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The Non Verbals Communication, communication skills
- 1. NON VERBAL COMMUNICATION Presented to:Dr. Athar Munir Presented by: Muhammad Sheraz Muhammad Nouman Muhammad Arsalan Muhammad Umair Tanvir Ahmad
- 2. Outline ■ Introduction ■ Typesof Communication ■ Non Verbal Communication ■ Importance of Non Verbal Communication ■ Types of Non Verbal Communication ■ Conclusion
- 3. Communication The exchange ofthoughts or information to convey different messages by verbal, non verbal, or written medium is called communication.
- 4. Types of Communication 1. VerbalCommunication 2. Non Verbal Communication 3. Written Communication
- 5. Non Verbal Communication Itis a speech less communication in which expressions are used to communicate rather than words. Non Verbal Communication includes ■ Body Language ■ Facial Expressions ■ Gestures ■ How we stand ■ How we act ■ Scent
- 6. Importance of NonVerbal Communication Non Verbal Communication consist of ■ Body Language = 55% ■ Paralanguage = 38% ■ Verbal Language = 7%
- 7. Effects of NonVerbal Communication ■ Repetition Reinforce the saying. ■ Contradiction Contradict and make the speaker untruthful. ■ Complementing Complement the verbal message. ■ Substitution Taking place of words. ■ Accentuating Underline a certain point.
- 8. TYPES OF NONVERBAL COMMUNICATION
- 9. 1. KINESICS ■ Bodylanguage ■ Physical movements ■ Posture of standing and sitting ■ Eye and facial expressions ■ Use of smiling, furrowing, giggling ■ Varies culturally ■ Mediterranean Culture: extensive hand movements and body gestures.
- 10. 2. OCULESICS ■ Eyebehavior ■ Static or fixed gaze to dynamic eye movements ■ China and Indonesia: Direct eye contact is bad. ■ Japan: Look at throat. ■ Arab Culture: Direct eye contact
- 11. 3. PROXEMICS ■ Socialuse of space ■ Effective use of space in social setting ■ Such as business and homes Intimate space (0-18inches) Informal space (18 inches–4 feet) Social/Formal space(4-12 feet) Public space (Beyond 12 feet)
- 12. 4. HAPTICS ■ Touching ■A function of culture ■ Meditterranean, Middle East and Latin American cultures: Embraces and hand holding ■ North America and North Europe: Occasionally, i.e hand shaking, sporadic shoulder touching. ■ Northern Asian Culture: Rare physical touching
- 13. 5. VOCALICS ■ Paralanguage ■Vocal cues, more accurately Non phonemic qualities ■ Include accent, loudness, tempo, pitch, rate of speech, nasality and tone ■ Arab Culture: speaking loud depict sincerity ■ North America: Loudness is interpreted as aggression
- 14. 6. CHRONOMICS ■ Useof time ■ Involves punctuality as well as pattern of dominance or deference ■ Monochronomics: Doing one thing at a time ■ Polychronomics: Doing many things at a time
- 15. 7. Appearance ■ Roleplayed by person’s look and physical appearance Appearance Enhancements Dress Grooming Hair Color Body Shape Skin Tone
- 16. 8. ENVIRONMENT ■ Communicativevalue of social space ■ E.g. business people. Room Size Color Location Accessibility
- 17. 9. ARTIFACTS ■ Apparentobjects visible in the room ■ Choice of automobiles ■ Western Cultures: Pets ■ Arab Cultures: Rugs and prestige
- 18. 10. OLFACTIVES ■ Dealswith smell ■ Use of perfumes and spices ■ High Contact Cultures: Customary to get close enough to smell the other person ■ Arabs and Religious Muslims
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