$499.00 per copy - Order your copy online or call 888-707-5814.
From social media campaigns to measurement strategies and budget breakdowns, PR and marketing professionals will learn about the most successful strategies and tactics employed by corporations, nonprofits and agencies in the just-published, fifth volume of PR News' Top 100 Case Studies in PR. The features one-of-a-kind case studies, how-to articles, viewpoints and practical advice for maximizing the effectiveness of your communications initiatives and to help you reach your bottom-line goals.
Each case study in this 300+ page guidebook will offer you a wide variety of tactics and strategies from which to learn and apply to your own initiatives. Through interviews with PR team members and key executives, our case study editors are able to give you first-hand accounts of how a campaign was executed – from soup to nuts.
Table of Contents:
Chapter 1—Branding
Chapter 2—Community Relations
Chapter 3—Crisis Management
Chapter 4—Digital PR
Chapter 5—Employee Communications
Chapter 6—Events
Chapter 7—Measurement
Chapter 8—Media Relations
Chapter 9—Product Launch
Chapter 10—Public Affairs
Chapter 11—Social Responsibility
View Index
In every case study in this book, you will take away at least one smart communications idea. Think about it: at least 100 ideas from one book. Start taking notes and applying these ideas – and share your successes with us at PR News. We hope your next campaign will be included in the next volume of this guidebook.
If you’re thinking of reading this book, you get it. You know what PR can do. And you know what the absence of PR can do. But there’s still a lot we can learn from our PR peers: new and smarter ways of influencing stakeholders. We hope you'll enjoy PR News' Top 100 Case Studies in PR Vol. 5!
Order your copy of PR News Top 100 Case Studies Guidebook, Vol. 5: $499.00 online, or call 888-707-5814. If you have any questions about this guidebook, please contact Client Services at clientservices@accessintel.com
Top 100 Case Studies in PR Guidebook: $499.00
Order your copy online or call 888-707-5814!
PR News does not accept returns for any of the PR Press Guidebooks. All sales are final. If you receive a damaged or defective book, please contact the Client Services department at 888-707-5814; clientservices@accessintel.com for a replacement.
The document provides an overview of the history and development of public relations in Malaysia. It discusses 3 stages: pre-independence, post-independence, and the new era. During pre-independence, the British government established departments to disseminate information and restore its image following Japanese occupation. After independence, the role shifted to a two-way communication model to gain public support. PR continued playing an important role in nation-building efforts and addressing various issues over time.
Canadian Palestinian Professional Foundation Gala - 2016MEDIAinTORONTO
The document summarizes the 4th annual gala event of the Canadian Palestinian Professional Foundation (CPPF) held on September 8th, 2018 in Toronto. The event celebrated Palestinian culture and the foundation's achievement in preserving Palestinian heritage and culture. It provided scholarships to Palestinian students worldwide funded through various programs. The foundation's goals are to assist Palestinian students and promote the Palestinian community in Canada. The event included welcoming remarks, performances, award presentations, and thanks to sponsors and donors for their support in helping Palestinian students achieve their educational goals.
ناديدبي للصحافة يطلق الإصدار الرابع من "نظرة على الإعلام العربيMEDIAinTORONTO
The document contains charts and graphs analyzing media consumption trends in India from 2007-2015. It shows:
- TV remains the dominant medium, accounting for 32-43% of total media consumption, though its share has declined in recent years.
- Print media such as newspapers and magazines have seen the largest declines, falling from 27% to 18% of total media consumption.
- Online media such as the internet, online videos and digital downloads has grown significantly from 4% to 9% of total media spending and is poised to continue growing.
- Within the TV segment, general entertainment channels remain the largest category but have lost share to other categories like movies and sports.
- HD penetration of TV households has grown steadily
Dubai PressClub Launches Fourth Edition of Arab Media OutlookMEDIAinTORONTO
The document summarizes key findings from the fourth edition of the Arab Media Outlook report, which covers 17 Arab media markets. It conducted nearly 2,000 interviews across 4 key markets. The report projects a slight increase in net advertising spending in 2012 after a difficult 2011. It also projects that digital advertising will continue growing but will still only reach 10% of total ad spend by 2015. Traditional platforms like TV, newspapers, and magazines will remain dominant for now, though online is gaining. Large pan-Arab broadcasters like MBC have consolidated dominance across most markets with some exceptions.
