The document discusses the telecommunications industry in India. It began in 1851 with the first landlines laid near Calcutta. Telephone services were introduced in 1881. Currently, India has the second fastest growing telecom market in the world and is projected to become the second largest globally by 2010. Foreign investment in the Indian telecom sector has increased from 49% to 74%. The sector saw substantial growth in 2009, reaching over 500 million subscribers. Major players in the industry and their subscriber bases are also listed.
This document provides an introduction and background information on a study being conducted about customer perception of Airtel, an Indian telecommunications company. The summary is:
1) The study aims to understand customer satisfaction levels with Airtel's products and services, identify issues in Airtel's distribution channels, and analyze Airtel's market share and branding strategies.
2) Airtel is a major Indian telecom company that was founded in 1995 and has since expanded across India.
3) The study has limitations due to its small sample size and time constraints that may impact the accuracy of findings.
Factors affecting customer loyalty in telecom sector in indiaNicole Valerio
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The document outlines the objectives, limitations, and methodology of a study about Bharti Airtel Limited. The objectives are to understand Airtel's mobile segment growth, attract customers through promotions, analyze the customer base and satisfaction, compare Airtel's plans to competitors, and study market share and expenses. Limitations include cold responses, ignorance of products, lack of time and information. The methodology uses exploratory and descriptive research through questionnaires, interviews, and observation to collect primary data about preferences, attitudes, potential, and behavior.
Research proposal sample|cheapassignmenthelp.comNicole Valerio
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We are a premier academic writing agency with industry partners in UK, Australia and Middle East and over 15 years of experience. We are looking to establish long-term relationships with industry partners and would love to discuss this opportunity further with you.
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Impact of e commerce on purchase behavior of student in higher education a st...Jai Prakash
This document is a dissertation submitted by Jai Prakash to CSJMU University in partial fulfillment of an MBA degree. It examines the impact of e-commerce on the purchase behavior of students in higher education. The dissertation includes an introduction, literature review, problem statement, objectives, research methodology, data analysis and interpretation, findings and conclusions, suggestions, and bibliography. It was conducted under the guidance of Dr. Mukesh Ranga and examines students' online purchasing habits through a questionnaire.
mba project-report-synopsis-micromax-updatedFiroz Khan
Swati Gupta, a student at M.S. Ramaiah Management Institute in Bangalore, is submitting her project synopsis on "Retailer's Perception Towards Micromax Mobile Sets" to AIMA for approval. Her project guide is Dr. Sandhya R. Anvekar. The synopsis includes details of the project such as the purpose, aim, objectives, hypotheses, methodology, chapter outline, questionnaire, and work plan. The study aims to analyze the gap in retailers' perception of Micromax mobile handsets and suggest strategies to market Micromax handsets to retailers. The methodology involves collecting primary data through questionnaires distributed to 50 retailers in Bangalore and secondary data from reports
The document is a major project report submitted by a student named Narender Singh Bhandari to fulfill requirements for a BBA program. The report examines customer satisfaction towards Airtel. It includes an executive summary that outlines Airtel's business operations and growth factors in India. It also provides details about Airtel's network infrastructure, services, and SWOT analysis. The report aims to understand customer psychology and buying behavior to help Airtel develop marketing strategies.
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTELBharat Gupta
This document summarizes a study on customer satisfaction towards Bharti Airtel telecommunications company. It outlines the objectives of studying customer satisfaction levels, preferences, and factors considered when purchasing. The research methodology used descriptive research design and collected primary data through questionnaires and secondary data from online sources and company records. Data analysis found that most respondents have used Airtel for 2-5 years due to network availability and are prepaid users. While most are satisfied with the network coverage, the company can improve postpaid services, network availability, and value-added services to increase customer retention.
This document provides an introduction and background information on a study being conducted about customer perception of Airtel, an Indian telecommunications company. The summary is:
1) The study aims to understand customer satisfaction levels with Airtel's products and services, identify issues in Airtel's distribution channels, and analyze Airtel's market share and branding strategies.
2) Airtel is a major Indian telecom company that was founded in 1995 and has since expanded across India.
3) The study has limitations due to its small sample size and time constraints that may impact the accuracy of findings.
Factors affecting customer loyalty in telecom sector in indiaNicole Valerio
Hello Sir
We are a premier academic writing agency with industry partners in UK, Australia and Middle East and over 15 years of experience. We are looking to establish long-term relationships with industry partners and would love to discuss this opportunity further with you.
Thanks & Regards
visit our website.
www.onlineassignmenthelp.com.au
www.freeassignmenthelp.com
www.btechndassignment.cheapassignmenthelp.co.uk
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The document outlines the objectives, limitations, and methodology of a study about Bharti Airtel Limited. The objectives are to understand Airtel's mobile segment growth, attract customers through promotions, analyze the customer base and satisfaction, compare Airtel's plans to competitors, and study market share and expenses. Limitations include cold responses, ignorance of products, lack of time and information. The methodology uses exploratory and descriptive research through questionnaires, interviews, and observation to collect primary data about preferences, attitudes, potential, and behavior.
Research proposal sample|cheapassignmenthelp.comNicole Valerio
Hello Sir
We are a premier academic writing agency with industry partners in UK, Australia and Middle East and over 15 years of experience. We are looking to establish long-term relationships with industry partners and would love to discuss this opportunity further with you.
Thanks & Regards
visit our website.
www.onlineassignmenthelp.com.au
www.freeassignmenthelp.com
www.btechndassignment.cheapassignmenthelp.co.uk
www.cheapassignmenthelp.com
www.cheapassignmenthelp.co.uk/
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Impact of e commerce on purchase behavior of student in higher education a st...Jai Prakash
This document is a dissertation submitted by Jai Prakash to CSJMU University in partial fulfillment of an MBA degree. It examines the impact of e-commerce on the purchase behavior of students in higher education. The dissertation includes an introduction, literature review, problem statement, objectives, research methodology, data analysis and interpretation, findings and conclusions, suggestions, and bibliography. It was conducted under the guidance of Dr. Mukesh Ranga and examines students' online purchasing habits through a questionnaire.
mba project-report-synopsis-micromax-updatedFiroz Khan
Swati Gupta, a student at M.S. Ramaiah Management Institute in Bangalore, is submitting her project synopsis on "Retailer's Perception Towards Micromax Mobile Sets" to AIMA for approval. Her project guide is Dr. Sandhya R. Anvekar. The synopsis includes details of the project such as the purpose, aim, objectives, hypotheses, methodology, chapter outline, questionnaire, and work plan. The study aims to analyze the gap in retailers' perception of Micromax mobile handsets and suggest strategies to market Micromax handsets to retailers. The methodology involves collecting primary data through questionnaires distributed to 50 retailers in Bangalore and secondary data from reports
The document is a major project report submitted by a student named Narender Singh Bhandari to fulfill requirements for a BBA program. The report examines customer satisfaction towards Airtel. It includes an executive summary that outlines Airtel's business operations and growth factors in India. It also provides details about Airtel's network infrastructure, services, and SWOT analysis. The report aims to understand customer psychology and buying behavior to help Airtel develop marketing strategies.
STUDY ON CUSTOMER SATISFACTION TOWARDS AIRTELBharat Gupta
This document summarizes a study on customer satisfaction towards Bharti Airtel telecommunications company. It outlines the objectives of studying customer satisfaction levels, preferences, and factors considered when purchasing. The research methodology used descriptive research design and collected primary data through questionnaires and secondary data from online sources and company records. Data analysis found that most respondents have used Airtel for 2-5 years due to network availability and are prepaid users. While most are satisfied with the network coverage, the company can improve postpaid services, network availability, and value-added services to increase customer retention.
Research on Marketing Strategy of Huawei Brand in KazakhstanDr. Amarjeet Singh
Marketing research is a complex multi-step process
that requires in-depth knowledge of the object of study, the
accuracy and timeliness of the results of which largely
determine the successful operation of the entire enterprise.
Most business failures (from loss of market share to
bankruptcy) are because important strategic decisions are
made either in conditions of lack of information or on the
basis of erroneous or outdated data. Marketing research will
provide the necessary information and reduce the risk when
making important decisions. Marketing strategy is the
collection of information about the activities of the enterprise,
in the main areas (product, price, customers, and promotion)
and the use of the results to choose the direction of business
development.
The goal is to identify possible ways to improve the
effectiveness of Huawei’s marketing strategy in Kazakhstan.
Theoretical issues of marketing are considered, namely the
concept of marketing, goals, objectives, functions and issues
of marketing, marketing macro and microenvironment,
marketing research.
This article will be of positive importance for the
study of foreign investment of Chinese enterprises.
This thesis examines how product quality and product evaluation mediate the relationship between corporate identity and purchase intention of electronic gadgets among young consumers in India. The study reviews literature on consumer behavior and the factors that influence purchase intention, including brand image, product design, corporate identity, perceived quality, and country of origin. The study aims to understand how these factors directly or indirectly impact purchase intention and propose a model of their relationships. A survey was conducted to collect data and structural equation modeling was used to analyze the relationships between variables. The findings provide insight into what drives young consumers' purchase of electronic gadgets in India and suggestions for marketers.
Advertisement Acceptance of Idea, Airtel and Vodafone Telecom services in Gha...Dr Vishal Srivastava
The advertisements are meant for spreading information about the product and motivating the customer to buy them. Every moment, telecom industry is updating itself. Advancement in information technology & its applications are positively affecting the life of telecom users. This paper is an effort to understood, the perception of different demographical segments, of Ghaziabad city, towards the promotional efforts of leading three telecom companies - Airtel, Idea & Vodafone. The study dentified that different segment have different views about their promotion programs, therefore, the companies need to promote its telecom services, as per the characteristics of target market. The research paper proves that un-segmented marketing effort can’t produce the desire outcomes.
A STUDY ON CUSTOMERS SATISFACTION OF BARTI AIRTEL TELECOMMUNICATION IN TIRUPU...saravana vel.k
This document provides a literature review on customer satisfaction studies related to the telecommunications industry. It discusses several past studies that have found a direct relationship between increasing customer satisfaction and improved profits, market share, positive recommendations and lower marketing costs for companies. The review also summarizes various past studies that have analyzed customer satisfaction and perceptions of services from telecom providers in India such as BSNL, analyzing factors like promotional strategies, service quality and meeting customer expectations.
1. The document summarizes a study on customer satisfaction with telecom service providers in India. The study was conducted from February to August 2013 among medical college students in Silchar, Assam under the guidance of Assam University.
