2012, from Whistler 2020:
http://www.whistler2020.ca/whistler/site/genericPage.acds?instanceid=2985334&context=2985223

More Related Content

What's hot

Project 9
Project 9Project 9
Mining operations lernining
Mining operations lerniningMining operations lernining
Mining operations lerniningdrawwadtiti
 
MGT 590 Southwest MBA Research Report
MGT 590 Southwest MBA Research ReportMGT 590 Southwest MBA Research Report
MGT 590 Southwest MBA Research ReportMiguel Pavon
 
PA Gov. Tom Corbett's State Energy Plan: Energy = Jobs
PA Gov. Tom Corbett's State Energy Plan: Energy = JobsPA Gov. Tom Corbett's State Energy Plan: Energy = Jobs
PA Gov. Tom Corbett's State Energy Plan: Energy = Jobs
Marcellus Drilling News
 
Impact of 2008 crisis on mobile operators in Nordic-Baltic region_description
Impact of 2008 crisis on mobile operators in Nordic-Baltic region_descriptionImpact of 2008 crisis on mobile operators in Nordic-Baltic region_description
Impact of 2008 crisis on mobile operators in Nordic-Baltic region_description
Olga Efremenko
 
Foreign Direct Investment and economic growth in small island developing stat...
Foreign Direct Investment and economic growth in small island developing stat...Foreign Direct Investment and economic growth in small island developing stat...
Foreign Direct Investment and economic growth in small island developing stat...
Jhary Yadav Nandishwar
 
Advance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sample
Advance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sampleAdvance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sample
Advance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sample
LEGOO MANDARIN
 
98432535 women-empowerment-project
98432535 women-empowerment-project98432535 women-empowerment-project
98432535 women-empowerment-project
Nitesh Kumar
 
YCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sample
YCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sampleYCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sample
YCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sample
LEGOO MANDARIN
 

What's hot (10)

Project 9
Project 9Project 9
Project 9
 
SKO Full Report
SKO Full ReportSKO Full Report
SKO Full Report
 
Mining operations lernining
Mining operations lerniningMining operations lernining
Mining operations lernining
 
MGT 590 Southwest MBA Research Report
MGT 590 Southwest MBA Research ReportMGT 590 Southwest MBA Research Report
MGT 590 Southwest MBA Research Report
 
PA Gov. Tom Corbett's State Energy Plan: Energy = Jobs
PA Gov. Tom Corbett's State Energy Plan: Energy = JobsPA Gov. Tom Corbett's State Energy Plan: Energy = Jobs
PA Gov. Tom Corbett's State Energy Plan: Energy = Jobs
 
Impact of 2008 crisis on mobile operators in Nordic-Baltic region_description
Impact of 2008 crisis on mobile operators in Nordic-Baltic region_descriptionImpact of 2008 crisis on mobile operators in Nordic-Baltic region_description
Impact of 2008 crisis on mobile operators in Nordic-Baltic region_description
 
Foreign Direct Investment and economic growth in small island developing stat...
Foreign Direct Investment and economic growth in small island developing stat...Foreign Direct Investment and economic growth in small island developing stat...
Foreign Direct Investment and economic growth in small island developing stat...
 
Advance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sample
Advance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sampleAdvance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sample
Advance Chinese Vocabulary (3335 Words) V2021 国际中文考试高级词汇 sample
 
98432535 women-empowerment-project
98432535 women-empowerment-project98432535 women-empowerment-project
98432535 women-empowerment-project
 
YCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sample
YCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sampleYCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sample
YCT 1 Chinese Intensive Reading for Kids Y10900 Official Mock 少儿汉语考试模拟考题 sample
 

Viewers also liked

Investigación cualitativa jlgcue
Investigación cualitativa jlgcueInvestigación cualitativa jlgcue
Investigación cualitativa jlgcue
Jose Luis Garcia Cue
 
Retaam Company Profile 2016
Retaam Company Profile 2016Retaam Company Profile 2016
Retaam Company Profile 2016Retaam Solutions
 
Mcx daily report_(2)
Mcx daily report_(2)Mcx daily report_(2)
Mcx daily report_(2)
Sana Hussain
 
Exa1ro b2os2016meep
Exa1ro b2os2016meepExa1ro b2os2016meep
Exa1ro b2os2016meep
Eugenio Martinez Jimenez
 
Curso Herramientas InformáTicas Marzo 2010
Curso Herramientas InformáTicas Marzo 2010Curso Herramientas InformáTicas Marzo 2010
Curso Herramientas InformáTicas Marzo 2010
Jose Luis Garcia Cue
 
USDA Minority Farm Register
USDA Minority Farm RegisterUSDA Minority Farm Register
USDA Minority Farm RegisterRob Wiley
 
Smartsales 2017
Smartsales 2017Smartsales 2017
Smartsales 2017
carmenlancastrefreitas
 
Newsroom-Board Room
Newsroom-Board RoomNewsroom-Board Room
Newsroom-Board RoomRob Wiley
 

Viewers also liked (10)

CV MOHAN
CV MOHANCV MOHAN
CV MOHAN
 
Investigación cualitativa jlgcue
Investigación cualitativa jlgcueInvestigación cualitativa jlgcue
Investigación cualitativa jlgcue
 
Retaam Company Profile 2016
Retaam Company Profile 2016Retaam Company Profile 2016
Retaam Company Profile 2016
 
Mcx daily report_(2)
Mcx daily report_(2)Mcx daily report_(2)
Mcx daily report_(2)
 