The document provides an overview of the history and development of public relations in Malaysia. It discusses 3 stages: pre-independence, post-independence, and the new era. During pre-independence, the British government established departments to disseminate information and restore its image following Japanese occupation. After independence, the role shifted to a two-way communication model to gain public support. PR continued playing an important role in nation-building efforts and addressing various issues over time.
Canadian Palestinian Professional Foundation Gala - 2016MEDIAinTORONTO
The document summarizes the 4th annual gala event of the Canadian Palestinian Professional Foundation (CPPF) held on September 8th, 2018 in Toronto. The event celebrated Palestinian culture and the foundation's achievement in preserving Palestinian heritage and culture. It provided scholarships to Palestinian students worldwide funded through various programs. The foundation's goals are to assist Palestinian students and promote the Palestinian community in Canada. The event included welcoming remarks, performances, award presentations, and thanks to sponsors and donors for their support in helping Palestinian students achieve their educational goals.
ناديدبي للصحافة يطلق الإصدار الرابع من "نظرة على الإعلام العربيMEDIAinTORONTO
The document contains charts and graphs analyzing media consumption trends in India from 2007-2015. It shows:
- TV remains the dominant medium, accounting for 32-43% of total media consumption, though its share has declined in recent years.
- Print media such as newspapers and magazines have seen the largest declines, falling from 27% to 18% of total media consumption.
- Online media such as the internet, online videos and digital downloads has grown significantly from 4% to 9% of total media spending and is poised to continue growing.
- Within the TV segment, general entertainment channels remain the largest category but have lost share to other categories like movies and sports.
- HD penetration of TV households has grown steadily
Dubai PressClub Launches Fourth Edition of Arab Media OutlookMEDIAinTORONTO
The document summarizes key findings from the fourth edition of the Arab Media Outlook report, which covers 17 Arab media markets. It conducted nearly 2,000 interviews across 4 key markets. The report projects a slight increase in net advertising spending in 2012 after a difficult 2011. It also projects that digital advertising will continue growing but will still only reach 10% of total ad spend by 2015. Traditional platforms like TV, newspapers, and magazines will remain dominant for now, though online is gaining. Large pan-Arab broadcasters like MBC have consolidated dominance across most markets with some exceptions.
This document outlines the agenda for a two-day conference on press freedom in Canada held on March 8-9, 2012. The conference featured multiple panels and sessions discussing various issues related to press freedom, privacy, and the law, with panelists from academia and journalism. Key topics included press freedom 30 years after the Canadian Charter of Rights and Freedoms, restrictions on expression of opinion, impacts of new media, secrecy, social media and journalism, implications for privacy and tabloid press, and reconciling press freedom with the courts and access to information. The goal of the conference was to have an open debate on the current state of and future prospects for press freedom in Canada.
Colloque french edited.finalized final layoutMEDIAinTORONTO
fête de la Francophonie 2012 en Egypte qui se tiendra du 4 au 22 mars 2012, l’Université du Caire organise, du 5 au 7 mars prochain, un colloque dont vous trouverez le programme ci-dessous, intitulé
« Energies renouvelables et efficacité énergétique
Enterprise social media management software: Facebook/Twitter/ YouTube mgmt, Social CRM, multi-location features, contests, HTML5 web apps, analytics.
http://www.shoutlet.com
presented by: Highly experienced and successful Search Engine Marketer with experience in a wide variety of industries including software, CPG, telecommunications, apparel, travel, education and professional services.
SpecialtiesPay Per Click campaign management and Search Engine Optimization for superior return on investment. Also experienced in Conversion Optimization including landing pages and conversion funnel.
mobiZONE’s Digital Agency Division develops and maintains cutting edge web presence for businesses focused on the future; the Web and Software Development Division develops and deploys high-level solutions for a broad range of major industries; the Mobile Services Division presents and manages a huge catalogue of mobile multimedia content and provides Value Added Services for mobile devices.
Jesus the King Council newsletter christmas-edition-2011MEDIAinTORONTO
the Christmas edition newsletter published by Jesus the King Council of the Knights of Columbus.Many thanks to the contributors: Rev. Fr. Michel Chalhoub, Grand Knight S.K. Joe Gideon, Deputy Grand Knight S.K. Hikmat Dandan, and S.K. Tarek Marroushi,
Middle East: What Cinema Can Do will present its 5th edition at its traditional location in Paris, the cinema theatre Les 3 Luxembourg, from November 30 - December 13, 2011.
