2. Telecom MIS January 2022 2
S.
No.
Name of Customer
New Order Value (₹ Crore)
Order Date RTCC/CC Account Manager
First Year
Order Value
Total Order
Value
1
Employees' Provident Fund
Organization
5.11 13.67 11.01.2022 CC-EB C B Tiwari (CM)
2
Bharat Petroleum Corporation
Limited
0.75 3.74 25.01.2022 WRTCC Shubham (Engr.)
3 Central Council for Research 2.79 2.79 12.01.2022 CC-EB Gaurav Agarwal (CM)
4 ONGC 0.73 1.47 05.01.2022 NRTCC Aditya Jha (M)
5 Sify Technologies Limited 0.77 0.77 03.01.2022 SRTCC Arshad (M)
6 Deshkal Network Private Ltd. 0.66 0.66 20.01.2022 NRTCC Archana Rajput (M)
7 O P Jindal Global University 0.64 0.64 20.01.2022 NRTCC Amit Vashistha (M)
8 NTPC Limited 0.08 0.24 28.01.2022 WRTCC Prashant (M)
9 Misc. 1.72 1.72
Total 13.25 25.70
Highlights- New Orders / Customer Added -January 2022
New Orders worth ₹ 25.70 Cr. received and 4 New Customer added during the month January 2022.
3. Telecom MIS January 2022 3
S.
No.
Name of Customer
New Order Value (₹ Crore)
Order Date RTCC/CC Account Manager
First Year Order
Value
Total Order
Value
1 Reliance Jio Infocom Limited 83.69 195.82 10.12.2021 CC-Pvt. RAHUL SINGLA (Sr. DGM)
2 Damodar Valley Corporation 3.51 17.56 07.12.2021 ERTCC RUDRA KUMAR (M)
3 Union Bank of India 0.33 1.64 30.12.2021 SRTCC SANDEEP (DM)
4 ONGC 0.45 0.96 07.12.2021 NRTCC ADITYA JHA (CM)
5 NKN Project 0.46 0.46 21.12.2021 CC-EB GAURAV AGARWAL (CM)
6 National Internet Exchange of India 0.42 0.42 01.12.2021 CC-Govt. JITENDRA SINGH (CM)
7 Chhatisgarh WR 0.98 0.98 17.12.2021 WRTCC GAJENDRA SINGH (CM)
8 Indian Oil Corporation Limited 0.22 0.22 16.12.2021 CC-Govt. Morom Jyotee Sonowal (M)
9 National Crime Rcord Bureau 0.19 0.19 24.12.2021 CC-Govt. SUNIL KUMAR (CM)
10 Misc. 1.30 1.30
Total 91.55 219.55
Highlights- New Orders / Customer Added-December 2021
New Orders worth ₹ 219.55 Cr. received and 6 New Customer added during the month December 2021.
4. Highlights
Customer satisfaction and Operational efficiency improvement:
• Average monthly Customer complaint dockets have been reduced by ~25 % since
Jul’21.
• Mean Time to Repair (MTTR) has reduced by 20% since Jul’21.
• Average number of links meeting SLA ( >99.5%) has been increased from 91% in
Jun-21 end to 95.48% in Jan-22 end i.e. to meet the committed SLA, SLA gap has
been reduced by ~54% since Jul’21.
• Provision of Downtime Credit for SLA violation has been reduced by 41 % since
July-21.
• Average total dockets open ( in fault management system) per day & total nos. of
docket opened more than 24 Hrs have been reduced by 16% & 22% respectively
since Jul’21.
• Average daily number of fault incidences for NTAMC Links have been reduced by
71% (single fault) and 70% (dual fault) since Jul’21.
4
Telecom MIS January 2022
5. Highlights
Improvement in Financial parameters:
• With improved network management, provision of Downtime Credit for SLA
violations has been reduced by 41 % since July-21 (Q1-21# Rs. 54 Lakh; Q3-21# Rs.
32 Lakh).
• Total net annual Order value of Rs. 155 Crs [Multi year Order value of Rs. 545 Crs
added] since Jul-21; As Orders are being progressively implemented, jump in
revenue is expected in Q1-22 onwards.
• With improved realisation and financial management;
• Debtors have been reduced by 31 % since July-21 (Q1-21# Rs. 264 Crs; Q3-21#
Rs. 183 Crs).