Exa1ro b2os2016meep
Exa1ro b2os2016meepExa1ro b2os2016meep
Exa1ro b2os2016meep
 
Curso Herramientas InformáTicas Marzo 2010
Curso Herramientas InformáTicas Marzo 2010Curso Herramientas InformáTicas Marzo 2010
Curso Herramientas InformáTicas Marzo 2010
 
USDA Minority Farm Register
USDA Minority Farm RegisterUSDA Minority Farm Register
USDA Minority Farm Register
 
Smartsales 2017
Smartsales 2017Smartsales 2017
Smartsales 2017
 
Chicos Guapos
Chicos GuaposChicos Guapos
Chicos Guapos
 
Newsroom-Board Room
Newsroom-Board RoomNewsroom-Board Room
Newsroom-Board Room
 

Similar to Tourism Harrison

Central highland
Central highlandCentral highland
Central highland
Khanh Hoa University
 
WTFFinalPaperJohnKyleLizKil
WTFFinalPaperJohnKyleLizKilWTFFinalPaperJohnKyleLizKil
WTFFinalPaperJohnKyleLizKilJohn Kostak
 
(Ximb) sustainability brewing industry
(Ximb) sustainability brewing industry(Ximb) sustainability brewing industry
(Ximb) sustainability brewing industry
SustainabilityXIMB
 
William Lyne - Pentagon Aliens-Creatopia (2007).pdf
William Lyne - Pentagon Aliens-Creatopia (2007).pdfWilliam Lyne - Pentagon Aliens-Creatopia (2007).pdf
William Lyne - Pentagon Aliens-Creatopia (2007).pdf
GodsExecutioner
 
Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)Giulia Giovagnoli
 
Evaluation Report St John Notting Hill Low Quality
Evaluation Report St John Notting Hill Low QualityEvaluation Report St John Notting Hill Low Quality
Evaluation Report St John Notting Hill Low QualityJamie Singleton
 
Tenant handbook 2 bloor e
Tenant handbook 2 bloor eTenant handbook 2 bloor e
Tenant handbook 2 bloor e
Chris Fyvie
 
Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)Ninia Liezl Roscoe
 
Personal Development Mobile App Market 2022.pdf
 Personal Development Mobile App Market 2022.pdf Personal Development Mobile App Market 2022.pdf
Personal Development Mobile App Market 2022.pdf
Globemonitor
 
Blue Ember Steakhouse Business Plan_2014 (1)
Blue Ember Steakhouse Business Plan_2014 (1)Blue Ember Steakhouse Business Plan_2014 (1)
Blue Ember Steakhouse Business Plan_2014 (1)Ashley Garcia
 
Sataid manual
Sataid manualSataid manual
Sataid manualJMA_447
 
SATAID_manual_201611
SATAID_manual_201611SATAID_manual_201611
SATAID_manual_201611
JMA_447
 
New California State Interop Plan
New California State Interop PlanNew California State Interop Plan
New California State Interop Plan
Cliff Veale
 
Tubewell energy audit
Tubewell energy auditTubewell energy audit
Tubewell energy audit
Naqqash Sajid
 

Similar to Tourism Harrison (18)

Central highland
Central highlandCentral highland
Central highland
 
WTFFinalPaperJohnKyleLizKil
WTFFinalPaperJohnKyleLizKilWTFFinalPaperJohnKyleLizKil
WTFFinalPaperJohnKyleLizKil
 
(Ximb) sustainability brewing industry
(Ximb) sustainability brewing industry(Ximb) sustainability brewing industry
(Ximb) sustainability brewing industry
 
William Lyne - Pentagon Aliens-Creatopia (2007).pdf
William Lyne - Pentagon Aliens-Creatopia (2007).pdfWilliam Lyne - Pentagon Aliens-Creatopia (2007).pdf
William Lyne - Pentagon Aliens-Creatopia (2007).pdf
 
WWHandbook_2016-02-15
WWHandbook_2016-02-15WWHandbook_2016-02-15
WWHandbook_2016-02-15
 
CI Reader Vol 2
CI Reader Vol 2CI Reader Vol 2
CI Reader Vol 2
 
Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)
 
Evaluation Report St John Notting Hill Low Quality
Evaluation Report St John Notting Hill Low QualityEvaluation Report St John Notting Hill Low Quality
Evaluation Report St John Notting Hill Low Quality
 
Tenant handbook 2 bloor e
Tenant handbook 2 bloor eTenant handbook 2 bloor e
Tenant handbook 2 bloor e
 
Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)Bodega de Mendoza (Final update)
Bodega de Mendoza (Final update)
 
Personal Development Mobile App Market 2022.pdf
 Personal Development Mobile App Market 2022.pdf Personal Development Mobile App Market 2022.pdf
Personal Development Mobile App Market 2022.pdf
 
Blue Ember Steakhouse Business Plan_2014 (1)
Blue Ember Steakhouse Business Plan_2014 (1)Blue Ember Steakhouse Business Plan_2014 (1)
Blue Ember Steakhouse Business Plan_2014 (1)
 
References
ReferencesReferences
References
 
Final Report ALDI Group 4
Final Report ALDI Group 4Final Report ALDI Group 4
Final Report ALDI Group 4
 
Sataid manual
Sataid manualSataid manual
Sataid manual
 
SATAID_manual_201611
SATAID_manual_201611SATAID_manual_201611
SATAID_manual_201611
 
New California State Interop Plan
New California State Interop PlanNew California State Interop Plan
New California State Interop Plan
 
Tubewell energy audit
Tubewell energy auditTubewell energy audit
Tubewell energy audit
 

