The communication audit report summarizes findings from a survey of 20 English-speaking board members and a focus group of 10 Spanish-speaking board members of the Temple Group. Key findings include: 1) Both English and Spanish-speaking board members want more information about their roles and job duties as board members and how well they are performing. 2) They also want more information about organizational problems and policies. 3) Spanish-speaking board members feel they do not receive the same level of information as English speakers because meetings and documents are only in English. The report recommends providing an interpreter at meetings, translating documents into Spanish, and giving more specific feedback and information to all board members.

1. 1
Final Communication Audit Report
Temple Group Of Austin
Date: October 11, 2014
To: Dr. Brady
From: Tony Ponder, Consultant for Ponder Consulting
Contact Information: 512-619-6834 (Office Phone)
tponder@stedwards.edu

2. 2
Temple Group of Austin Texas Communication Audit Report 2014
Table of Contents
Report
Executive Summary…………………………………………………………………………………………………………………. Page 3-4
Introduction……………………………………………………………………………………………………………………………….Page 5
Method……………………………………………………………………………………………………………………………………..Page 6
Measuresand Findings……………………………………………………………………………………………………………….Page 7
ConclusionsandRecommendations…………………………………………………………………………………………..Page 9
LimitationsandContributions…………………………………………………………………………………………………….Page 11
Potential Contributions……………………………………………………………………………………………………………….Page 12
Appendices
CoverLetter………………………………………………………………………………………………………………………………..Page 13
Proposal ………………….. …………………………………………………………………………………………………………………Page 14
Survey……………………………………….. ………………………………………………………………………………………………..Page 15
Data AnalysisSpreadsheet…………………………………………………………………………………………………………….Page 16
Journal ………………………………………………………………………………………………………………………………………….Page 17
Time Log ………………………………………………………………………………………………………………………………………Page 21

3. 3
Temple Group of Austin Texas Communication Audit Report 2014
Executive Summary
RESEARCH SETTING: Thisfinal reportdescribesacommunication auditprovidedforthe TempleGroup
of AustinbyPonderConsulting. Thisorganizationhasbeenininexistence since1983. Overthe last few
yearsthere have beenseveral proposalstoexpandthe space currentlyoccupiedbythe Temple Group.
In orderto do itis essential tomake sure thatbothEnglishandSpanishspeakingboardmembers
understandthe choicesandengage inthe decisionmakingprocess.Currentlythere are 20 board
memberswhospeakEnglishand10 board memberswhospeakSpanish.Ponderconsultinghas
completedacommunicationauditforthe Temple Group.
Research Question: The research questionfor this study is,“Are communication channelsin the
organization efficient?”
Methods
In orderto involve bothEnglishandSpanishspeakingboard membersPonderConsultingwill conducta
survey(quantitative data) withEnglishspeakingboardmembersanda focusgroup(qualitative data)
withSpanishspeakingboardmembersbecause several of the Spanishspeakingboardmembersdonot
reador write Spanish.Bothgroupswere askedthe same general questions.
Qualitative Sample
Qualitative datawascollectedwithtenSpanishspeakingboardmembersusingafocusgroup.The focus
grouplastedone hour. Focusgroup questionsincludedinformationabouthow boardmembersreceive
informationfromothers,howtheysendinformationtoothersandwhichchannelsof communication
theyused.Informationfromthe focusgroupwastranscribedandthemeswere developedfromthe
information.
Quantitative Data
Quantitative datawascollectedusinga20-questionsurveywithtwentyEnglishspeakingboard
members.The surveyhasthree sectionsthatincludedreceivinginformationfromothers,sending
informationtoothers,andchannel of information.The answersonthe survey use the Likertscale with
an answerrange of 1 to 5. Data was enteredinanExcel spreadsheetandExcel formulaswere usedto
calculate the meanand difference inmeans. The qualitativedatawascodedand recommendationsare
given. The surveyhasthree sectionsthatincludedreceivinginformationfromothers,sending
informationtoothers,andchannel of information. ICA surveyquestionswere usedtodevelopthis
survey.
Limitations:
Tony Ponderthe Executive Officerof PonderconsultingisanEnglish speakingmemberof the boardand
may be biasedinhisjudgmentaboutthe directionforthe expansionof the Temple.Inaddition,Spanish