• Invoiced receivables on cash basis (in SoA) have been reduced by 62% since
July-21 (Q1-21# Rs. 412 Crs; Q3-21# Rs. 158 Crs) excluding legal and Doubtful
debts of Rs. 47.27 Crs.
5
Telecom MIS January 2022
6. Other Highlights
Backbone availability – 100%
M/s Cypress Solution has been appointed for Technical Consultancy of Pilot Data
Center at Manesar.
M/s IFCI has been appointed for Project Appraisal of Edge Data Centre.
System improvement:
• Asset Inventory acquisition and management tool has been implemented for
Package K & Package M1 network (IP networks). After implementation of these
tools, we can get the details of all network components including hardware and
software centrally.
• Microsoft 8x100 G Traffic running on Fiberhome Package R shifted on Higher
capacity system installed under package U in Chennai intracity. Modules freed
after shifting are used for Reliance JIO Connectivity in ER Region.
6
Telecom MIS January 2022
7. Telecom MIS January 2022 7
Status of Order
Total (Multi year)
Order Value in
Rs. Cr.
Annual Value of
Multi-Year Orders
in Rs. Cr.
Decrement due to Link
Termination /
Downgrade / Rate
Revision etc.
Net Annual
Addition
Cumulative
Annual Value
Up to
30/06/2021
674.88
Jul-21 9.77 6.07 2.33 3.74 678.62
Aug-21 15.48 7.3 7.92 -0.62 678.00
Sep-21 10.54 9.87 7.67 2.20 680.20
Oct-21 48.15 14.08 3.68 10.40 690.60
Nov-21 215.92 46.44 3.14 43.30 733.90
Dec-21 219.55 91.55 8.33 83.22 817.13
Jan-22 25.70 13.25 0.79 12.46 829.59
Total 545.11 188.56 33.86 154.71
8. Orders Received in Last 12 months (Cr.)
Telecom MIS January 2022 8
5
15 19
9 10 10 15 11
48
215 220
26
0.00
50.00
100.00
150.00
200.00
250.00
300.00
Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21 Oct-21 Nov-21 Dec-21 Jan-22
Q4FY21 Q1FY22 Q2FY22 Q3 FY22 Q4 FY22
Trend of new orders received in last 12 months
During month
9. Financial Performance
Telecom MIS January 2022 9
204.19
200.75
118.82
190.96
185.66
166.88
287.51
154.40
211.03
233.48
82%
143%
135%
114%
130%
0%
20%
40%
60%
80%
100%
120%
140%
0.00
50.00
100.00
150.00
200.00
250.00
300.00
350.00
Q3FY21 Q4FY21 Q1FY22 Q2FY22 Q3FY22
Quarterly
Revenue/
Realization
Revenue from Operations Realization % Realization
Realization Vs Quarterly Revenue from Operations (Accrual basis)
# including Misc.
income
Revenue #
FY20-21
784.5
Crs.
10. Cumulative Receivables (Cash Basis) in ₹ Cr.
Telecom MIS January 2022
10
158.44
137.53
110.73
61.85
34.25
72 112
258
149
76
125
54
43
72
48
355
303
412
283
158
Q3FY21 Q4FY21 Q1FY22 Q2FY22 Q3FY22
NKN
Rest
BSNL
Quarterly Cumulative Receivables (Cash basis)
Excluding Bad & Doubtful Debts of
₹ 47.27 Crs. as on 31.12.2021.
62%
11. Provision of Downtime Credit for SLA in Crs.
Telecom MIS January 2022 11
0.47
0.54
0.33 0.32
0.0
0.1
0.2
0.3
0.4
0.5
0.6
Q4FY21 Q1FY22 Q2FY22 Q3FY22
Provision
of
Downtime
(in
Crs.)