2. The objectives of the study were to understand customer satisfaction levels and benefits towards mobile service providers and identify customer needs, expectations, and current satisfaction levels.
3. The study reviewed previous research on topics like marketing of new mobile phone technologies, strategies to retain customers, and analysis of customer attitudes towards cellular services. It also outlined the conceptual framework, importance of customer satisfaction, and methods used to measure satisfaction.
This document discusses factors that influence consumer switching behavior between cellular service providers in India. It begins with an introduction to the growth of the cellular industry and importance of understanding consumer behavior.
The literature review discusses key theories of consumer switching behavior, including factors like service quality, price, switching costs, technology changes, advertising, and social influences. Hypotheses are developed based on these switching determinants.
The document outlines the research methodology, which will involve a quantitative survey in Bangalore to understand the likelihood of young consumers to switch providers and their perceptions of different switching factors. Findings will be analyzed using statistical tests and to evaluate the hypotheses.
The document summarizes a summer project report analyzing high value win back customers for Bharti Airtel. The objectives of the study were to understand what constitutes a high value customer, compare Airtel's call and data rates to competitors, survey 1500 customers to understand grievances and whether they still use Airtel or switched to another provider. The methodology section describes the research methodology, data collection process involving surveys, and data analysis. The findings and recommendations section provides the results of the analysis and suggestions for winning back customers.
The telecom sector in India has undergone significant reforms and liberalization since the 1990s. Prior to 1991, the sector was operated as a public sector monopoly by BSNL, MTNL and VSNL. The National Telecom Policy of 1994 opened up the sector to private players. The sector is now regulated by TRAI, which was established in 1997 as an independent regulator. Reforms have led to rapid growth, with India now having the third largest telecom network globally. However, further reforms are still needed to address issues around spectrum management and rural connectivity.
Research Paper: Consumer Trust and Perceived Risk in B2C E CommerceTanzir Islam
This research paper was created by a group of students of Institute of Business Administration, University of Dhaka as their term paper for the course Research Methods.
Topic of the research paper: Consumer Trust and Perceived Risk in B2C E-commerce
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
This document is a study submitted by Shreya Pathak to fulfill the requirements for an MBA degree from Devi Ahilya Vishwa Vidyalaya, Indore, India. The study, guided by Dr. Avinash Desai, examines the factors affecting consumer choice in selecting mobile service providers in India. It utilizes surveys and statistical analysis techniques like exploratory factor analysis and structural equation modeling. The study found that price was the most important factor influencing consumer choice, followed by product quality and availability, service quality, and promotion. The findings provide insights to help mobile service providers improve their strategies and marketing.
A CRITICAL STUDY ON CONSUMER BEHAVIOUR AND CONSUMER LOYALTY POST JIO’s CARP...Harshit nagar
The purpose of the study is to understand consumer behavior of telecom customers in India and to check the loyalty of the customers post Jio‘s entry into the market. The paper also focuses on various counter actions that are being taken by other telecom providers to sustain in the market. The segment of study is mainly the youth (aging from 18-30). The study is conducted primarily in Punjab and partly in Delhi and Indore. The study also analyses the customer satisfaction of different telecom providers in India. The study involves analyzing these factors from the respondents with the help of Random sampling technique. The paper also discusses the marketing concept of Carpet Bombing and how it is being used by Jio.
Anoop k r 0314-mobile phone consumers revealed preferencesMasoom Raza
The document appears to be a dissertation submitted for an MBA degree. It includes the title page, declaration by the author, certificates from the guide and principal, acknowledgements, content sheet and abstract. The dissertation seems to be about studying consumers' preferences for mobile phones in Bangalore city. It will examine consumers' attitudes towards different brands, their expectations from phones, and their satisfaction levels. The survey aims to understand which brands are preferred and which factors like price, quality etc. influence consumers' choices of mobile phones.
This document summarizes a research study on customer fulfillment of Reliance Jio SIM users in Madurai District, India. The study collected primary data through surveys of 100 respondents. Key findings include:
- The majority of respondents were between ages 20-30 and female.
- Most used Samsung or Realme phones and had previously used Airtel network.
- Awareness of Jio came mostly from advertisements and friends. Prepaid plans were more popular.
- Respondents were generally satisfied with Jio services, especially citing good service and special offers as reasons for preference.
- The study found no significant connection between age and awareness level of Jio.
Determinants of customer satisfaction in cellular industry ofAlexander Decker
This document summarizes a research study on the determinants of customer satisfaction in Pakistan's cellular industry. Through a literature review and survey, the study identified three key factors that influence customer satisfaction: (1) tariff (pricing), (2) call quality, and (3) customer service. The research found customer satisfaction in the cellular industry to be multidimensional, depending on an appropriate balance of affordable rates, high-quality network coverage and calls, and good customer support services. This adds to previous research identifying similar factors as important drivers of satisfaction in other countries' telecommunications markets.
This presentation summarizes key industries in India, including telecom, automobile, and retail. In the telecom sector, India has over 361 million subscribers and 33% penetration, adding an average of 9.5 million customers per month. Foreign investment in telecom has increased to 74% and is projected to reach $700-900 million over five years. Major telecom companies operating in India are also discussed. The automobile and retail sectors are also highlighted as important industries in India.
On December 7, 1941, Japanese bombers launched a surprise attack on the U.S. naval base at Pearl Harbor in Hawaii. Over 2,400 Americans were killed during the bombing. The next day, President Roosevelt addressed Congress and called the attack "a date which will live in infamy," propelling the United States into World War II against Japan and its Axis allies. The document provides links to various resources about the Pearl Harbor attack and its impact, including photos, news articles, and posters from the period documenting America's entry into the war.
England is a country located in Western Europe that is part of the United Kingdom. Some key facts about England are that London is the capital city, the official language is English, and the currency is the British pound. England is known for its royal family, famous authors such as Shakespeare, and cities like London which contain popular landmarks such as Big Ben and Buckingham Palace.
This document contains information about Fab Lab Lima and the FAB 7 conference in August 2011. It includes sections about the mission of Fab Lab Lima, personalization, energy and intelligence, replication, and Fab Academy. It also provides a schedule for the FAB 7 conference with events like morning meetings, parallel tracks, lunch, and dinners. The conference will take place at the SENATI subsidiary and include activities like exhibitions, competitions, and a graduation.
The document is about a trip to the Dali Museum in Figueres by a 4th year secondary student class. It mentions the date of the trip as October 30, 2009 and includes several blank lines at the end with the word "TORNAREM!!" which likely means "we will return" in Catalan.
Research on Marketing Strategy of Huawei Brand in KazakhstanDr. Amarjeet Singh
Marketing research is a complex multi-step process
that requires in-depth knowledge of the object of study, the
accuracy and timeliness of the results of which largely
determine the successful operation of the entire enterprise.
Most business failures (from loss of market share to
bankruptcy) are because important strategic decisions are
made either in conditions of lack of information or on the
basis of erroneous or outdated data. Marketing research will
provide the necessary information and reduce the risk when
making important decisions. Marketing strategy is the
collection of information about the activities of the enterprise,
in the main areas (product, price, customers, and promotion)
and the use of the results to choose the direction of business
development.
The goal is to identify possible ways to improve the
effectiveness of Huawei’s marketing strategy in Kazakhstan.
Theoretical issues of marketing are considered, namely the
concept of marketing, goals, objectives, functions and issues
of marketing, marketing macro and microenvironment,
marketing research.
This article will be of positive importance for the
study of foreign investment of Chinese enterprises.
This thesis examines how product quality and product evaluation mediate the relationship between corporate identity and purchase intention of electronic gadgets among young consumers in India. The study reviews literature on consumer behavior and the factors that influence purchase intention, including brand image, product design, corporate identity, perceived quality, and country of origin. The study aims to understand how these factors directly or indirectly impact purchase intention and propose a model of their relationships. A survey was conducted to collect data and structural equation modeling was used to analyze the relationships between variables. The findings provide insight into what drives young consumers' purchase of electronic gadgets in India and suggestions for marketers.
Advertisement Acceptance of Idea, Airtel and Vodafone Telecom services in Gha...Dr Vishal Srivastava
The advertisements are meant for spreading information about the product and motivating the customer to buy them. Every moment, telecom industry is updating itself. Advancement in information technology & its applications are positively affecting the life of telecom users. This paper is an effort to understood, the perception of different demographical segments, of Ghaziabad city, towards the promotional efforts of leading three telecom companies - Airtel, Idea & Vodafone. The study dentified that different segment have different views about their promotion programs, therefore, the companies need to promote its telecom services, as per the characteristics of target market. The research paper proves that un-segmented marketing effort can’t produce the desire outcomes.
A STUDY ON CUSTOMERS SATISFACTION OF BARTI AIRTEL TELECOMMUNICATION IN TIRUPU...saravana vel.k
This document provides a literature review on customer satisfaction studies related to the telecommunications industry. It discusses several past studies that have found a direct relationship between increasing customer satisfaction and improved profits, market share, positive recommendations and lower marketing costs for companies. The review also summarizes various past studies that have analyzed customer satisfaction and perceptions of services from telecom providers in India such as BSNL, analyzing factors like promotional strategies, service quality and meeting customer expectations.
1. The document summarizes a study on customer satisfaction with telecom service providers in India. The study was conducted from February to August 2013 among medical college students in Silchar, Assam under the guidance of Assam University.
2. The objectives of the study were to understand customer satisfaction levels and benefits towards mobile service providers and identify customer needs, expectations, and current satisfaction levels.
3. The study reviewed previous research on topics like marketing of new mobile phone technologies, strategies to retain customers, and analysis of customer attitudes towards cellular services. It also outlined the conceptual framework, importance of customer satisfaction, and methods used to measure satisfaction.
This document discusses factors that influence consumer switching behavior between cellular service providers in India. It begins with an introduction to the growth of the cellular industry and importance of understanding consumer behavior.
The literature review discusses key theories of consumer switching behavior, including factors like service quality, price, switching costs, technology changes, advertising, and social influences. Hypotheses are developed based on these switching determinants.
The document outlines the research methodology, which will involve a quantitative survey in Bangalore to understand the likelihood of young consumers to switch providers and their perceptions of different switching factors. Findings will be analyzed using statistical tests and to evaluate the hypotheses.
The document summarizes a summer project report analyzing high value win back customers for Bharti Airtel. The objectives of the study were to understand what constitutes a high value customer, compare Airtel's call and data rates to competitors, survey 1500 customers to understand grievances and whether they still use Airtel or switched to another provider. The methodology section describes the research methodology, data collection process involving surveys, and data analysis. The findings and recommendations section provides the results of the analysis and suggestions for winning back customers.
