Thomas Weeks is a dynamic and motivated senior operations, safety, and client services management professional with over 18 years of experience in the transportation and travel industry. He has a proven track record of managing key accounts, ensuring outstanding customer service, and generating new revenue channels through impactful presentations. Weeks is skilled in operations management, regulatory compliance, safety inspections, and relationship building. He currently serves as the Regional Manager for Republic Airways Holdings, overseeing flight operations in 33 cities across the Southeast U.S., Mexico, and the Caribbean.

1. THOMAS WEEKS
874 RED FOX LANE | CONCORD, NC 28025 | 980.622.5570 | TWEEKSORLANDO@YAHOO.COM
SUMMARY
Dynamic, motivated Senior Operations, Safety and Client Services Management
Professional with extensive experience in highly competitive Transportation / Travel and
Tourism environments. Proficient at managing key accounts, maintaining continuous
client communications, and ensuring outstanding customer service. Expert at impactful
presentations aimed at capturing new channels of revenue. Fluent in industry-related
regulatory policies, protocol and safety compliance.
Additional experience in Human Resources functions including recruiting, talent
acquisition, training and mentoring. Superior communication, negotiation and liaison
skills; track record in facilitating smooth operational workflow. Dedicated to exceptional
service and consistent performance excellence.
Areas of Expertise:
 Operations Management
 Market Trends & Analysis
 Regulatory Compliance
 Safety / Security Inspections
 Key Relationship Building
 Revenue Generation
 Impactful Presentations
 OSHA / FAA / TSA / DOT
 Liaison Skills
 Performance Optimization
SELECTED HIGHLIGHTS AND ACHIEVEMENTS
 Assisted in planning, initiating and implementing new flight service into key Mexican corporate and vacation
markets including Mazatlan, Mexico City, Guadalajara, and Puerto Vallarta (Republic Airways / Delta);
 Organized new flight service into popular, high-volume tourist destinations such as major hubs in the Bahamas and
Providenciales / Turks and Caicos (Republic Airways / American);
 Spearheaded reintroduction of previously terminated Jet Service to Key West, Florida, via negotiations with Key
West’s Airport Authority, Chamber of Commerce and City Council (Comair / Delta Connection);
 Two-time Recipient, Circle of Stars Employee Award voted by clients / passengers and colleagues (Republic Airways);
 Profiled in April 2016 issue of Airwaves: Customer Service Quarterly Newsletter (Republic Airways);
 Certified, Ground Security Officer (FAA) and Compliant Resolution Official (DOT).
EMPLOYMENT HISTORY
Republic Airways Holdings, Orlando, FL / Charlotte, NC, 2002 – present
Offering over 1,300 daily flights to over 110 cities in North America and the Bahamas, Republic Airways Holdings operates airline
partner brands including American Eagle, Delta Connection and United Express.
Regional Manager, Southeast United States, Mexico and Caribbean, 2006 - present
Promoted from within to organize new flight services into untapped, highly lucrative markets. Networked with respective
local entities including City Councils, Chambers of Commerce and Governors’ Offices to initiate new travel opportunities
in designated regions. Continue to ensure all safety standards and compliance.
 Oversee flight operations in thirty-three (33) cities in the Southeast United States as well as specified Caribbean and
Mexican markets operating in partnership with United, Delta and American Airlines;
 Conduct daily interface with over seventy-five (75+) Station Managers across supervised territory; ensure all are
updated on Transportation Security Administration (TSA) and Federal Aviation Administration (FAA) revisions;
 Respond to all irregular operations and emergency scenarios; submit details to Director, Vice President and CEO;
 Perform on-site station audits involving all records, employee compliance, status of aircraft appearance, and regulatory
safety and compliance adherence; submit daily reports to CEO;
 Attend Airport Managers Meetings throughout territories and weekly meetings with Airport Authority in Charlotte;
also participate in Yearly Full Scale Emergency / Simulated Crash Drills;
 Maintain 24/7 availability and 25% travel schedule; regularly make on-site visits of two or more (2+) stations per week.
Key Accomplishments:
 Expanded service to key markets in Mexico, Caribbean and Turks and Caicos, resulting in heightened revenue
generation and market positioning;
 As World Tracer Coordinator, brought down lost baggage ratio to best in industry at the time;
 Received performance-based bonuses each consecutive year of employment with Republic Airways.

2. THOMAS WEEKS page 2 of 2
General Manager, 2002 - 2006
Charged with maintaining customer satisfaction and ensuring company’s market position. Transitioned from position as
Regional Manager, Sales and Marketing for Comair / Delta Connection as Chautauqua / Republic Airways began takeover of
service in Orlando, FL. Introduced new aircraft and supervised full-cycle of operations for ninety (90) flights daily.
 Oversaw operations of Orlando transition from Comair / Delta Connection aircraft-based hub to Chautauqua / Delta
Connection / Republic Airways hub;
 Secured productivity and workplace stability as employees adjusted to takeover;
 Safeguarded continued adherence to all FAA requirements and TSA /Homeland Security directives.
Key Accomplishments:
 Served as primary point person for all operational issues;
 Acted as top-tier liaison between Delta and Chautauqua / Republic Airways during full transition.
Comair / Delta Connection, Roanoke, VA / Orlando, FL
A wholly owned subsidiary airline of Delta Air Lines, Comair operated passenger services to destinations in the US, Canada, Mexico and
the Bahamas under the brand name Delta Connection.
Regional Sales and Marketing Manager, Southeast United States and Caribbean, 1998 – 2002
Promoted to serve as primary person responsible for educating business partners on product line.
 Managed and maintained relationships with top ten travel agents and corporate accounts across approximately thirty
(~30) cities, totaling over three hundred (300+);
 Personally met with Airport Managers in every city served; delivered on-site presentations at key Delta accounts and
at all Delta Reservation Centers, both in the US and abroad;
 Facilitated monthly Familiarization Trips to educate travel services partners on new jets, routes and destinations;
 Assisted accounts in defining sales goals and creating effective strategies to achieve them; presented attractive
incentives to motivate reaching / exceeding sales numbers;
 Coordinated and hosted educational marketing events for top sales producers based on performance;
 Regularly interviewed as company spokesperson; delivered press releases and crisis communications; attended
multiple conferences as company representative.
Key Accomplishments:
 Via educating municipal officials, aligning with local business and acting as Guest Speaker at trade shows, negotiated
reintroduction of Jet Service to Key West, FL, yielding an immediate increase in passenger loads;
 Personally managed key corporate accounts, i.e. Price Waterhouse Coopers and International Paper;
 Represented Comair to press outlets and media platforms during major pilot strike.
Additional Employment:
Supervisor, Customer Service (Comair / Delta Connection, Orlando, FL)
Lead Agent, Customer Service (Comair / Delta Connection, Roanoke, VA)
EDUCATION, CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS
Associate of Arts, Business / Travel & Tourism (National Business College, Salem, VA)
SITA Certification / Seminar (SITA Reservations)
Certified, Ground Security Officer (Federal Aviation Association)
Certified, Compliant Resolution Official (Department of Transportation)
Certified, World Tracer Coordinator (Shuttle America and Chautauqua, 2002 – present)
Member, National Business Travel Association (NBTA) (1998 – 2002)
Member, Central Florida Business Travel Association (CFBTA) (1998 – 2002)
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