41%
12. Mean Time to Repair (Hr:Min:Sec)
Telecom MIS January 2022 12
2:20:28
2:09:34 AM
2:17:37
2:40:16
2:20:55
1:50:05
0:43:12
1:40:48
2:38:24
3:36:00
Q3FY21 Q4FY21 Q1FY22 Q2FY22 Q3FY22 Jan.22
Customer Docket MTTR
20%
13. Telecom MIS January 2022 13
Fault Management Complaint Dockets
146
106
128
123
98
56
77 76
0
20
40
60
80
100
120
140
160
7/1/2021 8/1/2021 9/1/2021 10/1/2021 11/1/2021 12/1/2021 1/1/2022
Daily Dockets (Rolling Avg for 30 days) from 1st Jul’21 onwards
Total No of Open Dockets Total Dockets Pending more than 24 Hrs
16%
22%
14. NTAMC Outages
Telecom MIS January 2022 14
3.57
2.67
2.37
2.50
2.40
1.57
1.27
1.17
1.03
1.23
0.37
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
7/1/2021
7/11/2021
7/21/2021
7/31/2021
8/10/2021
8/20/2021
8/30/2021
9/9/2021
9/19/2021
9/29/2021
10/9/2021
10/19/2021
10/29/2021
11/8/2021
11/18/2021
11/28/2021
12/8/2021
12/18/2021
12/28/2021
1/7/2022
1/17/2022
1/27/2022
NTAMC links Incidences per day (Rolling Average of 30 days) from 1st Jul’21 onwards
Total Incidences
71%
70%
15. Customer Complaints Dockets
Telecom MIS January 2022 15
3,014
3,492
2,870
2,898
3,384
3,270
3,017
2,967
2,870
2,534
2,452
2,551
2,000
2,200
2,400
2,600
2,800
3,000
3,200
3,400
3,600
February
March
April
May
June
July
August
September
October
November
December
January
Q4FY21 Q1FY22 Q2FY22 Q3FY22 Q4FY22
Total nos of Helpdesk dockets in a Month
Total nos of Helpdesk dockets
25%
16. Links Meeting Committed SLA
Telecom MIS January 2022 16
94%
93%
93%
96%
91%
92%
94.69%
94.19%
94.01%
94.85%
95.28%
95.48%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
Feb Mar April May June July August Sep Oct Nov Dec Jan
Q4FY21 Q1FY22 Q2FY22 Q3FY22 Q4FY22
% of links meeting committed SLA 99.5%
% of links meeting SLA 99.5%
Gap to be
achieved
54%
achieved
17. Network Size(as on 31.12.2021)
Total Network: 72,126 km
OPGW
54,925 km
Own
40,758 km
SEB
Leased/
Laid 14,167
Km
Others
17,201 km
UGOFC
7,345 km
OH/ ADSS
OFC
9,856 km
Point of Presence (PoP) & Point of
Interconnection (PoI) (as on 31.12.2021)
Telecom MIS January 2022 17
NRTCC,
119, 26%
WRTCC,
85, 19%
SRTCC,
120, 26%
ERTCC&NER,
134, 29%
No. of PoPs-458
No. of PoIs-780
NRTCC
WRTCC
SRTCC
ERTCC&NER
18. TENDER PARTICIPATED - FY 2021-22 (Uptill Jan’ 22)
Details
Up till Dec. 2021 For Jan. 2022 Total
No. of
Tenders
Value (₹
Cr.)
No. of
Tenders
Value (₹
Cr.)
No. of
Tenders
Value (₹ Cr.)
Total Tenders Participated in
GeM & other sites 109 177.11 9 0.76 118 177.87
Tenders won 51 72.76 1 0.24 52
73.00 (₹ 14.02 Cr
Annual value),
Success rate 72%
Tenders Lost 39 28.53 1 0.04 40 28.57
Tenders under Evaluation 19 75.82 7 0.48 26 76.30
Telecom MIS January 2022
18
19. Consultancy: BharatNet (NOFN) Phase-1
Telecom MIS January 2022 19
Description Duct Laying (Km) OFC laying (Km)
E2E GPs OFC ready
(GPs+BHQs) (Nos.)
(GPs+BHQs) service
Ready (Nos.)
Unit km Gram Panchayats (GP)+Block Head Qtrs. (BHQ) (Nos.)
Scope 29,357 31,741 10,822 10,822
Completed 29,350 31,709 10,716 10,706
% Completed
99.98% 99.90% 99.02% 98.93%
Work Progress since
31.12.2021
0 2 5 6
Balance (as on
31.01.2022)
7* 32* 106** 116**
Remarks
*DUCT & OFC laying pending due to ROW & other issues .
**End to End & Service ready pending due to ROW & other clearances(NH/Forest/Railways), Equipment installation by BBNL
& Rectification of damaged fibre.
as on 31.01.2022