The telecom sector in India has undergone significant reforms and liberalization since the 1990s. Prior to 1991, the sector was operated as a public sector monopoly by BSNL, MTNL and VSNL. The National Telecom Policy of 1994 opened up the sector to private players. The sector is now regulated by TRAI, which was established in 1997 as an independent regulator. Reforms have led to rapid growth, with India now having the third largest telecom network globally. However, further reforms are still needed to address issues around spectrum management and rural connectivity.
Research Paper: Consumer Trust and Perceived Risk in B2C E CommerceTanzir Islam
This research paper was created by a group of students of Institute of Business Administration, University of Dhaka as their term paper for the course Research Methods.
Topic of the research paper: Consumer Trust and Perceived Risk in B2C E-commerce
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
This document is a study submitted by Shreya Pathak to fulfill the requirements for an MBA degree from Devi Ahilya Vishwa Vidyalaya, Indore, India. The study, guided by Dr. Avinash Desai, examines the factors affecting consumer choice in selecting mobile service providers in India. It utilizes surveys and statistical analysis techniques like exploratory factor analysis and structural equation modeling. The study found that price was the most important factor influencing consumer choice, followed by product quality and availability, service quality, and promotion. The findings provide insights to help mobile service providers improve their strategies and marketing.
A CRITICAL STUDY ON CONSUMER BEHAVIOUR AND CONSUMER LOYALTY POST JIO’s CARP...Harshit nagar
The purpose of the study is to understand consumer behavior of telecom customers in India and to check the loyalty of the customers post Jio‘s entry into the market. The paper also focuses on various counter actions that are being taken by other telecom providers to sustain in the market. The segment of study is mainly the youth (aging from 18-30). The study is conducted primarily in Punjab and partly in Delhi and Indore. The study also analyses the customer satisfaction of different telecom providers in India. The study involves analyzing these factors from the respondents with the help of Random sampling technique. The paper also discusses the marketing concept of Carpet Bombing and how it is being used by Jio.
Anoop k r 0314-mobile phone consumers revealed preferencesMasoom Raza
The document appears to be a dissertation submitted for an MBA degree. It includes the title page, declaration by the author, certificates from the guide and principal, acknowledgements, content sheet and abstract. The dissertation seems to be about studying consumers' preferences for mobile phones in Bangalore city. It will examine consumers' attitudes towards different brands, their expectations from phones, and their satisfaction levels. The survey aims to understand which brands are preferred and which factors like price, quality etc. influence consumers' choices of mobile phones.
This document summarizes a research study on customer fulfillment of Reliance Jio SIM users in Madurai District, India. The study collected primary data through surveys of 100 respondents. Key findings include:
- The majority of respondents were between ages 20-30 and female.
- Most used Samsung or Realme phones and had previously used Airtel network.
- Awareness of Jio came mostly from advertisements and friends. Prepaid plans were more popular.
- Respondents were generally satisfied with Jio services, especially citing good service and special offers as reasons for preference.
- The study found no significant connection between age and awareness level of Jio.
Determinants of customer satisfaction in cellular industry ofAlexander Decker
This document summarizes a research study on the determinants of customer satisfaction in Pakistan's cellular industry. Through a literature review and survey, the study identified three key factors that influence customer satisfaction: (1) tariff (pricing), (2) call quality, and (3) customer service. The research found customer satisfaction in the cellular industry to be multidimensional, depending on an appropriate balance of affordable rates, high-quality network coverage and calls, and good customer support services. This adds to previous research identifying similar factors as important drivers of satisfaction in other countries' telecommunications markets.
This presentation summarizes key industries in India, including telecom, automobile, and retail. In the telecom sector, India has over 361 million subscribers and 33% penetration, adding an average of 9.5 million customers per month. Foreign investment in telecom has increased to 74% and is projected to reach $700-900 million over five years. Major telecom companies operating in India are also discussed. The automobile and retail sectors are also highlighted as important industries in India.
On December 7, 1941, Japanese bombers launched a surprise attack on the U.S. naval base at Pearl Harbor in Hawaii. Over 2,400 Americans were killed during the bombing. The next day, President Roosevelt addressed Congress and called the attack "a date which will live in infamy," propelling the United States into World War II against Japan and its Axis allies. The document provides links to various resources about the Pearl Harbor attack and its impact, including photos, news articles, and posters from the period documenting America's entry into the war.
England is a country located in Western Europe that is part of the United Kingdom. Some key facts about England are that London is the capital city, the official language is English, and the currency is the British pound. England is known for its royal family, famous authors such as Shakespeare, and cities like London which contain popular landmarks such as Big Ben and Buckingham Palace.
This document contains information about Fab Lab Lima and the FAB 7 conference in August 2011. It includes sections about the mission of Fab Lab Lima, personalization, energy and intelligence, replication, and Fab Academy. It also provides a schedule for the FAB 7 conference with events like morning meetings, parallel tracks, lunch, and dinners. The conference will take place at the SENATI subsidiary and include activities like exhibitions, competitions, and a graduation.
The document is about a trip to the Dali Museum in Figueres by a 4th year secondary student class. It mentions the date of the trip as October 30, 2009 and includes several blank lines at the end with the word "TORNAREM!!" which likely means "we will return" in Catalan.
TD Bank had a successful year in 2005, achieving strong financial results and executing on its strategy of building franchise businesses with a focus on customers, excellence in operations, prudent risk management, and investing for future growth. Key highlights included double-digit earnings growth at TD Canada Trust and wealth management. TD Securities outperformed competitors while reducing risk. The bank is well positioned for continued growth in Canada and the US through its retail banking platforms.
England is a country located in Western Europe that is part of the United Kingdom. Some key facts about England are that London is the capital city, the official language is English, and the currency is the British pound. England is known for its royal family, famous authors such as Shakespeare, and cities like London which contain popular landmarks such as Big Ben and Buckingham Palace.
This document summarizes an educational solutions company called PES that provides digital library resources to address common problems in pharmaceutical education. The digital library contains educational videos, animations, and materials across 20+ life science and pharmacy subjects. It aims to help students better understand concepts and laboratory techniques. Some key benefits highlighted include lower costs than print materials, easy accessibility, frequent updates, and disaster resilience. The document provides an overview of the digital library features and content, as well as a list of sample colleges that currently use the resources. Product options and pricing are listed at the end.
IIPM offers both undergraduate and postgraduate academic programs in business and management across India. The programs aim to develop students' pursuit of knowledge, commitment to social upliftment, and cultivation of arts. For postgraduate programs, IIPM offers 4 options with varying international exposure and certification. Undergraduate programs also have 4 options, leading to graduate degrees in management. All programs provide international experiences through visits to top business schools abroad. IIPM boasts global advantages like lectures from professors at top international universities. Over 700 companies recruit through IIPM's placement process each year, with average domestic packages of Rs. 4.63 lakhs and some students receiving international placements.
The document summarizes the results of a survey of over 28,000 employers in the US and Puerto Rico about their hiring outlook for Q4 2009. Key points:
- The seasonally adjusted net employment outlook for the US is -3%, weaker than Q3 2009 and considerably weaker than Q4 2008.
- Hiring outlooks vary by region, with the Northeast at -5% and the South at 0%.
- Outlooks also vary by industry, with five sectors expecting increases and eight expecting decreases.
The document discusses a FEAC meeting that took place on November 26, 2009. It provides the date of the meeting but no other details. The document ends by saying "until next time!" in Catalan, indicating the meeting has concluded.
La amazonía presenta muchos desafíos para la humanidad y la red FAB LAT con el liderazgo del FAB LAB Perú vienen un implementando un proyecto que tiene el potencial contribuir con los objetivos de desarrollo sostenible (ODS). ¿Quieres ser parte ello?
El documento describe el proceso de modernización de la gestión pública en el Perú y el potencial de la prospectiva y la gestión estratégica. Se divide en tres secciones: 1) describe la transición hacia la modernización en el Perú, incluidos los objetivos y actores clave de la Política Nacional de Modernización, 2) analiza cómo la prospectiva puede apoyar la implementación de la gestión estratégica en el sector público, 3) resume los avances y limitaciones del proceso de modernización en el Perú.
This one sentence document appears to be in a foreign language and contains a short phrase expressing laughter or amusement. It provides very little contextual information that could be summarized succinctly in 3 sentences or less.
1. The document discusses the telecommunications industry in India, providing background on its history and development over time. It notes that the industry has experienced significant growth and is poised for further expansion.
2. Key factors discussed include increasing smartphone and internet penetration, especially in rural areas; the need for industry consolidation; a focus on new revenue streams from data, video and digital services; and the important role of regulatory support and emerging technologies.
3. Going forward, the telecom industry is focused on improving rural connectivity, deploying new technologies like 4G, exploring business models like mobile money, and enhancing customer experience through analytics and service quality.
The document provides an overview of branding and the telecommunications industry in India. It discusses what branding is, the objectives and scope of studying Airtel's brand, and the need for such a study. It then covers the methodology used, including primary and secondary research. The document also provides an industry profile of the Indian telecom sector, covering its history, key statistics, market dynamics, and recent developments and investments.
The document provides information about branding and brand management. It discusses how brands are used to identify and distinguish products/services, and how branding seeks to develop expectations and perceptions associated with a brand. It also covers how carefully crafted advertising can influence consumers to pay high prices for inexpensive products by manipulating perceived brand value.
Marketing strategy of telecom sector in india(project)ankan sengupta
The document provides an overview of the telecom sector in India and marketing strategies of major telecom companies. It discusses the rapid growth of the telecom sector in India due to government policies and entrepreneurship. It then summarizes the key services and marketing strategies of major players like Bharti Airtel, Reliance Communications, Vodafone, and BSNL to gain customers and market share. The objectives and methodology of the study are also outlined which involves primary research through surveys to analyze customer preferences and challenges faced by telecom companies.
This project is related to “Organisational buying behavior for Tata Teleservises Maharashtra Limited”. Nowadays consumer is a king of market. Organisational buying behavior is the most important concept for any company by which many company formulate there marketing strategies. Thus project conducted in Pune city in Maharashtra state. The Pune city is one of the main IT Hub in India.
