Tech Vision 2019: Get to Know Me

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Trend 2 of the 2019 Tech Vision report is ‘Get to Know Me’: The companies that successfully grasp digital identities will achieve an evolving, individualized view of each consumer. It’s the level of insight that’s needed to deliver rich, continuous customer personalization in the post-digital age. Read more: www.accenture.com/KnowMe

Technology

Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024 https://alandix.com/academic/papers/synergy2024-epistemic/ As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.

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