Tourism Harrison

  • 1. SET K MKTG 1102 Anne Marie Webb-Hughes [TOURISM HARRISON] Simon Jagla, Jespeter Liao, Molly Liu, Mandeep Sandhu, Marvin Wong
  • 2. Table of Contents Synopsis......................................................................................................................................1 Key Findings..................................................................................................................................................................1 Key Assumptions...........................................................................................................................................................1 Problem......................................................................................................................................2 Target Market.............................................................................................................................2 Geographic Segmentation ............................................................................................................................................2 Demographic Segmentation .........................................................................................................................................2 Psychological Segmentation .........................................................................................................................................2 Behavioral Segmentation..............................................................................................................................................2 SWOT..........................................................................................................................................3 Strengths.......................................................................................................................................................................3 Weaknesses ..................................................................................................................................................................3 Opportunities................................................................................................................................................................3 Threats..........................................................................................................................................................................3 Competitive Analysis..................................................................................................................4 Whistler ........................................................................................................................................................................4 Strengths ..................................................................................................................................................................4 Weaknesses..............................................................................................................................................................4 Opportunities ...........................................................................................................................................................4 Threats......................................................................................................................................................................4 Leavenworth.................................................................................................................................................................4 Strengths ..................................................................................................................................................................4 Weaknesses..............................................................................................................................................................4 Opportunities ...........................................................................................................................................................5 Threats......................................................................................................................................................................5 Alternatives................................................................................................................................5 Alternative 1: Fun with Friends or Family.....................................................................................................................5 Alternative 2: Outdoor Watersports.............................................................................................................................5 Alternative 3: Shared Experiences- Business Associations and School Institutions.....................................................6 Solution- The IMC Program........................................................................................................6
  • 3. Target Audience............................................................................................................................................................7 Promotion Objectives...................................................................................................................................................7 Budget...........................................................................................................................................................................7 The Message.................................................................................................................................................................7 Media- Plan & Schedule................................................................................................................................................8 Implementation............................................................................................................................................................8 Product.....................................................................................................................................................................8 Price..........................................................................................................................................................................9 Place .........................................................................................................................................................................9 Promotion.................................................................................................................................................................9 Evaluation .....................................................................................................................................................................9 