The Indian Internet Market Dynamics and Forecast (2008-2014) report analyses the latest developments in the fast growing Internet market of India by the main players and provides a market forecast until 2014. ROA Holdings and Optimum forecast that India's internet market is to reach as high as 868.47 million users by 2014, with an estimated compound annual growth rate (CAGR) of 20.45%. During 2008, more than 112 million subscribers were added, increasing the penetration from 20.31% to 29.76% in 2008.
In today’s market each & every firm is selling identical products, which are differentiated by
brands. The sole aim of every company is to promote their brands using different strategies in
order to earn revenue and to occupy a major market share. According to the “consumer reports” a person encounters approximately 247 images per day, but probably do not noticeeven half of them, neither gets exposed to it. This means that mere proximity or visibility ofthe message is not sufficient for the customer to notice it. Since it is not possible for thehuman brain to process so many messages all at once, the viewer often finds it difficult todecode the message communicated by the company, and thus the purpose of the wholecommunication goes in vain and gets wasted.
As the foreign companies, new technologies & consumers prospects towards innovative products, Every Electronics products are coming with internet facilities and trends towards internet usage is becoming high and high, that’s why the organisations also taking help of internet to decreasing the workload. They are extremely higher user of internet services than an individual consumer. Therefore there is a need to Internet service Providers (ISP’s) to grab this market.
This document appears to be a project report submitted for an academic course. It includes sections on introduction, objectives, methodology, data analysis and interpretation, conclusions, and suggestions. The main findings are that Reliance Communication's customers reported the lowest satisfaction levels for after-sales service compared to other providers. The top concerns for RCom customers were service level issues. Suggestions to improve customer retention and sales within the limited territory are provided.
Bharti Airtel Limited is India's largest telecommunications services provider with over 325 million customers across 20 countries. It operates mobile networks in India, Sri Lanka, and Bangladesh. Airtel offers mobile, DTH, fixed broadband, and enterprise services. Some key points about the company include:
- It was established in 1995 and launched mobile services in Delhi and Himachal Pradesh.
- Airtel has acquired several companies over the years to expand its operations and customer base.
- It is the largest mobile network operator in India with over 325 million subscribers.
- In addition to mobile, Airtel also provides DTH, broadband, and enterprise telecom solutions.
The document provides an overview of a market analysis project conducted on Airtel in India. It examines Airtel's revenue streams like Airtel Money and 3G projects. The project was undertaken to analyze Airtel's market share in assigned areas of Pune city and steps taken to promote products to retailers and increase sales/awareness. The report includes an acknowledgements section, executive summary, literature review, objectives, methodology, data analysis and findings, conclusions, limitations and recommendations.
0601057 analysis of customer feedback for the study of Supa Buoy
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This document is a study report on customer satisfaction towards Reliance Jio submitted by Sushant LakshmyNarayanan to the University of Mumbai. It includes an introduction to the telecommunications industry in India and Reliance Jio. It outlines the objectives and scope of the study, as well as the research methodology used. The analysis and interpretation chapter will examine Reliance Jio's product lifecycle and Porter's Five Forces model. The conclusion will discuss the findings, limitations, and recommendations.
This document provides a summary of the Indian electronic security industry. It discusses the growth of the industry following economic reforms in the 1990s. The industry includes both the manned guarding sector, consisting of over 5,000 guard companies, and the systems sector involving electronic security products. Major brands operating in India are discussed for CCTV, access control, and intrusion detection systems. The key market areas are in North India, Southern India, and Western India. An estimate puts the current size of the systems sector in India at $350 million, with CCTV accounting for 55% of the market, access control at 30%, and intrusion detection systems having less market penetration.
The Japan telemedicine market size stood at around USD 220 million in 2019 and is projected to reach USD xx billion by 2028, exhibiting a CAGR of xx% during the forecast period.
Modern ICTs are revolutionizing how individuals communicate with each other, seek and exchange information, and enriching their lives. These technologies have great potential to help address modern health issues. These recent advancements in, and increasing availability and utilization of, ICTs have been creating new possibilities for health care service and delivery. The replacement of analogue forms of communication with digital methods, combined with a rapid drop in the cost, have sparked wide interest in the application of telemedicine, and have enabled health care organizations to envision and implement new and more efficient ways of providing care. The introduction and popularization of the Internet have further accelerated the pace of ICT advancements, thereby expanding the scope of telemedicine to encompass Web-based applications (e.g. e-mail, teleconsultations and conferences via the Internet etc.) and multimedia approaches (e.g. digital imagery and video etc.)
Market Drivers
Several factors are contributing to the rapid rise of telehealth companies as the sector looks beyond tele stroke, remote patient monitoring, and other routine services. Specialized fields are starting to invest in telemedicine apps and software programs. New features like Artificial Intelligence, predictive analytics, and automated data collection are being used to lower the cost of care, improve patient engagement and accessibility. Regulatory agencies are also adopting the idea of digital healthcare, opening the door for new companies to capitalize on this trend.
Type of Services
Telemedicine services are further sub-classified into telemonitoring, tele-consulting, and tele-education. The telemonitoring segment is expected to grow over the forecast period owing to the increasing base of geriatric population requiring home assistance for care delivery. The Tele-consulting segment is anticipated to be the lucrative segment over the forecast period owing to the rising initiatives by the government for telehealth implementation projects and high demand for video conferencing solutions.
Visit https://insights10.com/ for more healthcare industry insights.
Connect with us @ info@insights10.com
The document provides an overview of Tata Consultancy Services (TCS) and its operations. It discusses TCS' business analytics practices, corporate finance policies, marketing strategies, human resource management approaches, production and quality management systems, research findings, entrepreneurship initiatives, and outcomes of completing the project report. Key details include TCS' dividend distribution policy, social media presence, workforce of over 500,000 employees, and innovation promoting initiative called TCS COIN. The conclusion is that the project report helped gain practical insights into applying management concepts in corporate settings.
Market Analysis and a Detailed Study of Leading Cloud Telephony and SMS Gatew...IJSRD
The process in an IT service provider company depends on the products and the services it is providing to the customers. As there are many competitors present in the market with same services This Company wanted to have a different quality which separates them from other competitors. This Project is about the study of wireless services provided by the telecom industry which consist Cloud telephony and SMS gateway. Many different products come under cloud telephony and SMS gateway. A detail study of the products like IVR Studio, Integrated analytics, API integration, Miss Call Solutions, Call Forwarding and Conferencing Services & SMS Services like SMS Short Code, SMS Long Code, Enterprise Messaging solutions, Mobile Marketing, Email2SMS, are done in this project. And also a detailed study on the company Competitors and their Products are conducted. As compared to others the services provided by the company was at a lower price with good quality and 24/7 available support team and constant up gradation with new technology. This survey was made to find out whether the customers using the services are happy and satisfied comparing with the competitors’ products for Pricing, Quality and Customer Support.
The document discusses the promotional strategies of Bharti Airtel, one of the largest telecom companies in India. It provides an overview of the company, including its vision, product lines, competitive strategies, and SWOT analysis. The document also describes Airtel's branding and promotional strategies, such as focusing on human relationships and emotions in advertisements. It analyzes Airtel's achievements and board of directors. Overall, the document examines how Airtel analyzes its competitive environment and implements strategies to distinguish itself in the telecom market.
Customer satisfaction of mobile phone subscriberssonu chaurasiya
The document discusses customer satisfaction with mobile phone subscribers in India. It provides background on the growth of the mobile phone industry in India, which now has over 800 million subscribers. The document outlines various factors that affect customer satisfaction, such as product quality, availability, and after-sales support. It also discusses marketing concepts like the 4Ps of marketing (product, price, place, promotion) and how understanding customer wants and needs is essential for a successful marketing plan. The document aims to understand satisfaction levels among subscribers of different mobile service providers in India.
Telecom Operations Management Market Competitive Research And Precise Outlook...subishsam
The research firm Contrive Datum Insights has just recently added to its database a report with the heading global Telecom Operations Management Market .Both primary and secondary research methodologies have been utilised in order to conduct an analysis of the worldwide Telecom Operations Management Market . In order to provide a comprehensive comprehension of the topic at hand, it has been summed up using appropriate and accurate market insights. According to Contrive Datum Insights, this worldwide comprehensive report is broken up into several categories in order to present the data in a way that is understandable, succinct, and presented in a professional manner.Telecom operations is the process of managing telecommunication services to make sure they are always available and have as few problems as possible. It uses multiple processes, such as request fulfillment and incident, incident, problem, and access management, to efficiently manage services.
Telecom Operations Management Market Competitive Research And Precise Outlook...
Telecom
1. INTRODUCTION
Telecommunication is the transmission of messages over significant distances for the purpose of
communication. In earlier times, telecommunications involved the use of visual signals, such as
smoke, telegraphs, signal flags, and optical heliographs, or audio messages via coded drumbeats, lung-
blown horns, or sent by loud whistles.
Telecom Sector in India
Started in 1851 when the first operational land lines were laid by the government near Calcutta (seat of
British power). Telephone services were introduced in India in 1881.
The Indian telecommunications industry is one of the fastest growing in the world and India is
projected to become the second largest telecom market globally by 2010.
Foreign Investment in Telecom Sector , India (F.D.I)
The foreign direct investment in telecom has been hiked up from 49% to 74%.
Rs 700 –900 million over the next 5 years.
FDI inflow 9950.94 cores in telecom.
Countries like Europe, Korea, and Japan telecom are likely to enter India, as India is seen as fastest
growing telecom market in world.
Companies Subscriber Base (Mn) Market Share March’09 (%)
AIRCEL 16.76 4.63
AIRTEL 88.38 24.44
BPL 2.00 0.55
BSNL 47.58 13.16
IDEA 40.02 11.07
MTNL 4.30 1.18
RELIANCE 66.30 18.34
Tata Teleservices 32.79 9.07
2. VODAFONE 63.34 17.52
TOTAL 361.49 100
Source: COAI & TRAI
The Communication Industry in India is one of the rapidly emerging sectors in India and is estimated
to surface as the second biggest international telecom market. As per the report carried out by Telecom
Regulatory Authority of India (TRAI), Indian communication industry has registered a 3.5% increase
in its total telecom subscribers in December 2009. The sector touched 562.21 million in its total
number of subscribers within a month, against 543.20 million in November 2009. The growth in
communication industry was triggered by an increase in the revenues generated from both landline and
mobile facilities. On December 31, 2009 the sector earned the revenue of USD 8.56 billion. As per the
Business Monitor International report, the nation is all set to include 8 to 10 million cellular phone
subscribers on monthly basis.
