Kathleen Van Veenendaal was employed to oversee the rental of an architect-designed beachside home over the 2016 Christmas and January period. She represented the homeowners to clients, inspected the property after guest departures and before new arrivals, and ensured the house was fully stocked. Kathleen also sent thank you notes to guests, collected feedback, and provided the homeowners with a detailed 4-page report and images at the end of the rental period. The homeowners found Kathleen to be friendly, efficient, and thorough, trusting her to competently manage their property in their absence.