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Trends in Marketing & Branding
Leavens, Strand, Glover & Adler
OVERVIEW
Tech is transforming the way that people interact:
 How Companies Engage in Bus. Dev.
 How We Grow & Maintain Relationships
 Empowers Individual Consumers
 Consumers Impact Business Decisions
Leavens, Strand, Glover & Adler
KEY AREAS
Digital Marketing & Advertising Channels Present New
Challenges:
 Reputation Management
 Online Comparative Advertising
 Marketing Through Social Channels
 Use By Celebrities
 Endorsements
 Mobile Platforms
 Marketing to Children
Leavens, Strand, Glover & Adler
Reputation Management
Impersonation/Reputational Harm on the Internet
 Online imposters, defamers, and infringers, Reviews &
Recommendation Engines
 Yelp, Amazon
 Be familiar with features, practices, and policies of these
sites.
 Preserve objectionable content immediately (e.g.
screenshots)
 Delegate responsibility: do not want your CEO or trial lawyer
becoming a witness merely for the purpose of authenticating
Leavens, Strand, Glover & Adler
Reputation Management
 Social Media: The New Frontier
 Reputation can be ruined in minutes
 Anonymous/Defamatory/Incorrect/Incomplete
 Internal Controls
 Who is registering the account? (e.g. summer intern)
 Create an Ownership Agreement:
 Account log in
 Use company email
 Social Media policies
 Damages: Clay Corp. v. Colter (MA) $700,000
Leavens, Strand, Glover & Adler
Online Comparative Advertising
Use of Another’s Trademark in a Manner that is NOT
Infringement
 Ebates Performance Marketing, Inc. v. Integral
Technologies, Inc., No. 12-cv-06488-YGR, (N.Dist. CA)
Leavens, Strand, Glover & Adler
Online Comparative Advertising
 TRO
 Irreparable harm to reputation, customer trust & goodwill
 Though not discussed, use was “nominative”
 No suggestion of affiliation or misrepresentation
 Take Aways:
 Balance creativity of advertising with facts communicated
 Draw clear distinction between Products & Services offered
under your trademarks / your competitor’s trademarks.
 Qualitative or Quantitative claims? Must have data and tests
 Leading 7th circuit case: Mead Johnson & Co. v. Abbott
Labs., 209 F.3d 1032 (7th Cir., 2000)
Leavens, Strand, Glover & Adler
Marketing In Social Channels
Endorsements & Testimonials
 October 2009, Updated “FTC’s Guides Concerning the Use
of Endorsements and Testimonials in Advertising.”
 Endorsements increasingly used by consumers, experts,
organizations and celebrities in online marketing.
 Removed “results not typical” safe harbor
 underscored the longstanding principle of disclosing
“material connections”
Leavens, Strand, Glover & Adler
Marketing In Social Channels
 Seven Step Compliance Plan
1. Personal Opinion: No $ = No Disclosure
2. Sample/Gift: How item or service received
3. Promotional: 1) Existence, 2) Value, & 3) Impact
4. Employment: “material business relationship”
5. Affiliates: Links + Paid referrals
6. Healthcare: safety warnings, side effects, provide official
links
7. Financial Services: NASD, SEC, FINRA - Record Retention;
Suitability; Public Appearances; Third-Party Posts
Leavens, Strand, Glover & Adler
Marketing In Social Channels
 Celebrity Issues
 Right of Publicity
 Hart v. EA Sports
Leavens, Strand, Glover & Adler
Mobile Platforms
In the digital world, mobile is the new driver of commerce:
 Consumers and business are transacting business over mobile devices
 New legal issues around advertising, privacy & security
 FTC Enforcement:
 01/26/2012 - First Workshop on Mobile Payments and Their Impact on Consumers
 02/02/2012 - Marketers Warned That Mobile Apps May Violate FCRA
 02/16/2012 - First Report On Privacy Questions About Mobile Apps for Children
 09/05/2012 - Mobile App Developers Truth-in-Advertising & Privacy Guide
 10/10/2012 - Second Report On Privacy Concerns in Mobile Apps for Children
 02/01/2013 - Path Consumer Deception In Collecting Personal Information
 02/22/2013 - Settlement with HTC America (handsets) Privacy By Design
 03/07/2013 - Crack Down on Spam Text Messages
 03/08/2013 - Staff Report Examines Growing Use of Mobile Payments
 04/17/2013 - First Case Against Mobile Phone "Cramming"
Leavens, Strand, Glover & Adler
Marketing to Children
Protect Kids’ Privacy
 FTC: “If app is designed for children under 13 or you
know you collect personal information from kids, you
have additional compliance requirements under
COPPA
 Applies to Mobile Apps (not just web sites)
 Expanded Definition of Personal Information
 July 1, 2013
 Civil penalties of up to $16,000 per violation
Leavens, Strand, Glover & Adler
Conclusion
 Rapid Technological Change = Opportunities + Risks
 Confusing & changing set of challenges
 Complex & inconstant regulatory environment
 LSGA focused on the intersection of innovation &
creative content
 Successful Marketing & Advertising requires
specialized knowledge beyond basic IP
Leavens, Strand, Glover & Adler
Thank You!
Leavens, Strand, Glover & Adler

