1. Compliments & Reviews of Events (Quotes)
Author’s EvEnt on Reactive Attachment Disorder - Adopt America Network (November 2013)
 “Loved hearing the personal perspective and not from a ‘school-trained professional’. Loved Jessie’s
book and his entire presentation. Very well done. Thank you!!”
 “I thoroughly enjoyed the small, close-knit venue. It felt more personal and comfortable, almost family-
like—as opposed to a traditional ‘seminar’ venue or workshop lecture.”
 “I think the time was used well.”
 “Thanks so much for the follow-up!”
 “Thank You so much Spenser for taking the time to really listen to the needs of the parents of Northwest
Ohio!!!”
100th
Anniversary - Elmore Church of God (2011-2013)
 “Thank you for all your hard work on this great project! The photo and video discs were great!”
~ Annette
 “Let me thank you for all your hard work in organizing the Elmore Church’s 100th
Anniversary. You
didn’t miss a detail and it was just wonderful.” ~ Lois
 “Thanks again for all your hard work in making that a very special weekend!” ~ Joan
 “This was the biggest and grandest event for our church in several decades!” ~ Ward
Holiday Party - Adopt America Network (2013)
 “We had a great time at the Christmas party!! Thanks everyone!” ~ Joanne
 “It was great! I really liked the choir.” ~ Christine
 “The choir was really wonderful. Wouldn’t mind hearing them again next year! We love our teddy
bears! Thanks so much!!” ~ Amy
 “Thanks for a great time tonight. Music was lovely and good food as always!” ~ Tami

2. Parents’ 50th
Wedding ANNIVERSARY – 2014
 “Thanks for all the hard work you did to organize such a terrific celebration of your parents' 50th
wedding anniversary! I was so glad to have been able to join in the fun. You obviously strive to
‘delight’ your stakeholders/customers which involves an element of surprise. While you ‘exceeded my
expectations’ to have the additional party at your parents’ home for family members, the surprise you
created by holding back news of my attendance turned into a "delight" for both your mother and me.”
~ Pat
 “You put together a wonderful celebration for your parents!” ~ Michelle
 “Superb in every way!! Perfect setting!!! Thanks for inviting us!!” ~ Bonnie
 “You did a great job, wonderful food and beautiful venue.” ~ Jeannette
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Concierge at The Greenbrier – White Sulphur Springs, WV - (October 2014 – present)
Awards:
Employee of the Week – March 2015
Front of the House Employee of the MONTH – April 2016 (voted by resort managers & directors)
GUEST SURVEY: Were there any members of our staff who provided extraordinary service?
 “Spenser at the concierge desk.” ~ Elizabeth
 “Spenser and Jinny at the concierge desk had the best smiles and were very helpful”
 (someone I helped over the phone commented after their visit)
“I also want to commend the concierge staff for going above and beyond to make sure my son's nut
allergy was addressed.” ~ Robert S.
 Spenser (concierge) ~ Jamie C.
 “Spenser, concierge...really really knows what he is doing...GREAT JOB!” ~Mr. & Mrs. F.
 “The young man who was at concierge was instrumental in solving the mystery of my missing items by
introducing me to the manager. Both are fine examples of employees who know how to handle a delicate
situation with grace.”
 Spenser, This is great, you are taking the cake orders communication to another level, I really
appreciate what you are doing; by doing so you take away any chance for an error. Thank you.
~ Pedro (F & B Manager)
 Concierge was very nice (guy), but can’t remember his name. ~ Andrea W.

3.  (To Concierge Manager) “Just wanted to pass on that Spenser has been a pleasure to work with on
these Cottage check-ins.” ~Carl (Director of Guest Services)
 “Spenser at the concierge desk was awesome!” ~Adam D.
 “A remote did not work. I took it to concierge and he had one brought up a little while later.”
~Michael W.
 “Spenser – Concierge- was so helpful with suggestions on what to do on our brief stay, as well as
making our tour and dinner reservations.” ~ Sandie B.
 “Spenser was very helpful arranging my amenities. I really appreciated speaking with him!”
~ Phil N.
 “We were very impresses with the young man at the concierge desk. He not only helped up with
information about the Greenbriar, but also Lewisburg.” ~ Robert S.
 “Thank you, Spenser! Our trip was wonderful—much appreciated. We look forward to coming back
soon!” ~ Mr. & Mrs. Brand
 “I had ordered balloons for my son’s birthday prior to our arrival. They were not there as expected, and
Spenser at concierge had the balloons brought to the room while we were at the theater.”
~Denise G.
 “Spenser at Concierge was excellent!” ~Coby H.
 “Hello Spenser, Thanks for your help with the bottle of prosecco for my son & his fiancé!” ~Joy S.
 “Spenser at the concierge desk was amazing!” ~Charmaine M.
 “Spenser arranged for a place for me to nurse my child during my meetings. Thank you!” ~Jaime B.
After helping guests by email prior to their arrival –
 “Spenser, You are the best, thanks! Hope I can meet you in person next week, I owe you a drink!
~Ryan W.
 “Fantastic!!! Thanks so much! I really appreciate you being able to help me with this at such a late
date! Many thanks! If you let me know the name of your supervisor, I will be happy to commend you.”
~Tracy H.
PERSONAL CONCIERGE
 “You are an All-Star!” “What would I do without you?!” “You’re amazing! Thanks so much!”
“You’re a superstar!!!” ~Geoffrey W.