4. 4
speakingmembersmaynotfeel comfortabletalkingaboutthe communicationchannelsof the Temple
and havingthe sessionaudiotaped.
There isalso an in-balance betweenthe numberof Englishspeakingboardmembers(20) completingthe
surveyandthe numberof Spanishspeakingboardmembers(10) completingthe focusgroup.This
imbalance maycause skewedresults.
Conclusions:
- BothEnglishand Spanishspeakingboardmemberswouldliketoreceive more informationabouthow
theywell theyare performingasboardmembers.
- BothEnglishand Spanishspeakingboardmemberswouldlikemore informationabouttheirspecific
jobdutiesasboard members.
- BothEnglishand Spanishspeakingboardmemberswouldliketoreceive informationaboutanyspecific
problemstakingplace withinthe Temple Grouporganization.
- BothEnglishand Spanishspeakingboardmembersneedreceive the same informationatthe same
time aboutboard decisions.
- EnglishandSpanishboardmembersneedall documentspresentedatboardmeetingsbothinwriting
and verballysononboardmemberswhodonot reador write can understandthe issuesandbe
includedinthe decisionmakingprocess.
Recommendations:
Temple GroupLeadership should provideboardmembersspecificinformationabouttheirjobduties
and rolesindecisionsmaking.
Temple LeadershipshouldalsoholdregularmeetingsinSpanishandEnglishtokeepboardmembers
informedof anyissuestakingplace withinthe templeandupcomingdecisionsthatneedtobe made by
the board.
The Temple Groupshouldhire a bilingualEnglishSpanish interpretertotranslate EnglishintoSpanishfor
all board meetingsandboardinformationsessions.
The Temple Groupshouldhave all documentstranslatedandprintedinEnglishandSpanishtoengage
Spanishspeakingboardmembers.

5. 5
INTRODUCTION
In 2014 The Temple GroupContractedwithPonderConsultingtoconducta communicationaudit. The
lasttwentyfive yearsthe size of the congregationhasincreasedsubstantiallyandthe serviceshave
expanded. The Temple Grouphasitsmission toserve the peopleof the communitywiththe creationof
a foodpantry and free income tax servicesonthe weekends. The Churchhasbeeninexistencesince
1983. Overthe last fewyearsseveral proposalshave beentalkedabouttoexpandthe space currently
occupiedbyThe Temple Groupbecause of the new foodpantryand the influx of the community forthe
free income service. Manyof the new congregationspeaks Spanishasa firstlanguage andbecause of
thismanyof the newboard membersare Spanishspeaking. Currentlythe boardconsistsof 20 English
speakingmembersand10 Spanishspeakingmembers.
Increasingthe size of the buildinghasbeendiscussedinformallybutthe goal isto have all board
membersincludedinthe decision. The purpose of conductingacommunicationauditistodetermine
howboard membersreceiveinformation,share informationandwhatchannelsof communicationthey
use. LeadershiphasnoticedthatSpanishspeakingboardmembersmaynotbe fullyincludedin
discussionsanddecisionmaking. Ponderconsultinghasbeenaskedtoconductthisaudit. Leadership
wantsto sure all board membersare includedparticularlythose boardmemberswhospeakSpanishbut
may notread or write SpanishorEnglish.
Thisreportdescribesacommunicationauditprovidedforthe Temple Groupof AustinbyPonder
Consulting. Afterseveral meetingswithboardmembersPonderConsultinghasdevelopedthe following
researchquestion:“Are communicationchannelsin the organization efficient?”