It's the technological revolution that at times brings surprising opportunities for some nations. India,
though not among the front runners in terms of economic growth, has successfully utilized such
opportunities in the revolution to become an IT hotspot. For the past several years, India has been an
increasingly favored destination for customized software development. As a result, a number of
software companies in India have come up. Not only the number of players has increased in the Indian
IT market, but at the same time, Indian software companies have done considerably well in the global
market.
All those people who are crazy about speed automobile are indeed prize possession for them. With the
increase number of car and two wheeler loan and finance scheme available in the today’s market, it is
not that difficult to purchase the same. However if u have already decided to purchase vehicle, than
before the act of purchase, do get to know some of the dominant players who rule this market. The
reason behind the immense growth of the India Car Industry can be attributed to the availability of car
loans, affordable rates of interest, smooth repayment facilities and the deductions offered to the
customers by the retailers. The constant changes in the existing car models with regard to design,
innovation, technology, and colors, have led to a fiercely competitive market. Now that technology
and innovation are not alien concepts for Indian car makers, Indian cars are becoming increasingly
sleek, stylish, and luxurious.
OBJECTIVE
3. An Industry Analysis is an assessment of the profitability of an industry. In order to perform this
assessment, your objective is to characterize the driving forces of competition within an industry. The
purpose of this analysis is to help management create and maintain a competitive advantage that
allows the company to excel in the industry. The purpose of industry analysis is to review prevailing
conditions within specific industry and its segments. The company's industry obviously influences the
outlook for the company.
Some of the objectives of conduction the study are as follows:
To gain knowledge of evaluating intrinsic value of a firm.
To acquire practical exposure of financial analysis of an enterprise.
To get familiarity of scheming comparative efficiency of different firms.
To analyze the profitability position of various companies in their sector.
To study the emerging trend of different companies
To study the opportunity exist for different market
To know the future out let of various industries
To know the emerging technologies in different enterprise
To study the financial performance of various organisation
RESEARCH METHODOLOGY
Research is a systematic effort to gain new knowledge. Research is a movement of knowledge from
known to unknown from the available place to the required place. Those methods which are used by
the researcher during the course of studying are research problem are termed as research methods.
Research is a careful investigation or the inquiry through search for the facts in the branch of
knowledge. Research methodology refers to the methods, technique that are used for the activities
involved in performing the research operations such as making observation, recording data etc.
Research methodology is a way to systematically solve the research problem. It is necessary
for a researcher to know the research methods/techniques along with the methodology. Researchers
also need to understand the assumptions underlying various techniques and they need to know the
criteria by which they can decide that certain techniques and procedures will be applicable to certain
problems. All this means that it is necessary for the researcher to design his methodology for his
problem as the same may differ from problem to problem
.
Research Design:
4. A research design is the arrangement of conditions for collection and analysis of data in a manner that
aims to combine relevance to the research purpose with economy in procedure. The design includes an
outline of what the researcher will do from writing the hypothesis and its operational implications to
the analysis of data.
Method of data collection:
Secondary data is used as a reference for the study of this research because resource was available on
their personal website. The secondary data are collected through various official websites of the
companies, and CMIE database.
Primary Data:
Primary data refers to data that is collected afresh and recorded for the first time. Primary data are
those data i.e. collected by the researcher himself. It thus happens to be original in nature. The various
methods of collecting primary data are performing surveys, census, through observation or through
correct communication with respondents. But basic manner of primary data collection is survey
method.
Secondary Data:
Secondary data refers to that which has already been collected by someone else. Secondary data for
the study was collected from:
Published literature
Company released data and broachers
Internet
Commercial Service
Books
The success of the analysis mostly depends on the methodology on which it is carried out. The
appropriate methodology will improve the validity of the findings. In this study, secondary source of
data is the main source of study to make the findings and conclusions.
Objective of Study:
To study current trends in the sectors of study
To study current financial scenario in the companies of related sectors
5. To study the product groups and ranges in each product group related to respective companies
To study the marketing strategies of the companies
To study the customer buying behavior and current sales pattern of the companies
To study the impact of the policies of companies on customers
To study the customer relationship management i.e. after sales scenario of the companies
To study policies and procedures related to the training of the employees of the companies
To study the supply chain management and distribution management of the companies
To study the Management Information System i.e. IT infrastructure related to the companies
To study the future perspective of the companies and their impact on the trends and growth of
the sector
To indulge whether particular products are meeting the expectation level of the companies.
To study the effect of recession on the companies and their trends with respect to the sectors
Scope:
The scope of the study is to gain the knowledge about the inventions and innovation related to the
current scenarios of the market concerned with the companies and their impact on the sectors like
pharmaceutical, FMCG, Retail. This study is helpful in understanding the future strategies as well as
projections of the companies that make them profitable and their impact on the sectors.
By this study, the most successful trends and scenario of the sectors can be understood easily and the
products that make the companies as well as sectors successful and profitable.
Limitations of the Research Methodology:
The data for the study relied on at many places is secondary data. The Secondary data is
subject to authenticity.
The data collected from the internet that is controlled by the reports therefore the data must be
from the authentic websites.
The data must be collected from journals, magazine and news papers for study because they are
authentic and reliable.
6. The data collection does not depend on the actual demand of the customer and their
perceptions on the trends and products of the companies.
The study has not been conducted over the particular time period.
The study has not been conducted over the particular products to know about the consumers
perceptions about the product
TATA COMMUNICATIONS
Overview
Tata Teleservices Limited (TTSL) is a part of the Tata Group of companies, an Indian conglomerate. It
operates under the brand name Tata Indicom in various telecom circles of India. The company forms
part of the Tata Group's presence in the Telecommunication Industry in India, along with Tata
Teleservices (Maharashtra) Limited (TTML) and TATA COMMUNICATIONS LTD.
In February this year, TTSL announced that it would provide CDMA mobile services targeted towards
the youth, in a joint venture with Virgin, UK, on a Franchisee model basis. Interestingly, Virgin
Mobile is a direct competitor of TTSL in a number of telecom circles across the country.
Tata Teleservices is part of the Tata Group, that has over 87 companies, over 330,000 employees and
more than 2.8 million shareholders. Tata Teleservices spearheads the Group’s presence in the telecom
sector. Having pioneered the CDMA 3G1x technology platform in India, Tata Teleservices has
established 3G ready telecom infrastructure. It partnered with Motorola, Ericsson, Lucent and ECI
Telecom for the deployment of its telecom network.
The global reach and industry expertise of Tata Communications drives and delivers a new world of
communications. The company leverages its Tata Global Network, vertical intelligence and leadership
in emerging markets to deliver value-driven, globally managed solutions
Tata Communications is a leading global provider of a new world of communications. With a
leadership position in emerging markets, Tata Communications leverages its advanced solutions
capabilities and domain expertise across its global and pan-India network to deliver managed solutions
to multi-national enterprises, service providers and Indian consumers.
7. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a
Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly 1 million
square feet of data center and collocation space worldwide.
Tata Communications' depth and breadth of reach in emerging markets includes leadership in Indian
enterprise data services, leadership in global international voice, and strategic investments in operators
in South Africa (Neotel), Sri Lanka (Tata Communications Lanka Limited), Nepal (United Telecom
Limited), and subject to approval by the Chinese government, China (China Enterprise
Communications)
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock
Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL)
Company Profile
Tata Communications Limited along with its global subsidiaries (Tata Communications) is a leading
global provider of the new world of communications. The company leverages its Tata Global
Network, vertical intelligence and leadership in emerging markets, to deliver value-driven, globally
managed solutions to the Fortune 1000 and mid-sized enterprises, service providers and consumers.
The Tata Communications portfolio includes transmission, IP, converged voice, mobility, managed
network connectivity, hosted data center, communications solutions and business transformation
services to global and Indian enterprises & service providers as well as, broadband and content
services to Indian consumers. The Tata Global Network encompasses one of the most advanced and
largest submarine cable networks, a Tier-1 IP network, connectivity to more than 200 countries across
400 PoPs and more than one million square feet data center space. Tata Communications serves its
customers from its offices in 80 cities in 40 countries worldwide. Tata Communications has a strategic
investment in South African operator Neotel, providing the company with a strong anchor to build an
African footprint.
The number one global international wholesale voice operator and number one provider of
International Long Distance, Enterprise Data and Internet Services in India, the company was named
"Best Wholesale Carrier" at the World Communications Awards in 2006 and was named the "Best
Pan-Asian Wholesale Provider" at the 2007 Capacity Magazine Global Wholesale
Telecommunications Awards for the second consecutive year.
Becoming the leading integrated provider to drive and deliver a new world of communications, Tata
Communications became the unified global brand for VSNL, VSNL International, Teleglobe, Tata
Indicom Enterprise Business Unit and CIPRIS on February 13, 2008.
8. Tata Communications Ltd. is a part of the $62.5 billion Tata Group; it is listed on the Bombay Stock
Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock
Exchange.
Business Areas
The Company operates under three main business segments globally. They are.
Business Areas
Enterprise Voice Other Services
ENTERPRISE
As an enterprise the company provides following services
Network services
Global media and Entertainment solutions
Network security
Professional services and outsourcing
Voice
As a service provider the company provides
Voice services (Mobile, Broadband, IPX, etc. )
IP services (Transit, CDN, etc.)
Transmission ( Ethernet over MPLS, IP-VPN, etc)
Mobile ( Roaming, Signaling, M-commerce, etc)
Other Services
Some of the other services provided are as follows
9. Broadband
WI-FI
Global Calling Card
Total Internet
Global Industry Recognition
Best Market Strategy: Global Wholesale Telecommunications Awards
Most Innovative Managed Service: 2008 Telephony Innovation Award
Best Technology Innovation: 2008 Pilot House Award
#1 Enterprise Data Services Provider in India: Frost & Sullivan Awards, 2008
Best Long Distance Operator; Best Internet & BB Services Operator: Tele.Net Awards 2008
Outlook
At the current market price of Rs.371.00 the stock is trading at a P/Ex of 70.63x for FY10E
and 52.35x for FY11E.
The EPS of the stock is expected to be at Rs.5.25 and Rs.7.09 for FY10E and FY11E
respectively.
On the basis of price to book value, the stock trades at 1.57x and 1.52x for FY10E and FY11E
respectively.
Direct-to-Home (DTH) service operator Tata Sky would add 3.5 million more subscribers by
2012 and focus on adding customer-oriented innovative applications.
Tata Communications and China Telecom Corp will jointly build a 500-km optical fibre cable
network between India and China over the next 12 months.
Tata Communications has signed agreements with operators in the Middle East to build a new
cable system for the region.