4.  “Thanks for making my parents feel special this weekend during my dad’s 70th
birthday! We all had a
great relaxing time.” ~Kevin H.
 “We all loved Spenser, our concierge. We wanted to take him home with us!” ~Kathryn H.
 “WOW. You are the man! Yahoo!” “I feel like we are getting the King’s treatment…nothing of a
surprise given your constant level of excellence, but this is really over the top!” “You’re the best!
Thank you sir!” “again…you’re the best! The kids are dreaming up things to challenge your
resources.” “Thanks again sooooo much…the best time we have ever had at the Greenbrier. Thanks
much to your efforts and kindness. Keep it up!” ~Ben L.
 “Spenser – Enjoyed having Concierge meet us at the cottage” ~Scott U.
 “Spenser the Concierge was wonderful!” ~Brian J.
 “Spenser was our concierge, very helpful and supportive in arranging our cottages and special requests
we made and birthday celebration.” ~Kris B.
 “Spenser, Heather, & Ashleigh are the best concierge staff.” ~John & Mary L.
 “The concept of using a concierge for our pre-arrival and day of arrival was very much appreciated. A
nice touch in the cottage was the complimentary beverage, fruit, and nuts. Thanks to Spenser our
concierge.” ~Jim W.
 “Our concierge Spenser was super nice and made the experience wonderful.” ~Joe H.
 “On behalf of our entire family, thank you so much for everything that you did to make our weekend so
special. My wife was beside herself all weekend and the accommodations at the cottage were incredible.
This was a special celebration and you and the Greenbrier made it even more special!” ~Mark S.
 “We stayed in the Florida Cottage and were greeted upon arrival by the concierge, Spenser. He was
very helpful in getting our bags inside and making sure we knew where to go. The cottage was
incredible and since the weather was turning cold, it was nice to build a fire and have wood ready for us
each day! Can’t wait to come back and visit again!” ~Keith W.
 “The one staff member who I thought gave amazing service was Spenser. I was looking for the theater
and the restroom. Spenser went out of his way to walk me. I thought this was a great service instead of
just pointing.” ~Robert W.
 “We had such a great weekend. Thanks, again, for your kind assistance! I told the head concierge how
much I appreciated your help. – All the best, ~Kandy E.”
 “Thank you so very much for taking care of Mr. Taylor and his needs! I feel he was in great hands!”
~Shirley M.

5.  “Your personal concierge, Spenser Benefield, was terrific to work with. Very helpful and
accommodating. The flowers in the cottage were beautiful and the surprise welcome basket and
champagne was a nice surprise.” ~Katherine E.
 “The young male concierge I spoke with about copies was super nice.” ~Cathy M.
 “Is it possible to assign Spenser to be our contact for help planning our March and December trips? He
was wonderful in helping with this last trip and organizing everything we requested.” ~David E.
 “Spenser, Thanks for all your help. I’m leaving an envelope for you at the concierge desk. Thanks
again and Merry Christmas!” ~Andrew E.
 “Spenser in Concierge was very helpful.” ~Holly S.
 “Spenser, we enjoyed our stay in the Treasury Suite very much! Thanks again for your help.” – Ed U.
 “The reservation was handled very well. I got a call from the Personal Concierge prior to my arrival
and the concierge was at the cottage upon our arrival.” ~ Michelle M.
 “We stayed in one of the cottages on this visit. The accommodations in the cottage were excellent. The
concierge was very attentive and took excellent care of us. We look forward to returning.”
~Damon E.
 “Spenser Benefield – he coordinated multiple cars and arrivals and made everyone feel welcome and
familiar. Our concierge was fantastic! We loved Spenser!” ~Kelly C.
 “Spenser Benefield was so accommodating and informative. My family had a great time! The cottage
was fantastic…I did not realize all the snacks & drinks that you would bring, nor did I know about the
fresh flowers…all was just so welcoming.” ~Heather B.
 “Spenser has been our Personal Concierge for the past 2 years. He has been nothing short of perfect
and we would (and have) recommend him personally to other friends whom we know visit The
Greenbrier. The new accouterments that accompany cottage living are great.” ~Ben L.
 “Spenser – Thanks so much for all of your assistance during our stay.” ~Karl & Nicki B.
 “Spenser met us at the cottage. He couldn’t have been any better!!! Extremely personable & spent time
with us explaining absolutely everything of importance. He was well beyond expectations & set the tone
for a wonderful stay.” “Spenser Benefield was amazing! What a difference maker he is. Really started
us off on the right foot & was always available for anything we needed.” ~John D.
 “We called Spenser, our concierge, and he directed us to the cottage where we were staying.”
~Kristy F.