Informa Telecoms & Media's research business has been the leading provider of...MEDIAinTORONTO
Informa Telecoms & Media's research business has been the leading provider of strategic insight, key market data and forecasts for more than 25 years. I'm pleased to share our 2012 research agenda with you
Graphics Canada is the country's largest, longest running and number one trade show for the graphic arts & printing industry, attracting the full spectrum from the design community, smaller quicker printers, medium-sized facilities to the largest operations. at Toronto International Centre, Toronto, Canada
The lawyer summarizes his interview defending former Egyptian President Hosni Mubarak and his family on trial. He explains that Mubarak is in poor health and simply asks "what is the next step?" while his family struggles financially. The lawyer asserts that the sons' frozen foreign assets were legitimately obtained and that the prosecutor has exaggerated evidence against the defendants. He criticizes Egypt's media for spreading misinformation about the trial and says witness testimony has been inconsistent, with some pressured by the prosecutor. The lengthy trial involving over 1,600 witnesses is still ongoing amid various controversies.
This document outlines the agenda for a two-day conference on press freedom in Canada held on March 8-9, 2012. The conference featured multiple panels and sessions discussing various issues related to press freedom, privacy, and the law, with panelists from academia and journalism. Key topics included press freedom 30 years after the Canadian Charter of Rights and Freedoms, restrictions on expression of opinion, impacts of new media, secrecy, social media and journalism, implications for privacy and tabloid press, and reconciling press freedom with the courts and access to information. The goal of the conference was to have an open debate on the current state of and future prospects for press freedom in Canada.
Colloque french edited.finalized final layoutMEDIAinTORONTO
fête de la Francophonie 2012 en Egypte qui se tiendra du 4 au 22 mars 2012, l’Université du Caire organise, du 5 au 7 mars prochain, un colloque dont vous trouverez le programme ci-dessous, intitulé
« Energies renouvelables et efficacité énergétique
Enterprise social media management software: Facebook/Twitter/ YouTube mgmt, Social CRM, multi-location features, contests, HTML5 web apps, analytics.
http://www.shoutlet.com
presented by: Highly experienced and successful Search Engine Marketer with experience in a wide variety of industries including software, CPG, telecommunications, apparel, travel, education and professional services.
SpecialtiesPay Per Click campaign management and Search Engine Optimization for superior return on investment. Also experienced in Conversion Optimization including landing pages and conversion funnel.
mobiZONE’s Digital Agency Division develops and maintains cutting edge web presence for businesses focused on the future; the Web and Software Development Division develops and deploys high-level solutions for a broad range of major industries; the Mobile Services Division presents and manages a huge catalogue of mobile multimedia content and provides Value Added Services for mobile devices.
Jesus the King Council newsletter christmas-edition-2011MEDIAinTORONTO
the Christmas edition newsletter published by Jesus the King Council of the Knights of Columbus.Many thanks to the contributors: Rev. Fr. Michel Chalhoub, Grand Knight S.K. Joe Gideon, Deputy Grand Knight S.K. Hikmat Dandan, and S.K. Tarek Marroushi,
Middle East: What Cinema Can Do will present its 5th edition at its traditional location in Paris, the cinema theatre Les 3 Luxembourg, from November 30 - December 13, 2011.
Informa Telecoms & Media's research business has been the leading provider of...MEDIAinTORONTO
Informa Telecoms & Media's research business has been the leading provider of strategic insight, key market data and forecasts for more than 25 years. I'm pleased to share our 2012 research agenda with you
Graphics Canada is the country's largest, longest running and number one trade show for the graphic arts & printing industry, attracting the full spectrum from the design community, smaller quicker printers, medium-sized facilities to the largest operations. at Toronto International Centre, Toronto, Canada
The lawyer summarizes his interview defending former Egyptian President Hosni Mubarak and his family on trial. He explains that Mubarak is in poor health and simply asks "what is the next step?" while his family struggles financially. The lawyer asserts that the sons' frozen foreign assets were legitimately obtained and that the prosecutor has exaggerated evidence against the defendants. He criticizes Egypt's media for spreading misinformation about the trial and says witness testimony has been inconsistent, with some pressured by the prosecutor. The lengthy trial involving over 1,600 witnesses is still ongoing amid various controversies.
