The document contains testimonials from many former clients who praise Susan's professionalism, diligence, communication skills, and dedication in helping them buy or sell homes. They describe her as going above and beyond, answering all questions promptly, and making the process easy and stress-free. Several clients mention relying on Susan's expertise and knowledge of the local real estate market as out-of-state buyers. Overall, the testimonials portray Susan as providing excellent customer service.