6. 6
METHODS
Ponderconsultinghasdecidedtoconductauditusingbothquantitativeandqualitative methods.
Quantitative Data
Quantitative datawascollectedthrougha20 itemsurvey. Thissurveywasdistributedhardcopytothe
twentyEnglishspeakingboardmembersduringameeting. Surveyquestionswere chosenfromthe ICA
survey. Answerstothe questions onthe surveyuse aLikertscale with1 to 5. Data was enteredinan
Excel spreadsheetandExcel formulas were used todetermine the meanandthe difference inmeans.
The surveyhas three sectionsthatincludedreceivinginformationfromothers,sendinginformationto
others,andchannel of information.
BELOW ARE THE RESULTS FROM THE SURVEY.
SectionI of III: ReceivingInformationfrom Others
Questions1-5ask youabout howmuch informationyouare currentlyreceivingfromothersandhow
much informationyouneedtoreceivefromothers. Please provide twoanswersforeach question.
Use the followingscale. 1 = verylittle 2 = little 3 = some 4 = great 5 = very great
For example:if youcurrentlyreceiveverylittle information score 1 if youneedto receive more
informationaboutatopicscore 5.
Topic How much
informationI
currently receive
How much
informationI need
to receive
DIFFERENCE IN
MEANS
1. Howwell Iam doingin myjobas a
board member
2.45 4.25 2.00
2. Organizational policiesthateffect
my job
2.70 3.95 1.25
3. My job dutiesasa board member 2.70 4.30 1.60
4. Mistakesand failuresof my
organization
2.65 3.75 1.10
5. Specificproblemsourorganization 2.95 4.25 1.30
FINDINGS
Board memberscurrentlyreceive informationabouthow theyare doingintheirjobas boardmembers
(M=2.45), organizational policies(M=2.70),their jobduties(M=2.70), mistakesandfailuresinthe
organization(M=2.65) and specificproblemsof ourorganization(M=2.95). Board membersneedto
receive more informationabouthowtheyare doingintheirjobasboard members(M=4.25),

7. 7
organizational policies(M=3.95),theirjobduties(M=4.30), mistakesandfailuresinthe organization
(M=3.75) and specificproblemsof our organization(M=4.25).
CONCLUSIONS
Board members wouldliketoreceive more feedback abouthow theyare doingas boardmembersand
theirdutiesasboardmembers.
Board memberswouldalsolikemore informationaboutspecificproblemsof the organization,
organizational policies,andmistakesof the organization.
SectionII of III: SendingInformationto Others
Questions6-10 askyou aboutthe amount ofinformation you send to others.Give eachtopicone score
that indicatesthe amountof informationyoucurrentlysendandthe amountof informationyouneedto
send.
Use the scale. 1 = very little 2 = little 3 = some 4 = great 5 = very great
Topic How much
informationI
currently send
How much
informationI need
to send
DIFFERENCE IN
MEANS
6. ReportingwhatIam doingas a
board member
2.90 3.65 .70
7. Reportingboard-relatedproblems 2.80 3.30 .50
8. Complainingaboutboard
membershipandorboardconditions
3.35 2.95 -.40
9. Requestinginformationnecessary
to be a board member
3.20 3.55 .35
10. Askingforclearerinstructionsfor
beinga boardmember
3.20 3.95 .75
FINDINGS
Board membersreportsendingsome informationabouthow theyare doingasboard members
(M=2.90), reportingboardrelatedproblems(M=2.80), complainingaboutboardconditions(M=3.35),
requestinginformationaboutbeingaboardmember(M=3.20), and clearerinstructionsforbeinga
board member(M=3.20). The difference inmeansbetweenhow muchinformationboardmembers
sendand whatto sendisnot significantbecausethe difference inmeansislessthan(M=1.00).
CONCLUSIONS
Board membersreportthattheyare sendinginformationisadequate.
SectionIII of III: ChannelsofInformation

8. 8
Questions11-15 ask youabout the amountof information youcurrentlyreceive throughthatchannel
and the amountof informationyouneedtoreceivethroughthatchannel.
Use the followingscale. 1 = very little 2 = little 3 = some 4 = great 5 = very great
Topic How I currently
receive information
How I needto
receive information
DIFFERENCE IN
MEANS
11. Face to face 3.20 4.05 .85
12. Powerpointpresentation 2.10 3.05 .95
13. Interpreter 2.50 4.10 1.60
14. PrinteddocumentsinEnglishand
Spanish
2.35 4.70 2.35
15. Telephone 3.35 3.30 -.05
16. Texting 2.65 2.40 -.20
FINDINGS
Board membersreportreceivinginformationface toface (M=3.20), receivinginformationthrough
powerpointpresentation(M=2.10),receivinginformationthroughaninterpreter (M-2.50),receiving
informationthroughprinteddocumentsinEnglishandSpanish(M=2.35),and receivinginformation
throughtelephone(M=3.35). The differenceislessthan(M=1.00) for all channelsof communication
exceptthe interpreterandprinteddocumentsinEnglishandSpanish.
CONCLUSIONS
Board memberswouldliketoreceive tohave aninterpreterandprinteddocumentsinEnglishand
Spanishasanotherchannel of communication.
QUALITATIVE DATA
Qualitative datawascollectedthroughafocusgroup with10 Spanishspeakingboardmembersof the
Temple group. The focusgroup wasconductedinSpanish. The focusgroup lastedone hour.The
purpose of the focusgroup wasto understandhow Spanishspeakingboardmemberscurrentlyand
wouldlike toreceive information,currentlyandwouldliketosendinformationandwhatchannelsof
communicationtheycurrentlyreceiveinformationandwhatchannelstheyneedtoreceive information.
Focus GroupMETHODS
Spanishspeakingboardmemberswere promisedthatnone of theiranswerswouldbe reportedwith
theirnamesandthat the tape wouldbe destroyedatthe endof the study. An interpreterwashiredfor