3. Top 100 Case Studies in PR ● Volume 5
PR News Editor: Scott Van Camp,
svancamp@accessintel.com
Publisher’s Letter
Editorial Director: Steve Goldstein,
Cracking Open the Secrets
sgoldstein@accessintel.com
Managing Editor: Greer Jonas, gjonas@accessintel.com
Events & Special Projects Manager: Regina D’Alesio,
rdalesio@accessintel.com
Community Editor: Bill Miltenberg,
bmiltenberg@accessintel.com
Intern: Catherine Wolinski
To Stellar PR
Director of Marketing Communications:
Amy Jefferies, 301.354.1699, ajefferies@accessintel.com
Director of Circ Marketing: What do Somali pirates, pistachio nuts and broken guitars have in common? By
Carol Brault, cbrault@accessintel.com
context of this guidebook, you can probably guess correctly: public relations.
Designer: Tzaddi Andoque
PR News SVP/Group Publisher: Diane Schwartz,
212.621.4964; dschwartz@accessintel.com
Behind nearly every successful initiative in the marketplace – be it managing a
Division President, Heather Farley public affairs issue, launching a product, preserving a reputation, getting no-
President & CEO, Don Pazour
ticed by the media, mitigating a crisis – there’s a smart PR strategy led by a team
of hard-working communicators (and sometimes just a team of one). That is
PR News ADVISORY BOARD what our fifth volume of PR News’ Top 100 Case Studies in PR is all about.
Paul A. Argenti - Tuck School of Business
Ned Barnett - Barnett Marketing Communications In this guidebook you will see that not every case study is one that ends happily
Neal Cohen - APCO
Carol Cone - Edelman
for the organization or the subjects being represented. Sometimes even the
Peter Debreceny - Gagen MacDonald best-laid PR plans cannot win the day. But every case study we’ve selected for
Chris Hammond - Wells Fargo
Mike Herman - Communication Sciences this guidebook highlights best-in-class work that underscores the value of PR.
Mike Paul - MGP & Associates PR
Deborah Radman - Senior PR Consultant The case studies herein offer you a wide variety of tactics and strategies from
Brenda C. Siler - Best Communication Strategies which to learn and apply to your own initiatives. We also chose campaigns that
Helene Solomon - Solomon McCown & Co.
Mark Weiner - PRIME Research have “aged” just a bit, so there’s been time and perspective baked into the sto-
Mary Wong - Office Depot
ries. You will read how PR played a role in mitigating a serious crisis in the seas
PR News BOARD OF CONTRIBUTORS
Dave Armon - Context Optional
when the crew on an industrial shipping company’s vessel was taken hostage by
Andy Gilman - CommCore Consulting Somali pirates. You’ll read about the power of social media in a case study about
Bruce Jeffries-Fox - Jeffries-Fox Associates
Angela Jeffrey - VMS how one guy with a musical background, an idea and the URL to YouTube put
Richard Laermer - RLM Public Relations United Airlines on the defensive when baggage handlers mishandled his guitar.
Richard Levick - Levick Strategic Comms
Ian Lipner - Lewis PR/YoungPRpros If you are in PR, you know it is an art and a science. Through interviews with
Katie Paine - KDPaine & Partners
Rodger Roeser - The Eisen Agency PR team members and key executives, our case study editors are able to give
Lou Thompson - Kalorama Partners
Reid Walker - T-Mobile
you first-hand accounts of how a campaign was executed – from soup to nuts.
Tom Martin - College of Charleston About those pistachio nuts referenced earlier – it’s not easy to get consumers to
pay attention to one brand of nut over another. And it was PR, not advertising
or marketing, that led the way in gaining recognition among consumers for the
PR News published weekly by Access Intelligence, LLC underrated but quite tasty pistachio.
4 Choke Cherry Road, Second Floor,
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The Top 100 Case Studies in PR has only one article about nuts – the rest are
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e-mail: clientservices@accessintel.com about superstars in PR. Through their best practices and lessons learned, you
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will undoubtedly crack open new ideas and tactics to take your PR to the next
Phone: 212.621.4890 Fax: 212.621.4879 level. Best of luck, and keep us posted on your successes!
