The document provides an introduction to the Technical Publications Group at Tetra Pak. It describes the group's objectives of fully complying with legal requirements and ensuring customer satisfaction. It also outlines the roles and responsibilities of technical editors in gathering information from technicians and producing validated manuals when new products are developed or problems arise. Finally, it defines and describes the various types of manuals produced, including spare parts catalogs, maintenance manuals, operation manuals, and more.

1. Introduction to the
Technical Publications
Group

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Technical Publications
Role
Objectives
Technical Editor’s work
Types of Manuals
Manuals on Orbis
Organization & Contacts

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Objectives
Scope and Responsibilities:
– fully comply with legal requirements
– enable customers to carry out and improve all productive activities with the
complete support of the relevant Technical Publications
– ensure correct installation, use and maintenance
– customer satisfaction, internal and external
Manage Technical Publications:
– record TechPub updates requested by all relevant functions within Process
– release TechPub according to Engineering LCMR
– record TechPub within relevant Databases
– trigger TechPub translation requests

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Technical Editor’s work
starts when Tetra Pak technicians develop something
new...

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…or when a problem is found in the field
and…

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Tetra Pak gets notified
then...

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Tetra Pak Technicians find a solution

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In both cases…
the Technical Editors gathers information..
and...

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..produces the necessary “validated” manuals.

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Finally, the Customer receives the new unit and its new
manuals!

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Types of Manual

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SPC – Spare Parts Catalogue
Users: Service Technicians and purchasing
departments (Tetra Pak and Customers)
Content: Exploded Assembly drawings and Bill
of Materials lists (BoM) of all parts of
Equipment or bigger Optional Kits
Valid for: Development Steps of Machines or
Optional Kit
Language: English
Content responsibility: Designers are
responsible for the quality and the accuracy of
the drawings, as both drawings and BoMs are
automatically extracted from SAP

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MM – Maintenance Manual
Users: Service Technicians (Tetra Pak and
Customers)
Content: Instructions on how to check, fit,
change, overhaul, maintain the different units
on machine
Valid for: Development Steps of Machines or
Optional Kit
Language: Local language in EC Countries for
ordered machines. English in all other
Countries
Content responsibility: Test, Mechanical,
Automation Engineers. Suppliers for non-Tetra
Pak units

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OM – Operation Manual
Users: Machine Operators at Customer
factories
Content: Step-by-step description on how to
prepare, run stop and clean the machine and
its kits. Package Checks included
Valid for: Unique machine plus Optional
Equipment combination (e.g. TP A3/Flex with
PT/Flex and/or HI)
Language: Local language in EC Countries for
ordered machines. English in all other
Countries
Content responsibility: Test, Mechanical,
Automation Engineers. Suppliers for non-Tetra
Pak units

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IM – Installation Manual
Users: Service Technicians (Tetra Pak and
Customers)
Content: Installation drawings, supplies
requirements description, step-by-step
instructions on how to install the machine.
Dismantling instructions included
Valid for: Unique machine and/or Optional
Equipment (e.g. TP A3/Flex with/without
PT/Flex and/or HI)
Language: Local language in EC Countries for
ordered machines. English in all other Countries
Content responsibility: Test, Mechanical,
Automation Engineers

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EM – Electrical Manual
Users: Service Technicians and Automations
(Tetra Pak and Customers)
Content: Instructions, electrical schemes and
diagrams for Electrical Equipment service and
maintenance
Valid for: Development Steps of Machines or
Optional Kit
Language: Local language in EC Countries for
ordered machines. English in all other
Countries
Content responsibility: Automation Engineers

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RM – Rebuilding Manual
Users: Service Technicians (Tetra Pak and
Customers)
Content: Step-by-step description on how to fit
a Rebuilding Kit or Optional Kit on machines
existing on the field. Updates of existing
machine manuals included. SPC for Kit is
included
Valid for: Specific Rebuilding Kits or Optional
Kits
Language: English
Content responsibility: Test, Mechanical,
Automation Engineers, when applicable

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CM – Conversion Manual
Users: Service Technicians (Tetra Pak and
Customers)
Content: Instructions on how to convert the
machine from a package volume to another one
Valid for: Development Step of a machine
Language: Local language in EC Countries for
ordered machines. English in all other Countries
Content responsibility: Test and Mechanical
Engineers

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TeM – Technical Manual
Users: Machine Operators and Service
Technicians (Tetra Pak and Customers)
Content: Instructions for Installation, Operation,
Maintenance and Spare Parts Catalogue
Valid for: Any kind of small equipments such as
Domino Printer, Line Controller, etc.
Language: Local language in EC Countries for
ordered machines. English in all other Countries
Content responsibility: Test, Mechanical,
Automation Engineers and Suppliers when
applicable

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Live the Tetra Pak Brand