Appendix ..................................................................................................................................10 Appendix A..................................................................................................................................................................10 Alternative 1: Fun with Friends or Family ..............................................................................................................10 Alternative 2: Outdoor Watersports.......................................................................................................................10 Alternative 3: Shared Experiences- Business Associations and School Institutions...............................................10 Appendix B..................................................................................................................................................................11 Appendix C..................................................................................................................................................................12 Appendix D .................................................................................................................................................................14 Stations...................................................................................................................................................................14 Credit......................................................................................................................................................................14 Debit.......................................................................................................................................................................15 Appendix E..................................................................................................................................................................16 Appendix F..................................................................................................................................................................18 References................................................................................................................................19
  • 4. 1 Synopsis Harrison Hot Springs is a small community located 2 hours from the Fraser Valley. The hot springs were first discovered by the Native Indians who used the hot springs to relieve sickness. In the earlier days, it was a big tourist destination because of the “healing power of the hot spring, the beauty of the area and the fishing.” In the 30’s, Harrison was said to be as busy as whistler was in the 90’s. The main draw for visitors is the health and wellness aspect that the natural mineral hot springs provide. Lately, the tourism has slowed down a lot during the summer even though they offer many water and land activities. In the early days, people came for romantic getaways, dance, spas, and to enjoy the surroundings. They have four main priories: protecting the environment, ensuring economic viability, enriching community life, and enhancing the visitor experience.1 Key Findings  No record for maximum capacity for lodging- no public record of hotel capacities, etc.  Previous visitors have been individually commuting to Harrison (families and water sport enthusiasts)  Lower foot-traffic during winter- no winter promotions are done  Design of the IMC program must also be considerate to local suburbs and living communities that would prefer to maintain their current state of living (no loud music, parties until early mornings, raves, etc.) Key Assumptions All of the points below must be addressed before the IMC Program starts: 1. An updated sponsorship package will be offered to prospective consumers following the guideline given in the solution 2. Local business have signed with Tourism Harrison in partnership to help with general promotion to improve everyone’s wellness 3. Access to a local graphic designer for any long-term social media projects for Tourism Harrison 4. Generation-Y and Tweens are one of the key decision-makers in the family: their passive-aggressive behavior when dissatisfied are generally one of the biggest swaying factor to any parent’s decision2 5. There will be a continued IMC Program focused for fall-winter or winter-spring with one objective focused on Health- the Wellness Spa Promotion 1 (Village of Harrison Hot Springs, 2010) 2 (Fletcher, 2003)
  • 5. 2 Problem What IMC program can increase brand awareness by 500% by the end of the 2013 peak season with the current budget of $100,000? Target Market Geographic Segmentation We would focus on our urban, local region which is Greater Vancouver. The population of Greater Vancouver is around 2,000,000. There are usually dry summers from July-August and rain throughout October and March. During rain seasons tourism tends to fall drastically, so we need to focus on these rainy seasons.3 Demographic Segmentation We would target families ranging from any age with a family size that is 1-2+ people. There are currently 970,585 married couples in Greater Vancouver and 586,885 are single. Married couples make up 63% of people in Greater Vancouver. The focus of families is to attract families into Harrison with activities and events that will work for any ages.4 Psychological Segmentation We would like to target families who are social, adventurous, and curious about new things. Target families should contain one or more of these characteristics:  The Avid Adventurer- A person who seeks out less traveled roads, enjoys eating strange foods and traveling at full capacity.  The Travel Snobs- A person who enjoys historic sites, museums and "must see" places.  The Typical Tourist- A person who enjoys great value for their vacation money. They will like exciting memories and are the easy-going. They love to buy anything of interest!  The Repeaters- A person who enjoys visiting the same place year after year. They prefer places that are not too far from home and they love traveling in groups.5 Behavioral Segmentation We would target families who have never came to Harrison before or families who are coming back and are looking for something new when they come back. We will focus on people who are looking for a low-cost vacation that is close by home and offers lots of activities and attractions. Families with relatives from other countries coming to Canada for a visit would also be a choice of focus. 3 (Greater Vancouver) 4 (Statistics Canada, 2012) 5 (Black, 2011)
