A business owner met Ed Morrison of Ultimate Horizons Business Solutions at a networking event. Ed helped the business owner's customer service team think about how to add more value in interactions with clients through personalized conversations. The team was already experienced but Ed provided concrete examples from his own call center experience. Valuable training was provided on de-escalation techniques through interactive presentations offering realistic solutions the team could directly apply. The business owner would recommend Ultimate Horizons for anyone looking to educate their teams.

1. TESTIMONIAL: ULTIMATE HORIZONS BUSINESS SOLUTIONS
I had the good fortune to meet Ed Morrison, of Ultimate Horizons Business Solutions at
a local business networking event. Ultimate Horizons helped to get my team thinking
about the way they interact and the value that can be attached to every interaction
they make. This resulted in my team having more personalized, friendly interactions
with our clients. Despite the fact that my team was already incredibly experienced in
customer service and high functioning, Ed really got them to think about how they
could add value when they were engaging with the customer. I really liked that Ed was
able to speak from experience. Having worked at various levels within a call centre
himself, he was able to give concrete examples as well as offer realistic advice from a
perspective that the staff at Infinity could relate to.
Of particular value was the advice and training offered on de-escalation techniques. The
presentations were very interactive. Ed offered realistic solutions and strategies that my
team was able to implement directly after the training. I would recommend Ultimate
Horizons Business Solutions to anyone who is looking to educate.
Meghan Newman
Infinity Telecentre