9. 9
the focusgroup and askedandreceivedpermissionfromthe participantstoaudiotape the session.
Informationfromthe focusgroupwastranscribed. The informationwascodedtofindthemes.
Focus GroupQuestions:
1. How muchinformationdoyoucurrentlyreceive aboutyourrolesasa boardmemberandhow
wouldyoulike toreceive?
2. How muchinformationdoyoucurrentlysendaboutyourrole as a board memberandhow
much wouldyoulike tosend?
3. Whichchannelsof communicationdoyouusuallyuse andwhichwouldyoulike touse? (Face-
to-face,PowerPoint,interpreter,printeddocuments,telephone andtexting).
FINDINGS
The main themesfromthe focusgroupisthat Spanishspeakingboardmembersfeel astheyare not
receivingadequateinformationas comparedtoEnglishspeakingboardmembers. The mainthemes
fromthe focusgroupwas that Spanishspeakingboardmembersdonotfeel theyreceive the same
informationasEnglishspeakingboardmembers becausethe boardmeetingsare conductedinEnglish
and all printeddocumentsare inEnglish. Spanishspeakingboardmembersreportreceivingtheir
informationinformally fromanotherSpanishspeakingboardmember. Spanishspeakingboard
members reportsendinginformationthroughotherSpanishspeakingboardmembersandwouldlike to
have more informationabouttheirrolesasboardmembers. The focusgrouplastedone hour.
CONCLUSIONS
Duringthe focus groupSpanishspeakingboardmembersstatedtheywouldlike toreceivethe
informationduringboardmeetingsthroughaSpanishspeakinginterpreter.
QUANTITATIVE AND QUALITATIVE CONCLUSIONS
EnglishandSpanish speakingboardmembersreportthattheywouldlike toreceive more information
abouttheirrolesas boardmembersandhow well theyare doingtheirjob.
EnglishandSpanishspeakingboardmembersreporttheycurrentlyreceive littleinformationabout
specificproblemsinthe organizationbutwouldlike toreceivemore.
Spanishspeakingboardmembersreporttheywouldlike tohave aninterpreterpresentduringboard
meetingsandotherinformationsessions.

10. 10
Recommendations
EnglishandSpanishspeakingboard memberswouldlike toreceive more informationabouttheirroles
as board membersandhowtheyare doing.
The Temple Groupneedstohire a bilingual interpretertotranslate all meetingsandinformation
sessionsfromEnglishtoSpanishforboardmembers.
All printeddocumentsshouldbe printedinEnglishandSpanish.

11. 11
Potential Limitations of this Study
The consultantof thisproposal isalsoa boardmemberof the Temple Group. Thisauditormay be
biased.
Anotherpotential limitationisthatonlySpanishspeakingboardmembersparticipatedinthe focus
group.
The third potential limitationisthatonlyEnglishspeakingboardmembersparticipatedinthe survey
questionnaire.
:
.

12. 12
Potential Contributions to this Study
Thiscommunicationauditprovidesthe Temple Groupwithamethodtoinclude bothSpanishand
Englishspeakingboardmembersinthe decisionmakingprocess. By hiringaninterpreterand
translatingwrittendocumentsinSpanish the TempleGroupwill engageSpanishspeakingmembers
more effectively.