  • 6. 3 SWOT678 Strengths  Noteworthy tourism- rich history, natural resources, festivals and events, outdoor activities  Accessibility by car, plane, and boat - 90 minute drive from Vancouver, has a float plane dock facility, and accessible by boat from Vancouver via the Fraser and Harrison Rivers  Designated resort municipality by the provincial government - 2% Additional Hotel Room Tax was implemented, so to be included to the provincial program for resort communities.  Key investments in improving municipal infrastructure and services  Recognizable sustainability initiatives – ICSP, Carbon Neutral, and Blue Flag program  Major business from local BC tourists – less affected by global recessions  Mild year-round climate  Number of annual events: Harrison Festival of the Arts, Sand Sculpture Competition, etc. Weaknesses  Seasonal destination with visitation heavily concentrated in the summer months  The hot spring experience is a little disappointing- not able to attract longer vacations  Increasing land and real estate costs  Aging population– lack of employment opportunities due to seasonal tourism business  Lack of focus in promotion plan Opportunities  Harrison is becoming more suburban- newer developments are owned as second properties by city folk and pre-retirees  Emerging trends in Asian travelers – Indians and Chinese with higher disposable incomes  Focus on Aboriginal tourism and eco tourism  Attention and funding from the BC government: funds can be used for buildings and amenities  Agricultural tourism and local food movement – higher community involvement Threats  Lack of tourism diversified products  Slow recovery of economy (particularly US)  Increasing HST and additional AHRT may increase room rental rates  Weak political climate may hinder pace of implementation of infrastructure projects 6 (Village of Harrison Hot Springs, 2005) 7 (Harrison Agassiz Chamber of Commerce, 2008) 8 (Province of British Columbia)
  • 7. 4 Competitive Analysis Whistler Strengths Whistler has a well-developed image as a winter resort amongst locals of BC. With both winter and summer activities, they have loyal clientele of enthusiasts all season long. This encouraged 7,000 members, commercial tenants, and affiliates who own, manage or conduct business on Whistler. 9 Weaknesses Generating more revenue during the winter season, Whistler has developed an inability to keep tourist flow after the 2010 Olympics; vacation hotel rentals dropped over 10% during the entire next year of 2011 (room bookings in Whistler Village dropped 2% in 2010)8 Opportunities Whistler has a steadily growing population (9,094 in 2000 to 10,531 in 2010) where local population (over 10,000) supports both winter and summer sports and activities. There are large amounts of unused park and wilderness space able to be converted into residential areas or public parks. 10 Threats Tourists are attracted to more desirable summer getaways. There are many other summer resorts in and Nearby British Columbia, such as Osoyoos and Cults Lake. Other choices of popular beach-type get-away vacations such as Hawaii pose as a considerable competition (around 677,000 international tourists in June 2012).11 Leavenworth Strengths Leavenworth effectively embraces the cultural aspects of German Bavarians.12 Breathtaking mountainous landscape open to tourists all year round holds the backdrop of German festivals, theater, spas, museums and breweries, focused at over 47 Tourism locations including lodging, restaurants/bars and wineries.13 Weaknesses In 2010, there was a decline in local population of only 1965, 5.3% lower than in the year 2000. Tourists generally find the town ‘inauthentic’ and many would rather not pay a second visit.14 9 (Tourism Whistler, 2011) 10 (Whistler2020 Team, 2011) (Resort Municipality of Whistler, 2011) 11 (State of Hawaii, 2012) 12 (Leavenworth, 2012) 13 Invalid source specified. 14 (Leavenworth)
  • 8. 5 Opportunities Leavenworth’s location in Washington provides more potential tourists than if it was in BC (4.4 million in British Columbia compared to 6.8 million in Washington) since many adventurous Americans are willing to visit and enjoy the different culture and foods provided in Leavenworth.13,15 With its large, mountainous landscape, there are opportunities to expand further into hiking, rock climbing, and other mountain related summer sports.16 Threats It has received many negative tourist reviews in reference to local services and cultural behavior.13 There are more enjoyable places to travel such as hot locations during the summer; Leavenworth’s only peak season is during the Oktoberfest.15 Alternatives Alternative 1: Fun with Friends or Family Our first alternative is a push strategy where consumers are initially drawn in by public relations efforts and sales promotions of the integrated experience. The problem, we have discussed, is that tourists do not know what to do at Harrison. We will be focusing on promoting the whole community, to maximize on the children-friendly location. The post-Harrison experience will be later validated by local advertising and social media. (See Appendix A) Advantages Disadvantages  Low budget to maintain pulse schedule for after-IMC advertisement  Big impact on potential long-term customers  Create an interconnected community of businesses through an integrated experience for a more collaborative effort for the next IMC program  Discourage romantic couples and individuals travelling alone that are looking for getaways  Continuously redesigning activities to keep current customers interested  A large number of employees required to maintain Harrison at optimum state Alternative 2: Outdoor Watersports Our second alternative is another push strategy where customers are drawn in by local public relations effort (through sponsorship or partnership) of large sport-enthusiast companies and opening the Harrison’s Lake location to sports competitions. Public image will be altered respectively to this change in interest. The sudden rise in visitor’s demographic may attract the wrong types of businesses (nightclubs, etc). 15 (Leavenworth Chamber of Commerce, 2012) 16 (Leavenworth, 2012)
