2. Outline
■ Introduction
■ Types of Communication
■ Non Verbal Communication
■ Importance of Non Verbal Communication
■ Types of Non Verbal Communication
■ Conclusion
3. Communication
The exchange of thoughts
or information to convey
different messages by verbal,
non verbal, or written
medium is called
communication.
5. Non Verbal Communication
It is a speech less communication in which
expressions are used to communicate rather than
words.
Non Verbal Communication includes
■ Body Language
■ Facial Expressions
■ Gestures
■ How we stand
■ How we act
■ Scent
6. Importance of Non Verbal
Communication
Non Verbal Communication consist of
■ Body Language = 55%
■ Paralanguage = 38%
■ Verbal Language = 7%
7. Effects of Non Verbal
Communication
■ Repetition
Reinforce the saying.
■ Contradiction
Contradict and make the speaker untruthful.
■ Complementing
Complement the verbal message.
■ Substitution
Taking place of words.
■ Accentuating
Underline a certain point.
9. 1. KINESICS
■ Body language
■ Physical movements
■ Posture of standing and sitting
■ Eye and facial expressions
■ Use of smiling, furrowing, giggling
■ Varies culturally
■ Mediterranean Culture: extensive hand movements and body gestures.
10. 2. OCULESICS
■ Eye behavior
■ Static or fixed gaze to dynamic eye movements
■ China and Indonesia: Direct eye contact is bad.
■ Japan: Look at throat.
■ Arab Culture: Direct eye contact
11. 3. PROXEMICS
■ Social use of space
■ Effective use of space in social setting
■ Such as business and homes
Intimate space
(0-18inches)
Informal space
(18 inches–4 feet)
Social/Formal
space(4-12 feet)
Public space
(Beyond 12 feet)
12. 4. HAPTICS
■ Touching
■ A function of culture
■ Meditterranean, Middle East and Latin
American cultures: Embraces and hand holding
■ North America and North Europe: Occasionally,
i.e hand shaking, sporadic shoulder touching.
■ Northern Asian Culture: Rare physical touching
13. 5. VOCALICS
■ Paralanguage
■ Vocal cues, more accurately Non phonemic qualities
■ Include accent, loudness, tempo, pitch, rate of speech, nasality and tone
■ Arab Culture: speaking loud depict sincerity
■ North America: Loudness is interpreted as aggression
14. 6. CHRONOMICS
■ Use of time
■ Involves punctuality as well as pattern of dominance or deference
■ Monochronomics: Doing one thing at a time
■ Polychronomics: Doing many things at a time
15. 7. Appearance
■ Role played by person’s look and physical appearance
Appearance
Enhancements
Dress
Grooming
Hair Color
Body Shape Skin Tone
17. 9. ARTIFACTS
■ Apparent objects visible in the room
■ Choice of automobiles
■ Western Cultures: Pets
■ Arab Cultures: Rugs and prestige
18. 10. OLFACTIVES
■ Deals with smell
■ Use of perfumes and spices
■ High Contact Cultures: Customary to get close enough to smell the other
person
■ Arabs and Religious Muslims