6.  “Spenser, our concierge, was outstanding!” ~James C.
 “The concierge for the Governor’s Suite was most helpful.” ~William J.
 “Spenser at concierge was a pleasure and very accommodating and helpful to me when I arrived a bit
fluttered!” ~Andrea G.
 “Spenser on the concierge desk was great.” ~Gerald D.
 “Spenser was very helpful.” ~April B.
 “Spenser met us in the lobby and escorted us to our suite and was charming.” ~Sam N.
 “Dear Spenser, Thank you for caring. You truly made my mother feel special, and let me tell you, she is
special. I had mentioned that she was almost 87. I believe that you understood that his trip was her
birthday celebration. Every restaurant celebrated her birthday. Truly amazing. They even sang to her in
the Main Dining Room. You made a lady in the twilight of her life very, very happy. I cannot thank you
enough. With the sincerest regards, ~ Deborah Y.”
 “Dear Spenser, Thank you again for all your hard work and meticulous preparation and
communication in advance of our planned visit. You did such a great job making us feel looked after and
we were so sorry to have had to postpone. That said, we look forward to seeing you our next visit.”
~David E.
 “Last, but certainly not least, Spenser at the Concierge desk was fabulous! He was so thorough even
before we arrived. We had many conversations before our arrival that included many recommendations
that were so important to our stay. Thank you, Spenser!” ~Mary R.
 “We got to our suite and Spenser had indeed handled everything, it was beautiful. Our keys, agenda,
information, beautiful flowers, snacks, drinks, and chocolates laid out for us. Spenser was
accommodating, patient, informative, confident, and professional.” ~Lynda E.
 “Spenser Benefield our concierge was wonderful in putting our schedule together. (10 people ages 5 to
79, this equals lots of different interests!) ~Paul B.
 “Spenser Benefield for his assistance and checking-in on us at the Colonnade cottage during the flood
on 6/23/16.” ~Timothy B.
 “Spenser, We were sorry to have missed you before we departed yesterday, as we wanted to thank you
for all that you did to make the 50th
Anniversary celebration a success. Our family time together at The
Greenbrier will be something that we will always cherish and we greatly appreciate your personal
attention in the preparation for this special occasion. Also, congratulations on your recent recognition
as Employee of the Month. We saw your picture in the hallway after visiting the shops. Based on our

7. experience with you, I can say that this recognition is well deserved! Thank you again, and we look
forward to our next visit to The Greenbrier!” ~John W.
 “Spenser, our concierge for the cottage, was wonderful and did such a great job for us during our visit.
He was very helpful the entire time!” ~Keith G.
 “…Most of all, I want to thank you and the Greenbrier again for taking care of us, as we had an
unforgettable experience, for all the right reasons. In particular, I want to commend you and the staff
for their professionalism and commitment to culture. I have travelled all over the world, and I am hard-
pressed to name any property that can match it. We hope to return someday soon!” ~Stan Y.
 “Spenser Benefield – Excellent helping our 23 family members to arrange their activities for a week.”
~Ron & Jaqueline B.
 “Spenser & Mattie were in touch all weekend and very kind and as helpful as they could be.” ~Jessica P
 “Thank you so much for all of your help! Sincerely, The Flannery Clan”
 “Spenser was particularly helpful throughout.” ~Donald P.
 “Spenser, Thanks for making sure the people who need to know when excellent service is performed
are notified. I hope you enjoy the bookmark made by my 94-year old friend.” ~Sandra H.
 “Spenser, Thanks for all the efforts on our special requests. Appreciate You!” ~The DiSabato’s
 “Thank you, Spenser! We had a great time!!” ~Maura D. & guests
 “Spenser was very helpful.” ~Sarah S.
 “Spenser was helpful in getting our room set-up and assisting with our child’s car seat.” ~David E.
 “Spenser was wonderful and helpful at check-in and we knew we had access to him or the concierge
throughout our stay. Thank you!” ~Michael M.
 “Spenser at Concierge was wonderful.” ~Richard S.
 “Everything about our arrival experience was wonderful. Spenser Benefield was excellent in helping
arrange our arrival and was waiting for us at the front door. He was most helpful in answering
questions. Everything was handled perfectly. I would definitely want to work with Spenser again on
future trips.” ~Dustin T.
 “Merry Christmas and Happy New Year! Great stay at the Treasury Suite. Thank you!”
“Spenser from concierge desk, he made our stay more pleasant at the Treasury Suite.” ~Souheil A.

8.  “We had a wonderful stay. Thank you for all the great service. Your smiles while you work are
contagious. Happy New Year!” ~Edwin H.
 “Dear Spenser: Thank you so much for doing your job so well and taking such good care of Julie and I
during our stay in the Windsor Wing of The Greenbrier.” ~George C.
 “Spenser the Concierge and Walter the bellman were both wonderful!” ~Kama R.
 “Spenser – the Windsor Club Concierge – charming and very helpful.” ~Kelley S.
 “Spenser – several emails and phone call before our arrival, and wonderful help and service while at
the Greenbrier. He did a wonderful job and met us at the car. The Carleton Varney Suite was set-up just
perfect for our needs.” ~Kirk D.