  • 9. 6 Advantages Disadvantages  Youthful hype created at Harrison every year- a more contemporary public image  More moderate sales and visitors coming into Harrison both during summer and winter  Lower budget required to create ambitious events and utilize sponsored equipment  Sports rentals and equipment are idolized while local art have discouraging sales  Dependence towards the sponsors; may start taking over Harrison with own agenda  Too similar to Whistler Blackcomb’s promotional strategy- just reversed Alternative 3: Shared Experiences- Business Associations and School Institutions Our third alternative is a pull strategy focused at B2B customers to allow a continuous and steady flow of visitors. We will focus on using what nature has to offer. The interests of neighboring communities will still be respected and the pristine state of Harrison will not be overrun by sudden crowds of people. Sample packages of locations and price will be offered together. Advantages Disadvantages  Supply when needed- little change within Harrison will be required  Very low budget to establish  Regular clients ask for service recall if done correctly the first time  Little to no local businesses would flourish  Little control on advertisement- strongly dependant on word-of-mouth  Strictly B2B customers- little to no demand from consumers Solution- The IMC Program To maximize on Harrison’s business and capacity potential, we have decided to use the first alternative. Since Harrison has a large domestic market (56%) from the Greater Vancouver, we will utilize on returning or new visitors to spread word-of-mouth advertising. We will use our new public relation strategy through online social media. Results are very promising in terms of bringing awareness to attain maximum exposure.1718 (See Appendix B) Here is the general equation extrapolated from our research: BA= Brand Awareness; R= Recent Visitors; i= interactions exposed; 7 types of interactions available; w= weeks after update 𝐵𝐴 = 𝑅 + 𝑖 7 ∗ 𝑤3 17 (Marketing Made Simple) 18 (Curtis & McCarthy, 2012)
  • 10. 7 Assuming recent visitors residing in BC (estimated at: 𝑅 = 150,000 ∗ 56% = 84,000) will connect with the social media established in this IMC program (Recent Visitors), we can maximize interactions exposed by event updates online, with the assumption that excited potential visitors are spreading the word at the rate of 3 new potential visitors per week. (See Appendix C) If IMC Program is implemented before general clientele has decided their activity for summer vacation (around April/May), general awareness of Harrison will at least reach 200,000 people in 100 weeks. Target Audience As Harrison will be focused on families and safe fun, our target audience will be as follows:19 Audience Medium (ranking from most likely seen to least likely) Children viral marketing, social media, outdoor/transit, internet, user-generated content Parents outdoor/transit, internet, newspaper, social media, direct mail Grandparents direct mail, television, newspaper, magazine, outdoor/transit Promotion Objectives  Improve Harrison’s public image  Utilize Partnerships with local companies and associations  Create a schedule for pulse advertising Budget Currently, all Tourism Harrison can afford is $100,000 in promotional efforts. We will strongly recommend having at least one graphics designer to work with at least one local aboriginal artist for all promotional designs (will be later referred as Team Harry). Local indigenous artwork is a cultural feature that has not been locally utilized to its full potential. The majority of the budget will be used on pulse advertisement during the peak season (June-August). Later in the year, it will enforce during the winter seasons with corresponding holiday posters. Sponsorship of events and activities can be provided, as long as Tourism Harrison meets the companies’ requirements and criteria. For a company like TELUS, they are more than willing to provide $20,000 if you meet their needs.20 (See Appendix D) The Message With a more child-friendly mascot, kids and tourists will find Harry memorable, reflecting true to Harrison’s laid-back and friendly atmosphere. Different family-friendly events will be happening every week, whether it is for kids, adventure-seekers, or leisure shoppers. Establishing a strong brand identity allows visitors to automatically associate Harry with Harrison Hot Springs, a place to relax and have an adventure. 19 (Statistics Canada, 2012) 20 (TELUS Communications Company, 2012)
  • 11. 8 The key benefit of this IMC is to have new visitors know where to go and experience a better time. Harrison will be able to highlight key tourist attractions and utilize local businesses to increase revenue via individual promo and brochures. This place is perfect for people that prefer to stay close to home with a low budget. Media- Plan & Schedule 1. Create the Team Harry: finalized by Jan (within 2mths) 2. Create and Integrated Experience at Harrison: established by Feb/Mar (within 3-4mths) a. Contract collection: Dec 2012 (1mth) b. Consideration phase: finalized by Jan/Feb (2mths) c. Brochure Production: done after (a) and (b) are finished; around Feb/Mar (1mth) 3. Create Hype: established by Apr (within 5mths) a. List upcoming events for 2013: finalized by Apr (5mths) b. Facebook and Twitter: finalized by Feb/Mar (1mth) 4. Reintroduce & reaffirm with advertisements: finalized by Apr/June (within 5-6mths) a. Ad designs: finalized by Apr (1-2mths) b. Schedule Ads: contracts signed by Apr/June (1mth) i. June-August: Radio (4wks); Bus (3mths); Skytrain (3mths) ii. December-February: Bus (3mths) and Skytrain (3mths) c. Designed cards for the fall season & winter season: finalized by Sept 2013 (2mths) Implementation Product Team Harry The contract must include that both parties must be willing to work together on the long term, for any social media events regarding Harrison. It is critical to maintain the same look and feel to Harry so to keep the public image consistent. Examples of work include designing banners, profile photos, and seasonal designs of Harry doing something at Harrison. Experience Passport Brochure: Tourism Harrison will be collecting contracts of businesses wanting to be considered into the Story through Harry’s Passport Brochure, processed and decided by the Council of Harrison and Tourism Harrison. Brochure will then be produced by Team Harry. (See Appendix E) Events: Harry will be integrated into all of the large, Village-wide events. A guild of upcoming events will be later published after the brochure. Tourism Harrison will be designing individual events with clear objectives in order to successfully pitch to corresponding sponsors’ criteria. (See Appendix F)
  • 12. 9 Price Sponsorship Harrison Hot Springs would benefit greatly for any funding outside of their $100,000 budget of promotion and marketing. TELUS sponsorship requires that you focus on youth and this is a great choice for Harrison Hot Springs since we are targeting families. Depending on the type of event, Tourism Harrison can fit under one of their funding pillars: arts & culture; education & sport; or health & well-being. Other ideal choices for sponsors that are family focused includes Sport Chek's Power of Sport 4 Kids program, directed to 5-18 years old kids. Through this program all Sport Chek requires is that you focus on recreation programs and Harrison Hot Springs has many to offer.21 Fees A location fee and a maintenance fee should be implemented to individual events- it will be used to pay the Village of Harrison Hot Springs to clean up after events, etc. Annual Partnership Tourism Harrison and the Village of Harrison Hot Springs will decide how much they will be charging. After all contacts are made (fees verified) this annual partnership fee can be utilized to break even costs. Place