13. 13
Appendices
SURVEY COVER LETTER
Survey Title: Temple Group Survey
Survey Administrator: Tony Ponder
Date: 9/11/14
Dear Congregation
You have been invited to participate in a survey to understand the effectiveness of
communication channels in serving our community and the Temple organization. You are being
asked to participate because you are a board member. The survey will ask English Speaking
board members questions about how satisfied you are with current communication channels.
For Spanish speaking board members a focus group will be held to gather the same
information.
The survey will take 10-15 minutes to complete. The results from the survey will be shared with
the board member. Please review the informed consent form prior to completing the survey. If
for some reason you do not wish to participate in the survey you will not be penalized. Return
of this survey implies informed consent. Once the results have been analyzed and a report will
be made to the board and completed surveys will be destroyed.
Please take a few minutes today to complete the survey. Please answer all questions as
completely and accurately as possible. Your responses will be processed confidentially and only
group data will be made available. If you have any questions regarding the survey or would like
a copy of the survey results, please contact Tony Ponder at 512-619-6834. Thank you for your
contribution to this important survey.
Sincerely,
Tony Ponder

14. 14
Temple Group Proposal
9/4/2014
To: Dr. CodyBrady
From: TonyPonder
Subject: ChurchRemodeling
Purpose:
Thissurveyisto propose a Churchremodeling. The currentfacilitywillbe demolishedwiththe intentof
rebuildingamore spaciousandergonomicallyfacilityforthe currentandfuture congregation.
Summary:
The proposal identifiesthe Temple asthe researchsite. The projectexploresthe researchquestion,
howdo the communicationchannelsusedinthe organizationfunction? The researchutilizesfocus
groupand surveydata collectionmethodologies.
ProposedProject:
The projectconsistsof a church thatis locatedinan impoverishedareathatisinneedof largerfacility.
The organizationiscalledthe Temple anditsmissionistohelpthe communitywithalarge foodpantry
as well aseducatingthe illiterate withfree tax income services.
Identificationofa single researchquestion:
Are communication channelsinthe organizationefficient?
The ten boardmembersof thisorganizationhave language barriersandthree quartersof the members
are illiterate inthe Englishlanguageaswell astheirnative tongue.
Proposedmethodof data collection:
The projectwill use twomethodsof datacollection. The firstwill be a focusgroup. The secondwill be a
survey.
Conclusion:
The proposal isquantifyandqualifythe needforalarge facilityforthe Temple.

15. 15
Temple Group Survey
SectionI of III: ReceivingInformationfrom Others
Questions1-5ask youabout howmuch informationyouare currentlyreceivingfromothersandhow
much informationyouneedtoreceivefromothers.Please provide twoanswersforeach question.
Use the followingscale. 1 = verylittle 2 = little 3 = some 4 = great 5 = very great
For example:if youcurrentlyreceiveverylittle information score 1 if youneedto receive more
informationaboutatopicscore 5.
Topic How much informationI
currently receive
How much information
I needto receive
1. Howwell Iam doingin myjobas a board
member
2. Organizational policiesthateffectmyjob
3. My job dutiesasa board member
4. Mistakesand failuresof myorganization
5. Specificproblemsourorganization
SectionII of III: SendingInformationto Others
Questions6-10 askyou aboutthe amount ofinformation you send to others.Give eachtopicone score
that indicatesthe amountof informationyoucurrentlysendandthe amountof informationyouneedto
send.
Use the scale. 1 = very little 2 = little 3 = some 4 = great 5 = very great
Topic How much informationI
currently send
How much information
I needto send
6. ReportingwhatIam doingas a boardmember
7. Reportingboard-relatedproblems
8. Complainingaboutboardmembershipandor
board conditions
9. Requestinginformationnecessarytobe a
board member
10. Askingforclearerinstructionsforbeinga
board member
SectionIII of III: ChannelsofInformation
Questions11-15 ask youabout the amountof informationyoucurrentlyreceive throughthatchannel
and the amountof informationyouneedtoreceivethroughthatchannel.
Use the followingscale. 1 = very little 2 = little 3 = some 4 = great 5 = very great
Topic How I currentlyreceive
information
How I needto receive
information

16. 16
11. Face to face
12. Powerpointpresentation
13. Interpreter
14. PrinteddocumentsinEnglishandSpanish
15. Telephone
16. Texting