10. Tata Communications and Mahindra Special Services Group (MSSG) have signed a major
security services agreement to leverage each other’s strength to offer a complete suite of security
services to Indian enterprises 13
Tata Communications has signed a partnership agreement with Sugar CRM, a leading provider
of commercial customer relationship management (CRM) software, to provide its award-winning
CRM applications as the basis for Tata`s entry as a SaaS provider.
NDTV Convergence has chosen Tata Communications for its live-broad cast service, a high -
quality flash based streaming service, to broadcast three national channels in India.
RELIANCE COMMUNICATION
Overview
The Late Dhirubhai Ambani dreamt of a digital India — an India where the common man would have
access to affordable means of information and communication. Dhirubhai, who single-handedly built
India’s largest private sector company virtually from scratch, had stated as early as 1999: “Make the
tools of information and communication available to people at an affordable cost. They will overcome
the handicaps of illiteracy and lack of mobility.”
It was with this belief in mind that Reliance Communications (formerly Reliance Infocomm) started
laying 60,000 route kilometers of a pan-India fibre optic backbone. This backbone was commissioned
on 28 December 2002, the auspicious occasion of Dhirubhai’s 70th birthday, though sadly after his
unexpected demise on 6 July 2002.
11. Reliance Communications has a reliable, high-capacity, integrated (both wireless and wire line) and
convergent (voice, data and video) digital network. It is capable of delivering a range of services
spanning the entire infocomm (information and communication) value chain, including infrastructure
and services — for enterprises as well as individuals, applications, and consulting.
Today, Reliance Communications is revolutionizing the way India communicates and networks, truly
bringing about a new way of life.
Company Profile
July 31, 2009
Reliance Communications (RCOM) Announces its Financial Results for the quarter ended
June 30, 2009
Net Profit Higher by 8.3% at Rs. 1,637 Crore (US$ 342 Million) Revenues Higher by 15.5%
at Rs. 6,145 Crore (US$ 1,283 Million) Net Adds Market Share Increased From Post GSM
18% to 23%
India ’s leading integrated telecom company
Reliance Communications is the flagship company with over of the Anil Dhirubhai
Ambani Group (ADAG) of companies. Listed on the National Stock Exchange and the
Bombay Stock Exchange, it is India’s leading integrated telecommunication 85 million
customers
The Reliance Anil Dhirubhai Ambani Group currently has a net worth in excess of Rs.
64,000 crore (US$ 13.6 billion), cash flows of Rs. 13,000 crore (US$ 2.8 billion), net
profit of Rs. 8,400 crore (US$ 1.8 billion).
Reliance’s business encompasses a complete range of telecom services covering mobile
and fixed line telephony. It includes broadband, national and international long distance
services and data services along with an exhaustive range of value-added services and
applications. Its constant endeavour is to achieve customer delight by enhancing the
productivity of the enterprises and individuals it serves.
Reliance Mobile (formerly Reliance India Mobile), launched on 28 December 2002,
coinciding with the joyous occasion of the late Dhirubhai Ambani’s 70th birthday, was among
12. the initial initiatives of Reliance Communications. It marked the auspicious beginning of
Dhirubhai’s dream of ushering in a digital revolution in India. Today, Reliance can proudly
claim that it was instrumental in harnessing the true power of information and
communication, by bestowing it in the hands of the common man at affordable rates.
Reliance endeavors to further extend its effort beyond the traditional value chain by
developing and deploying complete telecom solutions for the entire spectrum of society.
Business Areas
Reliance communication mainly provides services in the following areas:
Prepaid mobile Landline Phone
Postpaid Mobile IPTV
Handsets BIG TV - DTH Service
R World Internet Telephony
Internet Broadband International Calling Service
Recent Milestones
2009 31 July
Reliance Communications Q1 net up at Rs 1637 cr
Reliance Communications, India's second-biggest mobile phone operator, posted an 8.3 per cent rise in
quarterly profit on Friday on higher users. Reliance communications said its net profit rose to Rs 1637
13. crore ($340 million) in its fiscal first quarter ended June, from Rs 1512 crore in the same period last
year.
March 12
Reliance Communications launched its Broadband plus Netconnect Datacard (HSD).
2008 January 12
Reliance Communications receives Start-up GSM Spectrum
January 16
Yahoo partners with Reliance Communications to provide Yahoo One Search for its
CDMA and GSM customers.
January 31
RCOM's Q 3 Net Profit increases by 48.5% and Revenues Up by 29.8 %. Remains the
most profitable Telecom Company in India.
February 4
Reliance Communications offers Lifetime Validity at Rs 199
RCOM’s subsidiary Infratel files Draft Red Herring Prospectus with SEBI
February 5
Reliance Mobile strengthens its religious content portfolio on Mobile by tie-up with
Sadhana TV
February 14
RCOM in partnership with CanvasM, launches Multiplayer Mobile Games
February 19
HDFC Bank ties up with RCOM, turns every Reliance Mobile into a credit card
February 27
Reliance Communications consolidates Global Telecom Business under “Business
Globalcom”
Reliance Communications forays into International Mobile Market with GSM License in
Uganda.
March 3
Reliance Communications drops prices of Internet Data Cards
14. March 10
Reliance Communications announces ESOPs for over 20,000 employees
March 20
Reliance Communications and HTC forge Strategic Alliance
March 27
Corporation Bank Launches Banking Services on Reliance Mobile World
April 1
Reliance Communications forays into IT space, launches Reliance Technology Services
Company
April 9
RCOM launches Educational Portal on Reliance Mobile Phones
April 25
Reliance Globalcom unit Reliance Infocom BV, Netherlands acquires Global WiMAX
Operator eWave World
April 29
Reliance Communications Announces Unlimited Free STD calls
April 30
Reliance Globalcom Launches Passport Global SIM
RCOM's Net Profit up by 70.8% to Rs 5,401 crore
May 2
Reliance Communications’ Net Profit up by 70.8% to Rs 5,401 crore (US$ 1,350
million), Revenues higher by 31.8% to Rs.19, 068 crore (US$ 4,765 million) and
EBIDTA increases by 43.3% to Rs.8, 199 crore (US$ 2049 million)
May 12
Reliance Communications and Alcatel form Joint Venture to offer Managed Network
Services to telcos across the globe
May 26
Reliance Globalcom acquires UK based VANCO Group Limited
June 24
Reliance Globalcom, Stealth Communications forge Strategic Alliance to extend VOIP
Network across 50 countries
15. July 12
CA Exam Results on Reliance Mobile
July 22
Reliance Communications Mobile Subscriber base crosses 50 Million
July 29
CA Professional Exam Results on Reliance Mobile
July 31
Reliance Communications (RCOM) announces its financial results for the first quarter
ended June 30, 2008. Net Profit up by 23.9% to Rs. 1,512 crore (US$ 352m)
AIRTEL
Bharti Airtel is one of India's leading private sector providers of telecommunications services based on
an aggregate of 66,689,943 customers as on April 30, 2008, consisting of 64,370,434 GSM mobile and
2,319,509 Bharti Telemedia subscribers.
The businesses at Bharti Airtel have been structured into three individual strategic business units
(SBU’s) - mobile services, telemedia services (ATS) enterprise services. The mobile services group
provides GSM mobile services across India in 23 telecom circles, while the ATS business group
provides broadband telephone services in 94 cities. The enterprise services group has two sub-units
- carriers (long distance services) and services to corporate. All these services are provided under the
Airtel brand.
Company shares are listed on The Stock Exchange, Mumbai (BSE) and The National Stock Exchange
of India Limited (NSE).
The company has a strategic alliance with SingTel. The investment made by SingTel is one of the largest
investments made in the world outside Singapore, in the company. The company’s mobile network
equipment partners include Ericsson and Nokia. In the case of the broadband and telephone services
and enterprise services (carriers), equipment suppliers include Siemens, Nortel, Corning, among
others. The Company also has an information technology alliance with IBM for its group-wide
information technology requirements and with Nortel for call center technology requirements. The call
16. center operations for the mobile services have been outsourced to IBM Daksh, Hinduja TMT, Teletech
Mphasis
Company Profile
Airtel comes to you from Bharti Tele-Ventures Limited - a part of the biggest private integrated
telecom conglomerate, Bharti Enterprises. A consortium of giants in the telecommunication business.
In its six years of pursuit of greater customer satisfaction, AirTel has redefined the business through
marketing innovations, continuous technological up gradation of the network, introduction of new
generation value added services and the highest standard of customer care.
Bharti is the leading cellular service provider, with an all India footprint covering all 23 telecom
circles of the country. It has over 12 million satisfied customers.
Cellular telephony was introduced in India during the early 1990s. At that time, there were only two
major private players, Bharti (Airtel) and Essar (Essar) and both these companies offered only post-
paid services. Initially, the cellular services market registered limited growth.
Moreover, these services were mostly restricted to the metros. Other factors such as lack of awareness
among people, lack of infrastructural facilities, low standard of living, and government regulations
were also responsible for the slow growth of cellular phone services in India.
Although the cellular services market in India grew during the late 1990s (as the number of players
increased and tariffs and handset prices came down significantly) the growth was rather marginal. This
was because the cellular service providers offered only post-paid cellular services, which were still
perceived to be very costly as compared to landline communications.
Business Areas
Bharti Airtel
Mobility Telemedia Enterprise
DTH Entertainment SME
Internet Media Enterprise Services
17. Milestones
1 Mobile phone operator, Bharti Airtel, became the first Indian telecom company to serve 50
million customers last month, and is now the world’s tenth largest wireless carrier.
2 Bharti has doubled its user base in the past 14 months alone, and hopes to reach 100 million
subscribers by 2010, according to company executives.
3 “Our next 50 million will largely come from rural India as our plan is to reach 5,200 census
towns and over five lakh villages, covering 96 per cent of the Indian population,” said Bharti Airtel
president and CEO, Manoj Kohli, at a news conference this week.
4 Bharti Airtel, India’s leading telecommunication services provider, today announced that it had
crossed the 50 million customer mark. With this, Bharti Airtel has achieved the distinction of
becoming the fastest private telecom company in world to achieve this landmark in a single country -
within 143 months of start of operations. The 50 million customer base covers mobile as well as
broadband telephone customers.
