Tonya Holdren seeks a position focused on preventative health measures and client wellness. She has a background in claims operations and currently works as a consultant, analyzing complex issues and making recommendations. She graduated summa cum laude with a Bachelor's in Health and Wellness and is pursuing an MBA. Her experience includes creating health presentations and resources, personal training and nutrition plan design, and instructing yoga.

1. Tonya J. Holdren
6183 Albany Way Drive 614-946-3810
Westerville, OH 43081 tholdren@att.net
___________________________________________________________________________
CAREER GOAL: To contribute to preventative health measures by educating clients to apply the
methods, tools, and skills that will improve their personal wellness.
Background: Claim Operations/Late Claim Interest & Penalty team Consultant and Lead.
Analyze complex issues, identify root causes, and make recommendations for solutions. Possess
strong organizational skills, detail oriented, professional, flexible, creative, and service-oriented.
Collaborates very well on teams as well as independently. Very passionate about the field of
Health as I graduated Summa Cum Laude with a Bachelor’s of Science in Health and Wellness.
Current MBA student with a 3.9 GPA. My objective is to work in a field focusing on preventative
health measures by helping and educating clients on how to use skills and tools that improve their
own wellness.
RELEVANT EXPERIENCE:
• Created professional presentations and treatment plans, lectures, and coursework
• Fitness assessments
• Fitness and nutrition plan design
• Authored several resource guides in the field of health and wellness
• Created professional website on the topic of health and wellness
(http://catterpillartoabutterfly.wordpress.com)
• Strong organization and analytical skills
• Detail oriented with ability to solve problems quickly and create positive solutions
• Excellent oral and written communication skills with ability to effectively communicate at different
levels
• Able to manage multiple priorities and easily adapt to change in order to meet teams goals and
objectives
• Efficient and flexible in order to meet critical turnaround objectives
WORK HISTORY
Aetna US Healthcare 1999 - Present
Consultant (2013 – Present)
Helpdesk Analyst (2008 – 2013)
Claims Data Specialist (2002 – 2008)
Service Consultant (1999 – 2002)
CorePower Yoga
Yoga Instructor (2015 –2016)
Melt Hot Fitness
Yoga Instructor (2016-Present)
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2. Tonya J. Holdren
6183 Albany Way Drive 614-946-3810
Westerville, OH 43081 tholdren@att.net
___________________________________________________________________________
CURRENT JOB RESPONSIBILITIES:
• Analyze, collaborate with and respond to internal constituent project and service request
inquiries/issues.
• Manage multiple priorities and easily adapt to change in order to meet team goals and objectives.
• Participate on project and service request walkthroughs as subject matter expert for system
releases.
• Adept with the ACAS platform: create and execute detailed ACAS test scripts. Manually rework
complex claim scenarios within the Claim Test Environment (SQA). Analyze test claims to determine
if the claim systems/sub-systems are set-up correctly or if system issue exist. Determine and
document business impact of system issues. Anticipate and avoid potential problems/issues for each
system release.
LEADERSHIP:
• Analyze complex issues, accurately identify root cause and make recommendations for resolution
• Create and execute detailed claims test scripts
• Determine and document business impact of system issues
• Analyze, collaborate with and respond to internal constituent project and service request
inquiries/issues
• Anticipate and avoid potential problems/issues for system releases
• Project team lead
• UAT team lead
EDUCATION
Kaplan University
Bachelors of Science in Health and Wellness 2014
GPA 4.0
Southern New Hampshire University
MBA - Present
GPA 3.9
CERTIFICATIONS
Red Cross Certified First Aid/CPR/AED March 2014
NCCPT Certified Personal Trainer February 2014
Wellness Coaching November 2015
Yoga Alliance RYT May 2015
HONORS
Kaplan University Presidents List
Kaplan University Deans List
Kaplan University Summa Cum Laude
Southern New Hampshire Summa Cum Laude
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3. Tonya J. Holdren
6183 Albany Way Drive 614-946-3810
Westerville, OH 43081 tholdren@att.net
___________________________________________________________________________
VOLUNTEER Work
Citizens for Humane Action
• Regular monetary donations through work program
• Special Events
• Regularly scheduled caretaker
Aetna Wellness Committee
• Group event organization
TECHNICAL EXPERIENCE:
Microsoft Office: Outlook; Lync; Word; Excel; PowerPoint
Wordpress
REFERENCES
Available upon request
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