17. 17
Temple Group Analysis
Assume the scale runs 1=very little, 2+little, 3=some, 4=great, 5=very great.
Dif in
Item #
Surv
1
Surv
2
Surv
3
Surv
4
Surv
5
Surv
6
Surv
7
Surv
8
Surv
9
Surv
10
Surv
11
Surv
12
Surv
13
Surv
14
Surv
15
Surv
16
Surv
17
Surv
18
Surv
19
Surv
20 Mean Mean sd
How well I am doing in my job as a board member?
1-Current 1 2 4 3 2 2 1 1 2 1 1 2 3 3 3 4 4 4 3 3 2.45 1.10
1-Need 3 5 4 3 4 5 5 4 4 5 4 4 4 4 4 5 5 5 4 4 4.25 1.80 0.64
Organizational policies that effect my job?
2-Current 2 3 3 4 3 3 4 1 3 2 2 2 2 2 2 3 4 4 2 3 2.70 0.86
2-Need 3 5 3 4 3 3 4 4 4 4 5 5 4 4 4 4 4 5 3 4 3.95 1.25 0.69
My job duties as a board member?
3-Current 3 2 4 4 2 2 1 2 2 2 1 1 3 3 3 3 5 5 3 3 2.70 1.17
3-Need 5 5 3 3 5 4 4 4 4 4 5 5 5 5 5 4 4 5 3 4 4.30 1.60 0.73
Mistakes and failures of my organization?
4-Current 1 1 3 2 1 2 1 3 2 4 4 4 3 2 2 2 4 4 4 4 2.65 1.18
4-Need 4 5 3 2 5 2 3 4 4 4 3 3 4 4 5 5 4 5 3 3 3.75 1.10 0.97
Specific problems of our organization?
5-Current 3 3 4 2 1 3 1 2 2 2 5 4 3 4 2 3 5 4 2 4 2.95 1.19
5-Need 5 5 4 2 5 5 4 4 4 4 5 4 4 5 5 5 4 5 3 3 4.25 1.30 0.85
Reporting what I am doing as a board member?
6-Current 1 1 3 4 2 3 2 3 4 5 2 1 3 2 3 5 4 4 3 3 2.90 1.21
6-Need 4 4 3 4 3 4 4 3 3 3 3 3 4 4 4 4 5 5 3 3 3.65 0.75 0.67
Reporting board-related problems?
7-Current 2 2 4 3 1 2 1 3 4 5 2 2 2 2 4 3 4 4 2 4 2.80 1.15
7-Need 4 5 3 4 2 3 3 4 3 3 1 2 3 4 4 4 4 4 3 3 3.30 0.50 0.92
Complaing about board membership and or board conditions?
8-Current 3 3 3 3 3 3 3 2 2 5 3 4 4 3 5 5 4 4 3 2 3.35 0.93
8-Need 4 1 3 3 4 5 5 2 2 3 1 1 2 3 3 3 4 4 3 3 2.95 0.40 1.19
Requestion information necessary to be a board member?
9-Current 1 1 4 2 2 4 3 4 4 4 5 2 2 3 3 5 4 4 3 4 3.20 1.20
9-Need 5 5 4 2 5 3 3 4 2 2 3 3 4 4 4 4 5 5 2 2 3.55 0.35 1.15
Asking for clearer instructions for being a board member?
10-Current 1 1 2 4 3 2 4 4 4 4 5 5 2 2 3 3 5 5 2 3 3.20 1.32
10-Need 5 5 2 4 5 5 4 2 2 2 3 5 4 5 5 5 5 5 3 3 3.95 0.75 1.23
Face to face communication?
11-C 4 5 2 2 1 1 2 3 4 4 1 4 3 3 3 5 5 5 3 4 3.20 1.36
11-Need 3 3 3 4 5 5 3 4 3 3 5 5 5 5 5 5 4 5 3 3 4.05 0.85 0.94
4
Power point presentation communication?
12-C 1 1 2 2 1 1 1 4 2 3 1 1 1 1 1 3 5 5 3 3 2.10 1.37
12-Need 4 4 4 2 3 4 3 2 3 3 1 2 1 3 3 3 4 5 3 4 3.05 0.95 1.05
Interpreter communication?
13-C 1 1 2 2 1 1 2 5 5 5 1 1 3 3 2 3 3 3 3 3 2.50 1.36
13-Need 5 5 5 5 5 5 5 3 2 3 5 5 4 4 5 5 3 3 3 2 4.10 1.60 1.12
Printed documents in English and Spanish?
14-C 1 2 2 2 1 1 2 1 1 2 3 1 4 4 3 3 4 4 3 3 2.35 1.14
14-Need 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 2 4 4.70 2.35 0.73
Telephone communication?
15-C 5 3 3 3 3 1 1 4 3 5 5 4 2 2 4 4 5 4 3 3 3.35 1.23
15-Need 4 4 1 3 3 4 3 3 3 2 3 4 3 3 4 4 5 4 3 3 3.30 0.05 0.86
Texting Communication?
16-C 4 1 2 3 1 1 1 2 4 4 5 4 1 1 1 1 5 4 3 4 2.60 1.54
16-Need 5 4 1 2 1 1 1 2 2 1 3 2 1 2 2 2 5 4 3 4 2.40 0.20 1.35