5 Commenting on this major global landmark, Mr. Akhil Gupta, Joint Managing Director, Bharti
Airtel said, “We are delighted to have achieved this major landmark, which puts Bharti Airtel amongst
the top telecom companies in the world. It underlines the strength of our unique business model and
our vision to provide affordable services like lifetime prepaid to customers across the length and
breadth of the country. I would like to thank our partners for having shared our vision. This milestone
highlights the emergence of India as one of the top telecom markets in the world and we are proud to
have been at the forefront of this growth. Going forward, we believe this growth momentum will
remain intact and we are gearing towards the 100 million customers mark.”
6 Bharti Airtel crossed the 10 million customer mark in November 2004. In July last year, it
crossed the 25 million customer mark.
7 The company added the next 25 million customers in just 14 months. This is amongst the fastest
rate of customer additions by any telecom company in the world.
8 Mr. Manoj Kohli, President CEO, Bharti Airtel added, “This is a very proud moment for us
and I would like to thank our 50 million customers for believing in Airtel. It is a tribute to our
commitment to provide best-in-class services to our customers and lead the market with exciting
innovations. We are committed to create a world-class organization and benchmark it with the best in
the world. As the market gets ready for the next wave of growth, we are committed to expanding our
telecom networks wider and deeper across the country and partner India’s growth story.”
18. 9 In the mobile business, Bharti Airtel plans to make considerable investments in Network
expansion to establish presence in all census towns and over 500,000 villages across India by 2010,
thereby covering 95% of the country’s total population. The company’s strategic focus will be on
further strengthening the Airtel brand through best-in-class customer service, which is backed by wide
national distribution.
In the Enterprise business, Bharti Airtel will invest substantially in the long distance business to
achieve the scale of a global carrier within next 2-3 years. It is also strengthening the corporate
business towards becoming a preferred managed services partner for the top 2000 corporations. In
Broadband Telephone SBU, Bharti Airtel will initiate large-scale deployments of broadband
network infrastructure in 94 towns, with a sharp focus on the home and SME segments. It is readying
to offer triple play to its customers with the launch of its IPTV service.
Aircel
The Aircel Group is a joint venture between Maxis Communications Berhad of Malaysia and Apollo
Hospital Enterprise Ltd of India, with Maxis Communications holding a majority stake of 74%.
Aircel commenced operations in 1999 and became the leading mobile operator in Tamil Nadu within
18 months. In December 2003, it launched commercially in Chennai and quickly established itself as a
market leader – a position it has held since.Aircel is currently operational in 22 telecom circles of
India.
Aircel began its outward expansion in 2005 and met with unprecedented success in the Eastern frontier
circles. It emerged a market leader in Assam and in the North Eastern provinces within 18 months of
operations. During this period, the company gained a foothold in 9 circles including Chennai, Tamil
Nadu, Assam, North East, Orissa, Bihar, Jammu Kashmir, Himachal Pradesh and West Bengal.
The Company has currently gained a momentum in the space of telecom in India post the allocation of
additional spectrum by the Department of Telecom, Govt. of India for 13 new circles across India.
These include Delhi (Metro), Mumbai (Metro), Andhra Pradesh, Gujarat, Haryana, Karnataka, Kerala,
Madhya Pradesh, Maharashtra Goa, Rajasthan, Punjab, UP (West) and UP (East).
Aircel has won many awards and recognitions. Voice and Data gave Aircel the highest rating for
overall customer satisfaction and network quality in 2006. Aircel emerged as the top mid-size utility
company in Businessworld’s ‘List of Best Mid-Size Companies’ in 2007. Additionally,Tele.net
recognised Aircel as the best regional operator in 2008.
With over 41million customers in the country, Aircel, the fastest growing telecom company in India, a
19. full-fledged national operator.
Aircel has won 3G spectrum across 13 circles and BWA spectrum in 8 circles in recently spectrum
auction .Aircel holds the highest amount of next generation spectrum amongst all telecom operators in
India.
Company Overview
Aircel Limited, a mobile operator, provides cellular services in India. It offers prepaid and postpaid
mobile plans; and value-added-services, including GPRS, WAP portal, and caller tunes. Aircel
Limited was formerly known as Srinivas Cellcom Limited and changed its name in October 1999. The
company was incorporated in 1994 and is based in Gurgaon, India. As of March 21, 2006, Aircel
Limited operates as a subsidiary of Maxis Communications Bhd.
Aircel
This article is about the telecom company. For the comics publisher, see Aircel Comics.
Aircel Limited Competitors Contents
Type Joint Venture Aircel is the fifth largest carrier in 1 3G BWA
India. Its competitors are (in order
Industry Mobile telecommunications 2 Aircel Business
of customer totals):
Solutions
Founded 1999
Bharti Airtel
3 Sponsorships
Headquarters Gurgaon
Reliance Communications
4 Share holders
Key people Gurdeep Singh, COO
Vodafone Essar
5 Social Presence
Products Mobile
Idea Cellular
6 Awards
Telecommunication operator
Bharat Sanchar Nigam Limited Recognition
Parent Maxis Communications (74%)
Tata Teleservices 7 Competitors
Apollo Hospital (26%)
Uninor 8 References
Website Aircel.com
MTS India 9 External links
Aircel is a mobile phone service provider in India. It offers both prepaid and postpaid GSM cellular
phone coverage throughout India. Aircel is a joint venture between Maxis Communications of
Malaysia and Apollo Hospital Enterprise Ltd of India. UTSB has a 74% stake in Aircel and the
remaining 26% is with Apollo Hospitals. It is India’s fifth largest GSM mobile service provider with a
subscriber base of over 46.51 million, as of September 30, 2010. It has a market share of 9.65% among
20. the GSM operators in the country. As on date, Aircel is present in all 23 telecom circles (including
Andhra Pradesh, Assam, Bihar Jharkhand, Chennai, Delhi NCR, Gujarat, Haryana, Himachal
Pradesh, Jammu Kashmir, Karnataka, Kerala, Kolkata, Madhya Pradesh, Mumbai, North East,
Orissa, Punjab, Rajasthan, Rest of Maharashtra Goa, Rest of Tamil Nadu, Rest of West Bengal,
Uttar Pradesh East, Uttar Pradesh West) as per the company plans to become a pan-India operator by
2010.Aircel is undisputed market leader in Tamil Nadu,Chennai,Assam and North-East
Circles,especially in TN state it is undisputed market leader since its launch. Additionally, Aircel has
also obtained permission from Department of Telecommunications (DoT) to provide International
Long Distance (ILD) and National Long Distance (NLD) telephony services. It also has the largest
service in Tamil Nadu.
3G BWA
Recently on 3G spectrum auction by Government of India, Aircel wins 13 circles out of 23 Circles in
par with Airtel and Reliance as large bidder. Aircel also wins BWA(broadband wireless access)
Spectrum in 8 Circles at auction. Aircel’s expenditure towards 3G and BWA comes to a total of
Rs9,936 crore. While it bid Rs6,498 crore for 3G spectrum, it would pay another Rs3,438 crore
towards BWA. Aircel wins 3G spectrums in A.P.,Karnataka,Tamil Nadu, Kolkatta, Kerala, Punjab,
U.P(E), WestBengal,Bihar,Orissa,Assam,NorthEast,JammuKashmir. On outcome of auction Aircel
emerged as only operator to cover and provide 3G services in whole South India and whole North-East
and East part of India. In BWA auction, Aircel wins Tamil Nadu,A.P.,West
Bengal,Bihar,Assam,Orissa, North-East,Jammu Kashmir. On outcome of auction Aircel emerged as
2nd largest winner
Aircel Business Solutions
Aircel Business Solutions (ABS), part of Aircel, is an ISO 9000 certified company. ABS is a
registered member of WiMAX forum – both in the Indian and International Chapters. ABS’ product
range includes enterprise solutions such as Multiprotocol Label Switching Virtual Private Networks
(MPLS VPNs), Voice over Internet Protocol (VoIP) and Managed Video Services on wireless
platform including WiMAX.
Sponsorships
Aircel is one of the sponsors of the Indian Premier League Cricket Team Chennai Super Kings, which
is captained by Mahendra Singh Dhoni. It is also the major sponsors for Chennai Open (the only ATP
tennis tournament in India), and Professional Golf Tour of India.
Share holders
21. Maxis, Aircel's majority stake holder at that time, raised RM11.2 billions (USD 3.36 billions)for its
shareholders(UTSB), making it the largest IPO in Malaysia and Southeast Asia.
Social Presence
Aircel placed an actual dinghy lifeboat to a downtown billboard. A rope with a sign reading, “In case
of emergency, cut rope”, held up the branded raft. July 15, 2009 the monsoon arrived with flooded
streets and so did Aircel customer service. The dinghy was cut down and pedestrians were safely
transported. What Aircel calls “Corporate Social Responsibility – A Solution”. The company was able
to generate positive publicity and show consumers that they care.
Beautification of Anna Flyover has been taken up Aircel for a period of three years, the contract has
been awarded by TNRIDC and executed by Chennai based outdoor advertising agency [Abra Media
Networks http://www.abramedia.in/]. This project boasts of first of its kind lighting solution for the
entire stretch of the bridge and many other landscapes to enhance the look of the whole bridge. As far
as the utility is concerned, they are building a dedicated toilet for the police guarding the Anna Flyover
and the US Embassy. Once this flyover is beautified, Aircel plans to maintain it for 3 years. Aircel tied
up with Tamil Nadu Public Works Department for beautification and maintaining of Gandhi
Mandpam,Guindy in opposite of Anna University
Awards Recognition
Aircel has won many awards for its services. Aircel was honored at the World Brand Congress 2009
with three awards, Brand Leadership in Telecom, Marketing Campaign Marketing Professional of
the Year. Aircel was honored by CMAI INFOCOM National Telecom Award 2009 for, ‘Excellence in
Marketing of New Telecom Service’. Aircel had been selected as the best regional operator in 2008 by
Tele.net. Aircel was rated as the top mid-size utility company in Business World’s ‘List of Best Mid-
Size Companies’ in 2007. Aircel got the highest rating for overall customer satisfaction and network
quality in 2006 by Voice and Data.
Aircel is famous for innovative Pocket Internet cards for Free GPRS service for
1day/3days/7days/30days. Aircel become first to introduce Online service to subscribe and manage
Dialer tunes. It is first in country to introduce SMS bank/Phone Book/Reminder/Talking SMS
Articles tagged with: Aircel
Aircel to Spend $500 Million on 3G Network Deployment
-India's aircel has announced that it plans to launch its 3G network in the first quarter of next year and
has planned a US$500 million investment in the network during its first year. The company also plans
to spend a similar amount on expanding its existing GSM network.