Order Multiple Copies Sincerely,
To order additional copies of this
guidebook call 888.707.5814 or
clientservices@accessintel.com
Article Reprints
To order Article Reprints from this Diane Schwartz
guidebook call 888.707.5814 or
clientservices@accessintel.com
Senior Vice President & Group Publisher, PR News
Twitter: @dianeschwartz
prnewsonline.com Publisher’s Letter 3
5. Top 100 Case Studies in PR ● Volume 5
Chapter 4—Digital PR ............................................................................88
“PR Aids Grief-Stricken Parents, Rallies the Public Around a Missing College Student” .........................................90
“‘Fresh Ideas’ and a Slice of Social Media the Recipe for Sara Lee’s Deli Brand Campaign” ..................................93
“Nonprofit Orgs Whisper Tweet Somethings via Comcast-Supported Training Program” .......................................96
“When in Gnome: Travelocity Figurehead Goes on a Cross-Country Adventure” ....................................................99
“Trio Spreads Happiness Globally With Year-Long Coca-Cola Expedition” .............................................................102
“U.S. Army Recruits Social Media Campaign to Advance Army Strong Stories Blog Site” .....................................105
“Credit Report Campaign Promotes Smart Spending and Empowers Young Consumers” ....................................107
“Guitar Hero: How United Airlines Turned a Canadian Singer Into a Social Media Star”
by Shabbir Safdar and David L. Haase .................................................................................................................... 110
“PR Leads Massive Media, Partnership Effort for Sesame Street’s 40th Anniversary” .................................................113
“Twitter Shares Navy’s Stories—Proving There’s a Place for It in the Military” .......................................................115
“Rookie’s Viral Take on Taylor Swift Puts NFL’s Trading Card Partner in Spotlight” .............................................118
Chapter 5—Employee Communications ................................................122
“Lockheed’s Peer-Driven Employee Recognition Program Hits Stratosphere” .......................................................124
“An External Approach to Internal Identity Leads to Improved Employee Engagement”
by Steve Halsey and Ken Gedaka ............................................................................................................................. 127
“An Internal Branding/Employee Relations Campaign Puts Safety First” ..............................................................131
“Deloitte Rebrands Around Executive Eminence to Stand Out From the Crowd” .................................................134
“Agency Sets Up Shop at Healthcare Provider for Wellness Outreach” ...................................................................137
Chapter 6—Events ...............................................................................140
“Southwest Airlines Proves Experiential PR Can Fly With Cool NYC Park Porch” .................................................142
“At Depth of Recession, GE’s CEO Stands and Delivers Powerful Speech at West Point” ......................................145
“Best Buy Turns Black Friday Into a Beacon of Hope During Economic Free-Fall” ...............................................148
“Event Marketing & Media Relations Efforts Orchestrate a Groundbreaking Move” .............................................151
“TuTv Finds News Audiences by Casting Legendary Star at Classic Movie House” .................................................154
“Meow Mix Promotes Message to ‘Think Like a Cat’ With Branded Game Show” .................................................157
“CNN PR and Marketing Teams Hitch Election Ratings Fortunes to an Interactive Airstream” ...........................160
“PR Drives Top-Tier Coverage and High Awareness of Ford’s Theatre Renovation” ..............................................163
“Bravo and NBC Cook Up an Integrated Marketing Campaign Fit for a Top Chef” ..............................................166
“Fitness Mag Integrates Editorial Messages With Events, Boosting Brand Awareness” ...........................................168
“Parties, Streaming Technology and Kisses Drive Nationwide Consumer Product Launch” ..................................171
“Comcast Bus Spreads the Gospel” by Angela Cannon ..............................................................................................174
prnewsonline.com Table of Contents 5
7. Top 100 Case Studies in PR ● Volume 5
“Drug-Prevention Toolkit Is Designed With Pre-Teens—and Potential Donors—in Mind” ....................................272
“Restaurant Industry the Biggest Loser as PR Propels Menu Labeling Bill Into Law” .............................................275
“Deal Undone: Grassroots Campaign Quashes Planned Cold Storage Facility”.......................................................278
“Data, DJs and Coalition Building Drive Low-Key Smoking Cessation Campaign” ..................................................281