18. 18
Temple Group Analysis Findings
Findings
1. Respondants report how I am doing my job as a board member is little (M=1.80). They need more feedbacke (M=4.25).
2. Respondants report organizational policies that effect my job is little (M=1.25). They need more information (M=3.95).
3. Respondants report receiving job dutie information is little (M=1.60). The need would like to receive more information (M=4.30).
4. Respondants report mistakes and failures of the organization is little (M=1.10). The would like to receive more information (M=3.75).
5. Respondants report how information about specific problems of the organization is reported is little (M=1.30).. They would like to receive more information (M=4.25).
6. Respondants report how sending information as a board member is little (M=0.75). They would like to send more information effectively (M=3.65).
7. Respondants report how sending information as a board member is little (M=-.50). Sending information is effective (M=3.30).
8. Respondants report how sending informatin about complaining about board membership and or board conditions is little (M=0.40). Sending informatin is effective (M=3.95).
9. Respondants report how sending information about information to be a board member is little (M=0.35). Sendinging information is effective (M=3.55).
10. Respondants report how sending information about clearer instructions for being a board member is little (M=0.75). Sending information is effective (M=3.95).
11. Respondants report communicating face to face is little (M=0.85). Face to face commincation is effective (M=4.05).to face communication is effective (M=4.05).
12. Respondants report communicating Power Point presentation is little (M=0.95). Power Point presentation is effective (M=3.05).
13. Respondants report communicating with an interpreter is little (M=1.60). An interpreter is effective (M=4.10).
14. Respondants report communicating with telephone is little (M=0.05). Telephone communication is effective (M=3.35).
15. Respondants report communicating with texting is little (M=0.20). Texting is effective (M=2.60).
Possible conclusions
Respondants would like to receive more information about how they are doing as well as other board members.
Respondants would like to send information more effectively to other board members.
Respondants would like to more channels of communication among other board members.channels of communication among other board members.
Recommendations
The Temple group needs to regroup and focus on how communication is received and sent to board members.
Difffernt channels of communication should be incorported such as Face to Face, Power Point presentations, an interpreter, and telephone communication.