Nokia Siemens Networks Wins Indian Network Deployment Contract
22. -Nokia Siemens Networks has won a US$300 million contract from India's aircel to roll out, manage
radio and core network and services in three Indian states. aircel is expected to roll out services in
these three circles, Haryana, Punjab, and Rajasthan in April and, under a managed services contract,
Nokia Siemens Networks will operate the network in these three circles for four years.
Aircel Sells Tower Portfolio for US$1.8 Billion
-India's aircel is to sell its portfolio of 17,500 towers to GTL Infra for Rs 8400 Crores (US$1.84
billion). The transaction will make GTL Infra the World's largest independent tower company with a
portfolio of more than 32,500 towers across all 23 telecom circles after the completion of the deal.
Aircel Signs Tower Sharing Deal with BSNL.
Aircel Announces $5 Billion Investment Plan
India's aircel has announced plans to double its subscriber base and invest US$5 billion in its network
over the next three to five years. The firm, a majority owned subsidary of Malaysia's Maxis, will spend
at least US$1 billion during 2009 and expects to end the year with 32 million customers.
France Telecom Reported to be Seeking Indian Investment
France Telecom is reported to be in talks to take a stake in India's aircel for between US$1.4-$2
billion. The French company is said to be in talks with Malaysia's Maxis, which owns 74% of the
company to take the stake. In the meantime, Maxis shareholder, Saudi Telecom is looking to increase
its holding in the firm from 25% to 35%.
India's Aircel Reported to be in Talks to Buy Loop Mobile
India's aircel Cellular is reported to be in talks to buy Mumbai based Loop Mobile (formerly BPL
Mobile), which is owned by the Ruias of the Essar group. Both companies have been holding
discussions for around seven months now, two people familiar with the discussions told the Economic
Times.
Ten new connections in India by the time you've read this headline
The Indian set a new world record for organic monthly net additions in September with an uplift of
9.99m, beating its own previous best of 9.90m. This is equivalent to 3.9 new connections every second
in September. The total market reached 310.62m with a penetration rate of 27.5%, which should mean
that there is plenty of potential for further growth.
23. Idea Cellular Ltd
COMPANY PROFILE
The coming together of the Aditya Birla Group, the Tata Cellular the Birla ATT Communications
led to formation of a cellular network in 1995. Later the merger of Tata Cellular with Birla ATT
Communications further their acquisition of RPG Cellular laid the foundation of Birla Tata ATT
Ltd. The erstwhile Birla Tata ATT Ltd was rechristened as Idea Cellular ltd when they launched a
popular brand idea in 2002.Idea has its network spread in Maharashtra(excluding Mumbai), Goa,
Gujarat, Andhra Pradesh, Madhya Pradesh, Chattisgarh Delhi. The company offers nonstop
connectivity over 1000 towns 10,000 kilometres of highways in the country. Idea has a chain of
over 48,000 retailers dealers 350 direct customer service outlets across the country. The
company had a subscriber base of 2,426,706 in 2003-04.
Idea offers popular mobile services like roaming services, call management services. Its value-added
services include Group Global SMS facilities, M-Commerce, General Packet Radio Service
(GPRS) VoiceMail facilities. Idea has been a pioneer in launching EDGE based services through
which subscribers enjoy movie previews, web-infotainment, high speed video downloads, java game
downloads on their mobile phones. With the introduction of EDGE, Idea has taken a major step
towards 3G networks. The technology provides data services faster than the popular GPRS
technology importantly it provides them at a lower cost. Besides these Idea also provides the
normal prepaid postpaid plans.
Idea Cellular started its operations in 1995 and is under the Aditya Birla Group, which holds 98.3%
stake in the company. The Company Idea Cellular Limited is one of the telephony wireless companies
that functions in many states in India. The Company Idea Cellular is the leading mobile services GSM
operator in the country. The Company Idea Cellular Limited is the only cellular operator in India to
launch EDGE and GPRS. The chairman of the company is Mr. Kumar Mangalam Birla and the
managing director is Mr. Sanjeev Aga. Idea Cellular Limited has the license to provide services in 11
telecom circles in the country. The telecom circles where the Company Idea Cellular has operations
are Goa, Maharashtra, Andhra- Pradesh, Chattisgarh, Kerala, Haryana, Uttaranchal, Gujarat, Delhi,
UP- West, and Madhya Pradesh. The company's footprint at present covers around 45% of the
population of India and more than 50% of the telecom market.
24. PRODUCTS PORTFOLIO
IDEA Cellular is a leading GSM mobile services operator in India with over 62 million subscribers,
under brand IDEA. From basic voice Short Message Service (SMS) services to high-end value
added GPRS services such as Blackberry, Datacard, Mobile TV, Games etc - IDEA is seen as an
innovative, customer focused brand. IDEA offers affordable and world-class mobile services to varied
segments of mobile users. Be it high end users, or low-end, price sensitive consumers - IDEA's tariff
plans are designed to suit every pocket.
Idea launched NetSetter Data Cards and Blackberry solutions to cater to its data-savy consumer
segments. NetSetter is a GPRS/EDGE compatible USB data modem to access Internet, usable with
both desktops and laptops with SMS facility. The Blackberry solution brings together smart phones,
software and services to provide customers with easy wireless access to email, phone, calendar, web
and multimedia applications, as well as of other mobile business and lifestyle applications.
MARKETING STRATEGIES AND SALES
With a vision of delighting its customers while meeting their individual communication needs
anytime, anywhere, IDEA offers seamless coverage to roaming customers traveling to any part of the
country, as well as to international traveling customers across over 200 countries. IDEA Cellular has
partnership with over 400 operators to ensure that customers are always connected while on the move,
within the country or other parts of the world.
Our aim, through media buying and planning, is to create year round impact. With the objective of
Strengthening our brand, we work with strategic communication partners on campaigns like
sponsorship of the Idea International Indian Film Academy awards and the television programs “Idea
Rocks India”, “Idea Star Singer” and “Idea Andhra Idol”. We seek engagement with subscribers on a
variety of levels, from major celebrity fashion shows to small local events timed to coincide with new
product offerings.
CLIENT AND CUSTOMER SATISFACTION
Since August 2003, we have commissioned a Brand Track Index Study to evaluate the health of our
brand. The Brand Track Index Study is a monthly study conducted by TNS, a marketing consultant
engaged by us to evaluate our brand using face-to-face interviews on a random sample of mobile users
a well as those intending to purchase mobiles within the next three months. According to the study our
brand is perceived as “reliable/trustworthy” and one that “offers cheaper and good promotional
offers”. We have improved our rating in the Brand Track Index calculated by the study in the past year
reflecting, we believe, the growing strength of our brand.
25. AFTER-SALES SCENARIO
All our key initiatives are subjected to a rigorous testing and launch process to ensure accountability
for all advertising spend and improve the chances of success of a new product. This process is
followed up with extensive briefing of call center agents and sales personnel and real-time tracking of
the impact of the communication and feedback from subscribers.
HUMAN RESOURCE MANAGEMENT
Idea Cellular continuously invests in fostering people development, identifying and grooming
management talent, and has a culture of harnessing employees' potential to the maximum.
The Company through its participative work environment, skill development activities, and by
championing the values of commitment, integrity, passion, seamlessness and speed, promotes strong
bonding with its employees. During the year, it has again undertaken sharing of value creation by
granting another tranche of employee stock options to the eligible employees. The findings of
Organisation Health Study (OHS) have been analysed, which are very encouraging, and concern areas
are being suitably addressed. The employee strength on rolls stood at 6,481 as on March 31, 2009.
SUPPLY CHAIN MANAGEMENT
The Company's business is dependent on key vendors to supply critical network equipment and
services. Besides, its ability to provide quality mobile network and expanding its area of operations
and the subscriber base is also dependent on the spectrum allocation by the government. The Company
believes in partnering with vendors who are of international repute, and with whom it builds long term
relationships.
The group operates in 25 countries, and is anchored by over 100,000 employees belonging to 25
nationalities. The Group has been adjudged 'The Best Employer in India and among the Top 20 in
Asia' by the Hewitt-Economic Times and Wall Street Journal Study 2007. The Group has also made
successful forays into financial services, telecom, software, BPO and retail sectors. Today, the Group
is India's most diversified business house.
ABOUT FINANCE
Idea had an excellent year, with consolidated revenue crossing the Rs. 100 billion mark. Its revenue at
Rs. 101.54 billion, is up by 51% over that of the previous year. Even after the exclusion of revenue
from the new service areas of Mumbai and Bihar, and from the joint ventures Spice and Indus, the
annual revenue growth from older service areas is around 46%. This growth, coming on the back of
the earlier year's revenue growth of 54%, marks IDEA as India's fastest growing major telco over the
last two years. The net profit, for the year, stood at Rs. 8,816 million.
26. RESEARCH AND DEVELOPMENT
Idea along with International Finance Corporation (IFC), a member of The World Bank Group, has
taken an initiative for designing and implementing a Pocket PCO program in India.
Idea Pocket PCO is easy to use mobile phone that comes with a special Idea SIM having PCO
software embedded in it. The device can be used by the individual as a mobile phone for personal use
and as a PCO for business opportunity. The project will help rural micro-entrepreneurs to create
pocket Public Call Offices (PCOs) in India's under-served areas. The focus is to provide access to
telephony services in rural communities, while creating income generating opportunities. Your
company is committed to help people to improve their lives by providing high quality access to
telecommunications.
I.T. INFRASTRUCTURE
The Company has appropriate internal control systems for business processes, covering operations,
financial reporting and compliance with applicable laws and regulations. Clearly defined roles and
responsibilities for all managerial positions drive adherence of defined processes. Operating
parameters are monitored and controlled. The telecom sector is characterized by change in technology.
Competition from new technologies is an inherent threat. While the planned 2100 MHz spectrum
auction for 3G services will lead to additional cash outflow, it will also open new revenue streams.
The Company's strong balance sheet and market standing, positions it to participate effectively in such
auction.
PLANS FOR THE FUTURE
The competitive intensity in the telecom sector has accelerated during the last three quarters, and is
likely to increase with new launches creating further overcapacity, placing pressure on margins.
However, it is anticipated that market forces will eventually work the overcapacity out of the sector.
The Company focuses on strengthening its position in 900 MHz service areas, by exploiting its
advantages of scale and spectrum, while in the newer service areas it follows a disciplined and
measured approach. The Company is fully equipped for this phase of intense competition, and expects
to emerge competitively stronger. The telecom sector will continue to demonstrate attractive long term
opportunities for strong operators.