To minimize aggravation from potential visitors, a minimum of two parking complexes with minimal environmental damage will be installed, both near the lake and a major land activity rendezvous location. Promotion Social Media Harry will be having his own Facebook and Twitter. Using designs from Team Harry, updates of local events and exciting activities happening at and around Harrison will be updated there to maintain online presence. Advertisements Team Harry will focus on innovative design techniques to feature Harry at Harrison, using local mediums (newspapers, radio, Skytrain, and buses). For CRM and post-purchase reaffirmation, an intermittent schedule of Harrison’s holiday ads will be featured (Skytrain and buses). Tourism Harrison should consider starting to send seasonal birthday cards to children and holiday cards to families for sales promotions as a thank-you gift in the fall-winter or winter-spring IMC program. (See Appendix D) Evaluation The results of current marketing strategies can be gathered as primary data on our marketing efforts and advertising potential. Immediate results can show foot traffic evident on the website through widget options, (found in the website platform) or services such as Google Analytics.22 (See Appendix C) Using innovative designs on our local advertisements matched by a high variety and frequency of events at Harrison Hot Springs, there is a higher chance for our promotional efforts to result in a physical call-to-action. 21 (FGL Sports, 2012) 22 (Curtis & McCarthy, 2012)
  • 13. 10 Appendix Appendix A Alternative 1: Fun with Friends or Family Alternative 2: Outdoor Watersports Alternative 3: Shared Experiences- Business Associations and School Institutions •Redesign Harry of Harrison Hot Springs to something more child-friendly Public Relations •Create an integrated experience via passport brochures •Utilize and create new local parterships for local deals Sales Promotion •Local advertisement: bus stops, outside of transit buses, newspaper ads, and radio Stations Advertisements •host sport-related (winter & summer) competitions so local and/or international athletes are often seen at Harrison Public Relations •Posters advertising and promotions at popular sports stores Advertisements & Promotions •Sponsor other events outside of the Harrison community Promotion •selling towards associations and local educational institutions Personal Sales •sample packages assembled for consideration- promotional packages are designed to individal group's needs (educational field-trips, summer camps, team-building conferences, etc.) Sales Promotions
  • 14. 11 Appendix B How Social Media and Viral Marketing works (Marketing Made Simple)
  • 15. 12 Appendix C Results of conservative exposure (when i= 1 and y starts at 80,000 people) Population Exposed Weeks
  • 16. 13 Results of viral marketing if done correctly (Curtis & McCarthy, 2012)
  • 17. 14 Appendix D Budget Stations Please refer to (Vancouver Transit Advertising, 2012) for photo references to all suggested ads Credit Category Item Description Budget Team Harry Small Designs (Miscellaneous) Charged per Item $ 50.00 Facebook & Twitter Banner etc. $ 150.00 Brochure Design & Event Design $ 350.00 Advertisements $ 500.00 Advertisements Newspaper23 Local & Full Page $ 1,000.00 Radio (6-10 radio stations) 24 creative development- single voice $ 1,750.00 media test $ 20,000.00 Suggested Radio Budget (per 4wks) Right before high season (Jun) $ 22,750.00 Bus Options(per 4wks) 25 Michaelangelo display (inside) $ 116.00 Interior Cards (inside) $ 26.00 Suggested Bus Budget (per year) 26 CREATIVE interior cards: Jun-Aug; Dec-Feb (50 units) $ 7,800.00 23 (Gaebler.com, 2012) 24 (Astor, 2009) 25 (Vancouver Transit Advertising, 2012) 26 (Kobliski, 2005) “A” Burrard, Granville, Stadium, Broadway, Joyce, Metrotown, New West, Surrey Central, Lougheed, Commercial “B” Waterfront, 29th Ave, Patterson, Royal Oak, Columbia, Scott Road, King George, Braid, Production, Brentwood “C” Gateway, Sperling, Holdom, Gilmore, Rupert, Renfrew
  • 18. 15 Advertisements Static Skytrain Options (per 4wks) "A" Stations Posters $ 659.00 "B" Stations Posters $ 557.00 "C" Stations Posters $ 444.00 All System Wide Posters $ 553.00 Wall Murals/Floor Graphics $ 2,334.00 Suggested Static Skytrain Budget All Systems Posters (Jun-Aug; Dec-Feb) + Wall/Floor Graphics (yr) $ 31,326.00 Moving Skytrain Options (per 4wks) Vertical Cards $ 116.00 Sky Strips (2 units) $ 2,595.00 Suggested Moving Skytrain Budget CREATIVE Vertical Cards: Jun-Aug; Dec-Feb (8 units; 2/Line) $ 5,568.00 Total Ads Budget (full year) $ 67,444.00 Social Media Facebook & Twitter (per yr) Free Debit Item Description Budget Sponsorship Per Event (estimation)27 $ 20,000.00 Long Term Negotiable Partnership Annual Association via Tourism Harrison Negotiable Location Fee Per Event Negotiable 27 (TELUS Communications Company, 2012)
  • 19. 16 Appendix E Brochure Photos28 Passport Brochure Style Storybook Brochure Style 28 (Andrew Rea Design LLC., 2011)
  • 20. 17 Considered Partnership List 1. (Harrison Heritage House, 2011) 2. (Kilby, 2012) 3. (Hughes, 2010) 4. (Rockingbird Media, 2012) 5. (Agassiz Speedway, 2011) 6. (Mediast, 2010) 7. (Bridal Falls Waterpark, 2012) 8. (Harrison Eco Tours) 9. (Miller) 10. (Agassiz-Harrison Museum and Visitor Information Centre, 2011) 1. Harrison Hot Springs Public Pool •one of the highest concentrations of dissolved mineral solids for any mineral spring. 2. Kilby Historic Site •General Store Museum (1906) •Manchester House Hotel & Post Office •Home-style restaurant •campground 3. FarmHouse Natural Cheeses •family farm •fresh milk from the dairy cows and goats on the farm •on-farm cheese-making facility 4. The Hungry Chef •family run business •prides itself on providing guests with a memorable dining experience. 5. Agasizz Speedway •Catch the excitement with oval track racing Saturday night under the lights at Agassiz Speedway 6. Harrison's Floating Waterpark •Harrison's version of "Wipeout" •On the water in front of the Harrison Hot Springs Resort & Spa 7. Bridal Falls Water Park •400 feet of darkness in the black hole •rapids river ride •heated kiddies pool 8. Harrison Eco Tours •scenic jet boat tours •guided hiking •kayaking •white water rafting •activities suited to everyone 9. Sasquatch Country Adventures •evidence found to date pertaining to existence of the creature known as "Sasquatch." •beautiful scenery 10. Agassiz Harrison Museum •heart of Agassiz's Pioneer Park •take you back in time over 100 years