19. 19
Journal for Organizational Research
8-31-14
Veryoverwhelmedwiththe amountof readingandhandoutsinthisclass. I feel thatIneedmore
guidance intermsof examples of whatiskindof informationneedstobe populatedinmyproposal. The
template isuseful andappreciatedhoweverIthinkmaybe seeingmypeersproposalswill help. The
readingisprettyeasyto understandhoweverIhave questionsstill. Maybe a 7 weekcourse isnot good
for thisclass
9-1-14
Took a deepbreathandtackledmyassignmentwithfreshsetof eyes. Iamgoingto use the template as
my basisof my proposal. Iam confusedsometimesthatthe proposal isnotthe projectbut the
communication aspectof itor lack of. It’shard to be UN biasand try to treatmyself asa consultant.
9-6-14
In classtodaywe talkedaboutthe qualitative/quantitativeresearch. The handoutwasinstrumental in
helpingdistinguishthe differencesof each. We got intogroupsand critique eachother’sproposal and
got to keepexamplesof each. Thisreallyhelpedme see thatIwasfocusedonmy projectinsteadthe
communicationaspectof the proposal. OurgroupexchangedcontactinformationwhichIfeel will help
withthe durationof the class
9-13-14
A verygoodclass today. Dr. Brady put usin our peergroupstodayfor overan hour. Lookingat my
peerspapershelpsme understandwhatisbeingaskedof me. Ifeel thatthere isa lotof information
givenIget a little confused. Dr.Bradyalso handedoutexamplesof surveysfrompreviousclasses.
Reallywashelpful..Ialsolearnedhowtocreate a table inWord.
9-14-14
I redidmysurveytodayusingTablesinWord. The firstthingI had to do wasget myproposal question
inline inorderto do my survey. Ialsoworkedonmy coverletteras well. Iaddedthatsurveyswouldbe
destroyedafterthe reportwasgenerated.
9-15-14
I have beentextingmyclassmatesonsome insightof mysurvey. Iwant to adda sectionthataskshow
informationisreceived. Nottoosure. Probablyaddthe conventional waslike PowerPoint,texting,
telephone,andprintedmaterial intwolanguages.
9-20-14

20. 20
I attendedclasstoday. We reviewedtoexcel templateforoursurveyquestions inanotherclassroom.
We discussedlimitations/generalizations. The bestpartof the class wastakingour peerssurveys.I
learnedalot. We than talkedaboutchoice codingqualitative data. JenniferandDr.Brady offeredtheir
assistance withexcel.
9-21-14
I tooka stabon Excel today. Was verydifficult. Notmuchaccomplished. Icalledmysupervisorandhe
agreedto helpme onMonday at work. Read the assignedchapters.
9-22-14
I askedmysupervisoratwork to assistme withExcel spreadsheet. He showedme how tocalculate the
meanand standarddeviation. Iama little confusedabouthow towrite whatison the bottomof the
spreadsheetandemailedDr. Brady. I submittedmyExcel spreadsheettoDr. Brady. I am on the right
track. This proposal isstartingtocome together. Itmakesmore sense now. Of course I do nothave all
the answersbutit isa learningprocess.
9-26-14
Finishedprogressreport. Startingtocome together. Will getmore assistance frompeersinclass.
Emailedclass peersandtextedSuzana.
9-27-14
Attendedclass. Didcheckin. Saw a shortvideoonstandard deviation. Gotintoworkgroups. Shared
data, discussedfindings,andreviewed/editedquestions. Mockinterview (2x2) forfocusquestionsfor
my Spanishspeakinggroup. MetAngie Cross. Paststudentthatisdoingverywell forherself because of
thiscourse.
9-28-14
Workedon outline forfinal project. ProjectincludesExecutivesummary,whichisahighlightsof the
report. Workedon qualitative reportinterviewsandqualitativesurveys.
9-29-14
Workingon final report. Veryconfussing. PrintedupAngie’sauditreport. Verywell writtenandlooks
veryprofessional. Will tryitincorporate some thingsinmine auditreport.
10-4-14
Executive summaryreview examples. Dr.Brady brieflyshowedushow tocode qualitative data. Went
overreportsinclass. In ourgroups we discussedFindingsforourreports(Table inserts,overviewof
data, conclusionsandrecommendations.

21. 21
Temple Group Time Log
Date Action Time
8/30/2014 Attendedclass 3
8/31/2014 Readchaptersand brainstormed 4.5
draft proposal
1-Sep-14 Starteddraft proposal andreread 4
notes.
9/3/2014 Workedon proposal andreread 4
handouts
9/6/2014 Attendedclass 3
9/7/2014 Workedon proposal andreread 1.5
9/8/2014 Workedon survey 3
9/11/2014 Finisheddraftof surveyand
coverletter 4
9/13/2014 Attendedclass 3
9/14/2014 SurveyusingTablesinWord
and addedto mycoverletter 3
9/15/2014 Met withpeersto discusmy
suvey 2
9/20/2014 Attendedclass 3
9/21/2014 WorkedI AnalysisinExcel 2
9/22/2014 FinishedExcel withassistance 4
9/26/2014 FinishedProgressReport 2
9/27/2014 Attendedclass 3
9/28/2014 Tweakinganalysis 2
9/29/2014 Workingon final report 2