“Technology, PR Unite to Deliver Mobile Health Service for Expectant Moms” .....................................................284
“Playful Pranks and Pen & Paper Power New York Public Library’s Fund Drive” ....................................................287
“Finding Intersection of Discrete Groups Helps University Restore Funding Source”............................................290
“Beverage Org Capitalizes on Beer Summit to Go on Offensive Against an Old Foe” ............................................293
Chapter 11—Social Responsibility ........................................................296
“Office Depot Makes Case That Going Green Doesn’t Require More Greenbacks”................................................298
“Utility Company ‘Rocks the Bulb’ for CFL-Focused Energy Reduction Campaign” ..............................................301
“Petal to the Metal: Three Nonprofits Push for Sustainable Landscape Guidelines” ..............................................304
“Big Brown Machine Goes Green: UPS Hits the Road to Tell Its Sustainability Stories” .........................................307
“Cisco Taps Into Environmental Zeal to Inspire ‘One Million Acts of Green’”........................................................309
“Sprint and Samsung Make the Right Calls With Launch of a Green Mobile Phone” ............................................312
“Comedy and Event-Driven PR Come to the Rescue of Gilda’s Club of New Jersey” ...............................................314
“Cable Team Taps Sports and Stars to Support Flood Relief for Iowans” .................................................................317
“Western Union Recasts Image and Targets Global Customer Base for CSR Campaign”........................................319
“Nationwide Takes Hands-On Approach to ‘Driving While Distracted’ Campaign”................................................322
“Jiffy Lube Redefines Preventative Medicine With a Healthy Dose of Cause Marketing” .......................................325
“Folk-Rocker Jack Johnson Sings Praises of Reusable Water Bottles for Brita” ........................................................328
prnewsonline.com Table of Contents 7
9. Top 100 Case Studies in PR ● Volume 5
They picked a worthy winner, says Leong. “This kid • News and information surrounding the contest to
is amazing, and his story lived on online for several find the child who would win the opportunity to press
months after he won the contest,” she says. the Texas Stadium detonation button on April 11.
Building the Platform Making an Offer
In a truly integrated effort, the brand, public relations, Hunter and Kraft decided the page would soft launch
promotions, media buying and advertising teams began one month before April 11, to help drive awareness of
by developing guidelines, posting protocol and estab-
the Texas Stadium Explosion event and the announce-
lishing a tone for the Facebook page.
ment of Casey Rogers as the contest winner.
Then, based on the Cheddar Explosion product
The week prior to the detonation, Hunter and Kraft
launch marketing campaign and the brand’s ongoing
began to drive fans to the site via ads on Facebook and
desire to give its mom community “news they could
use,” Kraft and Hunter PR developed a six-month aggressive mommy blogger outreach. The intent was
content strategy and editorial calendar of daily and to bring Facebook users to the “official” fan page and
weekly Facebook postings. encourage them to “like” the page based on the new
Cheddar Explosion content.
One of the campaign challenges, says Rosenfield, was
to release content that wouldn’t come across as market- Using the implosion day as an occasion to drive more
ing drivel. “It’s striking a balance between what’s too likes for the page, a free coupon offer for Cheddar
much information and what’s too little,” she says. Explosion was offered, which led to a surge of 180,000
Leong is more pointed: ‘“Facebook is a place where peo- new fans in one week.
ple have a shared interest. It’s not a brand thing, and you Other fan page features during the launch included
shouldn’t try to be the leader or the discussion pusher.” tabs for the contest; photos/videos from the implosion;
The scheduled postings centered around the following and videos of consumers reviewing Cheddar Explosion.
content areas: “An offer like a coupon is always good to start out with
• Kraft Macaroni & Cheese recipes and product news. on Facebook, says Rosenfeld. Yet because of the mapped
• Content that made moms smile (fun quotes, out content, the page didn’t experience a huge drop-off
greetings, etc.), react and share their own stories, in interest after the coupon offer expired. “Our other
photos, etc. elements kept interest high,” she says.
Selling Macaroni & Cheese:
Females Flock to Kraft Facebook Page
One of the goals of the Kraft Macaroni & Cheese Cheddar Explosion campaign was to attract more moms to a Facebook fan page. Through
outreach to mom bloggers and content that resonated with that audience, the female-to-male ratio changed dramatically.
Source: Hunter PR
prnewsonline.com Chapter 9: Product Launch 241