  • 21. 18 Appendix F Here is the event breakdown29 Season Event Main events Sponsors & Partners' Sector Sponsors & Partners Industries Summer Beach Party Sand castle contest Merchandising Sports sponsors Eating contest (local fruit etc.) Food samples Food sponsor & partner Bonfire TIKI booths Local Artisans Night Market & Lantern Festival Eating contest (entrees etc.) Food samples Food sponsor & partner Booth rentals (free if sponsor/partner) Any Lantern Festival Contest Vote Any Carnival Petting Zoo Contribute Equipment and/or Livestock Local Farms Partnerships Small Rides Face Painting Tables to sell merchandise Local Artisans Harry's Canada Day Celebrations Celebration of Canada Day (night) (Similar to night market) Hotels- promo (families) Boating Race (day) (Similar to night market) Farmer's Market Booth rentals (free if sponsor/partner) Local Farms Fall/Spring Tough Mudders30 Tough Mudder's Competition Merchandising Sports sponsors Health & Wellness Spa Promo Launch Hotels- promo (friends) Food Promotions Feature in partnered restaurants Restaurant Partnerships Winter Wonderland (Nov-Jan) Food Promotions Feature in partnered restaurants Food Artisans City filled with Lights Health & Wellness Spa Promo Treatment Centers Partnerships Santa on the Beach (couple hrs/day) Nature Tour 29 (Alvarez, 2012) 30 (Tough Mudder, 2012)
  • 22. 19 References Leavenworth. (2012, October 22). Retrieved December 4, 2012, from Wikipedia: http://en.wikipedia.org/wiki/Leavenworth,_Washington#Demographics Agassiz Speedway. (2011). Retrieved December 3, 2012, from Agassiz Speedway: http://www.agassizspeedway.com/ Agassiz-Harrison Museum and Visitor Information Centre. (2011). Retrieved December 3, 2012, from Agassiz-Harrison Museum: http://www.agassizharrisonmuseum.org/ Alvarez, L. (2012). Beach Promotional Ideas. Retrieved December 3, 2012, from eHow: http://www.ehow.com/list_6762336_beach-promotional-ideas.html Andrew Rea Design LLC. (2011). Brochures. Retrieved December 5, 2012, from Andrew Rea Design: http://www.andrewreadesign.com/Brochures/index.html Astor, B. (2009). Radio Advertising Costs - How Much Should I Budget? Retrieved December 4, 2012, from Strategic Media: http://www.strategicmediainc.com/radio-advertising-articles/radio_advertising_costs_how_much_s hould_i_budget.html Black, S. (2011). Traveler Personality Types and The Family Vacation. Retrieved 12 3, 2012, from The Travel Agency Dedicated to the Family Vacation: http://www.vacationkids.com/travelarticles/travelerpersonalities.php Bridal Falls Waterpark. (2012). Retrieved December 3, 2012, from Bridal Falls Waterpark: http://www.bridalfallswaterpark.com/ Curtis, P., & McCarthy, T. (2012, March 8). Invisible Children stats. Retrieved December 3, 2012, from The Guardian: http://www.guardian.co.uk/politics/reality-check-with-polly-curtis/2012/mar/08/kony-2012-what-s-t he-story FGL Sports. (n.d.). Power of Sport 4 Kids. Retrieved December 3, 2012, from FGL Sports: http://www.fglsports.com/corporateGiving.aspx Fletcher, W. (2003, May 2). Tween power? You're kidding. Retrieved December 5, 2012, from Times Higher Education: http://www.timeshighereducation.co.uk/story.asp?storyCode=176377&sectioncode=9 Gaebler.com. (2012). Newspaper Advertising Costs. Retrieved December 4, 2012, from Gaebler: http://www.gaebler.com/Newspaper-Advertising-Costs.htm Greater Vancouver. (n.d.). Retrieved 12 03, 2012, from Wikipedia: http://en.wikipedia.org/wiki/Greater_Vancouver Harrison Agassiz Chamber of Commerce. (2008). Harrison Hot Springs. Retrieved December 4, 2012, from Harrison Agassiz Chamber of Commerce- the Voice of Business: http://www.harrison.ca/profile/harrison.html Harrison Eco Tours. (n.d.). Retrieved December 3, 2012, from Harrison Eco Tours: http://www.harrisonecotours.com/
  • 23. 20 Harrison Heritage House. (2011, March 28). Harrison Hot Springs Public Pool. Retrieved December 3, 2012, from 101 Things to Do in Harrison Hot Springs: http://www.harrison-hot-springs.com/springs.shtml Hughes, W. D. (2010). Retrieved December 3, 2012, from Farmhouse Cheeses: http://www.farmhousecheeses.com/ Kilby, P. (2012). Retrieved December 3, 2012, from Kilby Historic Site: http://www.kilby.ca/ Kobliski, K. J. (2005, March 18). The Advantages of Transit Advertising. Retrieved December 5, 2012, from Entrepreneur: http://www.entrepreneur.com/article/76826 Leavenworth. (n.d.). Retrieved December 4, 2012, from Yelp: http://www.yelp.ca/biz/leavenworth-leavenworth Leavenworth Chamber of Commerce. (2012). Activities and Attractions. Retrieved December 4, 2012, from Leavenworth, Washington: http://www.leavenworth.org/modules/pages/?pageid=11&path=11 Marketing Made Simple. (n.d.). Word of Mouth Advertising. Retrieved December 3, 2012, from Marketing Made Simple: http://www.marketing-made-simple.com/articles/word-of-mouth-advertising.htm#.UL4wtoM0V8H Mediast. (2010). Retrieved December 3, 2012, from Harrison Watersports: http://www.harrisonwatersports.com/ Miller, B. (n.d.). Retrieved December 3, 2012, from Sasquatch Country Adventures: http://www.sasquatchcountryadventures.com/ Province of British Columbia. (n.d.). Geography- Harrison Hot Springs. Retrieved December 4, 2012, from British Columbia: http://www.hellobc.com/harrison-hot-springs/geography.aspx Resort Municipality of Whistler. (2011). Whistler. Retrieved December 4, 2012, from Whistler: http://www.whistler.ca/ Rockingbird Media. (2012). Retrieved December 5, 2012, from The Hungry Chef: http://www.thehungrychef.ca/ State of Hawaii. (2012, June 30). Retrieved December 4, 2012, from Department of Business, Economic Development & Tourism: http://hawaii.gov/dbedt/info/visitor-stats/tourism/ Statistics Canada. (2012). Census Profile. Retrieved 12 3, 2012, from Statistics Canada: http://www12.statcan.gc.ca/census-recensement/2011/dp-pd/prof/details/page.cfm?Lang=E&Geo1 =CD&Code1=5915&Geo2=PR&Code2=59&Data=Count&SearchText=Greater%20Vancouver&SearchT ype=Begins&SearchPR=01&B1=All&Custom=&TABID=1 TELUS Communications Company. (2012). How to get funded - Guidelines: Vancouver. Retrieved December 3, 2012, from TELUS: http://about.telus.com/community/en/how_to_get_funded/vancouver/guidelines/ Tough Mudder. (2012). Find an Event. Retrieved December 5, 2012, from Tough Mudder: http://toughmudder.com/events/ Tourism Whistler. (2011, December 31). Tourism Whistler 2011 Annual Report. Retrieved December 4, 2012, from Whistler: http://members.whistler.com/downloads/about/2011_annual.pdf Vancouver Transit Advertising. (2012). Products and Rates. Retrieved December 4, 2012, from Lamar Transit
  • 24. 21 Advertising: http://www.vancouvertransitadvertising.com/dev/wordpress/products-and-rates/ Village of Harrison Hot Springs. (2005). Resort Development Strategy. Retrieved December 4, 2012, from Village of Harrison Hot Springs: http://www.harrisonhotsprings.ca/PDF/REPORTS/ResortDevelopmentStrategy.pdf Village of Harrison Hot Springs. (2010, May). Economic Development Action Plan. Retrieved November 29, 2012, from Harrison Hot Springs: http://www.harrisonhotsprings.ca/business-economic-development.html Whistler2020 Team. (2011). Population and Demographics. Retrieved December 4, 2012, from Whistler 2020: http://www.whistler2020.ca/whistler/site/genericPage.acds?instanceid=2985334&context=2985223