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1. Cover letter............................................................................................................................................1
2. Confidentiality........................................................................................................................................2
3. Table of contents...................................................................................................................................3
4. Executive summary...............................................................................................................................4
5. Organizational qualifications .................................................................................................................5
6. Staff qualifications .................................................................................................................................9
7. Company background and references................................................................................................14
8. Methodology........................................................................................................................................16
8.1 Staffing capabilities .....................................................................................................................16
8.2 PeopleSoft consulting .................................................................................................................20
8.3 Project Management Process.....................................................................................................20
8.4 Development Methodology .........................................................................................................24
8.5 Testing.........................................................................................................................................28
8.6 Change Management and Control..............................................................................................29
8.7 Risk Management .......................................................................................................................31
8.8 BPO capabilities..........................................................................................................................32
8.9 P&L Mobility Solutions ................................................................................................................35
8.10 Level of Effort (LoE), Statement of Work (SoW) and Timeline ...................................................41
9. Value added services..........................................................................................................................44
10. Pricing .............................................................................................................................................45
11. Appendix .........................................................................................................................................46

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Process Quality Assurance

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Process Quality Assurance (QA) activities focus on the project processes / activities used to plan and
produce your deliverables. It makes sure your project satisfies the approved quality standards and
processes. Our Project Quality Assurance team reviews all your deliverables prior to submission to the
Mesa County. The output of Process QA includes quality review reports, non-compliance documents, and
related statistics.

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Client
Representative
Vendor
Representative
Strategic
transformation
board
Client support
– Exec Mgmt.
Vendor
Exec Sponsor
Vendor
Delivery Head
Executive steering committee
Project
Manager
Domain Lead
Delivery Lead
Delivery Team
Dev Lead
Dev Team
Engagement Mgr. Project Mgr.
Delivery Mgr. Account Mgr Delivery
Oversight
Engagement group
Client team
Project team
HR
QA
Finance
Admin
Vendor
support

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Reporting schedule
Report Prepared by Sent to
Weekly status
report
Monthly status
report
Project
manager
Project director
All stakeholders
Engagement
group steering
committee
Meeting schedule
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Business Customer
Vision Commitment Governance Architecture
IT Vendor
Functional
software

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Sprint 1
Story Story Points
User Story A 10
User Story B 20
User Story C 20
User Story D 5
Week 1 Week 2
Sprint 1
Story Story Points
User Story X 10
User Story B 20
User Story C 20
User Story D 5
User Story X of size 10 arrives with
greater priority
Product Backlog
Story Story Points
User Story E 10
User Story F 10
User Story G 30
Product Backlog
Story Story Points
User Story A 10
User Story E 10
User Story F 10
User Story G 30
NOTE: User Story A is chosen to move to backlog since User Story A is the only story that has the same
size as X. If there is more than one story that has the same size then the priority is looked at before
moving to backlog

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Changes identified CR
proposed
No changes
No changes
No changes
No changes
Feasibility analysis by
ThoughtFocus PM
Evaluation / Estimation
by ThoughtFocus PM
ThoughtFocus approval
(CCB authority)
Customer approval
Go ahead with changes
Revisit the CR
Revisit the evaluation and estimation of CR
Revisit the reason for ThoughtFocus rejection
Revisit the reason for rejection of CR by customer

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• Identify stakeholders
• Define exit criteria
• Discovery planning
• Resource planning
• Risk planning
• Baseline
• Rapid discovery
• Validate baseline
• Measurement systems
• Site set up
• Planning for shadow
• Risk planning
• Shadow customer team
• Process mapping
• Remove unknown
• Planning for reverse
shadow
• Assume primary role
• Control plans for process
fulfilment
• Measurements
• Readiness for steady state
• Validate exit criteria
• Governance model
• Finalize SLAs
Transfer
ownership
Kick off Discover Shadow Reverse
shadow
Duediligence
Contract
Steadystate
Tools & templates Knowledge reporting, SLA management Governance model
2 Weeks 3 Weeks 1 Weeks

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UI layer (HTML,
CSS, java
script)
Business logic
layer
Data access
layer
Service access
layer
Domain model
iOS platform
specific code
Android
platform
specific code
MS Windows
platform
specific code

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Hybrid COE
Technology Transformation
IT Transformation Service
 Consulting
 Application Portfolio Optimization
 Solution Architecture
 Legacy Modernization
 Bespoke Application development
 Packaged application implementation
IT/ITEs Managed Service
Process Outsourcing
 Product Engineering
 Product Sustenance
 Product Technical Support
 SaaS based solution offering
BUSINESS ALIGNED SERVICES & ENGINEERING (BASE)
 Business Process Outsourcing
 Knowledge Process Outsourcing
 Financial Accounting Outsourcing
 Help desk
Finance
Payment
Manufacturing
Aerospace
Education
Insurance
Hi-Tech
Utilities
Legal
 Application Maintenance
 Packaged Application Support
 Shared services model
 Total outsourcing
 Factory model

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