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GD Birla and his contribution in management
 

Entertainment Law & Technology: Trends in Media & Advertising

  • 1. Trends in Marketing & Branding Leavens, Strand, Glover & Adler
  • 2. OVERVIEW Tech is transforming the way that people interact:  How Companies Engage in Bus. Dev.  How We Grow & Maintain Relationships  Empowers Individual Consumers  Consumers Impact Business Decisions Leavens, Strand, Glover & Adler
  • 3. KEY AREAS Digital Marketing & Advertising Channels Present New Challenges:  Reputation Management  Online Comparative Advertising  Marketing Through Social Channels  Use By Celebrities  Endorsements  Mobile Platforms  Marketing to Children Leavens, Strand, Glover & Adler
  • 4. Reputation Management Impersonation/Reputational Harm on the Internet  Online imposters, defamers, and infringers, Reviews & Recommendation Engines  Yelp, Amazon  Be familiar with features, practices, and policies of these sites.  Preserve objectionable content immediately (e.g. screenshots)  Delegate responsibility: do not want your CEO or trial lawyer becoming a witness merely for the purpose of authenticating Leavens, Strand, Glover & Adler
  • 5. Reputation Management  Social Media: The New Frontier  Reputation can be ruined in minutes  Anonymous/Defamatory/Incorrect/Incomplete  Internal Controls  Who is registering the account? (e.g. summer intern)  Create an Ownership Agreement:  Account log in  Use company email  Social Media policies  Damages: Clay Corp. v. Colter (MA) $700,000 Leavens, Strand, Glover & Adler
  • 6. Online Comparative Advertising Use of Another’s Trademark in a Manner that is NOT Infringement  Ebates Performance Marketing, Inc. v. Integral Technologies, Inc., No. 12-cv-06488-YGR, (N.Dist. CA) Leavens, Strand, Glover & Adler
  • 7. Online Comparative Advertising  TRO  Irreparable harm to reputation, customer trust & goodwill  Though not discussed, use was “nominative”  No suggestion of affiliation or misrepresentation  Take Aways:  Balance creativity of advertising with facts communicated  Draw clear distinction between Products & Services offered under your trademarks / your competitor’s trademarks.  Qualitative or Quantitative claims? Must have data and tests  Leading 7th circuit case: Mead Johnson & Co. v. Abbott Labs., 209 F.3d 1032 (7th Cir., 2000) Leavens, Strand, Glover & Adler
  • 8. Marketing In Social Channels Endorsements & Testimonials  October 2009, Updated “FTC’s Guides Concerning the Use of Endorsements and Testimonials in Advertising.”  Endorsements increasingly used by consumers, experts, organizations and celebrities in online marketing.  Removed “results not typical” safe harbor  underscored the longstanding principle of disclosing “material connections” Leavens, Strand, Glover & Adler
  • 9. Marketing In Social Channels  Seven Step Compliance Plan 1. Personal Opinion: No $ = No Disclosure 2. Sample/Gift: How item or service received 3. Promotional: 1) Existence, 2) Value, & 3) Impact 4. Employment: “material business relationship” 5. Affiliates: Links + Paid referrals 6. Healthcare: safety warnings, side effects, provide official links 7. Financial Services: NASD, SEC, FINRA - Record Retention; Suitability; Public Appearances; Third-Party Posts Leavens, Strand, Glover & Adler
  • 10. Marketing In Social Channels  Celebrity Issues  Right of Publicity  Hart v. EA Sports Leavens, Strand, Glover & Adler
  • 11. Mobile Platforms In the digital world, mobile is the new driver of commerce:  Consumers and business are transacting business over mobile devices  New legal issues around advertising, privacy & security  FTC Enforcement:  01/26/2012 - First Workshop on Mobile Payments and Their Impact on Consumers  02/02/2012 - Marketers Warned That Mobile Apps May Violate FCRA  02/16/2012 - First Report On Privacy Questions About Mobile Apps for Children  09/05/2012 - Mobile App Developers Truth-in-Advertising & Privacy Guide  10/10/2012 - Second Report On Privacy Concerns in Mobile Apps for Children  02/01/2013 - Path Consumer Deception In Collecting Personal Information  02/22/2013 - Settlement with HTC America (handsets) Privacy By Design  03/07/2013 - Crack Down on Spam Text Messages  03/08/2013 - Staff Report Examines Growing Use of Mobile Payments  04/17/2013 - First Case Against Mobile Phone "Cramming" Leavens, Strand, Glover & Adler
  • 12. Marketing to Children Protect Kids’ Privacy  FTC: “If app is designed for children under 13 or you know you collect personal information from kids, you have additional compliance requirements under COPPA  Applies to Mobile Apps (not just web sites)  Expanded Definition of Personal Information  July 1, 2013  Civil penalties of up to $16,000 per violation Leavens, Strand, Glover & Adler
  • 13. Conclusion  Rapid Technological Change = Opportunities + Risks  Confusing & changing set of challenges  Complex & inconstant regulatory environment  LSGA focused on the intersection of innovation & creative content  Successful Marketing & Advertising requires specialized knowledge beyond basic IP Leavens, Strand, Glover & Adler
  • 14. Thank You! Leavens, Strand, Glover & Adler