PPT on Consumer Protection act

1. The Consumer Protection Act, 2019.
• Prevent consumer (Buyer) of Goods & Services, and the public, against
unfair practices in the marketplace
• Consumer Protection Act, 2019 is an Act of the Parliament of India. It
repeals and replaces the Consumer Protection Act, 1986
• 2019 act have added three more provision from 1986 act, E-commerce,
Product liability, Unfair Contracts
• It deals with matters relating to violation of consumer's rights, unfair trade
practices, misleading advertisements, and all those circumstances for
consumer harm.

2. Consumer Forum

3. What is the procedure to file a complaint in the consumer forum??
STEP 1: Intimation via Notice: ...
STEP 2: Get the Consumer Complaint Drafted: ...
STEP 3: Attach Relevant Documents: ...
STEP 4: Appropriate Forum: ...
STEP 5: Pay Requisite Court Fees: ...
STEP 6: Submit an Affidavit:

4. How to approach the District Forum?
• The complainant can make the complaint on a plain
paper, which is then notarized and can be filed in
person or through an authorized agent.
• Four copies plus additional copies for each party are
to be filed by the complainant.
• The Court Fee above 5 to10 lakh 1000 rs, upto 1 cr
5000

5. What are the reliefs that can be granted under the Consumer
Protection Act?
1. Refund of the price paid by the Consumer while purchasing the product and additional
compensation for damages suffered if any and cost of litigation, if claimed.
2. Removal of Defects i.e. if the Consumer Forum concludes after conducting proper
tests that there exist material defects, it may pass an order to cure or remove those
defects.
3. Replacement of goods by the service provider if feasible.
4. Compensation may be awarded to the complainant if it has been proved that physical,
mental or any other loss or damage was suffered owing to the usage of the goods or
availing of the services.
5. Imposing a ban on the sale of hazardous goods and their withdrawal from the market.
6. An order for removal of deficiency in service if feasible.
7. An order for discontinuance of Unfair/ Restrictive Trade Practice in cases where the
cause of action was such practice. The Authority is empowered to impose a complete
or conditional ban on the aforementioned practices which may be unfair or restrictive
in nature.
8. Payment of the adequate cost or the cost of litigation if claimed by the complainant